Joshua Barrett

4445 SE 16th Street

Des Moines, Iowa 50320
http://www.linkedin.com/in/jrbarrett
Phone: 202-683-7581 Email: jrbarrett82@gmail.com

Objective
Seeking a position as an IT technician or similar, allowing me to utilize and broaden my
knowledge and skills of computers in a professional environment.

Profile
• Accomplished team member with a proven ability to work in small and large teams
that support organization objectives.
• Skillful student with the desire to be more by studying the latest technologies.
• Success in troubleshooting and repairing friends’, family and colleagues computer
problems in a personal environment.

Certifications
• CompTIA A+ IT Technician
• Dell Certified Systems Expert
 Foundation 2007 Portables
 Foundation 2008 Portables

Technical Skills
• Hardware
Diagnose & Repair, Install/Setup, Parts Swap, Upgrade/Tune Up

CD/DVD Reader or Burner, Display, Hard Drive, Internet Connectivity, Memory,

Motherboard, Network Card, Sound/Video Card, Keyboard/Mouse, External Storage

• Software
Install/Setup, Diagnose & Repair

Adware/Spyware/Virus Removal, Backup/Restore, Email, Internet Connectivity,

Office/Productivity, Security/Firewall, Tune Up, Microsoft Office Suite, Data
Migration

• Operating Systems
Windows XP, Windows Vista

Education
Computer Programming and Network Management, AOS, 2003
Vatterott College, Des Moines, Iowa
 Joshua Barrett
4445 SE 16th Street
Des Moines, Iowa 50320
http://www.linkedin.com/in/jrbarrett
Phone: 202-683-7581 Email: jrbarrett82@gmail.com
Professional Experience

June 2008 – Present Robert Half Technology

Systems Support Specialist Aviva USA Insurance

• New workstation installs, moved existing workstations

• Troubleshoot and update hardware and software via work requests
• Wiped and Imaged workstations utilizing Ghost
• Inventory of hardware assets
• Encrypted laptops utilizing Utimaco SafeGuard Easy

March 2008 – June 2008 Ajasa Technologies

PC/LAN Analyst Wells Fargo Home Mortgage

• Migrated user data from older Windows XP system to new Wells Fargo imaged
system providing higher security, data backup and improved access to shared
resources.
• Performed diagnostics on Dell portable computers. Documented errors and
damages for repair.
• Troubleshoot and repaired problem and damaged notebooks. Installed new and
replacement parts; motherboards, hard drives, LCD displays, keyboards, network
cards, PCMCIA.
• Performed hard drive wipes, removing sensitive material, viruses, spyware.

January 2007 – June 2008 Robert Half Technology

IT Technician Wells Fargo Home Mortgage / Aviva USA Life
Insurance

• Worked as needed part time: removing and setting up new and existing
workstations.
• Provided limited support to users ensuring workstations had appropriate access to
network and shared resources such as printers and network drives.

September 2002 – March 2008 Transportation Security Administration

Transportation Security Officer U.S. Department of Homeland Security

• Perform a variety of duties related to providing security and protection of air

travelers, airports and aircraft. Including performing security screening of persons,
such as: hand-wanding, pat-down searches, screening of handicap passengers, and
monitoring walk-through metal detector screening equipment
• Performed security screening of property, including the operation of x-ray
machines to identify dangerous objects in baggage, cargo and on passengers; and
preventing those objects from being transported onto the aircraft
• Member of national screening force, deployed around the nation to assist hard-to-
hire airports during peak travel periods
 Joshua Barrett
4445 SE 16th Street
Des Moines, Iowa 50320
http://www.linkedin.com/in/jrbarrett
Phone: 202-683-7581 Email: jrbarrett82@gmail.com
• Contributed to developing staff collaborator using Microsoft SharePoint Services
• Assisted in the creation of OMA, TSA Iowa’s information routing system to be
deployed nationally. This also involved the creation of PowerPoint presentations for
training
 Joshua Barrett
4445 SE 16th Street
Des Moines, Iowa 50320
http://www.linkedin.com/in/jrbarrett
Phone: 202-683-7581 Email: jrbarrett82@gmail.com

References

Bill Eid, Screening Manager

Transportation Security Administration
(515) 490-5104

Michael Pommier, Screening Manager

Transportation Security Administration
(515) 974-1802

Dennis Rau, Team Lead

Wells Fargo Home Mortgage
(515) 564-3585

Walt Long, Manager

Wells Fargo Home Mortgage
(515) 564-3595

Sandor Toszegi, Network Engineer

Aviva USA
(515) 283-3313

Michael Galeazzi, Project Lead

Aviva USA
(515) 447-4971

Jerry Bradley, Instructor

Aviation Technologies, Des Moines Public Schools
(515) 285-6949