Jennifer Duffield

291K Stanley Street

Brantford, ON N3S 7K3
Phone: 519-717-9354
Email: j.r.duffield@hotmail.com

August 13, 2010

Melissa Casimirri
PT Healthcare
Human Resources
Email: mcasimirri@pthealth.ca

Dear Ms. Casimirri,

I am a graduate from Medix School with a diploma in Medical Office Assisting. I am interested in obtaining a career
within your establishment. It would be a pleasure to meet with you so that I might demonstrate how my abilities fit your
needs precisely.

During my studies at Medix, I learned and have since put to use; administrative and office skills, records management,
OHIP billing and a multitude of computer software applications such as Publisher, Excel and Word. I feel that my skills
obtained through Medix will be an asset to your company when I apply them to experiences in this field.

What my resume does not reveal is my professional demeanor and appearance. In a business environment, these qualities
are of the utmost importance in dealing with clients as well as co-workers. In me, you’ll discover a reliable, responsible,
confident, detail-oriented, and extremely hard-working associate.

Academically, I am quick to learn new information, with hands on skills and knowledge of office administration
procedures and accounting procedures. I have the ability to deal with clients, and staff, as well as multi-task. My recent
experience of working in a mental health outreach program has given me the opportunity to demonstrate my ability to
have patience, and a positive and caring attitude towards people of all backgrounds. I work well without supervision as an
individual or as a key team player.

I appreciate your consideration and I look forward to hearing from you.

Sincerely,

Jennifer Duffield

Jennifer Duffield Page 1

 291-K Stanley Street
Brantford, ON N3S 7K3
Phone: 519-717-9354
Email: j.r.duffield@hotmail.com

Objective

To obtain a position that will enable me to use my strong organizational skills, educational background, and
ability to work well with people, as well as to enhance my professional skills in a dynamic and stable
workplace.

Skills
 During my schooling at Medix I have learned a multitude of skills such as how to take vital signs,
proper grammar techniques, proper communication styles, medical terminology and anatomy,
appointment scheduling, urinalysis, Microsoft Power Point, Access, transcription and much more.
 I have the ability to type at 45-50 wpm.
 I am a multi-tasking individual who loves to think on her feet.
 I have a great ability to get along with all types of people.
 I have been fully trained and certified in CPR/First Aid as of April 21, 2009.
 Receptionist/Administration duties obtained through my externship at Brant ACTT.

Education
Medix School (2009)
 I received my diploma, as well as an honour roll award, upon completion of my Medical Office
Assistant course in October 2009.

Thompson Education Direct (2005 – 2006)

 Diploma received for my studies in Animal Sciences through distance learning.

Experience

Receptionist (May – July 2010)

Dr. Marvin Skolnick’s Office

The tasks involved in my job included all aspects of patient scheduling, making and receiving calls, all of
the transcriptions, and general office duties such as filing, faxing and scanning. I was responsible for
greeting patients, OHIP billing, cash transactions and opening the office in the morning. I updated and
maintained all patient information confidentially and I really enjoyed the conversations with the diverse
culture of people within the patient roster.

Jennifer Duffield Page 2

Administration, Externship (2009)
Brant ACT Team
I received hands on experience during my externship at Brant ACTT. I was responsible for all filing,
faxing, and front desk reception. I updated and maintained client lists, pharmacy lists and kardexes. I
designed and created activity calendars for the clients, as well as keeping all client information updated
and confidential. I cancelled and rescheduled client appointments, worked on petty cash balance
sheets, and had the ability to use Microsoft Word, Publisher, and Excel for all tasks when needed. I had
the opportunity to meet and converse with clients of all backgrounds and ages on a daily basis.

Supply Assistant (2001 – 2008)

St. Joseph’s Healthcare Hamilton
A supply assistant’s job was to sterilize and reprocess operating room instrumentation and equipment. I
was also responsible for operating and maintaining sterilization machinery. We had to keep legally
updated log books, and records of all equipment sterilized. I worked in a team environment during the
weekdays and as an individual on the weekends. I responded to emergency codes throughout the hospital
and also had to maintain customer service to all patient floors. During my eight years as a supply assistant
at St. Joseph’s Healthcare Hamilton, I was chosen for specialty work in Laparoscopic instrumentation and
special clinic areas. I was a person people could come to for the answers they were seeking and I had the
knowledge and seniority to make them comfortable in knowing that my decisions were correct.

Debt Collector (2001)

FCA International Collection Agency

As a collector, I was responsible for contacting and arranging payment options for debtors.

Supervisor/Cashier (1999 – 2000)

Jennifer Duffield Page 3

Tim Horton’s

As a supervisor at Tim Horton’s, I was responsible for staff scheduling, customer care issues, staff job
tasks, and all monies handled during my shift. I was a very confident, understanding, and fair person in
that leadership role.

Cashier/Cook (1995 – 1998)

Kmart

Volunteer Experience

Abandoned Cats Rescue (2007 – 2009)

My work for the rescue group included foster care, vet appointments, medication administrations, shelter
rescues, adoption interviews, adopt-a-thons, and the all around love and care for the animals that I housed.
This experience was very rewarding for me, as I fell in love with each and every cat that I took in. The love
I felt in return from these kitties was amazing and completely gratifying.

Jennifer Duffield Page 4

 291-K Stanley Street
Brantford, ON N3S 7K3
Phone: 519-717-9354
Email: duffie33@hotmail.com

References

• Traci Struck

o Medix School

o Theory Instructor

o 519-752-4859

• Lisa Marie Conway-Macleod

o Dr. Skolnick’s Office

o Office Manager/Lead Receptionist

o 519-759-6191

• Doug Crane

o Registered Nurse/Former Manager of SPD

o St. Joseph’s Healthcare Hamilton

o (Work) 905-522-1155 ex 33855

o (Home) 905-945-4045

• Janet Farrell

o Anesthesiologist

o St. Joseph’s Healthcare Hamilton

o (Work) 905-522-1155 ex 33855

Jennifer Duffield Page 5

 o (Home) 905-575-7297

• Bette & Bruce Peacock

o Landlord

o 519-325-0684

Jennifer Duffield Page 6