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CHAPTERS
1. INTRODUCTION
2. ORGANIZATION STRUCTURE
4. CORPORATE OFFICE
6. COMPETITION ANALYSIS
7. DATA ANALYSIS
8. AND INTERPRETATION
9. FINDINGS
10.RECOMMENDATIONS
11.LIMITATIONS
12.BIBLIOGRAPHY
1
INTRODUCTION
2
INTRODUCTION
and has registered strong growth in the past decade and half. The Indian
The liberal and reformist policies of the Government of India have been
3
The government has enabled easy market access to telecom equipment
and a fair and proactive regulatory framework that has ensured availability
foreign direct investment (FDI) norms has made the sector one of the
country.
Industry Analysis:
Indian Telecom Industry has revolutionized over past decades. Since 1850
electric telegraph started for the first time in India between Calcutta
1920 telecom sector was drastically changed from cable wired telegraph to
allowed users to dial calls with operator assistance). After a decade this
and all major cities and town were linked to telephone. Earlier in 1975 DoT
1990s telecom was opened for private sector as well and then in 1995 TRAI
4
government corporatized DoT and renamed it as BSNL (Bharat Sanchar
Nigam Limited). After this for next 10 years many private telecom operators
came
in communication, were Motorola was the big player with approx. 80%
Pagelink,etc.
5
6
Telecom subscriber base expands substantially-
September, 2015
dominates the market, while the wire-line segment accounts for the
rest.
7
Market Size
two out of every three mobile connections globally by 2020 making India
high growth rate over the next few years as people switch to smartphones
8
In spite of only 5 % increase in mobile connections in 2015, overall
four million direct and indirect jobs over the next five years according to
penetration in rural areas and the rapid increase in smartphone sales and
Digitalization in India
Indian Industry.
9
On the flip side, this transformation makes any country vulnerable to cyber
threats, he said. India ranks amongst the five top most countries for
chain are four key forces driving the digital transformation, said KPMG
director ArnabMitra.
are as follows:
10
consumers in the event of dropped calls with a view to reduce the
that will allow telecom companies to buy and sell rights to unused
Xiaomi and Motorola, along with Lenovo have also started assembly
of smartphones in India. Firms like HTC, Asus and Gionee too have
2,500 cities and towns across the country over the next three years.
11
The program entails an investment of up to Rs 7,000 crore (US$ 1.06
12
Introduction:
RIL
has a growing presence in retail industry and digital services in India. RIL is
commitment.
social wellbeing. RIL attempts to be a product and service leader across its
industries and a perfect workplace and above all to create long term value
13
Inspiring People-
RIL inspires its people to pursue goals in the face of challenges, and convert
and become examples of inspired thinking. RILs employees are its partners
journey was initiated to revamp its people processes and implement world-
Motivate and inspire employees to succeed and aspire for the best
globally
14
Effective teamwork, trust and collaboration
Inspiring Sustainability-
redefine the future for businesses and for the nation. RILs sustainability
initiatives are geared by the dream of its Founder Chairman Late Shri
CSR initiatives help elevate the quality of life of millions. It seeks to touch
social engagement.
15
ORGANIZATION STRUCTURE
16
ORGANIZATION STRUCTURE
concept i.e. Digitalization. They are not only coming with 4G but they are
working since year to make this project the most successful one. Jio means
blessing and yes this project is and will be blessing for customers as well as
people who got employment from this brand new huge project.
Jio is not only coming up with 4G Internet but with the powerful ecosystem
field opportunity. There first product which came out in the market is there
handsets LYF which is their own brand. As they have launched new
same. Jio also made their own customized applications which are useful in
to the customers For E.g. Jio Money, Jio Chat, Jio Buzz, Jio Drive and also a
Jios vision is to provide digital services to all the mass and they dont want
it to remain a luxury item for people. The initiatives are truly aligned with
17
the Government of India's Digital India vision for our nation. Thus the Buzz
about Jio will surely come out with a positive outcome for both Reliance
18
FUNCTIONAL AREAS
HR Practices:
reduce costs.
walk ins.
Payroll Administration
Compensation Management
Workforce Management
Organization Structure:
19
Human Resource (Mr. Akhilesh Singh), and Finance (Mr. Dixit), Sales (Mr.
Department CSD (Mr. Rajesh Sharma) and Chief Technical Officer CTO (Mr.
Bhupendra Singh). Now there are 1072 Jio Centers across India and across
Uttar Pradesh there are 55 jio Centers. If we talk about UP, there is 1 Jio
Circle Office The Solitaire and 4 Jio Centers in Gomti Nagar, Jankipuram,
Rajajipuram,
20
Organisational Structure:
CEO Mentor
Area Head
Head JCM
21
PRODUCTS AND SERVICES
OF RELIANCEJIO
22
PRODUCTS AND SERVICES OF RELIANCEJIO
Reliance Jio with a aim to make India Digital is about to introduce with
offers like broadband service and digital service to corporate clients and
Audio calling 7 contacts at a time, etc. Company has already come up with
Two products FLY smartphone with variants- Earth, Water Wind and Flame
having feature like True 4G, No latency, Gorilla glass protection front and
back, Silent background noise, Crystal clear voice, HD based video calling,
Dual camera build 13MP+2MP, etc. many more and LED television.
coming 4 to 5 years.
23
Digital Currency:Jio envisions a new India which will use digital
Jio Drive: Micro and small businesses will soon have access to
store, synchronize and share any content between own devices and
Digital Education: Teachers and students from far flung areas can
24
Digital Entertainment and social connectivity:Jio Chat is a powerful
conferencing, file sharing, photo sharing and much more. Jio Play
Things. It does not matter whether these services are created by Jio
25
CORPORATE OFFICE
26
Registered Office
Business Headquarter
Mumbai - 400709
Ph No. 022-30370001
Andhra Pradesh
Hyderabad - 500082
Ph No. 040-30331583
Delhi
27
New Delhi - 110001
Ph No. 011-30211126
Gujarat
Ahmedabad - 380052
Ph No. 079-30342257
Karnataka
5th Floor, Umiya Suntech 7B & 7C, Sadarmangala Indl. Estate Off ITPL,
Whitefield Road
Ph No. 080-30386000
Kerala
28
Kochi - 682016.
Ph No . 0484-3031373
Madhya Pradesh
Maharashtra
Pune 411014
Ph No. 020-30346901/02
Mumbai
Ph No. 022-30364242
29
Punjab
Chandigarh - 160101
Ph No. 0172-3032214
Rajasthan
Jaipur-302006
Ph No. 0141-3031637
Tamil Nadu
Chennai - 600006
Uttar Pradesh
30
Lucknow - 226 010
Ph No. 0522-3031600
West Bengal
Reliance Communications
34 Chowringhee Road,
Kolkata-700071
Ph No. 033-30900377
31
RECRUITMENT AND
SELECTION
32
RECRUITMENT
number, skills, levels etc to meet present and future needs of production
and technical and other changes planned or anticipated in the next years.
employees and stimulating them to apply for jobs in the organization .To
stimulate and encourage the former to apply for a job with the latter. The
33
Developing people-through training & development.
performance.
labor market, what sort of potential labor are available and how do look for
works.
34
Available Skills:- Companies must locate the areas where they can
expand in an area where a few qualified workers are out of wok has
in terms of higher wages, clean work, better fringe benefits and rapid
35
1 PROCESS OF RECRUITMENTS
PLACING
HUMAN
2 RECRUITTING SELECTING
RESOURCE SELECTED
REQUIRED QUALIFIED
PLANNING PERSONNEL
PERSONNEL PERSONNEL
ON JOBS
SEARCH FOR
FINDING AND
PROSPECTIVE EVALUATING
DEVELOIPING
EMPLOYEES: EFFECTIVENESS
SOURCES OF
a). DEVELOPING OF
POTENTIAL
TECHNIQUES RECRUITING
EMPLOYEES
b). ATTRACTING
TRANSFERING TO
CANDIDATES
INTERNAL PERSONNEL
NEW JOBS
SOURCES
RESARCH
SAME POSITION
EXTERNAL
EXPERIENCE
SOURCES PROMOTING TO HIGHER
JOBS
EMPLOYEE REFERALS
PROVIDING
ADVERTISING INFORMATION
SCOUTING CLARIFYING
DOUBTS
36
Recruitment begins by specifying the human resource recruitment,
initiating activities and action to identify the possible sources form where
they can be met, communicating the information about the jobs, terms and
conditions and prospects they offer, and enthuse the people who meet the
gap between what the current performance is and the goals set, then
Purpose: Identify the aims and objectives of job and what the
37
Position: The job title, its position in the hierarchy and for whom it is
Main Duties: A list of key tasks may be written out; standards that
determined.
which the work is out because the work environment influences the
describes the job. The job description decides upon the exact
Job title
Responsible to
Responsible for
Purpose of job
38
Duties
Responsibility
Physical make-up
Attainment
Specific aptitude
Interest
Disposition
Circumstances
39
forthcoming changes and calculating future workforce, which is
plans.
2.1
sources.
40
2.2.1.1.1.1.1.1.1 SOURCES OF RECRUITMENT
from lower levels may fill up vacancies at higher levels. Shortage of manpower in
one branch \ factory may be met by transferring surplus staff from another
greater salary, status and responsibility. On the other hand transfer refer to the
shifting an employee with salary, status and responsibility. Some time ex-
1. Filling vacancies for higher job by promoting employees from with in the
People wait for promotion and the work force is more satisfied.
are already familiar with organization and with the people working in it.
41
2.2.3 Disadvantages of Internal Sources:
Internal candidates may not be given a new outlook and fresh ideas to
business.
3. The employees may become lethargic if they are sure of time bound
sources provide wide choice of the required number of the employees having the
desired qualification. It also provides the people with new ideas and specialized
skills required to cope with new challenge and to ensure growth of the
42
outsiders. Moreover it is time consuming and expensive to recruit peoples from
outside. Recruitment from the outside may create frustration among the existing
1. The enterprise can make the best selection since selection is made from
3. The personnels selected from outside may suffer from the danger of
43
METHODS OF RECRUITMENT
a) Direct method
b) Indirect method
c) Third-party method
a) Direct Method:
These include the campus interview and keeping a live register of job seekers.
Usually under this method, information about jobs and profile of persons
available for jobs is exchanged and preliminary screening is done. The short
listed candidates are then subjected to the remainder of the selection process.
When qualified and experienced persons are not available through other
44
made. Whereas all types of advertisements can be made in newspapers and
the point, candidates can assess their abilities and suitability for the position
and only those who possess the requisite qualifications will apply.
Various agencies are used for recruitment under these methods. These include
They are specializing in specific occupation like general office help, salesman,
suitable persons available for a job. Because of their specialization, they can
interpret the needs of their clients and seek out particular types of persons.
45
State or Public Employment Agencies:
They also knew as Employment or Labor Exchanges, are the main agencies for
engineers posts. These agencies are looked upon as head hunters, raiders,
and pirates.
Trade Unions:
Professional Societies:
46
They may provide leads and clues in providing promising candidates for
SELECTION
Selection is the process of carefully screening the candidates to choose the most
suitable person for the job vacancies to be filled. Under it qualifications, training,
47
Selection process assumes and rightly so, that there are more number of
process.
The main objectives of selection are to hire people having competence and
against on the basis of religion, region, race or gender. But the low numbers of
women and other less-privileged sections of the society in middle and senior
advertisements and in the selection process would suggest that all the efforts to
48
Reliability: A reliable method is one that will produce consistent results when
repeated in similar situations. Like a validated test, a reliable test may fail to
because of compulsions are obviously not the rights ones. Appointments to public
SELECTION PROCEDEURE
qualification for a specific job and to choose the applicant who is most likely to
The hiring procedures not a single acts but it is essentially a series of methods
At each stage, facts may come to light, which lead to the rejection of the
49
applicant. A procedure may be considered to a series of successive hurdles or
unqualified applicant at any point in this process. That technique is known as the
successive hurdle technique. Not all selection process includes all these hurdles.
The complexity of process usually increases with the level and responsibility of
sustainable candidates for various jobs. Each step in the selection process should
help in getting more and more information about the candidate. There is no idle
Preliminary Screening
Application Blank
Employment Tests
Selection Interview
Checking Reference
50
Final Approval
Preliminary Screening:
eliminate the unsuitable candidate. The job seekers are received at the reception
some chances of being selected are given the prescribed application form known
as application blank.
Application Blank:
The candidates are required to give full information about their age, qualification,
experience, family background, aptitude and interests act in the application blank.
The application blank provides a written record about the candidate. The
application form should be designed to obtain all relevant information about the
candidates. All applications received from the candidates are carefully scrutinized.
After the scrutiny more suitable candidates among the applicants are short-listed
51
Employment Tests:
Candidates are asked to appear for written or other tests. Tests have
sampling, however tests are not fully reliable and they also involve time
Intelligence tests
Aptitude Test
Interest Test
Personality Test
Dexterity Test
Selection Interview:
the selector asks a job related and general questions. The way in which a
are as following:
52
To find out the candidates overall suitability for the job.
tests, and
Interview is the most widely used step in employee selection. However, interview
Firstly, it is a time consuming and expensive device. Secondly, it can test only the
personality of the candidate and not his skill for the job. Thirdly, the interviewer
may not be an expert and may fill to extract all relevant information from the
candidate. Fourthly, the personal judgment or bias of the interviewer may make
interview room should be free from noise and interruptions. The environment
should be confident and quite. People generally talk freely and frankly when there
interviewer should pay full attention to what the candidates have to say.
53
Medical or Physical Examination:
Candidates who are found suitable after interview are called for physical
examination. A Panel of doctors to insure that they are healthy and physically fit
for the job does a medical check-up of such candidates. A proper medical
examination will also ensure that the candidates selected do not suffer from any
Checking Reference:
Generally, every candidate if required to state in the application form, the name
and address of at least two responsible persons who know him. The reference
may not give their Frank opinion unless promises made that in all information will
Final Approval:
The candidates who are found suitable after the medical check-up and
them. They are asked to join duty by the specified date. No selection procedure is
foolproof and the best way judge a person is by observing him working on the job.
54
Candidate who gives satisfactory during the probationary period are made
permanent.
55
56
2.2.5.1.2 Suggested Selection Criteria for Students
It is imperative to not only recruit those students who do well academically but
also those who possess a winning attitude but may not have done as well
well
Teamwork
At the end of the selection process, the Campus Recruitment Team will compile a
list of selected candidates and handover the same to the Placement Officer. An
57
Offer Letters:
Offer Letters will be sent to the selected candidates within 7 days of the selection
and returning the copy of the letter to HR not more than15 days after receipt of
the letter. Where required blank offer letters will be carried to the Campus and
Once selected, all trainees will be provided with an HR brochure that lists the
Travel: Management Trainees will be provided with AC class Train Fare from
home to the company. Conveyance expenses such as travel (taxi) from the
bachelors/spinsters). Guest House (twin sharing) will be provided for one month
for outstation candidates. Any accommodation required after this period will be
58
TYPICAL REASONS FOR EMPLOYEE TRAINING AND DEVELOPMENT
improvement effort
59
2.2.6 TYPICAL TOPICS OF EMPLOYEE TRAINING
have different perspectives and views, and includes techniques to value diversity.
responsibility.
Also, today's diverse workforce brings a wide variety of values and morals to the
workplace.
workplace.
60
8. Safety: Safety training is critical where working with heavy equipment ,
hazardous chemicals, repetitive activities, etc., but can also be useful with
development. Several of these sites (they're listed later on in this library) suggest
include:
61
7. Enhanced company image, e.g., conducting ethics training (not a good reason
Every time I see a recruitment ad or manual that makes a reference to "on the job
training," I cringe. Would this be one of those situations where there is effectively
"no training?" Designing a program for employee training and development is not
a trivial process that can be left to chance. It is not enough to "hope" that
But, before I make a case for effective employee training and development, let us
The list can go on and on. But, since I have made an effective case for
62
at some of the don't dos:
have seen employee training and development budgets being the first
Gee-whiz and buzz word training can be fun (especially for the trainer), but
that the trainer and the training program designer are the best that money
Keeping some of these ideas in mind, the human resource manager can help
senior management chart out the organizational strategy for personnel planning.
Management training programs can be very beneficial for your business and your
63
both as a business and in terms of a competitive advantage.
If the employees are nurtured and provided with opportunities once on-board, it
will not only lead to a greater retention rate, but also growth potential in your
industry.
AREAS OF TRAINING
6. Apprentice training
64
HYPOTHESIS
Manpower Planning
Recruitment Policy
Sources of Recruitment
Selection Policy
65
DATA ANALYSIS
AND INTERPRETATION
66
This chapter aims obtain the objective of the study by critically analysing the qualitative
data through thoroughly examining the interviewees responses and beliefs. This has been
achieved through evaluating the most relevant responses by the participants. The data has been
analysed and discussed by comparing the comments made by the respondents with the literature
review keeping in mind the research objective of the study. Thus, the rationale of this analysis is
based on the personal answers provided by the respondents.
An appropriately designed questionnaire was used to collect the primary data for the study. The
data for 100 respondents was organized systematically in tables and graphs and then was
subjected to analysis using appropriate statistical tools. The results of the analysis are presented
in the following section in order to assess the customer perception towards online shopping on
Reliance jio.com in India.
Demographical factors
Behavioural factors
67
Demography:
1. Gender of Respondents:
Gender
42%
58% Male
Female
According to demography profile, in this study 70 % male and 30% female respondents are part
of my target population and they help me to fulfil my questionnaire from different area of
Bareilly city. From these groups total respondents are 100. So, according to the survey result,the
male respondents are more and can be told that they interested to shop online than female, even
though both of them shop online.
68
2. Age Group:
Age Group
1%
12%
15 -25
24%
25 -35
63%
35 - 45
45 & above
Below figure shows that 63% respondents are between 15-25 years old, 24% respondents are
between 25-35 years old, 12% respondents between 35-45 years old, and 1% respondents are
between 45&above. Overall result shows that between all of them the respondents who has age
limit between 15 to 35 years (63%+24%= 87%) people are more familiar to shop online on my
target population.
69
3. Occupation:
Occupation
7%
8%
39%
Business person
House wife
46% Salaried
Student
In this survey, 46% of the respondents are salaried and 39% are students. So they both together
made majority of respondents percentage (85%). 8% are business persons and 7% are House
wife. Salaried persons and students will always look for new technologies and new services
which make them more comfort.
70
4. Educational Qualification:
Educational Qualifications
1%
0%
36%
Graduate
post graduate
63%
SSC or Equivalent
PhD
All of them in this survey are graduate and above qualified peoples only. Among these 63% are
graduates, 36% are post graduates and one person is PhD.
71
5. Annual Income:
Annual Income
4%
13%
0- 3 L
23% 3-6L
60%
6-9L
9 & above
Since 39% of this survey is students most of them are of 0-3L income range, ie 60%. 23% of
them are in 3-6Lincome range, 13% in 6-9L and 4% is 9 & above.
72
Behavioural factors:
This survey is conducted on those people who do online shopping and are aware of Reliance jio.
So everyone answered yes for those two questions.
35
29
30
25 23
21
20
14
15
10
5 4
5 3
1 0 0
0
Always Often Sometimes Seldom Never
Male Female
More than half of them use online shopping sometimes, ie 52%. People who always and mostly
shop through online shopping are also good in number, 9 and 35, together 44%. And who use
online shopping rarely is very less in number 4%. Since only 44% are mostly using this, there is
a wide space to fill and to make online shopping a great success. And there is not much gender
difference inonline shopping, which means both males and females enjoying online shopping
and its benefits.
73
7)Mode of awareness about Reliance jio.com:
No: of respondents
45
40
35 39
30
25
20
15 22
10 15 17
5 2 5
0 No: of respondents
74
Analysis and Interpretation:
Most of them are awareabout Reliance jio through word of mouth (39%) followed by television
and online advertisements (22%). Customers got awared through blog SUGGESTIONS (2%)
and promotional e-mails (5%) are very less in number.
This means a good communicaton about Reliance jio is going on through friends and families,
which proves that word of mouth strategy by them is the most successful means of making
people aware about their products. Success can only be gained through delighted customers who
act as advocates for their products and there is a wide scope of other digital advertisement
techniques like search engine marketing, email- marketing, providing links and blog
SUGGESTIONS inorder to make more customers.
75
Responses
45
40
41
35
30
29
25
20 Responses
15 17
10
5 8
5
0
Fast Delivery Availability After Sales Easy Payment Portal Features
Services options
One of the most efficient features in Reliance jio is fast delivery when compared to other online
shopping websites. So, most of the customers prefer this website for shopping with the
perception of quick delivery (41%) and availability of product (29%), followed by easy
payment options (17%). And there is a scope of increasing after sales services and portal
features when comparing with other features.
Rating of the Discounts and Review about the Brand of the Total
product features product product
No: of 14 48 26 12 100
Responses
Percentage 14 48 26 12 100
76
Graph : On the basis where product is chosen
No: of Responses
60
50
48
40
30
No: of Responses
26
20
10 14
12
0
Rating of the Discounts and Review about the Brand of the
product features product product
77
Table : Rating of Reliance jio services
60
50
40
Cash on delivery
30 30 days replacement policy
EMI options
Free shipping
20
10
0
Excellent Good Average Below Poor
Average
78
Analysis and Interpretation:
46% of respondents are rated excellent for cash on delivery service, while for 30 days
replacement policy 55% rated good and 23% rated excellent. For EMI options 48% rated good
and 21% rated excellent, and for free shipping 35% rated excellent.
While analysing the data, customers have more interest in two services of Reliance jio: That is,
30 days replacement policy and EMI options.
Since Reliance jio is providing 30 days replacement policy for all the products in the platform.
And this combined mix service increased the customer trust.
In case of EMI options, Reliance jio is the only site which accepts all credit cards and thus it
provides a better payment options to the customers.
Cash on delivery is a compactable service that provided to the customers and they are much
satisfied on that service also. Even some rated less for this service, may be because of less
customised experience on cash on delivery.
In case of free shipping, Reliance jio provide this service for total purchase of rupees 300 and
above only. So it may affect some of the customers who purchase less price products frequently.
79
13) Issues faced by customers while shopping in Reliance jio.com?
40 37
35
30
30
25
20
15 12
8
10 6 6
5 1
No of Responses
80
Analysis and Interpretation:
In this survey, 30% of customers didnt face any of those problems that mentioned, while 37%
of customers faced out of stock issue. This is one of serious issue faced by most of customers.
Since discounts and features are the one feature that most of the customers looking for and
when a good product with high discount is displayed in Reliance jio platform, customers
brought it as soon as they could. Thus the products will be out of stocked.
Reliance jio started notifying the customers about the product when the stock got available.
Payment issues and replacement issues are less in number (total 12%) since different payment
options like EMI options, card payments, Cash on delivery, Wallet payments etc are
provided by Reliance jio and customers are satisfied with those.
In case of replacement also only less issues are happened, thus shows most of them are satisfied
with that service.
Delay in delivery happens because of shipping and courier service issues. It is a problem with
supply chain. Mostly it happens in the end part of the supply and in rural areas where courier
services are less active.
Faulty product issue also happened to 8% of the customers and one of the policies to overcome
this issue is 30 days replacement policy of Reliance jio.
81
14) Recommending this website to others:
Yes No Total
No: of 95 5 100
Responses
Percentage 95 5 100
95
100
80
60
40
5
20
0
Yes No
No: of Responses
In this survey, most of them (95%) are happy to recommend Reliance jio to others like friends
and family. And this shows word of mouth publicity is successfully running and this is one of the
great advantages for Reliance jio.
82
15) Customers rating about services on Reliance jio.com: (in a scale of 5, 5 as highest and 1
asleast)
1 2 3 4 5 Total
No of 7 11 16 49 17 100
Responses
Percentage 7 11 16 49 17 100
49
50
40
30
16 17
20
11
7
10
0
1 2 3 4 5
No of Responses
While analysing the rating of experiences, Reliance jio provides a good and excellent
experiences to most of the customers.
49% of customers rated 4 as the experience and more than half of the population (66%) rated 4 &
5 as experience.
83
16) Satisfaction of customers while Reliance jio services are used:
Yes No Total
No: of responses 81 19 100
Percentage 81 19 100
81
100
80
60
19
40
20
0
Yes No
No: of responses
81% of the population is satisfied with the service of Reliance jio. This helpsReliance jio to
retain the customers and also shows that the branding and marketing techniques of Reliance jio
also got succeed.
84
FINDINGS,
RECOMMENDATIONS AND
LIMITATIONS
85
FINDINGS, RECOMMENDATIONS AND LIMITATIONS
employees are satisfied with the training programs conducted in the organization
Basically the focus was on to fetch the feedback of DSS (Digital Sales Specialists)
as theyre the frontier of the organization in the market and deals with the
there may left no gap between training program concepts and the DSS, as they
must be properly introduced and trained about any existing or upcoming product,
service or scheme and that the methods adopted to train them is best.
86
In view of the limited time available for the study, only training process
could be studied.
All the information required was not available by the company for
The sample size is small to reflect the opinion of all reliance jio.
Conclusion:
Analyses of all the facts and figures, observation and experience during the
sessions imparted by the Learning (training) and Development Team and the
organization. Substantial number employees are content with the way the
training is conducted still there are few either non attentive, confused otherwise.
any training session, theyre totally satisfied. In case of type of training being
conducted majority felt that traditional classroom learning and e- learning (Jio
University courses) are beneficial and convenient for them. And employees also
rated training team 4 or 5 on the scale of 5, where 1- very poor and 5- excellent.
87
It can be concluded that Learning and Development team is taking their role on
positive side and making employees ready for their respective role. Overall
88
RECOMMENDATIONS
Proper training reliance jio should be prepared continuously that may help
Hiring of employees should be not done only on the basis of skills and
talent but also the attitude they carry and show should be one of the
training, as if employees carry positive attitude then training for them can
be more effective.
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Training records should be properly prepared, preserved and updated time
to time, so that dump can be created of those employees who are absent
from sessions.
been taken of DSS. This will help the trainersto know DSSs pre and post
Conclusion:
expand the knowledge base of all employees. Providing the necessary training
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creates a workplace wherein employees can take over one another when needed,
and development that a company makes shows the employees that they are
their jobs and tasks. Overall, this program helps create benefits for the individuals
and the company as well that makes the cost and time a worthwhile investment.
CONCLUDING REMARKS
Summary:
On the basis of above mentioned facts and figures, the observation during
and Development team at Reliance Jio. The company and its L&D team is
performing its role up to the mark and trainees are satisfied with the training
delivered to them.
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Assists the employees to acquire skills, knowledge and attitude and also
employees.
Its quite clear that there is no other alternative to the development of Human
knowledge and explore the mind set of employees (DSS), thereby increasing the
Various limitation occurred in performing this task and preparing the project
includes-
In view of the limited time available for the study, only Training process
could be studied.
All the information required was not available by the company for
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The sample size is small to reflect the opinion of all the DSS (Digital Sales
Specialists).
to the needs.
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BIBLIOGRAPHY
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REFERENCES/BIBLIOGRAPHY
http://www.ril.com/ourBusinesses/Jio.aspx
http://www.ibef.org/industry/indian-telecommunications-industry-
analysis-presentation
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ANNEXURE
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Questionnaire for Customer
Name: Occupation:
Address:
Sex: Male/Female
Contact no.:
Signature:
Airtel Aircel
BSNL
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Q3) What is your average monthly expenditure on mobiles (in Rs.)?
0-50 50-100
100-250 250-500
Above 500
O 1-5
5-10 10-20
Above 20
Q5) What is the average no. of SMS sent by you per day?
O 1-5
5-10 10-20
Above 20
Q6) Are you aware about the value added services such as caller tunes, ringtones,
wallpapers, crickets, astrology, missed call alerts etc.?
Yes No
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Q8) How do you subscribe Value Added Services?
Q9) What is your monthly expenditure (in Rs.) on Value Added Services (VAS)?
O 1-25
25-50 50-100
Above 100
Q10) Through which source would you like to have information about VAS?
T.V./Newspaper Hoardings
Calls SMS
Posters at shops
Q11) If you use caller tune then how do you subscribe it?
Weekly Fortnightly
Monthly Occasionally
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Q14) Which of the following services would you prefer?
Q15) If you are a Reliance user then how frequently do you browse R-World?
Fortnightly Monthly
Never
100
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