Quality – A value add to

the Business

1
What do we understand by Quality

It is easier to do a
job right than to
explain why you
didn't.
- Martin Van Buren
 Quality

“Totality of characteristics "Degree to which a set of

of an entity that bear upon inherent characteristics

fulfills requirements. (ISO
its ability to satisfy stated
9000)“
or implied needs.”

Quality is delivering defect free product with

competitive price. This needs focus on breakthrough
strategy (Lean Six sigma as a methodology) for improvement
in Quality of the product, productivity & profit margins.

Traditionally, Quality was Fitness for intended use

defined as “ conformance (User-based)
to specifications” 3
 Value

Value is defined from the point of view of end

customer or the business process.

The value of an object or service is often seen as

nothing but the price it would bring in an open and
competitive market.

There are many subjective issues that relate to value

(e.g. utility value, aesthetic value, prestige value and
cross-impact value).

There qualities sometimes have as importance as

economic value.
 Business

A business (also called a firm, or enterprise) can

be considered as an organization designed to
provide goods and / or services to consumers

Businesses are predominant in any economy with a

ownership and formed to earn profit that will
increase the wealth of its owners and grow the
business itself.

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 Value add to Business

What is a Value add to Business?

Any function / activity that improves the health

& well being of the firm is a value add to
business.
How to increase Quality - Traditional

Increased
Increased Higher
Higher
Reliability
Reliability Prices
Prices

Increased
Increased Higher
Higher
Quality
Quality Profits
Profits

Increased
Increased Lower
Lower
Productivity
Productivity Costs
Costs
Quality – A value add to Business - Five Q’s

Will it increase revenue?

Will it decrease
Will it increase
expenses?
shareholder /
taxpayer value? Areas

Will it bring in Will it bring in new

more money from customers?
existing
customers?
(Business) Process Improvement

Select Analysis Improve Goal

“Challenge Increase in the Eliminate Rework by Organizations goal
everything” proportion of removing the causes of should be to
RVA (Real Value errors. ensure that every
Principles: Added) activity
activities, contributes real
Every activity has Decrease in the Minimize moving value added as far
several steps. proportion of documents and as possible.
Each step of a BVA (Business information by combining
process involves a Value Added), operations, moving Ideally, this
cost to the people closer together or should be greater
enterprise (Labor, automation. than the actual
Overhead, Minimize NVA Minimize waiting time by costs incurred.
Materials, Storage (No Value combining operations,
or Transportation). Added) activities balancing the workloads
or automation.
There is no sacred
Reduce expediting and
cow.
trouble shooting by
identifying and
Every activity can
eliminating the root
always be done in
causes.
a better way.
Plan – Do – Check – Act (Deming)

P D
plan do
A C
act check
Quality : A 3 X 2 Matrix
S. No. Greater Cost Efficiency
1 Cost:
•Cost reduction,
•Robust design of products;
•Embed quality in design (FMEA,
Mistake proofing, Six Sigma)
2 Productivity:
•Enhance productivity levels,
•Mature & robust processes –
continuous improvement (Lean, VSM).
•Reduce system inefficiencies.
•Process benchmarking.
3 Utilization:
•Improve utilization of resources -
men, material and money.
•Improve employee performance &
engagement.
Increase value
Knowledge management:
•Domain knowledge,
•Technology expertise;
•Share knowledge
Innovation:
•Structured innovation & Deployment.
•Six Sigma initiatives
Value add:
•Go up the value chain.
•Create business impact to the customer.
•Increase customer engagement.
•Creation of intellectual property to the
customer.
•Mitigate risks of Customers by addressing
the requirement of their Customers.
•Partner with customer’s for their success
 Quality Tools – Our Experience

Apply quality tools on day to day activities, help the organizations to reduce waste,
increase productivity and quality. Few of the tools ….

Problem Quality Clinic process to continuously analyze processes for quality

Solving tools charts (QCPC) improvement opportunities.
Relentless Root cause to prevent recurrence of the problems. Define,
analysis (RRCA) Investigate, Verify, and Ensure (DIVE)
methodology.
Mistake proofing to create methods or devices that prevent errors
Customer Feedback to understand customer perspective and
Analysis (CFB) performance expectations.
Process 6S to promote a visual and efficient workplace as
Improvement well as a ‘refreshing’ environment.
/ Waste Process Management through strategies and lessons learnt
elimination
tools Standard Work to ensure maximum quality, productivity and
repeatability over time.
Total Productive to achieve maximum equipment effectiveness.
Maintenance
Value Stream Mapping to improve turnaround time and waste
elimination
Decision Passport System to strengthen necessary reviews / approvals for
making tools effective and efficient decision making
Our Success Story - .PPT

People

Leadership drive and Total Employee Engagement

for continual improvement

Employee Friendly Policies & Career

Development plans

Recognition & Rewards – Associate/Team of the

Month

Team Building – Annual Outing, Townhall Sessions

Cultural Events – Infotsav Annual Day, Woman’s

Day, Kids Carnival, Christmas Day Celebrations Process Focus

Cynosure Contest initiated since 2008 ISO 9000
363
2001
Defines Approach

Voluntary participation by associates in Corporate and Responsibility AS9100
Quality Policy
Social Responsibility initiatives Manual
Procedures Defines Who What When

Focus teams to implement actions to improve ASAT Frameworks CMMI Lev el 5

index 1 Guidelines, Templates ,

Check lists Answers How
(Functional/ departmental)

Other Doc umentation, review records

Coding standards, Customer Spec ific References
Standards, Third Party tools,
Information etc
172

People 132 129

82 Tools Technology Training

4

Manuals Templates Checklists Guidelines Procedures Records 1

1
Integrated QMS encompasses ISO 9001, ISO 27001, AS 9100, CMMi, ACE

Process

Tools
Technology
Training
"Just make up your mind at the
very outset that your work is
going to stand for quality...
that you are going to stamp a
superior quality upon
everything that goes out of your
hands, that whatever you do
shall bear the hall-mark of
excellence."
– Orison Swett Marden

Your Questions please 14

 Effective institutionalization of Quality tools
Encouragement of Associates
Top management focus on process improvement

Thank You

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