56 ODea Road,

Mount Annan NSW 2567

Ph: 0408 266 806
Email: carlycreynolds@gmail.com

Carly Reynolds

Objective To apply my knowledge of planning and organising through studies and

previous work experience that would lead to a long-term career relationship. I
am seeking a challenging role, and wish to be a part of the success in an
environment of growth and excellence.

Qualifications 2017 Bachelor of Business (by correspondence) In Progress

Griffith University

Work Experience
June 2017 - Present
Executive Team Assistant JLL (NSW)
Financials; including Invoicing, Accounts Payable and Expenses.
Client proposal formatting and finalisation.
Leave and Relief Management.
Order placement, such as business cards, uniforms, etc.
Ad-hoc reporting.
Maintaining Site records.
Process improvements.
Executive Diary and Email Management.
Coordinating and Note-taking in Team Meetings.

November 2016 June 2017

Customer Service Senior Credit Repair Australia
Team and workload management
Personal Diary Management
Involved in recruitment process and interviewing
Project work for management, including analysis of data for
department performance and pinpointing problems
Responsible for monitoring adherence to compliance and quality
assurance
Providing solutions to complex situations
Training of new staff and ongoing support of staff development
Creating, documenting and implementing department processes
Call Campaign management

March 2016 - Present

Internal and External Dispute Resolution Associate Credit Repair
Australia
Preventing escalation of complaints to managers or to the Credit
and Investments Ombudsman
Analysing complex matters and providing resolutions to clients
Accountable for meeting deadlines
Problem Solving
Reviewing adherence to compliance in files
 Handling EDR Complaints

September 2015 March 2016

Customer Service Associate Credit Repair Australia
Handling customer enquiries through inbound calls
Outbound call campaigns
Email administration
Complaints handling

April 2015 September 2015

Accounts Payable Assistant Rashays Head Office
Filing invoices and staff files
Preparing invoices and statements for monthly payment
Follow up on proof of delivery and variances in stock
Limited experience entering in MYOB

April 2015 September 2015

Customer Service Shift Supervisor Rashays Head Office
Answering inbound calls
Office administration tasks
Assisting with staff training
Supervising shifts
Complaints Handling

May 2014 April 2015

Senior Function and Events Staff Camden Valley Inn
Preparing and organising function set up for Corporate Functions
and Weddings
Managing function service and staff

January 2013 May 2014

Assistant Manager Rashays Restaurant
Processing orders and managing stock
Cash counting and handling
Open/close of store
Customer experience and complaints
Directing and Managing Staff

2011 January 2013

Shift Supervisor Donut King
Processing and packing orders
Cash handling and management
Open and close of store

Education 2017 Present; Griffith University

Bachelor of Business

2009 - 2014
Magdalene Catholic High School, Smeaton Grange, NSW

Volunteer Work 2015 Volunteer Teacher in Homework Program SydWest Multicultural

Services, Blacktown
Achievements 2016 Customer Service of the Year Credit Repair Australia

2016 Runner-up Employee of the Year Credit Repair Australia

Interests Travel, Hiking, Scuba Diving, Reading

Referees Available upon request