REDTONC OT

Empowering citizens To Make our city Livabte,

Sustainabte And Safer.

R R

txs

as*

*xg

s$g

r$$

36$

x$$

ggg
ABOUT Rg
REDtone l0T Sdn Bhd was incorporated on November 201 4,Io focus on providing lnternet of Things {loTl services and soLutlons
We are a subsidiary of REDtone lnternationaI Berhad.

Ourvision is to transform businesses by connecting, aggregating and providing insights via lnternet of
Things IloTl.

Smart City is one of REDtone's loT soLutions. lt heLps make cities safer, more efficient and resiLient via
smart devices, sensors and software that monitors and improves pubLic services and traffic fLow, and
protects vitaLinfrastructure Isuch as bridges, road highways, and utitity instaILationsJ

Pu olrr: Pol ce CityCr:uncils Urban PLanner NatiorraISecurity

Council

tnat:
irlv rh

Tn

!1it3l]! *ad

:
I ,
1

]r ':'l :r::

SociaL Media Open Data Parki ng Ga rbage Street ?t:blir.

Co Ltectio n Light Tr;:rt:';ttr:ri

q& @w w
The apptication enables citizens to report LocaLprobLems such as pothoLes, iLLegat trash dumping, fauLty street Lights, broken
tiLes on sidewaLks, iLLegatadvertising boards and many others. The submitted issues wiIt be dispLayed on the city's map Users
may add photos and comments. Moreover, they can suggest soLutions for improving the environment of their neighborhood.

Through the appLication, locaI government agencies wiL[ enable citizens and LocaLs to take action to improve their neighborhood
Reported cases wiLL then go directly into the city's work-order queue for resolution, and users are informed on how quickLy
the case wiLL be cLosed When cases are reso[ved, the date and time of the resoLution is Listed, providing users with the sense
that the ciiy is on the job

The appLication was deveLoped by REDtone l0T, with ctose cooperation with the city's councits and user groups lt is therefore
a tru[y user-centric digitat appIication, which is adapted to answer the needs of the city's councits and [ocaL communities

SMART CITIZEN MOBILE APPLICATION

. EnabLes users to report issues to the city's counci[s
' Users can attach photos or other contextuaL information to the report and pinpoint the
exact [ocation via integration of GoogLe Maps
' 0nce submitted, the report is routed to the retevant city counciI for processing, and it
wi[[ be aLtocated to the re[evant Service Detivery Team

SMART CITIZEN PORTAL

. AbLe to disptay different layers and filter any unnecessary reports.
. Fitter is based on geographical boundaries of major cities in the world
. Ab[e to track the status of the report: reported, viewed, reso[ution in progress,
reso[ved, unresoLved.
. Leaderboard for gamification.

$MART #ETEtrffiru ffiASHffi*ARffi

' Comprehensive dashboards and reports wiLL detaiL how operationaI services and local
authority management are performing, providing a feedback [oop between decision-
making and operaiions
' This gives greater insight into how resources shouLd be utilised and enabtes more
accurate ptanning and budgeting.

SMART CITIZEN CASE MANAGEMENT SYSTEM

. Report management system for LocaI counciLs.
. System allows the administratorto acknowledge the reported cases, assign them to
the retevant Service Delivery Team, and update the status.
. System aLso allows administrators to generate a cumulative report of cases for
further action.
 aTlUl co p.nv

I
Sociat Media Services

VADS Social. Media and Business Analytics ISMBAI

provides customer management services and key
insights into your organisation's presence and key
deIiverables on sociaI media p[atforms. We
strategise your sociaL media presence with your
organisation's best interest in mind. We deLiver
with substance; utilising key insights to support
you as you make informed decisions pertaining
sociaI media engagement & anaLytics.
We deliver insights!

SociaI Media
Customer Service
By consistentty detivering
,.

the best services to our customers.

...

GeneraL and Sentiment

Product Enquiry Summary

Sales Lead/ nflu en ce r

I

PotentiaL Summary

CompLaints Trend VADS SociaL

& Faults Ana lysis Media Hub

Voice of Ca mpaig n
Customers Analysis 0perationaI Reports SociaL Media
. SLA . KPls Professi o na Is

Word Cloud
Benefits
Summary
Enhanced customer
expenence
ReaL-time response
Benefits
PersonaLisation with
customer . Monitor client's brand within the
socia[ [andscape
Bui[d better brand
affinity for customers . ldentify customer perception towards
cLient's services
Understand customer
be havio u rs . ldentify viraI sensitive sentiments that
affect client's services and brand
. EscaLate criticat "sociaL response' for
immediate action, hence preserving
brand and service integrity
. Enable data-driven business
decisions to enhance revenue and
service optimisation