lumn[Wsefratan,'/o[ 2, ${o.

1, fi4si 2012

HUBUNGAN KOMUNIKASI VERBAT DAN NON YERBAL

PERAWAT DENGAN TINGKAT KEPUASAN KLIEN
DI RUANG RAWAT INAP RSUD KAB. MADIUN

Sujatmiko
Staf Pengajar Departemen Keperawatan Medikal Bedah
Stikes Saffia Bhakti Nganjuk

ABSTRACT

Communication nurse's with patient is once general complaint patient in hospital.

Communication verbal and non verbal nurse's isn't always theru peutic in the time to interaction
with patient's. ,his research far to studying relationship verbal and non verbal communication
nurse's with patient satisJoaion level in unit coring madiun rcBency hospitol general'
The method yf research is using cross sectional vth;ch is anaiitically. The method is applied
when the ruearcher obserued the temporary variabel. The observed sample are 30 patients. The
data is collected by quesionu and used statistic analization Regresi ordinal with O, = 0,05.
Baseol on the raule of the test oJ regresi ordinal we can see the Relationship vetbal and
non verbal communication nurse's with patient slilsJaction level in unit caring madiun rcBenql
hospital general which the resule is p -0,000 I ct = 0,05 or l7o : reJused
Bosed on the reseorch we could see that the Relationship Communia;tion verbal and non
verbal nurse's have the strong intluence tc the scale oJ safistaaion level in unit caring madiun
rcgency hospital general or in the other word we could say ,J Communication verbal and non
verbal nurse's are done we.Il so the scale of satisfaction level willbe decreosed.

Key word : llerbal C.onmunication, non verbal Communication, Potient satiyfaction level"

PENDAHULUAN Penelitian Anderson (1986)

mendapatkan bahwa jumlah informasi
Kurangnya komunika-si antara
yang diberikan oleh dokter kepada
perawat dengan klien merupakan
salah sar,r-t alasan keluhan umum
klicn rata-rata 18 jenis infonnasi
untuk rliingat, tcrnyata hanya malnPu
pasien di rumah sakit. Klien sering
mcngingat 31%. Lebfi dari 60% yang
tirlak puar dcngirn kualiias dan iumlah
rlivvalvancat'ai setela]: hc.rttlniu
i:ric;rmasi ,vang ditt:rima riari y)eralvat.
iiu'; nuluh iima sampai clcnqan cmpat ricnga.n perawat salah rnengc:t'ti
tcnLang insrruksi yang riiherikan
pulrrh p{-rriiilr} pasi*r'r tirii:-k I,)t-las
kepada rntreka. Hal ini discbabkan
bcr-kotnunikasi dengan pe-rau'at.
oleh kegagalan irrofcsional kc:sch;rtarri
Aspe.k )ang paling mc,rnt>uat
dali:m rnerrrbr,i'ik.,rtt itrf'r.,rtni-isi i'arlE
kctirlakprr asan errlala lr jtrm lah d an j etri's
lengkap, pcngglrilrii-r1 islil'.rh-istilalt
informasi _i'eng tlitcrirna. Dalam
nr*rfis (sulit untu-k din'icngcrti) dan