Beruflich Dokumente
Kultur Dokumente
Fuentes:
- Libros ITIL v2: How to Implement, Service Support, Service Delivery
- COBIT 4.0
- Libro Metrics for IT Service Manager (itSMF-NL)
- Benchmarking del mercado
Release
EN03 Percentaje of releases on time
Management
EN04 Number of untested releases
EN05 Average of releases roll-out automatically
EN06 Average cost of release