Xavier Bastida Armada

E-mail: xbastidaa@gmail.com
Telephone number: +34638008452
Nationality: Spanish
LinkedIn: www.linkedin.com/in/xavierbastida

PERSONAL PROFILE

Professional of the hospitality sector with more than 6 years of experience as director of a Bed&breakfast.
Able to work independently or as a team and in multicultural environtments. Cautious, detail-oriented,
focused to look for an optimum result, with high degree of commitment and a noticeable ethical behaviour.

PROFESSIONAL EXPERIENCE

January 2016 Present Gap year (Malta, England, Netherlands, Turkey, Switzerland and Israel) to
improve my English skills while working in the hospitality and logistics sector.

Achievements: 1. fluent level of English conversation

2. achieving an international network

May 2009 February 2016 Hotel Rural Juli

Tripadvisor Casa Juli

Director and Owner

Plan, organize and coordinate the entire operation of the agrotourism

Develop and promote marketing strategies: OTA's, internet portals, local
press...
Supervise the maintenance, inventory and furniture and dealing with
suppliers
Coordinate the activities of reception, receive, welcome and register the
clients
Answer questions concerning services of the agrotourism, and deal with
possible complaints and customer feedback

Achievements: 1. an average score of 8.9 / 10 from booking.com guests

2. an average rating of 4.5 / 5 on tripadvisor
3. double the number of foreign clients in 2 years
August 2008 - April 2009 Catalunya Caixa
Sales Agent

To support to the Director of the office through the sale of all kinds of
products and services.
Customer acquisition and cross-selling
Management and financial and tax advice
Monitoring of banking operations
Analyst of risk operations

Achievement: reach the monthly goal of new accounts

August 2007 - July 2008 Banco Santander

Assistant manager

To support to the Director of the office through the sale of all kinds of
products and services.
Daily control of unpaid positions and late payments office
Customer acquisition and cross-selling
Management and financial and tax advice
Monitoring of banking operations and control of the accounting items
office
Analyst of risk operations

Achievement: accomplish the semi-annual target of debit positions recovery

January 2004 July 2007 Banco Santander

Sales Agent

Administrative and cash management

Customer service and financial advice
Commercial management

Achievement: accomplish the quality goal related to customer service

LANGUAGES
Catalan Native
Spanish Native
English B2

EDUCATION

September 2009 March Master in Environment, Corporate Social EUDE Business School
2010 Responsibility and Local Agenda 21
September 2005 June Degree in Business Sciencies Universitat Oberta de Catalunya
2009
September 2001 June Certificate of Higher Education in Software IES Caparrella de Lleida
2004 Development
FURTHER EDUCATION

March 2017 Cambridge English Upper Intermediate, B2 University of Cambridge

February 2016 April Intensive Course of English Education First Malta
2016
February 2014 May Effective communication and human relations Dale Carnegie Training, Lleida
2014

VOLUNTEERISM

May 2017 Hello I'm Local Haarlem, Netherlands

Receptionist
Contribute to the atmosphere of the hostel

April 2017 Abraham Hostels Fauzi Azar Inn Nazareth, Israel

Receptionist
Contribute to the atmosphere of the hostel

COMPUTER SKILLS

Word Advanced
Excel Advanced
Internet Professional