ISO 9001-2008 Presentation - Infomasys

24/338, TIRUR-676105, Kerala.
Phone: 0494-2425263
Email: info@infomasys.com Web: www.infomasys.com
WHAT IS ISO ?
International Organization for Standardization
Non Government Organization
International Standards Setting Body
Founded on 23rd February 1947
Headquarters in Geneva, Switzerland
175 Countries as members
Published more than 17,500 International Standards
24/338, TIRUR-676105, Kerala. Phone: 0494-2425263

ISO 9000
Family of standards for Quality Management System
Developed and Maintained by ISO
Administered by Accreditation and Certification Bodies

ISO 9000 SERIES OF STANDARDS
ISO 9000:2005
Quality Management Systems - Fundamentals and Vocabulary
ISO 9001:2008
Quality Management Systems - Requirements
ISO 9004:2000
Quality Management Systems - Guidelines for Performance
Improvement

ISO 9001:2008 Quality Management System
First Published in 1987
Revised in 1994, 2000 and 2008
Implemented by more than one million organizations in 175
countries
Generic Standard Applicable to all kind of organizations

Quality Management Principles
ISO 9001:2008 Standards are based on Eight Quality
Management Principles which will help to improve
organizational performance.
Principle 1: Customer Focus

Principle 2: Leadership
Principle 3: Involvement of People
Principle 4: Process Approach
Principle 5: System Approach to Management
Principle 6: Continual Improvement
Principle 7: Factual Approach to Decision Making
Principle 8: Mutually Beneficial Supplier Relationship

Principle 1: Customer Focus
Organizations depend on their customers and
therefore should understand current and future
customer needs, should meet customer requirements
and strive to exceed customer expectations.
Key benefits:
Increased revenue and market share obtained through flexible and
fast responses to market opportunities.
Increased effectiveness in the use of the organization's resources
to enhance customer satisfaction.
Improved customer loyalty leading to repeat business.

Principle 2: Leadership
Leaders establish unity of purpose and direction of the
organization. They should create and maintain the
internal environment in which people can become fully
involved in achieving the organization's objectives.
Key benefits:
People will understand and be motivated towards the organization's
goals and objectives.
Activities are evaluated, aligned and implemented in a unified way.
Miscommunication between levels of an organization will be
minimized.

Principle 3: Involvement of People
People at all levels are the essence of an organization
and their full involvement enables their abilities to be
used for the organization's benefit.
Key benefits:
Motivated, committed and involved people within the organization.
Innovation and creativity in furthering the organization's objectives.
People being accountable for their own performance.
People eager to participate in and contribute to continual
improvement.

Principle 4: Process Approach
A desired result is achieved more efficiently when
activities and related resources are managed as a
process.
Key benefits:
Lower costs and shorter cycle times through effective use of
resources.
Improved, consistent and predictable results.
Focused and prioritized improvement opportunities.

Principle 5: System Approach to Management
Identifying, understanding and managing interrelated
processes as a system contributes to the
organization's effectiveness and efficiency in
achieving its objectives.
Key benefits:
Integration and alignment of the processes that will best achieve
the desired results.
Ability to focus effort on the key processes.
Providing confidence to interested parties as to the consistency,
effectiveness and efficiency of the organization.

Principle 6: Continual Improvement
Continual improvement of the organization's overall
performance should be a permanent objective of the
organization.
Key benefits:
Performance advantage through improved organizational
capabilities.
Alignment of improvement activities at all levels to an organization's
strategic intent.
Flexibility to react quickly to opportunities.

Principle 7: Factual Approach to Decision Making
Effective decisions are based on the analysis of data
and information.
Key benefits:
Informed decisions.
An increased ability to demonstrate the effectiveness of past
decisions through reference to factual records.
Increased ability to review, challenge and change opinions and
decisions.

Principle 8: Mutually Beneficial Supplier Relationships
An organization and its suppliers are interdependent
and a mutually beneficial relationship enhances the
ability of both to create value
Key benefits:
Increased ability to create value for both parties.
Flexibility and speed of joint responses to changing market or
customer needs and expectations.
Optimization of costs and resources.

ISO 9001:2008 Requirements
4. Quality Management System (QMS)
This Section deals with the establishment, implementation, and
maintenance of the QMS.
Process Management
Documentation Requirements
Control of Records

5. Management Responsibility
This Section serves to provide evidence of managements commitment
to the development and implementation of the QMS and to continually
improve its effectiveness.
Customer Focus
Quality Policy
Quality Objectives
Planning
Responsibility and Authority

6. Resource Management
This Section covers the organizations provision of requirements.
Human Resources
Infrastructure
Work Environment

7. Product / Service Realization
This Section serves to confirm how the organization plans and
develops the processes needed for product / service realization.
Planning of New Products / Services
Customer Interface / Communication
Design, Purchasing / Supplier Management
Production / Service Operations
Calibration

8. Measurement, Analysis and Improvement
This Section deals with the planning and implementation of the
monitoring, measurement, analysis and improvement processes.
Internal Audits
Customer Satisfaction
Monitoring / Measurement of Products / Services and Processes
Handling Nonconformities
Corrective and Preventive Actions
Continual Improvement

Benefits of ISO 9001:2008
Internal Benefits
Better management of core business processes
Increased awareness of quality among staff
Improved productivity and quality
Improved internal communications
Reduced costs of quality

Benefits of ISO 9001:2008
External Benefits
Improved customer satisfaction
Higher perceived quality by market place
Quicker time to market new products
Enhanced competitive edge
Increased market share


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24/338, TIRUR-676105, Kerala.

24/338, TIRUR-676105, Kerala. Phone: 0494-2425263

24/338, TIRUR-676105, Kerala. Phone: 0494-2425263

24/338, TIRUR-676105, Kerala. Phone: 0494-2425263

24/338, TIRUR-676105, Kerala. Phone: 0494-2425263

Principle 1: Customer Focus

24/338, TIRUR-676105, Kerala. Phone: 0494-2425263

24/338, TIRUR-676105, Kerala. Phone: 0494-2425263

24/338, TIRUR-676105, Kerala. Phone: 0494-2425263

24/338, TIRUR-676105, Kerala. Phone: 0494-2425263

24/338, TIRUR-676105, Kerala. Phone: 0494-2425263

24/338, TIRUR-676105, Kerala. Phone: 0494-2425263

24/338, TIRUR-676105, Kerala. Phone: 0494-2425263

24/338, TIRUR-676105, Kerala. Phone: 0494-2425263

24/338, TIRUR-676105, Kerala. Phone: 0494-2425263

24/338, TIRUR-676105, Kerala. Phone: 0494-2425263

Responsibility and Authority

24/338, TIRUR-676105, Kerala. Phone: 0494-2425263

24/338, TIRUR-676105, Kerala. Phone: 0494-2425263

24/338, TIRUR-676105, Kerala. Phone: 0494-2425263

24/338, TIRUR-676105, Kerala. Phone: 0494-2425263

24/338, TIRUR-676105, Kerala. Phone: 0494-2425263

24/338, TIRUR-676105, Kerala. Phone: 0494-2425263

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