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BAM 411 Human Resource Unit 4 Examination Answers

1. The principles of conduct governing an individual or a group are referred to

as ________.
judgments
ethics
norms
laws

2. Procedural justice refers to the ________.

degree to which managers treat employees with dignity as opposed to abuse
ordisrespect
fairness of the process used to arrive at a decision
manner in which managers conduct their interpersonal dealings with employees
fairness of a decisions result

3. The Enron debacle, Its not the rules but what employees feel they should
do that determinesethical behavior, is a description of ________.
national culture
organizational culture
organizational climate
organizational ethics
4. The CEO of Southwest Airlines can sometimes be seen helping out at a
gate, handling luggage,and assisting cabin attendants while in flight. This is
an example of ________ to create andsustain the companys culture.
organizing ceremonies
providing physical support
using signs and symbols
clarifying expectations

5. All of the following is a step in discipline without punishment except:

if no further incidents purge the one-day suspension from the file
contact others involved
give a paid, one-day decision-making leave
None of the above.

6. The most drastic step a manager can take in response to an employee

offense is ________.
dismissal
time off without pay
written warning
warning documented in employee file

7. Which of the basis for dismissal is defined as the persistent failure to

perform assigned dutiesor to meet prescribed standards on the job?
misconduct
changed requirements of job
unsatisfactory performance
lack of qualifications for job

8. Misconduct, one of the basis for dismissal, is defined as ________.

an employees inability to do the work assigned because the nature of the job
has changed
an employees inability to do the assigned work despite his or her diligence
the deliberate and willful violation of the employers rules and may include
stealing and insubordination
the persistent failure to perform assigned duties or to meet prescribed
standards on the job
9. What law requires that employers of 100 or more employees receive 60
days notice beforeclosing a facility or starting a layoff of 50 people or more?
Electronic Communications Privacy Act
ERISA
Worker Adjustment and Retraining Notification Act
COBRA

10. The plant closing law requires employers with ________ or more employees
to give advance notification prior to closing a facility.
150
25
50
100

11. What is the second step in the guidelines for an effective termination
interview?
plan the interview carefully
get to the point
describe the situation
listen

12. The ________ shop form of union security means that the company can hire
non-union people,but those people must join the union within a prescribed
period of time.
union
open
closed
agency

13. In what year was the Wagner Act passed?

1886
1935
1947
1932

14. Which law gave employers the right to express their views concerning
union organization?
 Gompers Act
Landrum-Griffin Act
Taft-Hartley Act
Norris-LaGuardia Act

15. ________ is an organizing tactic by which full-time undercover union

organizers are hiredunknowingly by employers in order to sway union
elections.
Union salting
Infiltration
Espionage
Featherbedding

16. All of the following are examples of permissible bargaining items except:
overtime pay
use of union label
indemnity bonds
cafeteria prices

17. Illegal bargaining items are ________.

items which must be negotiated according to law
a part of negotiations through joint agreement of both management and union
forbidden by law
All of the above.

18. Fact finding seeks to end an impasse by ________.

communicating assessments of the likelihood of a strike
interpreting existing contract terms
studying the issue in a dispute and making a public recommendation
assisting the principals in reaching an agreement

19. Employers dealing with an unfair labor practice strike can use all of the
following responsesexcept:
shut down the affected area until the strike ends
hire permanent replacement workers
contract out work to other operations
continue operations with supervisors filling in
20. Which of the following is not a basis for reducing and preventing accidents
at work?
reducing unsafe conditions
training employees
reducing unsafe acts
hiring non-accident-prone workers

21. Which of the following is one of the earliest indicators of possible

alcoholism in an employee?
lying
tardiness
avoidance of fellow employees
domestic problems

22. A drug-free workplace program includes how many components?

3
4
6
5

23. All of the following are symptoms of employees in the middle stage of
alcoholism except:
anxiety
untrue statements
frequent absences
mood swings

24. Which of the following is an external factor that can lead to job stress?
workaholic personality
pessimism
job security
locus of control
25. Which of the following safety concerns only became a top priority of
employers following the terrorist attacks of September 11, 2001?
internet security
physical asset security
workplace violence
employee selection and screening