Quenstions:

- The Customer Group 1 to Customer Group 5 assignment to the particular customer in the
Customer Master data is used to maintain customer hierarchy for Dairies business unit.
Customer Group Additional Data-A and Additional Data-B is customized to maintain
customer hierarchy for Beverages business unit. What are the customization fields for
customer master, and also how to maintain new customers for customer group 5 is full?
- FNFS have intra-co sales?
- Which company code/sales org is the closest to FNFS? F&N Food (S) Pte Ltd represented by
Sales Organization 1500, is a manufacturing company producing Pasteurized, Chilled and
Ambient products. FNF does Export Sales, sales to other F&N group of companies as well as
sales to domestic market in Singapore.
- Intra-companies Customer (i.e. sister companies within F&N Holdings Group), Inter-
companies Customer (i.e. sister companies within F&N Limited Group)
- Division ZZ Pallets sales process flow example. Division ZZ Pallets is basically for Pallet Sales.
In F&N Dairies Malaysia, some pallets are asset. FNDM delivers their products to their
customer together with such pallets. To track where the pallets located, FNDM uses a work-
around method of selling the pallets to the customer. When the customer returns the
pallets, FNDM will issue a Return Credit Note.
- What is the current process for Contract Document Processing in SAP and the order type
used?. Currently, IBU Department will have some contract for their Export Sales. The user
deal and make Commitment with Customer to sign the contract, which show total Quantity
committed and Agreed Prices.
- Is there any existing workflow that can be used? Any workflow consultants can be
contacted? If Customers Credit limit reach or over, a Credit Hold Code will be placed on, to
prevent order from being processed further. In addition, an email notification will be sent to
person in charge to review the Held Order.
- How does HHT integrate with SAP? For HHT Order, Customers Open Amount are check via a
schedule job & when the HHT is docked, those customers who had credit hold will be
updated back to HHT to show the credit hold message and stop them from ordering.
- Pricing Procedure setup in SAP (domestic, export)
- Which customer field use for Customer Price Group for condition purpose.
- HHT interface for Free Goods maintenance using standard SAP free goods? TRO for June
2017 explain.
- Any non-material items for intercompany sales?
- POD process walkthrough
- FOC current TRO maintenance
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