INTERNSHIP REPORT

Report of internship
SURAJ AGRAWAL

Anjali Tours and Travels (P.) LTD

Under the supervision of

SUMAN RAI

August, 2016

KATHMANDU COLLEGE OF MANAGEMENT

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Acknowledgement
First of all I would like to express my gratitude to Kathmandu College of Management
for giving me the opportunity to go through the total process of internship and to write a
report in this regard. I would like to thank Suman Rai for supervising my report. I would
like to take the opportunity to express my gratitude to my Internship supervisor Mr.
Narayan Parajuli. It was a great pleasure for me to work in Anjali Tours and Travels (P.)
LTD. I thank all the employees for being friendly and cooperative.

I was taught lots of important things through-out my internship career because of their
proper attention and cooperation. They helped me a lot during my Internship days with
valuable advices, guidance and necessary information. At last I must mention the
wonderful working environment and group commitment of this agency that has enabled
me a lot deal to do and observe the tour and travel agencys activities during my
internship period of two month.
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Table of Contents
Introduction..........................................................................................................................4

Anjali Tours and Travels (P.) Ltd.........................................................................................4

Objective of the Report........................................................................................................4

Activities Performed in the organization.............................................................................4

Internship Timeline..............................................................................................................5

Lessons Learnt...................................................................................................................12

Conclusion.........................................................................................................................13

Bibliography......................................................................................................................14
INTERNSHIP REPORT

Introduction
The following report describes the activities carried out during 8 week, full-time
internship at Anjali Tour and Travels (P.) Ltd. The document contains information about
the organization and the responsibilities performed throughout the period between June
and August 2016.

Anjali Tours and Travels (P.) Ltd

Anjali Tours and Travels (P.) Ltd was established in 2001 in Marwadi Sewa Sadan,
Newroad, Kathmandu, Nepal. The company has done very well from the last 15 years.
Also it has captured the local market with its outstanding service[ CITATION Fac16 \l
1033 ]. The services provided are: All Domestic & International Air tickets, Railway
Tickets, Hotel Booking, Car, Van, Bus & Packages[ CITATION Nep15 \l 1033 ].

Objective of the Report

The main objective of this report is to sum up the activities performed during the
Internship. At Kathmandu College of Management students have to compulsorily involve
themselves in summer internship program. It is a platform for us to explore ourselves in
the business sector and develop public relation. Also it helps us to realize our strength and
weaknesses. I have completed my internship program in Anjali Tours and Travels (P.) Ltd.

I had real life experience through this Internship. It helped me gain knowledge about the
working of tour and travel agencies. Furthermore I got the opportunity apply my
theoretical knowledge in practical world.

Activities Performed in the organization

The intern was assigned the bank related task that includes withdrawing the cheque and
depositing money in bank. Also the other major activities performed were noting the
purchase of every air ticket, checking the bill with the ASR (Agent Sales Report) so that
mistakes can be rectified. Also making ticket of trains and domestic airlines was done by
the intern.
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Thus the intern learnt to:-

Making train tickets

Making domestic air tickets
Depositing and withdrawing money from bank
Recording the purchase of air tickets
Analyzing the ASR
Dealing with customers

Internship Timeline

Students Name: Suraj Agrawal

Name of the organization: Anjali Tour and Travels (P.) Ltd

Week of : 2nd June to 3rd August 2016

Day & date Hours each day List of activities/duties performed and problems encountered

Thursday 7 Introduction with the employees of the organization

Analyzing the basic scenario of the office.
02-06-2016
Had some conversation with the employees about the

working of the organization.

Learned to look into the websites of different airlines.

Friday 7 Recorded the purchase of air tickets.

Compared the bills with the ASR.
03-06-2016
Maintained record of cash book.
Sunday 7 Recorded the purchase of air tickets.
Compared the bills with the ASR.
05-06-2016
Maintained record of cash book.

Monday 7 Recorded the purchase of air tickets.

Compared the bills with the ASR.
06-06-2016
Maintained record of cash book.
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Tuesday 7 Recorded the purchase of air tickets.

Compared the bills with the ASR.
07-06-2016
Maintained record of cash book.

Wednesday 7 Recorded the purchase of air tickets.

Compared the bills with the ASR.
08-06-2016
Maintained record of cash book.
Visited different parties with my supervisor.
Thursday 7 Visited tourism bank to cash some cheques
Went on a round with my supervisor to know the
09-06-2016
permanent customers
Learnt to make tickets of Buddha Airlines
Friday 7 Visited tourism bank to deposit cash.
Learnt to make tickets of Yeti Airlines
10-06-2016
Learned to check in the Indian Railway website

Sunday 7 I was assigned at the enquiry desk.

Dealt with costumers having queries about the fare
12-06-2016
Maintained record of cash book
Billing the customers and giving their tickets.

Monday Took 20 days leave for passport (India visit).

13-06-2016-

03-07-2016

Monday 8 Recorded the purchase of air tickets.

Compared the bills with the ASR.
04-07-2016
Maintained record of cash book.
Visited Platinum Hotel to deliver the bills and statement
Tuesday 8 Noted credit and debit balance of the organization
Called the debtors for the payments and noted their
05-07-2016
response
Went to Buddha Air for advance payment in our account
Wednesday 8 Recorded the purchase of air tickets.
Compared the bills with the ASR.
06-07-2016
Maintained record of cash book.
As the closing was coming near, clearing all the due bills
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as soon as possible

Thursday 8 Recorded the purchase of air tickets.

Compared the bills with the ASR.
07-07-2016
Maintained record of cash book.
Printed the tickets for different parties

Friday 8 Recorded the purchase of air tickets.

Compared the bills with the ASR.
08-07-2016
Maintained record of cash book.
Helped in making a package for Pokhara tour for 15

Indian tourists.
Sunday 8 Went to banks to withdraw cash
Visited President Travels (authorized partner of Indigo
10-07-2016
Airlines) to take the statement of last month transaction
Attended the meeting with the shareholders.
Monday 8 Recorded the purchase of air tickets.
Compared the bills with the ASR.
11-07-2016
Maintained record of cash book.
Guided some passengers in Kathmandu Darbar Square
Tuesday 8 Recorded the purchase of air tickets.
Compared the bills with the ASR.
12-07-2016
Maintained record of cash book.
Called the passengers whose tickets were printed.
Wednesday 8 Learnt how to analyze records of ledger.
Entered sales and purchase in sales and purchase book to
13-07-2016
calculate the profit
Maintained records of cash book

Thursday 8 Analyzed the payment pending to international flights

Corrected the mistakes in the bills
14-07-2016
Spent some time with the manager of Mountain River

Raftings Manager.
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Friday 8 Recorded the purchase of air tickets.

Compared the bills with the ASR.
15-07-2016
Maintained record of cash book.
It was the last day before the closing.

Sunday 8 Numbered the bills from one

Bought new files and books for the new fiscal year
17-07-2016
Installed new accounting software
Learnt basics to use the software
Monday 8 Visited Sundarijal and Doleshwor with all the members of
18-07-2016 the organization. As it was the first Monday of the month

Shrawan

Tuesday LEAVE (Fever)

19-07-2016

Wednesday LEAVE (Fever)

20-07-2016

Thursday 8 Recorded the new bills in the software

Called the debtors as a reminder for payment
21-07-2016
Downloaded new ASR to record the purchase

Friday 8 Recorded the purchase of air tickets.

Compared the bills with the ASR.
22-07-2016
Maintained record of cash book.
Recorded the new bills in the software
Sunday 8 Recorded the Cash book items in the software
In the absence of the receptionist I took charge of the
24-07-2016
reception
I made air and train tickets
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Monday Strike
25-07-2016

Tuesday 8

26-07-2016 Dealt with costumers having queries about the fare

Maintained record of cash book
Billing the customers and giving their tickets.

Wednesday 6 Went on Kathmandu Sightseeing with the passengers

27-07-2016 from Rajasthan
The package included Swayambhunath, Pashupatinath,

Boudha, Budanilkantha, Sanga.

Returned back to the office at 5 pm
Thursday 8 Recorded the purchase of air tickets.
Compared the bills with the ASR.
28-07-2016
Maintained record of cash book.
Recorded the new bills in the software
Friday 8 Entered data in the accounting software
Mailed the statements to the different parties
29-07-2016
Noted their response
Counted the cash and matched it with cash book
Sunday 8 Last day of the internship
Did some bank work i.e deposited cash
31-07-2016
Maintained report of office expenses
Left the office with some motivational word by the

supervisor
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Lessons Learnt
During the eight week period of internship and preparing the report, the most important
things I learnt is the effective way to handle different situation in the organization, to
cope with the real working environment and to get involved in different organizational
activities. The internship also taught the intern how to socialize with the people, to deal
with senior staffs, how to make the working environment friendly.

The major lessons learnt during the internship period are summarized in the points below:

Involved in the realistic environment and figure out the solution to the
problems
Obtain insights into career opportunities through interaction, observation and
work experience in the organization.
Procedures of booking train and flight tickets
Recording sales and purchases
Analyzing ASR and comparing it with the bills
Making and look into the file of different parties
Helping in the checking of document for auditing purpose.
Use the office equipment like photocopy, bill, printer etc.
Importance of time management.
Strategies used by travel agents

Therefore, these lessons help us to apply the theoretical knowledge in the practical field
and it also broadened the knowledge and brought work maturity in the intern. The
internship program gave me the experience, which will help to build a platform and
prepare for the future. It helped me to adjust in the new environment and cope up with the
new people as well as it helps to increase the communication skill in the business.
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Conclusion
Anjali Tour and Travels (P.) LTD is operating since the last 15 years and doing well in the
tour and travel sector. During whole period of internship and the preparation of this
report, I learnt a lot about the tour and travel operations. The internship has been fruitful
to me. Earlier I had no idea about the functioning of travel organization but now I have
basic knowledge about the strategies and motive of a travel company

One of the major sources in our country is through tourism. Thus there is a wide scope to
make career in this sector.
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Bibliography
Facebook. (2016, January 20). Retrieved August 4, 2016, from www.facebook.com:
https://www.facebook.com/Anjali-tour-travels-p-ltd-197345457091716/

Nepal YP. (2015, November 21). Retrieved August 4, 2016, from

http://www.nepalyp.com:
http://www.nepalyp.com/company/36666/Anjali_Tour_Travels_P_Ltd