Standard Operating Procedure

Title: Incentive Chart

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Issued/Updated: September 5 2017

Farmers Fishers Bakers

Overview

Weve created this Incentive chart for all FBB servers. This will allow us to run a fun enjoyable in-
house competetion that wraps its arms around Venga. Performance, server comp performance,
lost sales performance & the Perfect Shift

Steps

-Incentive Chart-
Why: The goal is to reward the servers for a job well done while also simultaneously minimizing server errors in a fun competitive
way.
How it works: The goal is to gain smiley or star stickers. At every increments of 5, there will be a different prize. Once a server has
reached the grand prize at 35 stars, the whole game restarts and everyone goes back to zero.
How to gain stickers:
There will be 2 different types of stickers a server can get.
A smiley sticker will be awarded for a perfect shift while a star sticker will be awarded for a 5 star venga shout out review.
Venga star stickers will be awarded every Monday once the reviews have been compiled and looked over. (manager will own)
Smiley stickers will be awarded at the end of every shift when a server's check out has been turned in. Opening manager will own for
lunch servers and the closing manager doing financials will own for dinner servers.
What a "Perfect Shift" entails:
The server was on time, meaning in uniform at preshift.
The server had a spec uniform.
The server had zero server errors throughout their shift.
What constitutes a Server Error:
All Server errors will be at the discretion of the MOD but include:
Did Not Like: due to incorrect or lack of tourguiding
Rang Wrong Item
Improper Pacing/Coursing of meal
Refires: due to miscommunication or incorrect modifications
Incorrect splitting of checks
Any comps due to a mis-step in service
Losing Stickers:
Any time a server does not have a perfect shift or has a review of less than 3 stars, they will lose a sticker.

** Servers cannot get the same prize twice. So if you reach a prize, you cannot lose stars and "re-win" the same prize.

Prizes: Will be posted on board each and every time it re-sets to zero.


I________________________________, have read the above terms and
(Print name)

_________________________________________________ ____________________
Employee Signature
Date

Approved By:
Division Head Director of Finance Director of HR GM / HM

Prepared by: Darragh Moore Page 1

 Approved By:
Division Head Director of Finance Director of HR GM / HM

Prepared by: Darragh Moore Page 2