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Its now time to According to recent research by Unify course, integration of all these devices and
employees are overwhelmed by the vast technologies into the network is adding
amplify collective
array of communications options open to greater complexity and more expense.
effort and dramatically them (from phone and email, to fax, instant
Delivering customer service
improve performance messaging, and, of course social media).
At the same time, customers are
with a Unified Its a cause of frustration, and can have becoming more demanding. They want
Communications a major impact on team performance, to engage with businesses on their
solution from Unify. productivity and customer service. own terms, whether thats over a social
network, a live web chat or over the
Costs of communications
phone. How effectively firms can deliver
As communication options proliferate
these options, and how quickly they can
and teams become ever more virtual,
react to inquiries, is often the difference
travel expenses are on the rise and the cost
between retaining and losing customers.
of keeping employees connected to one
another, and to customers, is increasing.
Todays businesses must maintain
nified Communications (UC) offers
U
effective communications with an a solution to these challenges.
increasing number of mobile workers. A Unified Response
They must be able to offer their UC takes all the ways your people
homeworkers the same tools and features communicate - email, phone, fax, instant
they can access in the office, and they messaging, video conferencing, web
must now carry the costs of managing collaboration and more - and integrates
and securing new Bring Your Own Device them into a single place. Theres no need
(BYOD) initiatives. to switch between screens, programs,
Added to this, audio and video contact lists, email accounts and all the
conferencing costs are on the rise as other things that can slow down even the
remote staff and virtual teams seek to simplest communications.
collaborate more efficiently. And, of
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Improve your business performance with A Unique SMB Solution OpenScape Business
OpenScape Business - the all-in-one Unified
Delivering extended voice and UC is designed specifically
Communications Solution for SMBs.
functionality in one box than any to meet the different
OpenScape Business is designed other vendor communications
specifically to meet the different Flexible deployment models for any
communications requirements of todays kind of infrastructure, appliance
requirements of
dynamic small and medium-sized or pure SW based, available as todays dynamic small
companies. Whether they want to deploy on-premise, hosted or cloud based and medium-sized
traditional voice or fully featured UC, solution companies.
OpenScape Business delivers a cost-saving, Superior ownership experience with
easy to manage all-in-one solution. no rip and replace required when
It comes pre-configured with basic deploying UC functionality or scaling
UC out of the box, is simple to deploy, to support more users
fully scalable, and offers the easiest path Enterprise-quality, cost saving Voice
to rolling out full, IP-based UC across over IP (VoIP) on existing networks
the companys user base. The easiest and most affordable path
from voice to Unified Communications
The Value of OpenScape Business UC available on major mobile
Helping firms serve customers and platforms; supporting Android, iOS,
employees even better, by: speeding Windows and even more mobile
up communications to resolve customer operating systems
issues, enhancing team collaboration to Seamless, simple support through web-
improve decision making, and injecting based management tools
mobility so being out of the office doesnt
mean being out of touch. Software Upgrade Entitlement Rights
OpenScape Business provides investment
Boosting employee productivity and protection and stability with 3-years of
getting more done, by: enabling access Software Upgrade Entitlement Rights
to powerful communications applications, included, ensuring that you always
from one click conferencing to social have the ability to upgrade to the latest
collaboration tools, in the office, on the level of technology innovation for your
road or at home. communication solution.
Delivering independent mobility
and collaboration from anywhere,
by: facilitating effective and secure
communication between multiple sites
and remote workers regardless of device,
location or network.
Maximizing limited budgets and reducing
high operational costs, by: offering the
flexibility of an on-premise or virtualized
service thats deployed on top of existing
infrastructure, doesnt require additional
hardware and can easily scale from voice
to UC, via a smart deployment model. Its
UC features reduce travel expenses and
eliminate third party conferencing costs.
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OpenScape Business
Unified Communications built specifically for small and mid-sized businesses
The most complete all-in-one Architectural design that delivers a rock-
UC platform: presence, telephony, solid foundation of security, reliability,
conferencing, instant messaging, serviceability, and manageability that
voicemail, directory, fax, contact works out of the box.
center. The only UC system which has an
Easy-to-access UC that works seamlessly integrated monitoring solution to view
as part of MS Outlook with features that real time video on your OpenStage,
need just a few clicks to use! mobile phone or web based client.
Web-Collaboration
Attend meetings from
wherever you are including
video and work effectively
with other attendees*
Outlook Integration
Integrate UC functionality
into your Groupware via
myPortal for MS Outlook
4 * OpenScape Web Collaboration is an optional UC feature that can be added to OpenScape Business
Enhancing workforce mobility
OpenScape Business delivers the mobility todays dynamic SMBs need to ensure staff
stay productive wherever they are, on whatever device they choose to use.
OpenScape Business my portal to go delivers UC functionality to all major mobile
platforms from Android and iOS to Windows.
Directory Access
Search through Exchange or
LDAP directories to find and
contact colleagues with ease
Call Pop-ups
See calls on the PC as they
come in. Answer or forward
them, record the call, send
an email or chat message
to the caller or start a Web
Collaboration session - all
with a simple mouse-click
5
Delivering a single experience,
wherever you are
OpenScape Business delivers a consistent experience however users
choose to access its services on the desktop, through groupware or
on their smartphones and tablets.
6
Access all of your
communications:
Voice, conferencing,
voicemail, fax, instant
messaging, email and
contacts - directly
from within Microsoft
Outlook
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Mobility made easy
The new mobile App myPortal to go, is the OpenScape Business
Interface for smartphones and tablets.
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The contact center
client, myAgent,
delivers the full suite
of contact center
features in a single
desktop view.
Specialized services
Desktop contact center Switchboard
The OpenScape Business multimedia OpenScape Business myAttendant is a
contact center client, myAgent, delivers presence-aware switchboard application
the full suite of contact center features in that presents a single, consolidated view of
a single desktop view. all the companys users and their presence
status, making it easy to transfer calls to
This incorporates everything from call
employees as soon as they become available.
queue information and relevant customer
information pop-ups accompany incoming
calls, to access to customer data and call
histories. Advanced functionality includes:
Customer engagement options, such
as voice calls, E-Mail and Fax messages
Intelligent routing capabilities for all
media: skill based, preferred agent,
VIP support for callers
Collaboration and call transfer to
experts to accelerate call resolution
The ability to launch a 3rd party
application within the current call
Directory access to 3rd party databases
using the OpenDirectory Service via
LDAP, ODBC or SQL connector
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Easy to deploy,
simple to scale
OpenScape Business offers flexible and scalable deployment models
- from standalone to multi-site small and medium-sized businesses.
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The all-in-one path to Unified
Communications
Deploying UC across small and medium- Contact your partner to set
sized businesses business will accelerate
up a free 90 day evaluation of
team performance and productivity,
increase engagement with customers OpenScape Business
to increase loyalty, and dramatically
reduce communications costs.
Accessible from any device, in any location,
and at any time, OpenScape Business
delivers the all-in-one path to true Unified
Communications on existing networks.
It comes fully packaged, is easy to deploy
and support, and will grow with the
business. And theres no need to rip and
replace existing infrastructure because it
works on top, seamlessly and efficiently.
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EnterpriseBusinessSystems
strsiriuluinr2226
Bucharest
014354
+40212077301
marius.matei@ebsystems.ro
www.ebsystems.ro
About Unify
Unify is one of the worlds leading communications software and services firms, providing integrated communications
About Unify
solutions for approximately 75 percent of the Fortune Global 500. Our solutions unify multiple networks, devices
Unify is one of the worlds leading communications software and services firms, providing integrated communications
and applications into one easy-to-use platform that allows teams to engage in rich and meaningful conversations.
solutions for approximately 75 percent of the Fortune Global 500. Our solutions unify multiple networks, devices
The result is a transformation of how the enterprise communicates and collaborates that amplifies collective effort,
and applications into one easy-to-use platform that allows teams to engage in rich and meaningful conversations.
energizes the business, and enhances business performance. Unify has a strong heritage of product reliability,
The result is a transformation of how the enterprise communicates and collaborates that amplifies collective effort,
innovation, open standards and security.
energizes the business, and enhances business performance. Unify has a strong heritage of product reliability,
innovation, open standards and security.
unify.com
Copyright Unify Software and Solutions GmbH & Co. KG, 2016
Mies-van-der-Rohe-Strasse 6, 80807 Munich, Germany
All rights reserved.
Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify Software and
Solutions GmbH & Co. KG. All other company, brand, product and service names are trademarks
or registered trademarks of their respective holders.