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Ashley Hayes
1594 Northwest Blvd Apt #3 Columbus, OH 43212
T: [614-806-5835] E: [ash.l.hayes@gmail.com]
Profile:
Highly detail-oriented individual with 2+ years experience hiring and directly managing administrative staff.
Ability to problem-solve in a fast paced environment, as well as identify and solve root cause.
Strong computer experience including Microsoft Office, FTRACK, Business Objects, Cypress, and CDAS.
Experience:
Sr. Office Administrator FedEx Ground
Columbus, OH [June 2016 - Present]
My current position has allowed me to learn a great deal about the scope of P&D Operations at the East
Columbus station. I have developed positive and professional relationships with the contractors that work in the
building, ensuring that we both work together to make one another successful. I am also responsible for
tracking, creating, and auditing highly detail-oriented reports, including several that I have personally improved
or innovated. Additionally, I have gained more in-depth customer service experience, assisting both recipients
and shippers with a wide variety of needs and issues while making sure to follow through on each problem to its
conclusion. The mentorship I have received from co-workers has allowed me to learn a lot information that may
fall outside the parameters of my day-to-day work but has been useful to me, including working QA, ITQA,
fluency in FTRACK, managing some contractor information in CDAS, pulling useful reports in Business Objects,
directing sort rules in ISS, and using vision (including AWAD) to divert packages and provide updated
information to our drivers.
The Ohio State University Bachelor of Arts (Film Studies Screenwriting Emphasis) [2006-2013]
Columbus, OH