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Installation and Upgrade Guide for Cisco Unified Presence Release 8.0 and 8.5
About the Prerequisites to Installing Cisco Unified Presence on a VMware Server 2-1
VMware Software Requirements 2-1
VMware Hardware Requirements 2-2
Supported OVA Templates 2-2
VMware Feature Support 2-3
VMware License Requirements 2-3
Exceptions for VMware Installations 2-4
How to Install Cisco Unified Presence on a VMware Server 2-4
Installing Cisco Unified Presence on a New VMware Server 2-4
Migrating to Cisco UCS Blade Servers 2-5
How to Run Cisco Unified Presence on ESXi 4.1 2-5
How to Configure the VMware Identity Feature 2-6
Creating the Identity Template 2-6
Deploying the Identify Template on a Virtual Cisco Unified Presence 2-6
Deploying the Identity Template on a Cisco Unified Presence Cluster 2-7
Using an Answer File for an Unattended Installation of Cisco Unified Presence 3-7
Installation and Upgrade Guide for Cisco Unified Presence Release 8.0 and 8.5
1
CHAPTER 4 Completing Cisco Unified Presence Installation Setup on the Publisher and Subsequent
Servers 4-1
Completing the Installation of the Cisco Unified Presence Publisher Server 4-1
Installation and Upgrade Guide for Cisco Unified Presence Release 8.0 and 8.5
2
Related Topics
Appendix A, Installation Readiness Checklist
Installation and Upgrade Guide for Cisco Unified Presence Release 8.0 and 8.5
1-1
Required Passwords
During the Cisco Unified Presence installation, you will be required to specify the following user names
and passwords:
1-2
Supported Servers
Before you install Cisco Unified Presence:
You must check your hardware and ensure that your servers are supported. To determine which
servers support Cisco Unified Presence releases, see the Hardware and Software Compatibility
Information for Cisco Unified Presence at
http://www.cisco.com/en/US/products/ps6837/products_device_support_tables_list.html
If you are configuring the Cisco Unified Presence multi-node feature in your network, review the
multi-node hardware recommendations, and installation and upgrade information, in the Cisco
Unified Presence Deployment Guide at
http://www.cisco.com/en/US/products/ps6837/products_installation_and_configuration_guides_lis
t.html
Bridged Upgrade
Cisco Unified Presence supports bridged upgrades to customers who wish to migrate from discontinued
hardware to supported hardware.
Installation and Upgrade Guide for Cisco Unified Presence Release 8.0 and 8.5
1-3
Cisco Unified Presence supports bridged upgrades from any of these discontinued servers:
MCS-7825-H2-IPC1
MCS-7825-H2-IPC2
MCS-7835-H1-IPC1
MCS-7835-I1-IPC1
MCS-7845-H1-IPC1
MCS-7845-I1-IPC1
Note Cisco Unified Presence Release 8.x no longer supports bridged upgrades for the following discontinued
servers:
MCS-7825-H1-IPC1
MCS-7825-I1-IPC1
MCS-7825-I2-IPC1
MCS-7825-I2-IPC2
The bridged upgrade allows you to create a DRS backup on the discontinued hardware. You can then
restore the DRS backup on supported hardware after you complete a fresh Cisco Unified Presence
installation on the supported hardware.
When you attempt an upgrade on the discontinued hardware listed here, Cisco Unified Presence displays
a warning on the interface, and on the CLI, and informs you that Cisco Unified Presence only supports
the functionality to create a DRS backup on this server.
Related Topics
Disaster Recovery System Administration Guide
Software Restrictions
Cisco Unified Presence can only upload and process software that Cisco Systems approves. You cannot
install or use third-party Linux or Windows-based software applications with Cisco Unified Presence.
Perform valid software installations and upgrades in Cisco Unified Communications Operating System
Administration.
1-4
Related Topics
Appendix A Installation Readiness Checklist.
Bridged Upgrade, page 3
Deployment Guide for Cisco Unified Presence
Installation and Upgrade Guide for Cisco Unified Presence Release 8.0 and 8.5
1-5
Indicates compatible hardware servers and software with your current version of
Cisco Unified Presence.
Port Usage Information for Cisco Unified Presence
Contains port information for a Cisco Unified Presence release.
Changing the IP Address and Hostname for Cisco Unified Presence
Provides the steps to change the IP address or host name on a Cisco Unified Presence server.
Cisco Unified Operating System Maintenance Guide for Cisco Unified Presence
Provides information about software upgrades, and information about the utilities that are available
via the operating system and the command line interface.
Cisco Unified Presence Deployment Guide
Provides an overview of the configuration process for Cisco Unified Presence and Cisco Unified
Communications Manager, as well as information about integrating Cisco Unified Presence with
Microsoft Live Communications Server, Microsoft Active Directory, and Microsoft Office
Communicator. Also contains specific strategies for a multi-node deployment and Cisco
recommendations for high availability.
Serviceability Configuration and Maintenance Guide for Cisco Unified Presence
Provides descriptions of Cisco Unified Presence serviceability, as well as step-by-step instructions
for configuring alarms, traces, and other reporting.
Disaster Recovery System Administration Guide
Describes how to configure the backup settings, how to back up Cisco Unified Presence data, and
how to restore the data.
For Cisco Unified Communications Manager information, refer to the following URL:
http://cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html?q=
1-6
About the Prerequisites to Installing Cisco Unified Presence on a VMware Server, page 1
How to Install Cisco Unified Presence on a VMware Server, page 4
How to Run Cisco Unified Presence on ESXi 4.1, page 5
How to Configure the VMware Identity Feature, page 6
Installation and Upgrade Guide for Cisco Unified Presence Release 8.0 and 8.5
2-1
Note Make sure that you use ESXi, rather than ESX, to run Cisco Unified Presence on VMware. However, the
blade server can be part of a VMware ESX cluster.
You can upgrade from Cisco Unified Presence Release 7.0(5) or higher to Cisco Unified Presence
Release 8.x on VMware once you use one of the supported VMware specifications described in
Supported OVA Templates, page 2.
Related Topics
Release Notes for Cisco Unified Presence Release 8.x for release specific information.
2-2
SVmotion No
Snapshots No
Data Recovery Manager No
Fault Tolerance No
Consolidated Backup No
High Availability Yes
Site Recovery Manager Yes
Identity Yes
Boot from SAN Yes
Related Topics
Bridged Upgrade, page 3
Deployment Guide for Cisco Unified Presence
Installation and Upgrade Guide for Cisco Unified Presence Release 8.0 and 8.5
2-3
Procedure
Step 1 In vSphere Client, edit the VMware server to force entry into BIOS setup the next time the virtual
machine reboots.
Step 2 Make the Cisco Unified Presence installation media available to the VM DVD ROM drive.
Step 3 Power on the VMware server.
Step 4 In BIOS setup, promote CD ROM to boot before the hard drive.
Step 5 Complete booting the VMware server.
Step 6 The Cisco Unified Presence installation program starts. Go to the module Installing and Configuring
Cisco Unified Presence in this guide.
Related Topics
Installing and Configuring Cisco Unified Presence, page 1
2-4
Procedure
Step 1 Upgrade the MCS server to Cisco Unified Presence Release 8.x using the Cisco Unified Operating
System interface. See the Release Notes for specific upgrade information relating to this release.
Step 2 Perform a DRS backup on the MCS server. Cisco Unified Presence does not support USB tape drive
backup on a VMware server.
Step 3 Import the OVF template, and create the virtual machines on the UCS server.
Step 4 Power off the MCS server.
Step 5 Install Cisco Unified Presence Release 8.x on the virtual machine, and then perform a DRS restore to
restore the data backed up from the MCS server to the Cisco Unified Presence on VMware on the UCS
server.
Note Cisco Unified Presence does not support USB tape drive restore on a VMware server.
Step 6 Obtain the license MAC value, and then request the licenses for your new VMWare sever.
Step 7 Upload the new licenses to the VMware server.
Step 8 Manually remove the original invalid license files and restart the license manager
Related Topics
Supported OVA Templates, page 2
Release Notes for Cisco Unified Presence
Cisco Unified Operating System Maintenance Guide for Cisco Unified Presence
Changing the IP Address and Hostname for Cisco Unified Presence
Disaster Recovery System Administration Guide
Installation and Upgrade Guide for Cisco Unified Presence Release 8.0 and 8.5
2-5
Step 1 Use the correct OVA template to create a new VMware server for Cisco Unified Presence.
Step 2 Perform the standard install process to install Cisco Unified Presence.
Step 3 Apply basic and common configuration to the system.
Caution Do not configure any values that may be dependent on IP addresses, hostnames, or any other setting that
makes a system unique.
Step 4 Convert the Cisco Unified Presence virtual machine into an (identity) template. You can do this either
by cloning the server to a template, or by converting it to a template using VSphere.
What To Do Next
Deploying the Identify Template on a Virtual Cisco Unified Presence, page 6
Related Topics
Supported OVA Templates, page 2
2-6
Procedure
Step 1 Use the identity template you created in the previous procedure to create a new Cisco Unified Presence
instance on a VMware server.
Step 2 Power on the VMware server.
Step 3 Use the AFG tool to create a platformConfig.xml file.
Step 4 Insert the platformConfig.xml file into a virtual floppy instance (see Related Topics section for a link
to instructions).
Step 5 Mount the .flp file in the floppy drive of the new VMware server.
Step 6 Using console or ssh, sign in to the CLI of the VMware server.
Step 7 Run this command:
utils import config
Troubleshooting Topics
If the Cisco Unified Presence proxy domain name is changed in the platformConfig.xml file, you need
to manually change the proxy domain name on Cisco Unified Presence. Perform the proxy domain name
change after you import the AFG .flp file, and after you run the post-installation steps on the Cisco
Unified Presence administration GUI. See the Deployment Guide for Cisco Unified Presence at this
URL for instructions on how to change the proxy domain name:
http://www.cisco.com/en/US/products/ps6837/products_installation_and_configuration_guides_list.ht
ml
Related Topics
Creating the Identity Template, page 6
For instructions on creating a virtual floppy instance, go to this URL:
http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&exter
nalId=1739
Deploying the Identity Template on a Cisco Unified Presence Cluster, page 7
Procedure
Step 1 Create two identity templates, one for the publisher Cisco Unified Presence node, and one for the
subsequent (subscriber) Cisco Unified Presence node or nodes. Follow the procedure described in this
module for creating an identity template.
Note The subscriber template should be a "skip" install that is ready for configuration.
Installation and Upgrade Guide for Cisco Unified Presence Release 8.0 and 8.5
2-7
Step 2 Deploy a publisher and subscriber node using the publisher template and subscriber template
respectively.
Step 3 Deploy the identity template on the on the publisher Cisco Unified Presence on the VMware server.
Follow the procedure described in this module for deploying the identity template on a virtual
Cisco Unified Presence.
Step 4 Start the publisher node, and perform these steps:
a. Sign in to Cisco Unified Presence Administration interface.
b. Add each of the subscriber nodes to the Topology interface, and configure its hostname/IP address.
Step 5 On the subscriber node or nodes, mount a floppy image that contains the AFG platformConfig.xml file.
Step 6 Power on the subscriber node or nodes and complete the installation.
Related Topics
Creating the Identity Template, page 6
Deploying the Identify Template on a Virtual Cisco Unified Presence, page 6
2-8
The entire Cisco Unified Presence installation process, excluding pre- and post-installation tasks, takes
45 to 120 minutes per server, depending on your server type.
Cisco Unified Presence may or may not be preinstalled on your server. During the installation, you can
either perform a basic installation or upgrade to a newer service release. After the software installation
starts, you are asked to select one of the options in this table.
Note To get help information on any window that displays during the installation, press the Space bar and
select Help (when available).
Installation and Upgrade Guide for Cisco Unified Presence Release 8.0 and 8.5
3-1
Procedure
Step 1 Insert the installation DVD into the tray and restart the server, so it starts from the DVD.
Step 2 Select Yes to perform a media check after the server completes its boot sequence.
Step 3 Perform one of the following actions in the Media Check Result window, after the media check
completes:
If the media
check result is: Action: Result
Pass Select OK to continue the After you select OK, the system installer performs various hardware
installation. checks to ensure your system is correctly configured for Cisco Unified
Fail Perform the following actions: Presence:
First the installation process checks for the correct drivers, and
a. Download another copy
from Cisco.com or obtain you may see the following warning:
another disk directly from Drivers not found, do you want to install manually?
Cisco Systems.
Select Yes to continue the installation.
b. Select OK to continue the
The installation next checks whether you have a supported
installation.
hardware platform. If your server does not meet the exact
hardware requirements, the installation process fails with a
critical error. If you think this is not correct, capture the error
and report it Cisco Support.
After the hardware checks complete, the Product Deployment Selection
window displays.
3-2
Step 5 Perform one of the following actions in the Proceed with Install window:
a. Select Yes to continue with the installation.
b. Select No to cancel the installation.
Caution Do not select Yes unless you are certain you want to proceed with the installation. If you select Yes in
the Proceed with Install window, all existing data on your hard drive will be overwritten and destroyed.
The Proceed with Install window indicates the Cisco Unified Presence software version, if any, on your
hard drive and the version on the DVD.
Step 6 Perform one of the following actions in the Platform Installation window.
Step 7 Perform one of the following actions in the Apply Patch window.
Related Topics
Appendix A Installation Readiness Checklist.
Appendix A RAID and BIOS Settings.
Appendix B Upgrading Cisco Unified Presence.
What To Do Next
Configuring the Basic Installation, page 4, or
Uploading Preexisting Installation Data to Cisco Unified Presence, page 9
Installation and Upgrade Guide for Cisco Unified Presence Release 8.0 and 8.5
3-3
Procedure
Step 1 Complete the following steps using the up and down arrow keys in the Timezone Configuration window:
a. Select the appropriate time zone for the server.
b. Select OK.
Step 2 Perform one of the following actions in the Auto Negotiation Configuration window:
3-4
Step 4 Perform one of the following actions in the DHCP Configuration window:
Step 5 Perform the following actions if you need to configure static IP address values, in the Static Network
Configuration window:
a. Enter your static network configuration values.
b. Select OK.
Step 6 Perform the following actions if you need to configure DNS, in the DNS Client Configuration window:
a. Select Yes, and enter your DNS client information.
b. Select OK.
Step 7 Enter your Administrator Login and Password credentials.
Step 8 Perform the following actions in the Certificate Information window:
a. Enter your certificate signing request information. This includes Organization, Unit, Location, State
and Country.
b. Select OK to continue.
Step 9 Decide your next step depending on the server that you are installing, as follows:
Related Topics
Starting a Basic Installation, page 2
Appendix A Installation Readiness Checklist.
What To Do Next
Configuring System Time on the Cisco Unified Presence Publisher Server, page 6 or
Installation and Upgrade Guide for Cisco Unified Presence Release 8.0 and 8.5
3-5
Procedure
Step 1 Set correct system time in the Network Time Protocol Client Configuration window, as follows:
3-6
Troubleshooting Tips
The Security password must be identical to the Cisco Unified Communications Manager Publisher
password. You can change the security password the first time you sign in to Cisco Unified
PresenceAdministration.
You must configure an SMTP server to use certain operating system features. However, you can also
configure an SMTP server later using either the Cisco Unified Communications Operating System
interface or the CLI.
Related Topics
Appendix A Installation Readiness Checklist.
What To Do Next
Completing the Installation of the Cisco Unified Presence Publisher Server, page 1
Installation and Upgrade Guide for Cisco Unified Presence Release 8.0 and 8.5
3-7
Simultaneously generates and saves answer files for unattended installations on the publisher server
and all subsequent servers.
Provides syntactical validation of data entries.
Supports Internet Explorer version 6.0 or higher and Mozilla version 1.5 or higher.
Provides online help and documentation.
If a USB key is used to perform an unattended installation of Cisco Unified Presence, you may need to
reformat the USB key to the FAT32 file system using the Windows XP Disk Management Utility.You
will need to reformat USB keys with the larger storage capacity (for example, 1 Gigabyte) that the FAT
file system format provides.
Procedure
Step 1 Insert the USB key into a USB slot on the Windows XP computer.
Step 2 Perform the following actions:
a. Select Start > Control Panel > Administrative Tools.
b. Double-click Computer Management.
Step 3 Complete the following actions:
a. Expand the Storage tree.
b. Select Disk Management.
Step 4 Right-click the Removable Disk icon.
Step 5 Select Format.
Step 6 Select Yes if you are asked whether you are sure that you want to format this partition.
Step 7 Complete the following actions:
a. Select the File System.
b. Select FAT32 from the list box.
Step 8 Select OK.
Step 9 Select OK again when prompted to format the volume.
What To Do Next
Uploading Preexisting Installation Data to Cisco Unified Presence, page 9
3-8
Procedure
Step 1 Perform this action after the system restarts, and the Preexisting Installation Configuration window
displays:
If you have preexisting configuration information, generated by the Answer File Generator, that is
stored on a floppy disk or a USB key, insert the disk or the USB key now and select Continue. The
Installation wizard will read the configuration information during the installation process.
Step 2 Select Proceed in the Platform Installation Wizard.
Step 3 Perform one of the following actions in the Apply Additional Release window.
Related Topic
Appendix B Upgrading Cisco Unified Presence.
What To Do Next
Configuring the Basic Installation, page 4
Installation and Upgrade Guide for Cisco Unified Presence Release 8.0 and 8.5
3-9
3-10
There is only one "publisher" in a Cisco Unified Presence cluster, which is the first server that you
install. You are required, only once after a fresh installation of the publisher server, to configure the
Cisco Unified Communications Manager Publisher and AXL information on the Cisco Unified Presence
publisher server.
To allow you to do this, a post-installation deployment wizard starts the first time you sign into
Cisco Unified Presence Administration after a fresh installation of Cisco Unified Presence.
Note When the post-installation deployment wizard launches, it is confirmation that your initial installation
has succeeded.
Installation and Upgrade Guide for Cisco Unified Presence Release 8.0 and 8.5
4-1
Obtain the IP address of Cisco Unified Communications Manager publisher (if you are not using
DNS). Obtain the user ID for the application user on Cisco Unified Communications Manager who
has AXL permissions.
Procedure
4-2
Note If your network does not have DNS, you must enter an IP
address because the hostname will not automatically resolve to
an IP address. If the hostname can resolve to an IP address
using DNS, you can leave the IP address blank and the
application detects the IP address automatically.
Post Installation a. Enter the user ID for the appropriate application user, who is
Deployment Window assigned the Standard AXL API Access role on the associated
Page 2 of 5 Cisco Unified Communications Manager publisher server.
Installation and Upgrade Guide for Cisco Unified Presence Release 8.0 and 8.5
4-3
Troubleshooting Tips
If an error message displays, you can check that AXL is running on Cisco Unified Communications
Manager and that you have the correct User ID and password. Using a browser, enter
http://<<CUCM Hostname>>/axl. You will be prompted for the User ID and password. If the
details that you enter are correct, a web page displays confirmation that AXL is running and ready
to receive requests.
You cannot run the post-installation wizard a second time. If you need to change the Cisco Unified
Communications Manager publisher address or AXL information after this initial configuration,
select System > CUCM Publisher in Cisco Unified Presence Administration.
Subsequent servers on Cisco Unified Presence will obtain the Cisco Unified Communications
Manager Publisher information from the publisher server following the configuration checks on the
publisher server.
Cisco Unified Presence displays a warning if you perform an upgrade on discontinued hardware.
Cisco Unified Presence supports a bridged upgrade from the discontinued hardware. The bridged
upgrade permits you to perform a DRS backup on the discontinued hardware, and then restore the
DRS backup on supported hardware.
Related Topics
Cisco Unified Presence Administration Guide
Disaster Recovery System Administration Guide
Bridged Upgrade, page 3
What To Do Next
Post-Installation Checklist, page 6
4-4
If you are using the multi-node feature in Cisco Unified Presence, and plan to add subsequent
Cisco Unified Presence servers, we recommend that you:
Add the subsequent server in the Topology view of the publisher node before you install the
subsequent server.
Do not assign the subsequent server to a subcluster until after you install it.
Note To configure each subsequent server on the Cisco Unified Presence publisher server, select Cluster >
Topology in Cisco Unified Presence Administration. You can add multiple subsequent servers in one
step in the Topology window. For example, if you are installing a multi-node cluster containing six
servers including the publisher server, you can add five subsequent servers to the Cisco Unified Presence
system topology simultaneously.
Procedure
Troubleshooting Tips
The security password that you set for Cisco Unified Presence must be identical to the password
used on the Cisco Unified Communications Manager Publisher server.
If you assign a subsequent Cisco Unified Presence server to a subcluster prior to installing it, users
in remote clusters will not receive presence information. A presence outage will occur until the
server is installed.
You must configure an SMTP server to use certain operating system features. However, you can also
configure an SMTP server later using either the Cisco Unified Communications Operating System
interface or the CLI.
Installation and Upgrade Guide for Cisco Unified Presence Release 8.0 and 8.5
4-5
If you are deploying two or more servers in your Cisco Unified Presence installation, you will need
to use the multi-node feature in Cisco Unified Presence and ensure that your hardware is compatible
with this feature. This is necessary for both a fresh installation or upgrade of Cisco Unified
Presence. See the Cisco Unified Presence Deployment Guide for specific multi-node deployment
strategies and Cisco recommendations for high availability.
Related Topic
Configuring the Basic Installation, page 4
What To Do Next
Post-Installation Checklist, page 6
Post-Installation Checklist
Complete the tasks, as described in sequence in the table below, on each server that you install in a
Cisco Unified Presence cluster.
Caution However, ensure that you complete this post-installation checklist on the Cisco Unified Presence
publisher server before you install subsequent Cisco Unified Presence servers.
4-6
Installation and Upgrade Guide for Cisco Unified Presence Release 8.0 and 8.5
4-7
Troubleshooting Tips
You must wait until the Cisco Unified Presence Sync Agent is active before you can use the
Cisco Unified Presence server.
Related Topics
See the Deployment Guide for Cisco Unified Presence for information about Cisco Unified Presence
licensing modes.
For information on the RTMT tool, see the Serviceability Configuration and Maintenance Guide for
Cisco Unified Presence at this URL:
http://www.cisco.com/en/US/products/ps6837/prod_maintenance_guides_list.html
4-8
Installation and Upgrade Guide for Cisco Unified Presence Release 8.0 and 8.5
A-1
Installation and Upgrade Guide for Cisco Unified Presence Release 8.0 and 8.5
A-2
Installation and Upgrade Guide for Cisco Unified Presence Release 8.0 and 8.5
A-3
Installation and Upgrade Guide for Cisco Unified Presence Release 8.0 and 8.5
A-4
Related Topics
Field Definitions: Installation Readiness Checklist, page A-5
Changing the IP Address and Hostname for Cisco Unified Presence
Installation and Upgrade Guide for Cisco Unified Presence Release 8.0 and 8.5
A-5
Table 2 describes the fields listed in the Installation Readiness checklist in more detail
Table 2 Field Definitions
Installation and Upgrade Guide for Cisco Unified Presence Release 8.0 and 8.5
A-6
Installation and Upgrade Guide for Cisco Unified Presence Release 8.0 and 8.5
A-7
Related Topics
Installation Readiness Checklist, page A-1
Installation and Upgrade Guide for Cisco Unified Presence Release 8.0 and 8.5
A-8
Cisco MCS 7825 (HP and IBM) Cisco MCS 7835 (HP and IBM) Cisco MCS 7845 (HP and IBM)
RAID not applicable Logical drives: 1 Logical drives: 2
RAID not applicable RAID type: 1(1+0) RAID type: 1(1+0)
Note For the Cisco 7825H1
and the Cisco 7825I1,
SATA RAID is enabled,
and the RAID type is
1(1+0), with one logical
drive.
Procedure
Step 1 Enter https://<server name or IP address>, where the server name or IP address equals the server where
Cisco Unified Presence is installed.
Step 2 From Administrative Applications, select Cisco Unified Presence.
Step 3 If the system prompts you about certificates, you must enable HTTPS to secure communications
between the browser client and the web server. See the Release Notes for Cisco Unified Presence for
more information about how to load the required certificates for the HTTPS connection.
Step 4 Enter the application username and application user password that you specified during installation
when the system prompts you for a user name and password. The Cisco Unified Presence Administration
interface displays.
Installation and Upgrade Guide for Cisco Unified Presence Release 8.0 and 8.5
A-9
Step 5 To access other Cisco Unified Presence interfaces, select an interface from the Navigation drop-down
list and select Go.
Procedure
Procedure
Installation and Upgrade Guide for Cisco Unified Presence Release 8.0 and 8.5
A-10
Caution Prior to initiating an upgrade from Cisco Unified Presence Release 8.5(x) and on, you should disable
High-Availability on the Cisco Unified Presence subcluster. If High-Availability is not disabled, the
subclusters will failover and a manual failback is required following the upgrade of both nodes in the
subcluster. After you have completed the upgrade, High-Availability should be re-enabled. For more
information, see the Deployment Guide for Cisco Unified Presence.
Note If you are upgrading from Cisco Unified Presence Release 7.x and if you have federated domains that
are configured using an IP address, you must reconfigure the federated domains to use the domain name
before you begin the upgrade. Alternatively, delete the federated domains before you begin the upgrade.
If you chose Apply Additional Release during a fresh installation of Cisco Unified Presence, the
installation wizard first installs the software version on the DVD and then restarts the system. You are
then prompted to enter certain network configuration parameter values and the location of the upgrade
file. Determine whether you want to upgrade from:
LOCALRetrieves the upgrade file from a local CD or DVD.
SFTPRetrieves the upgrade file from a remote server by using the Secure File Transfer
Protocol (SFTP).
FTPRetrieves the upgrade file from a remote server by using File Transfer Protocol (FTP).
Installation and Upgrade Guide for Cisco Unified Presence Release 8.0 and 8.5
B-1
Procedure
Step 1 Enter the patch directory and patch name, if required, and select OK. The window displays the patch file
that is available on the CD or DVD.
Step 2 Select Continue to update the system with this patch. After the system restarts, the Preexisting
Configuration Information window displays.
Troubleshooting Tips
You only need to enter the patch directory when the patch is not stored in the root directory of the CD
or DVD.
What To Do Next
Configuring the Basic Installation, page 3-4
Installation and Upgrade Guide for Cisco Unified Presence Release 8.0 and 8.5
B-2
Procedure
Step 1 Perform one of the following actions in the Auto Negotiation Configuration window:
Step 2 Perform one of the following actions in the DHCP Configuration window:
What To Do Next
Retrieving the Remote Patch, page B-4
Installation and Upgrade Guide for Cisco Unified Presence Release 8.0 and 8.5
B-3
Step 1 Enter the location and sign in information for the remote file server.
Step 2 Select the upgrade patch that you want to install, after the system connects to the remote server and
retrieves a list of available upgrade patches. The system downloads, unpacks, and installs the patch and
then restarts the system.
Related Topics
Configuring the Basic Installation, page 3-4
Installation and Upgrade Guide for Cisco Unified Presence Release 8.0 and 8.5
B-4
Note Cisco Unified Presence does not automatically start the roster migration immediately after you
reestablish the intercluster router to router connections. Therefore, if you do not follow the sequence
described here, and manually turn on the Cisco UP Presence Engine after you restart the Cisco UP XCP
Router, it may take up to one day for Cisco Unified Presence to reestablish the presence subscriptions to
remote contacts in both the local and remote clusters. If this presence subscription interval time (one
day) elapses before Cisco Unified Presence has successfully reestablished presence subscriptions, you
can restart the Cisco UP Presence Engine to reset the interval.
Related Topics
Performing an Intercluster Upgrade, page B-6
Installation and Upgrade Guide for Cisco Unified Presence Release 8.0 and 8.5
B-5
You can configure the pre-allocated SIP stack memory value on Cisco Unified Presence. Select
Cisco Unified Presence Administration > System > Service Parameters > Cisco UP XCP SIP
Federation Connection Manager, and configure the Pre-allocated SIP stack memory (bytes) value
Note In your intercluster deployment, if Cisco Unified Presence cluster A is running Release 8.0(x), and
cluster B is running Release 8.5(x), when you upgrade cluster A to Release 8.5(x), you do not need to
restart the Cisco UP XCP Router on cluster B.
Procedure
Installation and Upgrade Guide for Cisco Unified Presence Release 8.0 and 8.5
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Note If, following this upgrade, all peer clusters in your intercluster deployment are running Cisco Unified
Presence Release 8.x, and no clusters are running interdomain federation over SIP, you can turn off the
Cisco UP XCP SIP Federation Connection Manager service on all clusters.
Step 9 Turn on the Cisco UP Presence Engine on all nodes in the local cluster,
Step 10 Turn on the Cisco UP Presence Engine on all nodes in any remote cluster that you have already upgraded
to Cisco Unified Presence Release 8.x prior to this upgrade.
Note If you perform an intercluster upgrade from Cisco Unified Presence Release 8.0(x) to Cisco
Unified Presence Release 8.0(x), you must restart the Cisco UP XCP Router on all nodes in both
the local and remote clusters.
Step 11 Verify that the roster migration is complete, see Verifying that the Roster Migration is Complete on
Cisco Unified Presence, page B-7.
Step 12 Request that all Cisco Unified Personal Communicator users in the local and remote cluster sign out, and
sign back in to the application.
Troubleshooting Tips
The Presence Viewer only displays local watchers. Therefore, if you configure an intercluster peer
connection between a Cisco Unified Presence Release 8.0(x) cluster and a Cisco Unified Presence
Release 7.0(x) cluster. when you view the profile of a user on the Presence viewer on Cisco Unified
Presence Release 7.0(x), any Cisco Unified Presence Release 8.0(x) watchers are not displayed.
Similarly, if you view the profile of a user on the Presence Viewer on Cisco Unified Presence Release
8.0(x), any Cisco Unified Presence Release 7.0(x) watchers are not displayed.
Related Topics
For information on performing a software upgrade from Cisco Unified OS Administration, see the
Cisco Unified Operating System Maintenance Guide for Cisco Unified Presence at this URL:
http://www.cisco.com/en/US/products/ps6837/prod_maintenance_guides_list.html
Note Only perform this procedure after you complete the upgrade procedure, switch Cisco Unified Presence
software versions, and complete the required configuration on Cisco Unified Presence (licensing, feature
configuration and start the required services).
Procedure
Step 1 Run this CLI command to check the roster upgrade queue on all nodes in the Cisco Unified Presence 8.x
local cluster and all nodes in the Cisco Unified Presence 8.x remote clusters
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If the rosterupgradequeue table for all of the local or remote clusters is empty, the roster migration is
complete. If the rosterupgradequeue table for any of the local or remote clusters is not empty, the roster
migration is not complete yet (proceed to step 2).
Step 2 If the rosterupgradequeue is not empty and the entry on rosterupgradequeue has not decreased over time,
then perform the following steps on Cisco Unified Presence:
On the publisher node in both the local and remote Cisco Unified Presence 8.x clusters, check that
the maximum contact size limitation is set to zero.
On the publisher node in both the local and remote Cisco Unified Presence 8.x clusters, check for
any system notifications.
On the publisher node in both the local and remote Cisco Unified Presence 8.0(x) clusters, check
that the correct license file is present.
On the publisher node, check that the required services are running, and if they are not, perform
these steps:
Restart the Cisco UP Intercluster Sync Agent on all nodes in the Cisco Unified Presence 8.0(x)
local cluster and all nodes in the Cisco Unified Presence 8.0(x) remote clusters.
On the local publisher node, restart the Cisco UP Config Agent service.
Restart the Cisco UP XCP Router service on all local Cisco Unified Presence nodes and on all
remote Cisco Unified Presence nodes.
Restart the Cisco UP Presence Engine service on all local Cisco Unified Presence nodes and on all
remote Cisco Unified Presence nodes.
Restart the Cisco UP XCP SIP Federation Connection Manager service on all remote 7.0(x)
Cisco Unified Presence clusters.
Step 3 It may be necessary to repeat steps 1-2 until the rosterupgradequeue tables are empty on all nodes in the
local Cisco Unified Presence cluster and remote Cisco Unified Presence clusters. However, note that
roster migration is a CPU intensive process, and a process that takes a significant time to complete. The
completion time is dependent on the size of the remote contact and rosters table in your deployment.
Troubleshooting Tips
If you switch the software version from Cisco Unified Presence Release 8.0(x) back to Cisco Unified
Presence Release 7.0(x) on local cluster, make sure that the rosterupgradequeue table is empty on all
nodes in the remote 8.0(x) clusters before you perform an upgrade in local cluster again.
Related Topics
Performing an Intercluster Upgrade, page B-6
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