Beruflich Dokumente
Kultur Dokumente
By
Binish Manandhar
TU Registration No: 7-2-511-13-2014
National College of Computer Studies
Paknajol, Kathmandu
Nepal
August, 2017
Student Declaration
This is to certify that I have completed the summer project entitled Analysis on Employees
Satisfaction of Waves Company under the guidance of Mr. Umesh Maharjan in partial
fulfillment of the requirements for the degree of Bachelor of Information Management at Faculty of
Management, Tribhuvan University. This is my original work and I have not submitted it earlier
elsewhere.
Signature:
i
Certificate from the supervisor
This is to certify that the summer project entitled Analysis on Employees Satisfaction of Waves
Company is an academic work done by Binish Manandhar submitted in the partial fulfillment of
knowledge, the information presented by him in the summer project report has not been submitted
earlier.
______________________
Date: 2017-08-13
ii
Acknowledgements
This report on Analysis on Employees Satisfaction of Waves Company is prepared in the partial
fulfillment of the requirements for the degree of Bachelor of Information Management at Faculty of
In accomplishing my report, I had to take the help and guideline of some respected persons, who
deserve my greatest gratitude. The completion of this report gives me much pleasure. I would like
to show my gratitude to Mr. Umesh Maharjan, supervisor of the project for giving me a good
guideline for report throughout numerous consultations. I would like to expand my deepest
gratitude to all those who have directly and indirectly guided me in writing this report including all
of the staffs of Waves Company for their co-operation. Specially, Mr. Sunil Shrestha & the
employees of The Waves Company for their good co-operation while sincerely filling the
questionnaires and taking out their time to help me with the report.
I would like to expand my gratitude to all those who have directly or indirectly helped me in the
project. I would like to express my sincere thanks to the college management and the
I thank all the people for their help directly and indirectly to complete my report.
Thanking You.
Binish Manandhar
6th Semester
Section: B
iii
Executive Summary
This report is of Analysis on Employees Satisfaction of Waves Company. The aim of this report is
to analyze the overall satisfaction of employees working in Waves Company. For this various tools
like pie charts, bar diagrams, mean and standard deviation have been used. In order to analyze the
satisfaction level of the employees primary data was collected. The primary data are collected by
The first part of the report contains the brief description about the organization, complete
background of the Waves Company and the current situation of the organization. This part of the
report also contains the major objectives of preparing the report and the tools used to collect the
The second part of the report contains the task and activities performed that includes the data
regarding the satisfaction of the employees in various aspects of the organization. Facilities and
activities provided by the organization. The data were analyzed using bar graphs and pie charts.
The third and the last part of the report include discussion and conclusion drawing
Recommendations for the organization regarding the topic and the study report, they are included
in this chapter. The analysis found that employees working in Waves are overall satisfied in their
iv
Table of Contents
Student Declaration ............................................................................................................................. i
Certificate from the supervisor........................................................................................................... ii
Acknowledgements ........................................................................................................................... iii
Executive Summary .......................................................................................................................... iv
Table of Contentsv
vi
List of Tables
Table 1: Respondents of gender ........................................................................................................ 4
Table 2: Age group of employees ...................................................................................................... 4
Table 3: Working experience in the Company................................................................................... 5
Table 4: Overall satisfaction of the employees .................................................................................. 6
Table 5: Mean & Standard Deviation of overall satisfaction ............................................................. 6
Table 6: Salary/Wages satisfaction level ........................................................................................... 7
Table 7: Mean & Standard Deviation of Salary satisfaction ............................................................. 7
Table 8: Cleanliness/Maintenance of work environment ................................................................... 7
Table 9: Mean & Standard Deviation of Cleanliness/Maintenance of work environment ................ 8
Table 10: Satisfaction level with Recreational and Refreshment activites ........................................ 8
Table 11: Mean & Standard Deviation of Recreational and Refreshment activities Error! Bookmark
not defined.
Table 12: Satisfaction level with the availability of office equipments ............................................. 9
Table 13: Mean & Standard Deviation of availability of office equipments ..... Error! Bookmark not
defined.
Table 14: Satisfaction level for companys awareness of staffs needs ............. Error! Bookmark not
defined.
Table 15: Mean & Standard Deviation of companys awareness of staffs needs .... Error! Bookmark
not defined.
Table 16: Factors most liked working for Waves Company ................ Error! Bookmark not defined.
Table 17: Factors that would increase the satisfaction level ................ Error! Bookmark not defined.
vii
List of Figures
No table of figures entries found.
viii
Abbreviations
Pvt. Private
Ltd. Limited
No. Number
ix
1. Introduction
1.1 Background
Employees are the core part of an organization. They are hired to perform specific duties which are
packaged into a job. It is important for an organization to maintain their employees satisfaction
level because it is related with the companys productivity and overall efficiency.
Employee satisfaction is a state where individuals are not only happy with their current profiles but
also look forward towards a long term association with the organization. No individual wants to
quit his/her job after every six months. But the moment monotony creeps in, people start looking
for better opportunities.
Similarly, Waves company also uses various methods to minimize the job monotony of the
employees. They care for their staff because they are the working backbone of the company.
Due to the limited time schedule and tough college routine, there occurred many problems
when preparing the report.
The organization had a tight working schedule.
The organization members were hesitant to share the information they know, which made
it difficult to collect the necessary information required for the report.
1
1.6 Project framework
The overall report is separated into three segments.
1.6.1 Introduction
In this segment I have tried to give brief introduction of the organization and their employees. This
segment is used to describe the current situation of the organization. Here the objective of the
report, issue related with the report, data and tools and techniques used to create report are stated.
1.6.2 Analysis
In this segment analysis of the data that were collected are done. Here the data are analyzed using
various analytical tools like mean, correlation, regression are used. These tools are used to analyze
problems and issues seen in the organization and to analyze possible solution.
After analyzing problems and solution this segment is also use report the findings.
In this report I have used interview and questionnaire to collect primary data related to employees
satisfaction of the organization and other data related to the report.
In questionnaire there were all together 19 questions relating to employees overall satisfaction, the
positive and negative aspects of working in the company. The questionnaire was handed to 19
employees of the organization.
Another source of primary data used in this report was interview. From the interview process datas
related to the organization were collected. For this report the general manager Mr. Sunil Shrestha
of the Waves Company was consulted. He told me about the history and background of the
company.
The various methods of data gathering involve the use of appropriate recording forms. These are
called tools or instruments of data collection. The consist of
Questionnaires
Interview
2
The tools of data collection translate the research objectives into specific questions / items, the
responses to which will provide the data required to achieve the research objectives. Information
gathered though the tools provide descriptions of characteristics of the organization. It is useful for
measuring various variables pertaining to the study. The variables and their interrelationships are
analyzed for testing the hypothesis or for exploring the content areas set by the research objectives.
1.8.1 Questionnaires
A questionnaire is a research instrument consisting of a series of questions and other prompts for
the purpose of gathering information from respondents. Although they are often designed for
statistical analysis of the responses, this is not always the case.
Questionnaires have advantages over some other types of surveys in that they are cheap, do not
require as much effort from the questioner as verbal or telephone surveys, and often have
standardized answers that make it simple to compile data.
However, such standardized answers may frustrate users. Questionnaires are also sharply limited
by the fact that respondents must be able to read the questions and respond to them. Thus, for some
demographic groups conducting a survey by questionnaire may not be concrete.
For this I developed a questionnaire with 19 questions which consisted of rating scale questions
and multiple choice. The format of my questionnaire is in the appendices section of this report.
1.8.2 Interview:
An interview is a conversation where questions are asked and answers are given. In common
parlance, the word "interview" refers to a one-on-one conversation with one person acting in the
role of the interviewer and the other in the role of the interviewee. The interviewer asks questions,
the interviewee responds, with participants taking turns talking. Interviews usually involve a
transfer of information from interviewee to interviewer, which is usually the primary purpose of the
interview.
For this report I sat down with general manager of the organization and ask series of questions.
These questions were focused to get information about the organizations history, background and
methods used for motivating the employees.
3
qualitative data. Some of them are more general, while others are more specific for certain type of
data. But they all are based on textual analysis.
4
2. Tasks and activities performed
2.1 Demographics
2.1.1 Gender
Gender: Male Female
Number: 14 5
Percentage: 74% 26%
Table 1: Respondents of gender
Gender
Male Female
26%
74%
From the above pie chart we can see that out of 19 employees, only 5 were females which
represents 74% and 14 were male which represents 26% of the total employees. It seems that the
male employees are higher than the female employees in Waves company.
As we can observe, the company has a high male to female employees. The company is willing to
employ females as much as males in their technical team but because there seems to be low female
applicants who apply for the job, there is male dominancy in the company.
5
More than 41
Age
years 16-20 years
11% 5%
31-40 years
42% 21-30 years
42%
From the above bar diagram we can see that the maximum number of employees are between the
age of 21 30 years and 31 - 40 years, both having an equal number of employees 8. Only 1
employee is between the age of 16 20 year whereas 2 employees are more than 41 years.
Working years
10
9
8
7
6
5
Number of employees
4
3
2
1
0
Less than 6 6 months - 1 1 - 3 years 3 - 5 years More than 5
months year years
1- 3 years, 2 employees have been working for 6 months to a year and another 2 have been working
for less than 6 months.
From this we can see that the maximum number of employees working at the company have been
loyal to the company. The company has provided job security to the employees.
Overall Satisfaction
45
Satisfied
40
35
Somewhat
30
Percentage %
Satisfied
25
20 Very Satisfied
15 Somewhat
Dissatisfied
10 Dissatisfied
Very
5 Dissatisfied
0 1
The above figure 4 shows the satisfaction of employees of Waves Company. According to my
survey of nineteen employees having different age group as well as experience I was able to find
that on average employees were satisfied with a mean of 4.49. Likewise, with a Standard Deviation
of 1.103 the satisfaction is not steady throughout the employees and the reason seems to be related
7
to their job post. So, from the above data it could be easily said that in overall more than fifty
percent (50%) employees are satisfied working in Waves Company.
Very Satisfied 2
Satisfied 5
Somewhat Satisfied 7
Somewhat Dissatisfied 4
Dissatisfied 1
Very Dissatisfied
The above table 6 and figure 5 shows that out of 19 employees, 7 are Somewhat Satisfied, 5 are
Satisfied , 4 are Somewhat Dissatisfied, 2 are Very Satisfied, and 1 employee is Dissatisfied with
the salary they receive for their concerned work at Waves Company. From table 7, it also seems
that satisfaction level is below average (4.15 < 4.49).
8
Cleanliness/Maintenance of my Work Environment
Very Satisfied 3
Satisfied 10
Somewhat Satisfied 4
Somewhat Dissatisfied 1
Dissatisfied 1
Very Dissatisfied
The above table 8 and figure 6 shows that out of 19 employees, 10 are Satisfied, 3 are Very
Satisfied, 4 are Somewhat Satisfied, 1 employee is Somewhat Dissatisfied and 1 employee is
Dissatisfied with the cleanliness and maintenance of work environment at Waves Company. From
table 9, it also seems that satisfaction level is above average (4.68 > 4.49).
Very Satisfied 1
Satisfied 8
Somewhat Satisfied 5
Somewhat Dissatisfied 1
Dissatisfied 4
Very Dissatisfied
The above table 10 and figure 7 shows that out of 19 employees, 1 employee is Very Satisfied, 8
are Satisfied, 5 are Somewhat Satisfied, 1 employee is Somewhat Dissatisfied and 5 are
Dissatisfied with the Recreational and refreshment activities(field trips, picnics, etc.) at Waves
Company. From table 11, it also seems that satisfaction level is below average (4.05 < 4.49).
Very Satisfied 4
Satisfied 9
Somewhat Satisfied 3
Somewhat Dissatisfied 1
Dissatisfied 2
Very Dissatisfied 0
The above table 12 and figure 8 shows that out of 19 employees, 9 employees are Satisfied, 4 are
Very Satisfied, 3 are Somewhat Satisfied, 2 are Dissatisfied and 1 employee is Somewhat
Dissatisfied. From table 13, it also seems that satisfaction level is above average (4.63 > 4.49).
10
Company's awareness of staffs' needs
Very Satisfied 1
Satisfied 6
Somewhat Satisfied 5
Somewhat Dissatisfied 5
Dissatisfied 1
Very Dissatisfied 1
The above table 14 and figure 9 shows that out of 19 employees, 1 employee is Very Satisfied, 6
are Satisfied, 5 are Somewhat Satisfied, 5 are Somewhat Dissatisfied, 1 employee is Dissatisfied
and also another 1 employee is very dissatisfied with companys awareness of staffs needs. From
table 15, it also seems that satisfaction level is below average (3.89 < 4.49).
11
2.2.7 Factors most liked working for The Waves Company
Benefits 6.5 %
Compensation 0.8 %
Flexibility/Hours 12 %
Leadership 8.9 %
Location 11.3 %
My Work 11.3 %
What do you like the most working for The Waves Company ?
My Work
Mission/Vision Of the Company
Location
Learning/Professional Development
Leadership
Job Security
Immediate Work Environment
General (Positive) Environment
Flexibility/Hours
Compensation
Benefits
Advancement Opportunities
Ability to Contribute
0 1 2 3 4 5 6 7 8 9 10 11 12 13
Percentage %
12
The above table 16 and figure 10 shows the factors which the employees of Waves Company like
the most. According to the survey among nineteen employees it was found that flexibility/hours
(12%), their work (11.3%) and location (11.3%) are the factors which the employees of the
organization like the most. Likewise, the factor that they least like is the Compensation (0.8%) in
the context of Waves Company. There are some other factors also like Job Security (9.7%),
General (Positive) Environment (10.5%), Benefits (6.5%), etc.
2.2.7 Factors that would increase the satisfaction level of the employees
Salary Increment
More work delegated to you
Encouragement to give innovative ideas
Profit Sharing
Event Invitations
Special Privileages
Extra-time off
Bonus System
Better Communications
Regular feedbacks for the managers
0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
Percentage %
14
3. Conclusion and Recommendation
3.1 Conclusion
In conclusion, the study showed the following points:
In general, employees working are satisfied at their current job. Employees seem to enjoy their
working environment and co-workers. They seem to have healthy communications among each
other and have good interactions but needs to work on communication with the upper management.
There are some fields where the company can improve to gain better feedbacks from the employees
like involving in more recreational and refreshment activities, providing better opportunities for the
staffs to develop professionally or help student employees advance in education.
For the smooth day to day operation at Waves Company, employees positive satisfaction is to be
credited.
3.2 Recommendation
After the overall study of the employees satisfaction in the company. I realized there are some
ways that can be adopted by the company to increase their employees satisfaction level and
efficiency. Some of the recommendations to the organization based on the study and report are
discussed below:
The company could use some additional incentive based motivation techniques to better
motivate the employees. As most of the employees stated salary increment, the company
should consider about it.
The company could provide the facility of bonus system for overtime.
Organization should give more importance to communication between employees & the
upper management which would gain more coordination.
The company could also involve in more recreational & refreshment activities so as to
reduce job monotony for the employees of the company.
15
Reference
https://www.ttuhsc.edu/oiea/documents/ESS_Fall2012_Institutional_Report.pdf
http://www.amplituderesearch.com/job-satisfaction-surveys/sample-template.shtml
http://www.wavesgroup.com/
https://en.wikipedia.org/wiki/Job_satisfaction
http://academic.csuohio.edu/kosteas_b/Job%20Satisfaction%20and%20Promotions.pdf
http://www.marketest.co.uk/market-research-questionnaire/107/HR_employee_satisfaction
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Appendix
Questionnaire
Please fill up the details below: (Tick mark in the appropriate box)
Personal Information
3 Sense of Personal
Safety/Security in the
work environment
4 Ability to report
complaints without fear
of retaliation
5 Cleanliness/
Maintenance of my
Work Environment
6 Sufficiency of
Workspace
17
No. Questions Very Dissatisfi Somewha Somewha Satisfie Very
Dissatisfi ed t t d Satisfie
ed Dissatisfi Satisfied d
ed
7 Clerical/administrative
assistance
8 Availability of office
equipment & supplies
9 Companys awareness
of staffs needs
10 Workload for my
position
11 Opportunities for
professional
development/
continuing education
12 Communication within
the company
13 Opportunities to provide
feedback
18
C. What do you like most about working for The Waves Company?
a) Ability to Contribute
b) Advancement Opportunities
c) Benefits
d) Compensation
e) Flexibility/Hours
f) General (Positive) Environment
g) Immediate Work Environment
h) Job Security
i) Leadership
j) Learning/Professional Development
k) Location
l) Mission/Vision of the company
m) My work
D. Which of the following would increase your work satisfaction level in the company ?
a) Regular feedback from the managers
b) Better Communications
c) Bonus System
d) Extra Time off
e) Special Privileges (petrol paid for, lunch paid for, public vehicle fare paid for, etc.)
f) Event invitations (picnics, office trips, etc.)
g) Profit sharing
h) Encouragement to give development/innovative ideas
i) More work delegated to you
j) Salary Increment
k) Other
19