Installation 6.5.0 fails - Vtiger-Discussions https://discussions.vtiger.com/index.php?p=/discussion/183037/installati...

Grow sales revenue, marketing ROI, and customer happiness with the Vtiger CRM Cloud Try it Free

Discussions Activity Sign In

Vtiger CRM 6.5.0 Go

Installation 6.5.0 fails

giu December 2016

Posts: 1

Hi,

I'm trying to install Vtiger 6.5 on a server, and I'm getting problems, not sure exactly what's failing.
I uploaded all files, I started the intsallation wizard, all is ok except on requirements where it expects a
max_timeout of 0 (??) and I have to 600 as wiki. Once I fill database and administrator account data, it starts
to install but after some seconds installation progress bar disappear, and is not doing nothing more.
If I go again to index.php, login is asked, but can't login.
317 tables were created in database but users table is empty

After several database drops and try again, I noticed a hotfix file on sourceforge, I uploaded, but with same
results.

Some idea?

From Firefox with private tab

Vtiger 6.5.0 with and without hotfix file
PHP 5.5.9
MySQL 5.5

18 Comments sorted by Votes Date Added

Vivek85 December 2016

Posts: 5,417

@giu ,
I think this is server condifugration / file permission issue .

You may look at these links -

https://wiki.vtiger.com/index.php/System_Requirements
https://wiki.vtiger.com/index.php/Installation_with_LAMP

Let me know if you want me to install crm in your server.

Please feel free to get back for any concern regarding your vtiger instance.
Regards,
Vivek Mahatma(8.5+ years of experience in this domain)
e: mahatma.vivek@gmail.com | skype: mahatma07vivek

soulkept December 2016

Posts: 2

I'm having the same problem, installing on windows. I already tried with xamp and wamp.
But the vtiger_users table is empty after installation. I think is something on my php.ini.

Can anyone help?

bajt January 5

1 de 4 8/9/2017 1:18 p. m.
Installation 6.5.0 fails - Vtiger-Discussions https://discussions.vtiger.com/index.php?p=/discussion/183037/installati...

Posts: 6

I have that same problem

PHP 5.6.29
Apache 2.4.18
Percona 5.6.34

How I can debug issue?

Vivek85 January 6
Posts: 5,417

@soulkept , @bajt

I need to check the root cause of the issue. Do it show any error on the browser when installation is
processed?

Let me know please i can resolve the issue .

Please feel free to get back for any concern regarding your vtiger instance.
Regards,
Vivek Mahatma(9.5+ years of experience in this domain)
e: mahatma.vivek@gmail.com | skype: mahatma07vivek

soulkept January 6
Posts: 2

I solved my case, it was a mix of 2 different problems.

1. A corruption on the unzipping of the vtiger sources, perhaps due to an old zip version.
2. The used PHP version. Please try the following WAMP 2.5 (PHP 5.5.12,Mysql 5.6.17,Apache 2.4.9)

Vivek85 January 6
Posts: 5,417

@soulkept ,

Good to know.Thx

Please feel free to get back for any concern regarding your vtiger instance.
Regards,
Vivek Mahatma(9.5+ years of experience in this domain)
e: mahatma.vivek@gmail.com | skype: mahatma07vivek

bajt January 7
Posts: 6

Hi,

Error: result is not an object

Do you think that is problem with PHP version ?

Vivek85 January 9
Posts: 5,417

@bajt ,
Looks like installation issue.
https://wiki.vtiger.com/index.php/DebugTechniques

Let me know if you want me to fix the issue .

Please feel free to get back for any concern regarding your vtiger instance.
Regards,
Vivek Mahatma(9.5+ years of experience in this domain)
e: mahatma.vivek@gmail.com | skype: mahatma07vivek

2 de 4 8/9/2017 1:18 p. m.
Installation 6.5.0 fails - Vtiger-Discussions https://discussions.vtiger.com/index.php?p=/discussion/183037/installati...

bajt January 10
Posts: 6

I found where is problem :

[:error] PHP Warning: Creating default object from empty value in vtigercrm/include/database
/PearDatabase.php on line 885, referer: http://_URL_/index.php

function setDebug($value) {
$this->database->debug = $value;
}
I comment out line $this .... and installation was completed.

bajt January 18
Posts: 6

Another installation and another error:

Wed Jan 18 15:41:19 2017,967 [4197] DEBUG VT - Prepared sql query being executed : INSERT INTO
vtiger_role VALUES('H1','Organisation','H1',0)
Wed Jan 18 15:41:19 2017,967 [4197] INFO VT - PearDatabase ->ADODB error Query Failed:INSERT INTO
vtiger_role VALUES('H1','Organisation','H1',0)::->[1146]Table '02965466_crmdb01.vtiger_role' doesn't exist

bajt January 18
Posts: 6

To solve that i create table vtiger_role before start installation:

CREATE TABLE IF NOT EXISTS `vtiger_role` (

`roleid` varchar(255) NOT NULL,
`rolename` varchar(200) DEFAULT NULL,
`parentrole` varchar(255) DEFAULT NULL,
`depth` int(19) DEFAULT NULL,
`allowassignedrecordsto` int(2) NOT NULL DEFAULT '1'
) ENGINE=InnoDB DEFAULT CHARSET=utf8;
ALTER TABLE `vtiger_role`
ADD PRIMARY KEY (`roleid`);

Vivek85 January 18
Posts: 5,417

@bajt,
Basiacally , its supposed to happen automatically. If not then server configuration needs to be reviewed along
with the increase ot execution time of server.

https://wiki.vtiger.com/index.php/System_Requirements

Please feel free to get back for any concern regarding your vtiger instance.
Regards,
Vivek Mahatma(9.5+ years of experience in this domain)
e: mahatma.vivek@gmail.com | skype: mahatma07vivek

maxedi January 19
Posts: 18

I try with WAMP 3 do not work

I try with WAMP 2.5 works fine
change it and start session will be ok

wampserver 2.5 have:

apache 2.4.9
mysql 5.6.17
php 5.5.12

bajt January 19
Posts: 6

All System Requirements are OK .

It's strange that only that one table wasn't created, because in Schema.xml that isn't last line.

3 de 4 8/9/2017 1:18 p. m.
Installation 6.5.0 fails - Vtiger-Discussions https://discussions.vtiger.com/index.php?p=/discussion/183037/installati...

Vivek85 January 20
Posts: 5,417

@maxedi,
Do you also want to try with xamp 3.2 version.
I have attached my updated php.ini file here fo further reference.

Please feel free to get back for any concern regarding your vtiger instance.
Regards,
Vivek Mahatma(9.5+ years of experience in this domain)
e: mahatma.vivek@gmail.com | skype: mahatma07vivek

maxedi January 20
Posts: 18

Sure I will try.

I download the 3.2 wamp and try no problem.
Which are the difference with the normal php.ini?

cthompson February 6
Posts: 6

How do you get the vTiger application to rerun the config process? Now that it completed and failed to load
the DB tables I want to try and fix the issue and run it again but don't know how to.

cthompson February 6
Posts: 6

Never mind, figured it out. Delete the content in the config.inc.php file

Add a Comment

4 de 4 8/9/2017 1:18 p. m.