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Configuration Manual for Arc Pro
Version 6.0.1
2014 Arc Solutions (International) Ltd. All rights reserved
No part of this documentation may be reproduced in any form or by any means or used to
make any derivative work (such as translation, transformation, or adaptation) without
permission from Arc Solutions (International) Limited.
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make changes to its content from time to time without obligation on the part of Arc
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Contents
1 Configuring CallManager 9.x and 10.x .................................................................................. 1
1.1 Call Manager Partitions and Calling Search Spaces ....................................................................... 1
1.2 Configuring Host PBX Gateway Ports ................................................................................................. 1
1.3 Configuring Pre CT Gateway and Personal Call Parking Devices ................................................. 3
1.4 Creating the Main Arc Application User ........................................................................................... 6
1.4.1 Adding a New Application User .................................................................................................... 6
1.4.2 Creating an Access Control Group and Assigning Your Application User .............................. 8
2 Installing and Configuring Cisco (TAPI) TSP Under CallManager 9.x and 10.x ................. 11
2.1 Installing the Cisco TSP ....................................................................................................................... 11
2.2 Configuring the Cisco TSP ................................................................................................................. 13
CUCM 9.x and 10.x Configuration Manual for Arc Pro iii
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Call Information Module
5. Enter the relevant information for the port including the Music On Hold source. This is
configured via the User Hold MOH Audio Source field
6. Click Save.
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Call Information Module
7. The Phone Configuration page enables you to select the Line to add a device Number
to the port. Under Association Information, click Line [1] - Add new DN.
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5. Click Save.
6. To configure the directory number, under Association Information, click Add New.
7. Enter the Directory Number, Partition and Calling Search Space as required.
If you do not use the Copy facility you must repeat step 6 to step 12 for each new
Route Point.
13. When you have entered all the CTI Route Points, click Update to complete the
configuration.
2. Using the icon, add a new user called Arc Server (or name of your choice).
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Call Information Module
3. Click Save.
4. Scroll the page, and then under Device Information, click Find more Phones.
5. Locate one of your Arc system devices and add it to your Application User. You do not
need to add all your Arc system devices to the Application User.
1.4.2 Creating an Access Control Group and Assigning Your Application User
The Application User account now needs to be associated with an Access Control Group.
1. Select User Management > User Settings > Access Control Group
2. Using the icon, add a new Access Control Group called Arc Server Group (or name
of your choice).
3. Click Save.
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Call Information Module
5. Select the Application User already configured for the Arc Server (in this example
ArcServer), and click Add Selected.
6. Add Roles to the Access Control Group. To do this return to the main Access Control
Groups Page and on the right hand side of the page click the icon next to the
created ArcServer Group Access Control Group.
7. At this window click Assign Role to Group.
8. Scroll down the list and select the following Cisco Computer Telephony Interface (CTI)
options:
Do not include Standard CTI Secure Connection in the selection as this encrypts the
data and stop the software from working correctly.
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Call Information Module
A user needs to be created for the Arc Server with the ability to use the following devices in
TAPI:
2. Click Find.
3. A list of available plug ins appears, scroll down to the Cisco TAPI xx-bit Client (where xx
is 64 or 32), and click the word Download to the left of the text.
4. The install can either be run directly, or copied to the desktop and run later.
(CiscoTSP.exe).
6. In the case of multiple instances being selected, the remainder of the installation
wizard requests details related to the first TSP instance.
7. Enter the Application User ID of the user that was created for the CallManager and
Password (including verifying the Password) required. Enter the IP Address of the CTI
Manager. Click Next.
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Call Information Module
9. Click Next.
The installation progress is displayed.
10. When Installation is complete, click Finish.
11. When prompted, restart your computer for the changes to take effect.
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Call Information Module
4. To configure the TSP, select it in the TSP list and click Configure.
5. Ensure that the TSP is the correct version. (The Arc Pro Installation and Configuration
Manual has a compatibility matrix with this information displayed).
6. Then click the User tab.
7. Enter the User Name and Password for the Call Manager User that was setup for the
machine.
Enter a port range that provides your Arc system with enough media channels to
handle the call volume expected of your system. Arc recommends you have 255
media channels by using the range shown above.
Click OK.
The port range specified must be excluded from any firewall configuration.
11. Reboot all computers that the TSP has been installed on.
TAPI must now be tested independently of Arc Pro. Close down all Arc Pro applications
before performing the tests.
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Call Information Module
Close down all Arc Pro applications before performing the tests.
1. Run Phone.exe.
2. Check that you can view all of the devices configured in your arc user.
3. Choose a host PBX port and select start session.
4. Make a call to a telephone. If the call can be made and completed, then the TAPI
configuration is correct. Otherwise, recheck the TAPI settings.
3. Check the boxes you require when music is to be played: either after voice messaging
and/or when an operator puts a call on hold. If you require music between messages
you must select the Enable Gateway Voice Messaging checkbox. Click OK to continue.
4. Click File > Start CT Server.
A successfully started version 7.x or 8.x Arc Connect CT Server has this status:
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Call Information Module
A successfully started version 9.x or 10.x Arc Connect CT Server has this status:
Config Database The Server has successfully Connected to the Configuration Database
Log Database The Server has successfully Connected to the Logging Database
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Call Information Module
To to add incoming ACL information in the Cisco Unified Presence database, do the
following:
1. Go to the Cisco Unified Presence menu, and select Proxy Server > Incoming ACL.
The page Find and List Allowed Incoming Hosts appears.
2. Click Add New and enter the Description and Address Pattern.
3. Click Save.
4. Check the list to confirm that the pattern and description have been added.