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William Powell Brunswick West

I am eager to be a part of this business and will be available 7 days a week.

However, I am only looking for part time work, due to my return to University
on the 9th of October. Im studying to obtain a Diploma of Science at
Swinburne and I currently live in Flemington. I am a competent waiter with
over 3 years of experience in Italian cuisine. I have been taught to make coffee
by Merlo Coffees training staff but I have not needed to practice my skills,
and thus, further practice would be required. I have had several roles in the
customer service industry, including; inbound customer service operator,
Door-to-door salesman and financial consultant. Due to my diverse customer
service experience, I possess a strong work ethic and as a fast paced learner,
am able to adapt well to different work environments.

Employment History
Wait staff & Kitchen Hand Fratellini Ristorante Italiano

December 2010 - Future

Reference: Martina, 07 5474 8080

I am lucky enough to be accepted back to Fratellinis every time I go home to

the Sunshine Coast for my University break. My job roles include; order
taking, food and beverage service, food advice, preparing alcoholic beverages,
and the usual washing and cleaning. I have been working at Frats for just
over 3 years during my holidays.
Trainee Finance Consultant, Responsive Lending Car Loans

November 2016 - December 2016

Reference: Nick Hotchin, 0402 422 864

Job Role: My role at Responsive Lending was to source leads generated by the new
online advertising platform the company implemented, and transform those leads
into sales by calling the client and processing their application, once the application
process was complete and all required documents returned, I then finalised the deal
ready to sign off with Daniel. Skills and knowledge required for this role included:
Keen organisational skills, customer service skills, efficient use of Microsoft Office
Systems, financial vocabulary, knowledge of consulting and financing.

Personal Loan Debt Collections, Latitude Financial Services

August 2016 - October 2016

Reference: Hameda Durani, 0430529849

Job Role: At Latitude, I was required to handle inbound as well as outbound

calls to contact account holders about any arrears on their account. This
included skills such as: being able to connect with the customer, educating the
customer on policies and legislation, investigating financial situations, being
able to adapt to the customers wants and needs. Efficient typing speed with a
keen eye for details.
This is a statement that

has attained

Provide Responsible Service of Alcohol
This competency forms part of SIT20213 Certificate II in Hospitality

Document Number: OL559475

Issued On: 01/03/2015

Authorised by: Leigh Csont - Managing Director

Fratellini Ristorante Italiano
36 Duke Street, Sunshine Beach, QLD, 4567
Phone: 07 5474 8080 E-Mail:

Date: 21st June 2017

To whom it may concern,

I have known William Powell for about 4 years. He has worked with us during all his school and
university breaks, showing respect and a good sense of work ethic. William has the ultimate "can do"
attitude while taking on all tasks with a positive energy and a smile. His upbeat personality and
engaging personal style enable him to interact effectively with costumers and staff.
He has undertaken different duties in the restaurant, like kitchen preparation, cash holding and barista
duties, always showing a positive attitude when learning a new job.

There will be no unpleasant surprises and I am confident he will fit in and add to any workplace. I
volunteered to write this recommendation for William because I am very grateful for his contributions
to the restaurant and very confident that he has the intelligence, work ethic, and communications skills
to add value wherever he works.

Please feel free to contact me if you have any questions about William at

Your sincerely,

Martina Checchi
Front of house manager