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Carly Reynolds

56 O’Dea Road, Mount Annan NSW 2567 Ph: 0408 266 806 Email: carlycreynolds@gmail.com

Objective

To apply my knowledge of planning and organising through studies and previous work experience that would lead to a long-term career relationship. I am seeking a challenging role, and wish to be a part of the success in an environment of growth and excellence.

Qualifications

2017

Bachelor of Business (by correspondence) In Progress Griffith University

Work Experience

June 2017 - Present Executive Team Assistant JLL (NSW)

Financials; including Invoicing, Accounts Payable and Expenses.

Client proposal formatting and finalisation.

Leave and Relief Management.

Order placement, such as business cards, uniforms, etc.

Ad-hoc reporting.

Maintaining Site records.

Process improvements.

Executive Diary and Email Management.

Coordinating and Note-taking in Team Meetings.

November 2016 June 2017 Customer Service Senior Credit Repair Australia

Team and workload management

Personal Diary Management

Involved in recruitment process and interviewing

Project work for management, including analysis of data for department performance and pinpointing problems

Responsible for monitoring adherence to compliance and quality assurance

Providing solutions to complex situations

Training of new staff and ongoing support of staff development

Creating, documenting and implementing department processes

Call Campaign management

March 2016 - Present Internal and External Dispute Resolution Associate Credit Repair Australia

Preventing escalation of complaints to managers or to the Credit and Investments Ombudsman

Analysing complex matters and providing resolutions to clients

Accountable for meeting deadlines

Problem Solving

Reviewing adherence to compliance in files

Handling EDR Complaints

September 2015 March 2016 Customer Service Associate Credit Repair Australia

Handling customer enquiries through inbound calls

Outbound call campaigns

Email administration

Complaints handling

April 2015 September 2015 Accounts Payable Assistant Rashay’s Head Office

Filing invoices and staff files

Preparing invoices and statements for monthly payment

Follow up on proof of delivery and variances in stock

Limited experience entering in MYOB

April 2015 September 2015 Customer Service Shift Supervisor Rashay’s Head Office

Answering inbound calls

Office administration tasks

Assisting with staff training

Supervising shifts

Complaints Handling

May 2014 April 2015 Senior Function and Events Staff Camden Valley Inn

Preparing and organising function set up for Corporate Functions and Weddings

Managing function service and staff

January 2013 May 2014 Assistant Manager Rashay’s Restaurant

Processing orders and managing stock

Cash counting and handling

Open/close of store

Customer experience and complaints

Directing and Managing Staff

2011 January 2013 Shift Supervisor Donut King

Processing and packing orders

Cash handling and management

Open and close of store

Education

2017 Present; Griffith University Bachelor of Business

2009 - 2014 Magdalene Catholic High School, Smeaton Grange, NSW

Volunteer Work

2015

Volunteer Teacher in Homework Program SydWest Multicultural Services, Blacktown

Achievements

2016

Customer Service of the Year Credit Repair Australia

2016

Runner-up Employee of the Year Credit Repair Australia

Interests

Travel, Hiking, Scuba Diving, Reading

Referees

Available upon request