Power Supply-Fan Replacement Action Plan for the DS4486 Shelf

For NetApp Authorized Service Engineers

Page 1 of 2

I. DS4486 Power Supply-Fan (PS) Replacement Visual Checks

Step Action Description
1 Verify the "Part Request Number" (PREQ) number on the RMA's packing slip is the same PREQ number listed in your
dispatch.
a) Open the box and confirm the part looks like Fig-3. If not you have a PS for another shelf model.
The Shelf-ID and the OPS panel Fault "!" LED (if a solid failure) is the best method to locate the shelf with the "defective"
NOTE Power Supply or Fan - See Fig 1. If the power supply is intermittent and currently working, there will not be a Fault LED.
You will need to have NGS provide the serial number of one of the IOM6's in the target shelf.
2 Fig 2 shows the Power Supply and IOM numbering and IOM serial number location if needed

DS4486 Model Number

Fig 1 DS4486 Shelf Front View
The Fault ( ! ) LED is
typically "ON" for a
Failed Power Supply error
4u

Shelf ID is the primary key

to locating correct shelf.
Each shelf ID is unique in a
HA config.

NOTE-1: The SHELF Serial Number is located 2 places:

1) Under Front, Right side mounting cover
2) On Rear, on the panel in the chassis

Fig 2 DS4486 Rear View

IOM6-A IOM6 Serial
Number Location
PS-1 PS-2

IOM6-B

PS-3 PS-4

To release a PS, squeeze

Tabs to release Cam Lever
Fig 3
DS4486 PSU
Fig 2a

Power
Switch

II. DS4486 Power Supply-Fan (PS) Replacement Procedure

Step Action Description
At a minimum, the dispatch has to state which power supply (PS) to replace, PS-1, 2, 3 or 4 (Fig 2), the shelf number and
STOP
optionally the SAS HA-Id, Ref Fig 1. If you don't have the Shelf-ID and PS-ID call NGS.
NOTE If this dispatch is to replace more than one power supply in the same shelf, call NGS to review replacement steps.
1 If this is a single Power Supply replacement continue with Section II on next page.
 Power Supply-Fan Replacement Action Plan for the DS4486 Shelf
For NetApp Authorized Service Engineers

Page 2 of 2

II. DS4486 Power Supply-Fan (PS) Replacement Procedure (cont.)

Step Action Description
2 A "Normal" Power Supply has just the GREEN LED "ON" as noted in Fig 4.
3 Fig-4 below details what each LED represents and a solid "GREEN" Status " " LED is normal. A loss of AC to the supply
would show Amber AC and DC Fault LEDs. If so, read steps 3a-3d.
a) The Power Supply power switch is "OFF"
b) The AC power cord is loose or defective
c) The PDU receptacle is bad
d) The PDU strip lost power
If the Amber Fault LEDs reflect a "AC and DC" Fault, look at the shelves above or below this one for a similar
NOTE
LED pattern. Engage NGS if more than one shelf has both AC and DC Fault LEDs.

Status LED
DC Fault
AC Fault
Fan Fault

Green Status LED is GOOD

Fig 4
as shown PSU
Any Amber LED is a FAULT

4 The Power Supply stated to be replaced should NOT have the GREEN " " LED ON. If so check the other supplies. If any
other one appears failed, contact NGS. If the LEDs on all supplies are exactly the same see next NOTE.
If power supply, (1, 2, 3 or 2) in the shelf number specified in the dispatch is not indicating a failure (any Amber
NOTE
Fault LEDs), follow step 5 to confirm this is the correct power supply to be replaced, otherwise skip to step 6.
5 Identify all shelves displaying the shelf number listed in your dispatch for a "Fault" LED. Then look at the back of that shelf
for a fault on the power supply number listed in your dispatch. If none "Faulted", follow next step.
a) If the customer is available and willing to assist, ask them to identify the correct shelf by issuing the following
commands. The SAS HA number should be in your dispatch, if not call NGS. This will turn "ON" all the disk fault LEDs
on all shelves cabled to the SAS HA, then find the shelf number. If not available, continue with step b).
1) > priv set advanced
2) *> led_on_all <HA> The SAS HA number was given in your dispatch. Call NGS if needed
3) When finished, "turn OFF" the Disk Fault LEDs by entering: *> led_off_all <HA>
b) Contact NGS to obtain one of the IOM6 serial numbers in the target shelf. The IOM6 serial number information is also
available by entering DOT command: ' environment status shelf <HA> ' (If the HA is omitted all storage shelves on
all adapters will be displayed)
In the output, locate the HA and shelf ID listed in your dispatch. The IOM6 serial numbers, 1 (IOM6-A), 2 (IOM6-B)
are listed under the "ES Electronics information by element" section. See example > here
NOTE Power Supplies are redundant parts. When the defective is removed, the other supply continues to power the shelf.
6 Connect your laptop to the console port and Capture the console log to a text file to verify which Power Supply
number was removed, even if customer is doing it. See Console Port Settings here.
7 On the replacement power supply, verify the power connector and housing are not damaged. If so, call NGS.
REPLACE the power supply within 2-minutes to prevent overheating. It does not need to be powered up, just
CAUTION
inserted and latched
8 Power OFF the defective PS, remove the AC cord. ** Wait 30 seconds for the power supply to de-energize **, then
squeeze the tab to release the cam lever and extract. See Fig 2a.
9 Without delay fully insert the replacement PS and close the cam handle until it latches.
10 Very firmly seat the AC power cord into the new PS and secure the cord retainer clip and turn the power switch "ON".
11 Verify the GREEN LED is "ON" without any Amber LEDs "ON" and it matches the other power supply's LED.
12 If the AC and DC Fault LEDs are still "ON", review steps 3a-d above and move this AC cord to a known working receptacle.
If the LEDs are still not correct, inspect the old power supply's electrical connector for problems. Engage NGS.
13 Verify from the console messages that the global system status is now "normal" or PS-"x" is OK.
14 Verify with customer that the system is OK and close the call per the Rules of Engagement.
15 Follow the return shipping instructions on the box to ship the part(s) back to NetApps RMA processing center. If
the shipping label is missing see process to obtain a shipping label here >> Missing Shipping Label?