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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Show Screen
The action of signing on to Travelport Smartpoint also signs you into Galileo Desktop.
Travelport Smartpoint provides the following:
The Terminal Window on the right in which to enter formats and obtain general responses
The PNR Viewer Windowon the left that automatically refreshes the PNR/Booking File
visible on the Galileo Desktop Custom Toolbar. This icon is automatically installed on the toolbar
when Travelport Smartpoint is successfully installed.
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Signing In
If you are not signed into Galileo Desktop when you launch Travelport Smartpoint, the following sign-on
dialogue box is displayed:
Show Screen
Show Screen
Note: If you do not use your Galileo workstation for a period of 120 minutes, Galileo automatically signs
you out and you lose any unfinished transactions.
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Signing Out
To sign out of Travelport Smartpoint, enter: SOF
The response is: SIGN-OFF COMPLETE.
Note: This entry also signs you out of Galileo Desktop.
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Creating a Password
Passwords must be:
The Galileo system prompts you when you need to assign yourself a new password. You cannot use the
same password for five consecutive changes and you cannot use the following as your password:
Agent sign-on
Agent name
Days of week
Names of months
When you sign on for the first time, you use a temporary password. You are then prompted to change it
to a permanent one and to set a keyword.
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
After upgrading your existing version of Travelport Smartpoint, a pop-up box will display with inform-
ation describing the new features and functionality available with the latest release. You have the option
to hide this box from displaying by selecting the Don't show me the message again check box.
You can access this information at any time by selecting Help > What's New in Smartpoint!
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
User Settings
This section includes:
Application menu
Application settings
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Application Menu
The Application Menu provides access to terminal and window configuration options.
Show Screen
From this drop-down menu, you can customize the appearance of the Terminal Window.
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Application Settings
Travelport Smartpoint supports multiple terminal windows that can be configured independently.For
example, a terminal window can have its own font settings.
The Application Settings drop-down menu enables you to customize display options including language,
theme, and color scheme. In addition, you can create additional windows and change font type and font
size, and select a GDS connection.
There is an auto receive field which will automatically enter on end transaction.
Show Screen
Note: You must select Save for any changes to take effect.
This section describes:
General Settings
Windows Management
Selecting Your Connection
General Settings
Click the drop-down menus to select your required settings for language, theme, and color scheme.
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Click Save at the bottom of the screen for changes to take effect.
Other Options
The following features are also available.
Explanation:
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Windows Management
You can easily create additional windows if required. Click Add and specify a unique name if required in
the Name of selected window box.
Show Screen
Click Save at the bottom of the screen for changes to take effect.
Removing a Window
To remove a window, simply highlight it and click Remove.
Show Screen
Click Save at the bottom of the screen for changes to take effect.
Example display of three windows:
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Show Screen
Click on WINDOW on the Toolbar and select the window in which you wish to work.
Show Screen
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Show Screen
Click on the drop-down to make the appropriate selection and click Save to save your selection.
Other Features
The Application menu also allows you to:
Menu display:
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Note: Select Reset All Settings to Factory Defaults if Travelport Smartpoint does not open up correctly.
It is possible that the configuration files may have become corrupted in some way.
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
The new name will appear at the top of each terminal window within Travelport Smartpoint.
Show Screen
Adding a Window
You can easily create additional windows if required.
Click Add and specify a unique name if required in the Name of selected window box.
Click Save.
Removing a Window
To remove a window, simply highlight it and click Remove.
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Click Save at the bottom of the screen for changes to take effect.
Click on WINDOW on the Toolbar and select the window in which you wish to work.
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
To remove a tab
Click on the X symbol to close a work area tab.
or
Select the desired tab to be deleted
Click Terminal > Remove Current Terminal Tab (or press Alt+R)
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Native windows are identified with an orange band at the top of the window tab as shown in the
example.
Note: The PNRViewer will not refresh automatically while using the native mode in the current terminal.
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
The new theme, font, font size, font weight or color scheme will appear after restarting Travelport
Smartpoint.
Show Screen
Note:You can select the Font icon at the bottom of the PNR Viewer Window to amend the font size in the
PNR Viewer Window.
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Click Tools > Quick Commands > Configuration to access the Management menu.
Modify one of the existing QuickCommands or use the Add button to create a new one.
After selecting Type from the drop-down list, the fields will change to allow you to provide the
required information.
Existing quick commands can be viewed and launched by clicking on the # symbol at the right hand
side of the screen (or ALT+F12).
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Click on the O symbol at the bottom right hand side of the screen.
Enter the PCC, queue number, and/or queue category.
Select which queues you would like visible (up to five can be selected).
Select the polling frequency.
Click Save
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Click the plug-in button in the upper right hand corner of the screen and verify it is set to OFF.
Note: The button is located between your office ID and the connection name
Switch plug-ins back to ON to use the full range of features Travelport Smartpoint provides.
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Menu Items
The topics in this section include:
Terminal Menu
History Menu
Windows
PNR
Search
Sell
Tools
QuickCommands
Configuring Quick Commands
Programmable Keys Editor
Help
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Terminal Menu
This menu option allows you to manipulate the Terminal Window Tab functionality as detailed in the
menu items below:
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
History Menu
This menu option allows you to review the terminal responses that have been displayed. Response history
can be retrieved for the previous five responses.
Use Alt + Up arrow to go back to previous interactive response from the response history.
Use Alt + Down arrow to go the next interactive response from the response history.
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Windows
This drop-down menu allows you to switch between windows if you have created additional windows.
Example menu display:
Show Screen
If you select Show all windows, Window 1 plus any additional windows you have created display.
Example response:
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
PNR
This drop-down menu allows you to open dialog boxes that help to create or edit a PNR/Booking File..
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Search
This drop-down menu allows you to open a pop-up box to search for Air, Hotel, Cars, Flight Shopping, and
a combined Flight Shopping and Hotel search.
Note: The options in this menu are explained in greater detail in Availability Searches Using the Menu.
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Sell
This drop-down menu allows you to open a pop-up box to direct sell air, hotel, and car reservations.
Note: You have the option of direct selling hotel and car segments or creating passive segments.These
options are explained in greater detail in Direct Sell Screens.
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Tools
This drop-down menu provides access to a variety of functions, including QuickCommands, Replay
Entries, Automatic Update Options, Smartpanel (GUI used for Fare Shopping), Programmable Keys Editor,
Recent PNRs, Calendar, Scriptwriter Plus Run (Apollo), and Calculator.
Apollo Tools Menu
Note:Select Automatic Update Options, then click the Check now button to verify you are running the
latest version of Travelport Smartpoint.
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
QuickCommands
QuickCommands is an easy way to access Relay, which is a series of Windows-based tools that quickly
accomplish complex and time-consuming tasks.
It provides you with several productivity tools with an easy-to-use interface. When you want to perform
daily tasks, use one or more of the Relay tools.
Show Screen
You can also launch QuickCommands by using the icon on the right side of the Terminal Window.
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Show Screen
Click on a topic or type #QUEUES and enter to display Relay Queue Manager.
Example screen response:
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Configuring QuickCommands
The Travelport QuickCommands Configuration dialog allows you to create, modify, or delete Quick-
Commands in Travelport Smartpoint.
You are able to define the name, the type of resource, the terminal command, and also generate a menu
item.
Refer to the following example to create a QuickCommand to access the website for IATA (www.i-
ata.org).
Show Screen
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Name
Keyword
Type
Select ViewpointCOM to launch a Viewpoint dialog box
Select Browser to launch a web site
Select Excute to launch an executable file
Viewpoint Method
Parameters
Terminal Command
Checkboxes to -
Refresh PNR after the action is executed.
Refresh Viewpoint before the action is executed.
Create a menu item in the Tools menu.
Favorite Menu
Add to Category
Browser Method
URL
Terminal Command
Checkboxes to -
Refresh PNR after the action is executed.
Refresh Viewpoint before the action is executed.
Create a menu item in the Tools menu.
Favorite Menu
Add to Category
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Execute Method
App
Parameters
Terminal Command
Checkboxes to -
Refresh PNR after the action is executed.
Refresh Viewpoint before the action is executed.
Create a menu item in the Tools menu.
Favorite Menu
Add to Category
URL
Terminal Command
Show Screen
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Show Screen
Refer to the following example to specify the QuickCommand for IATA as a Level 1 favorite and add to
category Air.
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Note: Most Programmable Keys work in Travelport Smartpoint, but some do not if they contain com-
mands that are specific to the Focalpoint multi-window terminal emulation environment.
For example, you could create a Programmable Key that contains the command <ReDir3> which means
redirect the entry to window 3. This does not work in Travelport Smartpoint as Smartpoint has no
concept of window 3.The <ReDir3> command is ignored by Travelport Smartpoint.
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Help
Help gives you access to the Travelport Smartpoint User Guide and the eNett Virtual Account Number
(VAN) User Guide.
Help also provides a link to a series of training videos, to Whats New in Smartpoint! and to ASK Travel-
port
Show Screen
Note: Click About to check which version of Smartpoint you are running.
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
QuickCommands
Replay entries
Print
Queues
Smartpanel
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
QuickCommands Icon
The QuickCommands icon launches the QuickCommands search panel to enable you to search for a spe-
cific topic.
Note: QuickCommands are explained in the Menu Items Quick Commands section.
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Replay
Show Screen
Terminal entries are captured and you can replay them by selecting the entry and clicking Send.
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Note: To remove an entry from the list, select the item and click Delete Selected.
Options
Click Options to locate the file location. You can export the entry to list and save to a file location if
required.
Show Screen
Note: You are permitted to capture a maximum of 999 entries.Check the box if you wish the list to be
cleared each time you start up Travelport Smartpoint. Click Save to save your settings.
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Show Screen
Show Screen
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Show Screen
SAT 01FEB14 LONDON/AMSTERDAM 01/0000 01/2359
1 LGW AMS 0620 0835 U28869 WA BA YA 319 E 2 LHR AMS 0635 0905 @CI9362 J4 C4 M7 V4 K7 R4 N7 L7 X7 737 C E 3 LHR AMS
0635 0905 KL1000 J2 CC DC IC ZC Y9 B9 M9 U9 K9 73J C*E
H9 L5 Q5 TC EC NC RC VC GC 4 LTN AMS 0645 0900 U22151 WA BA YA 320 E 5 LHR AMS 0655 0915 BA 428
J9 C9 D9 R9 IC Y9 B9 H9 K9 M9 767 C E
V7 G7 S7 N7 Q7 O7 7 STN AMS 0700 0910 U23001 WA BA YA 319 E 8 SEN AMS 0730 0930 U27401 WA
BA YA 319 E 9 LGW AMS 0740 0955 BA2758 J9 C9 D9 R9 I5 Y9 B9 H9 K9 M9 734 C E
B9 M9 U9 K9 H9 L9 Q9 T9 E9 N9
B9 M9 U9 K9 H9 L9 Q9 T9 E9 N9
U9 K9 H9 L9 Q9 T9 E9 N9 R9 G4
More Flights
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Queues
You can manage work to be done on PNRs/Booking Files by performing various queue counts. In addition,
you may view a list of PNRs/Booking Files in a queue.These functions are important factors in increasing
office productivity.
The following icons are available in the Terminal Window to allow you to work with, and manage
queues.
Options
Show Screen
Options
Listing booking files in a specific queue
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Options
To help you manage your queues, you can set up a maximum of 10 Quick View queues or queue cat-
egories.
Show Screen
Note: You can select Queue Count Options from the Tools menu if required.
Refer to the following completed example, specifying pseudo EA7 and queues 16, 17, 19, 20, 22, 25, and
36 with queue category JU.
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Check the Visible box so that queues 16, 22, and 25 are visible at the bottom of the Travelport Smart-
point Terminal Window.
If you check Display queue change notifications, Travelport Smartpoint automatically advises you when
PNRs/Booking Files are added to a queue.
Check the box to Enable queue count polling and specify that you wish your queues to be polled every 30
minutes.
Points to note:
When you click Save, the MQ button at the bottom of the screen is activated:
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
The three queues that you made visible (16, 22, and 25) show the numbers of PNRs/Booking Files that
are currently on those queues highlighted in an orange box.
Click on the icon to display the numbers of PNRs/Booking Files on your selected queues.
Show Screen
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Show Screen
Click on the blue asterisk to display the categories and the Booking File count.
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Note: Click Show in Terminal to display the list in the Terminal Window.
Click on a Booking File record locator to take you into the queue and open the booking in the PNR
Viewer Window.
When you access a Booking File on queue, new buttons become available at the bottom of the active
window.These enable you to work the queue quickly and easily.
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Click the I button to ignore the current Booking File and retrieve the next one.
Click the QXI button to ignore the booking and sign out of the queue.
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Launching Smartpanel
Smartpanel is a component of Travelport Smartpoint. Smartpanel applies pre-set parameters, such as
classes of service, departure time windows, or account code, via a fill-in format to perform a fares-led
search.
Click on the button located at the bottom of the active Window, and the following pop-up box
launches.
Show Screen
Note: Alternatively, you can launch Smartpanel via the Search menu or by entering the quick command
#FS
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
The agent alert panel is automatically opened when a new message within Smartpoint is received. A new
message is indicated with an orange bar to the left of the message. Once you read the message the indic-
ator will turn to grey.
The panel will display a maximum of 10 messages. Messages within the dialog box are interactive by
clicking on the blue button or text within the message.
The panel can be opened by selecting the Agent Alerts icon from the lower menu in Smartpoint and
closed by clicking anywhere on the screen.
Agent Alerts contain relevant advertisements depending on what you are doing in the software. These
alerts can help you identify great offers. If you click on an offer, it open within the application.
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Air Availability
Hotel Availability
Car Availability
Flight Shopping
Flight Shopping and Hotel
Searching for Availability using the Calendar Tool
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Show Screen
Note: Round Trip is the default.You can select a one way journey if required.
You can enter either city codes or the city name. The required option will appear at the bottom of the
list. Hit enter to populate the fill in box or arrow down in the list to select a city and enter.
To enter dates either over type or click the calendar icon. You can select a specific carrier by typing in
either the carrier code or carrier name. The required option will appear at the bottom of the list. Hit
enter to select it.
It is also possible to select the number of passengers, preferred departure times and the preferred book-
ing class code. The results returned will show only the booking class code requested.
Refer to the following completed example for travel from Seattle to San Francisco departing 1 September
and returning 6 September for two passengers.
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Press enter to populate the fill-in box or arrow down in the list to select a city and enter.
Show Screen
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Airline
You can select a specific carrier by typing in either the carrier code or carrier name.The required option
displays at the bottom of the list.Press enter to select it.
Show Screen
It is also possible to select the number of passengers and the booking class code.The results returned
show only the booking class code requested.
Refer to the following completed example for travel from Seattle to Tokyo departing 1 March and return-
ing 16 March for two passengers for travel on Delta Air Lines.
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Note: Outbound flights are displayed in the upper partition and return flights in the lower partition.
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Show Screen
The More Flights link at the bottom of the display returns more air availability.
You can use the keyboard shortcut Alt + M if you wish, instead of clicking with the mouse.
Note:Clicking on the More Flights link or using Alt + M does not remove the original 16 flight options.
You can scroll up and down to view all availability options that have been displayed.
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Show Screen
Each partition has the previous and next day date choices, and number of passengers.As you select the
number of passengers for the outbound flight, the return alters accordingly.
To minimize the toolbar, simply click on the X on the left.
To minimize the toolbar, simply click on the calendar on the right of the toolbar.
The More Flights link at the bottom of the display returns more air availability.
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
You can use the keyboard shortcut ALT + M if you wish, instead of clicking with the mouse.
Note: Clicking on the More Flights link or using ALT + M does not remove the original 16 flight options.
You can scroll up and down to view all availability options that have been displayed.
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Reservation Data
City
1. Enter the airport or city code where the traveler wishes to stay. You can enter either city codes or
the city name.The required option displays at the bottom of the list.
Show Screen
2. Press enter to populate the fill-in box or arrow down in the list to select the city and enter.
Note: If the code is unknown, Travelport Smartpoint displays a name list when you type in the full
city name.
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Hotel location
Click on the drop-down list to display the choice of locations.
Show Screen
Select the location where the traveler wishes to stay from the drop-down list. Scroll down and click or
hit enter to make your selection.
Adults
You may select a maximum of nine adults per room.
Show Screen
Reference point
You can search hotel properties based on landmarks or places of interest. Travelport Smartpoint lists ref-
erence points for the city you have entered.
Click on the drop-down list to display the list of reference points for the city (if applicable).
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Vendor Profile
Show Screen
Screen explanation:
Item: Explanation:
Vendor Enter the 2-letter code for the hotel supplier / chain
Property Number Each hotel in RoomMaster is assigned a unique property number. If
this number is known, you can enter this in your search
Property Name Enter the specific property name / word or first three characters
of a word to search for properties. For example Park will display
a list of hotels with the word park in the name of the property.
Country Enter a country name or select from the drop-down list.
Postal Code Enter the postal or zip code of a property
Rate Access Code Search up to three rate access codes. Rate access codes are gen-
erally given to corporate companies for negotiated rates from a
specific hotel vendor.
NTM Rating Enter the NTM rating.
Note: NTM identifies Northstar Crown Rating. The property crown
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Item: Explanation:
ratings are received directly from Northstar Travel Media.
AAA Rating Enter the AAA rating.
Refer to the following example to request availability in Tokyo for downtown hotels for two adults for
vendor Leading Hotels of the World (LW).
Click Search.
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
If a traveler is a frequent guest at a particular hotel, their guest number can be added to the rate search
request. Once the number is added, participating suppliers will return qualified availability and rate
ranges based on the frequent guest number.
The hotels are listed alphabetically by code in the Hotel Loyalty drop-down.
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Pick-up city
Date /Time
Pick-Up location
Car type
Drop-off City (Mandatory item)
Date /Time
Drop-off location
Vendor or Supplier
Additional search options allow you to submit a rate code associated to a specific supplier as well as a
corporate discount number, a loyalty number and/or a promotional code, again specifying the supplier
code.
Smartpoint will return the car availability to the Terminal Window.
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Reservation Data
Pick-Up City
Enter the city code or name where the traveler wishes to pick up the car. You can enter either city codes
or the city name.The required option displays at the bottom of the list.
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Hit enter to populate the fill-in box or arrow down in the list to select the city and enter.
Note: If the code is unknown, Travelport Smartpoint display a name list when you type in the full city
name.
Pick-Up Location
Click on the drop-down list and arrow down to display the choice of pick-up locations.
Show Screen
Drop-Off City
Enter the city code or name where the traveler wishes to pick up the car. You can enter either city codes
or the city name.The required option displays at the bottom of the list.
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Hit enter to populate the fill in box or arrow down in the list to select the city and enter.
Drop-Off Location
Click on the drop-down list and arrow down to display the choice of pick-up locations.
Show Screen
Car Type
Click on the drop-down list and scroll down to display the choice of car types at your chosen location.
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Date
To enter a date, either over type or click the calendar icon and make a selection.
Show Screen
Time
To enter a date, either over type or click the calendar icon and make a selection.
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Note: Date and Time must be completed for both pick-up and drop-off dates.
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
You can only enter one rate code within a search request.
Once you enter a rate code, you must also select a supplier.
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Show Screen
Note: Round Trip is the default.You can select a one way journey if required.
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Hit enter to populate the fill in box or arrow down in the list to select a city and enter.
Show Screen
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Airline
You can select a specific carrier by typing in either the carrier code or carrier name.The required option
displays at the bottom of the list.Hit enter to select it.
Show Screen
Show Screen
It is also possible to select the number of passengers and the booking class code.The results returned
show only the booking class code requested.
Currency
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Enter the three-letter currency code, or click on the drop-down list to select the required currency.
Refer to the following example for travel from Johannesburg to Rome for two passengers traveling on
South African Airways in Economy class, departing 14 November and returning 19 November.Fares are
requested in euro.
The following is an explanation of a Flight Shopping search for fares from London to Amsterdam, depart-
ing 10 June and returning 16 June.
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Refer to Fare Shop and Direct Payment Carriers for additional details.
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
When a direct payment carrier is booked, you will receive an alert message to use FS or ZFS entries to
access the interactive seat maps, ancillary shopping cart, and branded fare.
Search for a flight using availability.
The Shopping Cart icon and seat map will become available.
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Note: If you use a FS/ZFS entry to get outbound flight results and then choose a direct payment carrier
and make an availability entry and then sell an inbound direct payment carrier you will receive the fol-
lowing message.
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
This option enables you to search for fares and hotels in one input. Select FS+ Hotels.
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Availability displays are shown using the upper and lower terminal partitions.
Pricing and itinerary options are shown in the upper partition and hotel availability is shown in the lower
one.
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Select a range of dates by left clicking on the first date and then left clicking on the last date.
Right click the selection of dates to display the calendar shop options.
Select how you wish to shop.
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Note: There are two air options from which to choose: Availability and Last Air.
Availability Option
If you choose Availability, the fill in format is presented, with the dates pre-populated.The routing is
pre-populated with the last routing you searched for.You can over type this with the city name or code
that is now required, along with other search criteria.
The default is to search for round trip.
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Flight Shopping
Click on the required outbound date. If you also require return availability, click on the relevant
date.The duration of the trip displays on the calendar.
Right-click.
Select Shopping.
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Click Search.
Refer to Fare Shop and Direct Payment Carriers for additional details.
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Hotels
Select Hotels.
Refer to the following example for availability in Amsterdam for two adults to search for Radisson (RD)
hotels located near to the Rijks Museum in the city.
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Click Search.
Example response
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This option enables you to search for fares and hotels in one input. Select FS+ Hotels.
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Availability displays are shown using the upper and lower terminal partitions.
Pricing and itinerary options are shown in the upper partition and hotel availability is shown in the lower
one.
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Cars
Refer to the following example to search for availability for pickup at Sydney Airport with Avis (ZI).
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Click Search.
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Show Screen
Airline
Select the airline by typing in either the carrier code or carrier name.The required option displays at the
bottom of the list.Press enter to select it.
Show Screen
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Flight Number
Specify the flight number.Check the Open box if you wish to enter an open segment.
Booking Code
Enter the required booking code.
Passengers
Enter the required number of passengers or select the number from the drop-down list.
Request Code
Click on the drop-down list and click to select the required action code.
Show Screen
Date
To enter a date, either over type or click the calendar icon and make a selection.
Show Screen
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From and To
You can enter either city codes or the city name.The required option displays at the bottom of the list.
Show Screen
Hit enter to populate the fill-in box or arrow down in the list to select a city and enter.
Time
To enter a time, either over type or click the calendar icon and make a selection.
Show Screen
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Refer to the following example to sell two Y class seats from JFK to PTY on UA 7069.
Note: Click Sell to sell the flight, or click Cancel to discontinue the process.
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Hotel Direct
Hotel Passive
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Hotel Direct
Example screen response
The Hotel Direct Sell dialog box provides two tabs: Reservation and Other.
Reservation Tab
Screen explanation:
Hotel: Explanation:
Check-In Enter the check-in date.Over type or click the calendar icon and make a selec-
tion.
Check-Out Enter the check-out date.Over type or click the calendar icon and make a selec-
tion.
Hotel Chain Enter the two-letter vendor code or click the drop-down and make a selection.
Rooms Click the drop-down to specify the number of rooms, adults, and children.
Adults
Children
Room Master Property Enter the unique Room Master property ID number.
ID
Booking Code Enter the booking code for the room type.
Traveler
First Name Enter the first name of the traveler in whose name the room is being booked.
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Hotel: Explanation:
Last Name Enter the last name of the traveler in whose name the room is being booked.
Loyalty Number Enter the hotel loyalty number (if applicable).
Frequent Air Traveler Enter an airline frequent flyer number (if applicable).
Number
Special Information Enter any special request, such as REQUEST GROUND FLOOR ROOM.
Rate Guarantee
Rate Guarantee Click the drop-down and select the appropriate guarantee:
Guarantee Click the appropriate radio button to indicate if a credit card has been taken as
a guarantee or deposit.
Deposit
Credit Card Type Click the drop-down list to select the credit card type:
Single Use Card Select to specify a credit card is for a single use. The PRN will be updated with
an SUindicator to show the credit card used has a single use. This option applies
to Credit Card and Advance Payment Rate Guarantee types. Release 5.0
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Hotel: Explanation:
After the advance payment has been made, there is an indicator in the PNR viewer to show an advance
payment as the rate guarantee. This is indicated as G-PAY in front of the guarantee.
If the hotel supplier does not accept advance payment, you will receive a message indicating the sup-
plier does not accept advanced payment.
Other Tab
Show Screen
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Screen explanation:
Rates: Explanation:
Corporate Discount Enter a corporate discount number if applicable.
Negotiated Rates Enter any negotiated rate details.
Booking Source The booking source box is populated with your agency IATA
number.You can over type this if appropriate.
Optional Address Lines Add optional address information
Extra:
Infant Crib Click on the drop-down arrows to select the number of additional
extras required.
Extra Child
Extra Adult
Child Rollaway
Adult Rollaway
Direct Sell Click Direct Sell to sell the room or click Cancel to discontinue the
process.
Hotel Passive
Show Screen
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Screen explanation:
Hotel: Explanation:
Check-in Enter the check-in date.Over type or click the calendar icon and
make a selection.
Check-out Enter the check-out date.Over type or click the calendar icon and
make a selection.
City Enter the city code or click the drop-down arrow and select from
the list.
Status Code Specify the status code BK or MK as appropriate.
Hotel Chain Enter the two-letter vendor code or click the drop-down list and
make a selection.
Rooms Click the drop-down list to specify the number of rooms.
Rate Information:
Room Type Enter the room type code.
Daily Rate Enter the daily rate.
Currency Enter the currency code or click the drop-down list and select
from the list.
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Rate Information:
Confirmation Number Enter the hotel confirmation number.
Booking Reason Click the drop-down list and select the reason for making the book-
ing.
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If you create a booking that includes an overnight stay but does not have a hotel booked an agent alert
message will display and ask if you would like to check hotel availability. If you choose to select a hotel
the Hotel Availability Search screen displays with data pre-populated from the PNR.
Note: An overnight stay is defined as a pair of consecutive flights when one arrives on one date and the
next departs on a different date and there is at least six hours between the flights
Show Screen
An alert will occurs once per booking, even if the reservation record has multiple legs where there
is an overnight stay or 6 hours between flights
If there is already an active or passive hotel segment in the booking, the Alert will not appear
Once you click the Search button, Travelport Smartpoint will launch the Hotel Availability Search
screen. The Hotel Availability Search screen fields will pre-populated with the following information
from the PNR:
City (Airport code of the destination immediately preceding the first overnight stay)
Check in date (from the previous arrival date)
Check out date (from the next departure date)
Number of adults
Show Screen
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You can modify any of the data and add and additional information if needed.
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Car Direct
Car Passive
Car Direct
The Car Direct Sell dialog box provides three tabs: Reservation, Payment, and Other.
Show Screen
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Reservation Tab
Screen explanation:
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Payment Tab
Show Screen
Screen explanation:
Rates:
Rate Code Enter the rate code for the required car.
Tour Number Enter any applicable tour number.
Booking Source The booking source box is populated with your agency IATA num-
ber. You can over type this if appropriate.
Pre-Payment Information Enter any pre-payment information if applicable.
Currency Enter the required currency code or click the drop-down list and
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Rates:
select.
Payment:
Guarantee Enter credit card details to guarantee the booking.
eVoucher Type
Other Tab
Show Screen
Screen explanation:
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Special:
Special Service Enter any required special service.
Special Equipment Codes
Delivery Address:
Site ID Enter a location code if applicable.
Address Enter delivery address details.
City
State
Zip Code
country
Telephone Number Enter a telephone number for the delivery address.
Location Name Enter the location name.
Specify Collection Address: Specify collection address details if different from delivery address
details.
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Car Passive
Show Screen
Screen explanation:
Car: Explanation:
Pick-Up Enter the check-in date.Over type or click the calendar icon and
make a selection.
Drop-Off Enter the check-out date.Over type or click the calendar icon and
make a selection.
City Enter the city code or click the drop-down arrow and select from
the list.
Car Rental Company Enter the two character vendor code.
Status Code Specify the status code:
AK Confirmed (Passive)
AL Wait listed (Passive)
BK Confirmed (Passive)
HK - Confirmed
Number of Cars Enter the two-letter vendor code or click the drop-down list and
make a selection.
Car Type Click the drop-down to specify the number of rooms.
Confirmation Number Enter the car confirmation number.
Rate Information:
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Car: Explanation:
Daily Rate Enter the rate and check the radio button to select daily or weekly
rate.
Weekly Rate
Currency Enter the currency code or click the drop-down list to select cur-
rency.
Mileage Click the drop-down list to select the appropriate mileage allow-
ance:
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Using Smartpanel
Smartpanel is a component of Travelport Smartpoint. Smartpanel applies pre-set parameters, such as
classes of service, departure time windows, or account code, via a fill-in format to perform a fares-led
search.
Launching Smartpanel
Click on the button located at the bottom of the active Window, and the following pop up box
will launch.
Show Screen
Note: Alternatively, you can launch Smartpanel via the Search menu or by entering #FS
Show Screen
Basic Tab
Use the Basic tab to enter travel parameters such as the departure and destination points and outbound
and return travel dates.
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Component: Function:
Depart Month view select date
From Type name or city code
Multi Y for multi airport city
To Destination city name or code
Multi Y for multi airport city
Time Arrow down to select time
Cabin Arrow down to select cabin
Direct Y for direct blank displays all
I/E/O Include, Exclude or Only
Carriers Specific Carriers
I/E/S Include, Exclude or Via Specific city
CNX Connections via cities
Insert after Segment Option to add to existing itinerary
Advanced Tab
Show Screen
You may check the appropriate boxes to specify the following parameters:
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Fare Modifiers
Agency Private
Airline Private
Account Code Only
Tax Exempt
No Cabin Downgrade
Penalty Modifiers
No minimum Stay
No maximum stay
No Advanced Purchase
Specify a Penalty Tolerance (click the drop-down)
Discount Modifiers
Click the drop-down to make a selection.
Show Screen
Connections
Stop Direct
Non-Stop Direct
Single Connection
Double Connection
Online Connection
Interline Connection
Availability Modifiers
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Button Description
Refresh Reset the segment list. For example, you may have retrieved a PNR/Booking File
and want to refresh the segment list to match the PNR.
Alternatively you may wish to clear the listed segments.
Search Search for fare following set criteria
Save As Option to save search for future use
Cancel Cancel the process
Show Screen
Example response:
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Two one way searches appear in the divided Travelport Smartpoint window.
Example screen response:
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Interactive Displays
Travelport Smartpoint provides interactive displays when responding to an availability search for:
Air
Hotel
Car
Flight Shopping
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Show Screen
As selections are added to the quote, Smartpoint counts the selections and indicates the number that
have been selected.
Show Screen
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Select the items to send by either choosing the Select All Options check box or choosing individual
items from the list.
Once items are selected, select the Send or Copy button.
You can send the information using email or copy it to the clipboard.
Enter an email address. The quote can be sent to multiple address by separating address with a
semi colon.
Enter a message if desired in the Custom Message box.
Select the Include Rules check box to rules that apply to the air segments.
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
NOTE: Email configuration needs to be completed before any Trip Quotes can be emailed to a traveler.
To access the Trip Quote settings, select the Settings icon on the top-right corner of the Trip Quote bas-
ket.
Email Configuration
Click on the cog wheel on the right side of the Trip Quote Screen and then clicking on Email Con-
figuration
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Note: If configuring email is problematic, you can always copy the TripQuote to the Clipboard and paste
into your regular email client such as Outlook, Gmail, Yahoo or whatever email client you use.
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The following table lists the components of the availability display and the components of line 1 of the
display.
Component: Description:
Header line Shows the day of week, date and origin and destination and the 24
hour period for which availability is displayed.
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Component: Description:
2 Line reference number.
CDG JFK Airport codes
0820 1025 Flight departure and arrival times (in local time for each city)
@DL 8600 Airline two-character code and flight number.
Note: @ indicates a code share.
J9 C9 D9 I9 etc. Classes of service (booking codes) and number of seats available to sell
in each class.
332 Code for type of aircraft (equipment).
C Carrier Specific Display Full Participation Carrier
* The carrier is able to identify where the request has come from and
return the most up to date and appropriate availability to the display.
E e-ticket available
Travelport Smartpoint availability responses come from the direct carrier link, and automatically pop-
ulate the availability screen with last seat availability for over 300 participating airlines.
Depending on the selected colors in the Application settings, the display is interactive.
Black: Items in black on the availability display indicate static information with no interactive
capability.
Green: Class available.Green also indicates a click-able or actionable field.You can sell the seg-
ment simply by clicking on the booking code.
Grey: Closed or zero seats available
Orange:Waitlist
Blue: Click on or hover for more information
Decoding Items
You can hover the mouse over items in blue to decode them and to provide further information.You can
also click to expand an item.
Hover over a 3-letter code to decode an airport.
Show Screen
Hover the mouse over the carrier code to decode the carrier.
Show Screen
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Hover the mouse over the flight number to display terminal information and also the elapsed flying time.
Show Screen
The @ symbol in front of a flight number indicates the flight is a codeshare. Hover the mouse over the
symbol to identify the operating carrier.
Show Screen
Hover the mouse over the equipment code to identify the aircraft type.
Show Screen
Seat Availability
Seat availability is color-coded to enable you to distinguish between:
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Show Screen
In this example the flight touches down in Dubai. The display shows the flying time from London to Dubai
and from Dubai to Sydney.
Click on the number again to close the information display.
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The asterisk (*) between the departure and arrival time indicates that the flight arrives two days after
departure.
An end item between the times indicates that the flight arrives the following day, and a minus symbol
indicates the flight arrives the day before the departure date.
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Points to note:
The following table lists the components of the availability screen and the components of line 1 of the
display.
Component: Description:
Component: Description:
Header line:
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Component: Description:
SCHIPOL AIRPORT Specified location.
15JAN-17JAN Period for which availability is displayed.
2NT Two nights.
1ADULT Availability for one adult.
MI Column header. Distance and direction in MILES of the hotel
from the specified location.
Hover over or click on the 2 letter vendor code to decode the hotel vendor.
Show Screen
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Hotel Description
Hotel property descriptions contain information such as directions to the hotel, facilities, and room
descriptions.
To view this information, simply click on the hotel name. In this screen example the color is green which
means it is interactive.
Show Screen
Show Screen
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Click on the Back to Hotel Description link to return to the list of hotel description keywords.
Show Screen
You can go back to results at any time by clicking on the Back to Hotels link at the top of the page.
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Show Screen
The response screen will contain a large image, thumbnails, picture labels, and descriptive text
(optional). Some hotels may also load virtual tours.
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The following table lists the complete availability screen components including the components of line 1.
Component Description
1 Line Number 1
143.10 Local currency (EUR) nightly rate
@ Indicates there is a rate change during the period of the requested
availability
D Indicates thata deposit is required
G Indicates a guarantee is required
EUR Currency code
303.38 EUR Approximate total for the period of the requested availability
ADVANCE SAVER etc Room and rate description
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Show Screen
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Show Screen
Click on Sell Room to sell the room or click or Advanced Sell to display the Advanced Sell window.
Show Screen
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
When you display hotel availability, the following Hotel Availability Map icon is available to the right of
the display:
Show Screen
Show Screen
Screen Explanation:
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Note: You may see a maximum of 50 hotels on a map. If you have selected MORE at the bottom of the
screen, you can then click on the LESS button at bottom of the display to reduce the number of hotel pins
on the map.
Component: Description:
Click on the + or to zoom or un-zoom the map display.
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Component: Description:
ability.
Click on the X at top-right to close the window.
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TripAdvisor ratings and reviews are available when preforming a hotel search for any property that has
TripAdvisor data available.
TripAdvisor data displays in the third line below the hotel information. When you hover over a rating a
pop-up will display indicating how many times the property has been reviewed.
Show Screen
1
1.5
2
2.5
3
3.5
4
4.5
5
Note: If a hotel is returned that does not have TripAdvisor ratings the green bubbles ratings will not dis-
play.
TripAdvisor Reviews
The Hotel Complete Availability (HOC) screen will display an interactive tool tip that you can click on to
read the last five reviews.
Show Screen
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If the review is long, click the ...[more} link to expand the information.
Note: TripAdvisor Reviews are not available from Hotel Availability (HOA) screens.
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Modifying a Hotel
To launch the Hotel Modify form, click on the HHL link within the PNR viewer.
Once launched, Travelport Smartpoint will take the hotel information in the PNR and populate it into the
form. From this screen, users will also see Advance Payment as a guarantee type, single use check box,
and a security code field.
From here you can make changes to the hotel information., These changes are reflected in the PNR. If
additional information is added, it is also shown in the PNR.
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The following table lists the components of the low-to-high availability screen.
Component Description
Header Line:
MIAMI INTNL FL Pick-up location
FRI 15NOV 12:00 19NOV Period for which availability is displayed
STND/PROM USD Standard and promotional rates in USD
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Component Description
(Economy Rent a Car)
O/T/C Location of the car rental company:
T = Terminal O = Off-terminal C= City
S or N Availability status:
S = Available to sell. N = On request.
G or Q or Rate guarantee indicator:
G = Rate guaranteed.
Q = Quoted rate subject to change.
= Rate converted from currency originally displayed (estimate
only).
ECAR Car type code (click or hover to decode)
22.18 D (RW / RD / D / W) Rate. Shown in local currency can be weekly or daily
rate depending on the length of rental.
FM Free mileage or kilometers:
UNL= Unlimited mileage.
150 = Specific mileage allowance.
CHG Charge for additional mileage or kilometers:
.25 = Additional mileage or kilometer charges.
.00 = No charge.
APPROX TOTAL Estimated applicable car rental charges including base rate, taxes,
surcharges, mandatory fees, any applicable drop charges for car
rental duration.
Updating Availability
The Car Availability Modifier toolbar allows you to change dates and the number of nights after an initial
availability has been performed.
Show Screen
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This allows quick access to the same availability request for the day before or the day after, or for a dif-
ferent number of days up to a maximum of eight.
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Show Screen
Show Screen
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Click on the Back to Location Description link to return to the list of description keywords.
Show Screen
You can go back to results at any time by clicking on the Back to Cars link at the top of the page.
Show Screen
Show Screen
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The following table lists the rate rule components and their description.
Component Description
** INSIDE AVAILABILITY RULES DISPLAY ** Rules display header line and sell prompt.
*SUMMARY INFORMATION* Confirmation of car rental pickup/return date, times,
and location. Includes car type description and
approximate total.
*RATE DETAIL* Day/hour charges, recap of unit rate, breakdown of
approximate total amount, drop charge, rate guar-
antee period, rate code, rate type and category.
Note: Weekend rates appear as a daily rate e.g.
Wkend Daily.
*TAXES* All applicable taxes and amounts.
*SURCHARGES* All applicable mandatory charges.
*COVERAGE* Types of insurance coverage.
*ADVANCE BOOKING AND PICKUP/RETURN Rules for advance booking and pickup/return.
RULES*
*PICKUP / RETURN LOCATION SUMMARY* Summary information on pickup and return location.
*SPECIAL TEXT COMMENTS* Free form text of additional rules.
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Show Screen
Click on Sell Car(s) to sell the car or click or Advanced Sell to display the Advanced Sell window.
Show Screen
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Item: Explanation:
Warranty Reservation guarantee, e.g. credit card or Agency IATA/ARC number
Name override Main driver name if more than one passenger in reservation
Special Inform- Special Requests, e.g. Red car
ation
Item: Explanation:
Frequent Traveler Frequent Traveler Number
Special Equipment Request for special equipment such as child seats or satellite navigation systems.
For a list of codes refer to HELP CARS
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Item: Explanation:
Corporate Dis- Corporate discount code if applicable
count
Customer ID Customer identification number
Drop off location If different from the pick up
E-Voucher Value Total value of pre-paid E-voucher
Billing Number Billing number if applicable
Billing Reference Billing reference if applicable
Car Delivery For participating vendors only. The customer may wish for the car to be delivered
to a specific location for example a hotel or home address
Car Collection For participating vendors only. The customer may wish for the car to be collected
from a specific location for example a hotel or home address
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The following table lists the key components of the Shopping screen information for the first option.
Component: Description:
TTL OF 30 PRICING OPTIONS Total number of pricing options and itinerary options.
AND 96 ITINERARY OPTIONS RETURNED
PRICING OPTION 32 Total amount for all passengers including tax. This
fare will either be displayed in Green or White. Prices
TOTAL AMOUNT 97.37GBP
displayed in Green are interactive. Click Green price
links for additional priced options.
ADT Adult fare.
TAX INCLUDED Tax included.
1 US 731 L 1 MAR LHR CLT etc Option 1 itinerary with applicable booking codes.
Items in blue are interactive.
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Component: Description:
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Fare Rules
Click on the icon to display the fare components.
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Scroll down to view all the rules.Click on the Back to Pricing Options link to return to the Fare Shopping
display.
Note that some fare rule category names are highlighted in orange.
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Map Information
Click on the icon to display routing information for the selected fare..
Show Screen
Note: You can drag the bars on the bottom middle of the map in order to re size the map window.
Show Screen
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Screen explanation:
Component: Description:
Click the back arrow at the top-left of the window to return
to the Fare Shopping results screen.
Sort by:
Click the drop-down list to sort by price, departure time, or
journey time.
Click the drop-down list and drag the slide-rule to vary the
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Component: Description:
departure time and arrival time windows.
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Component: Description:
Click the Airports drop-down list to select or deselect dis-
played airports.
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Filters
You may change the requirements for the shopping results using the Filter icon. Click on the icon
on the right side of the Fare Shop Response screen to filter the Fare Shopping results.
You can select multiple filters before selecting to Apply for more refined results.
By default results will only include fare options for flights with the same departure and arrival airport.
You can remove this option by deselecting the check box as indicated in the following screen.
Screen explanation
Component: Description:
Click the Sort by drop-down list to order by departure time, price, or
journey time.
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Component: Description:
Click the drop-down list to specify the number of stops.
Component: Description:
Click RESET to clear selected filters.
Sort By
Stops
Sort By allows you to sort the results by Price, Departure Time or Journey Time
Show Screen
Option Description
Price Selected by default, sorted from low to high
Departure Time Outbound time for the first segment in the trip, sorted from low to high
Journey Time Journey time for first segment in the trip, sorted from low to high
Stops allows you to sort by No Stops, 1 Stop or 2 Stops with options based on the shop results, number of
city pairs in each trip (one connection is one stop).
Show Screen
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Option Description
Blank Default, no selection, displays all stops
No Stops Display only non stop trips
1 Stop Displays no stops and up to 1 stop trips
2 Stops Displays no stops and up to 2 stop trips
Show Screen
The Depart and Arrive check box may be disabled (grayed out) if the shop results contain only one depar-
ture airport for the starting point and one arrival airport for the final point.
In the example above the request in the initial e-pricing script was for IAD, so the check box has been
disabled. If the request in the initial e-pricing script had been WAS, the check boxes for Depart would be
enabled as shown in the screen below:
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Show Screen
Note: As the Depart/Return same airport has been selected the Return to WAS has been disabled, and
the two airports IAD and BWI are selected automatically.
When the Depart/Return same airport is not selected, the Return is also enabled to allow you to select
a specific return airport, IAD and/or BWI.
Show Screen
Use the scroll bar on the right hand side of the screen to move down in the display to view the Airlines
and time of departure and arrival
Show Screen
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The Airlines option displays a check box for each airline found in the shop results. If there is only one air-
line, the check box will be selected and disabled.
Note: To determine airlines, Smartpoint will use the plating carrier for each trip if available. For ACH
and for some GDS trips, the plating carrier may not be returned. In this case Smartpoint will use the car-
rier of the first segment of the trip.
Depart and Arrive display a slider with minimum and maximum times for each leg of the trip.
Option Description
DefaultBlank No time selected
Min Time Will be 12:00 AM
Max Time Will be 11:59 PM
Points to note:
Moving the slider to the left or right increases or decreases the time range.
Selecting a departure minimum and maximum will display only results which are in the range of
the times selected.
If the shop results includes multiple destinations, there will be a DEPART time section for each out-
bound.
At the top of the Filters you have the options to APPLY or RESET.
Show Screen
Points to note:
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Clicking on APPLY will close the Filters and the search results will display with the updated selec-
ted filter options completed
Clicking RESET will set all the selections to the default, close the Filters and apply the changes to
the results.
Note: When filters have been applied the alert FILTERS APPLIED will be displayed at the top of Fare Shop-
ping screen.
Show Screen
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Branded Fares
Branded Fares will display in the fare shopping results with the Fare color coded in Green are interactive.
Non-Branded Shopping results are displayed in white.
Example of a non-Branded Shopping result:
Show Screen
Show Screen
Note: Results will contain both GDS and direct payment airlines if available, but not mixed in the same
pricing option.
From the Fare Shopping Results you can also click the links for Flight Details and Fare Rules.Clicking on
Details, displays the Base Fare, Tax/Fee total, and the Ticket Total. Refer to Flight Shopping Search.
Note: If the airline is an Direct Payment airline, it will follow a different booking path. These airlines
are indicated by a # symbol just left of the carrier code.
Click on the green code fare amount to display the Brands and Ancillaries screen.
Show Screen
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The Brands and Ancillaries response displays for the first sector in the results.
The screen may include details from the airline on other fares (Fare Family) and the Ancillaries services
which are offered.Information from the airline regarding the type of fare is shown in the center of the
screen.
Fare Family is the name given to the hierarchical grouping of branded fares.Fare families will be
listed on the left side of the screen with the currently selected details highlighted.
In the example above, the additional fare to upgrade to First Business Flex Fare is 1540.00 USD for
this sector.The names of the families may differ from airline to airline.
On the right side of the screen you have a list of the Ancillaries which are available after booking.
The information is applicable to the "Currently Selected Fare" family. In this example there is an
additional charge second and third checked bags, snacks and soft drinks, and WiFi for the
LHR>SFO segment.
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Not Available
Not Included with Brand, but available on Flight for purchase. Currency of POS will display.
4. Click the Details tab to return to Branding Information.
5. Click the Fare Quote button to display the Summary Screen.
6. Click the Cancel button to return to Fare Shop Response
Click on the Product icon to expand the information. Click again to collapse:
Show Screen
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1. Select All Options to get access to further fare families that may be available..
2. To view the Inclusive Fare, click Fare Quote and the Detail Summary Screen will display:
Show Screen
The cost of the Ancillaries may change or may be included with the new fare.For example, with
the Business Fare, 1st checked bag is included.
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If a Flexi Fare is also available to view details of the fare click the box to the left of the fare and the
details will display on screen with an updated Ancillary display.
Points to note:
The First Business Fare is now highlighted with the Currently Selected Fare of 2823.06.00 GPB
which includes the 1540.00 GPB to upgrade for the return sector.
Information from the airline regarding the type of fare is shown in the center of the screen.
The cost of the Ancillaries may change or may be included with the new fare. For example,two
checked bags are now included with the Business fare.
At the top right side of the screen the tab DETAIL is highlighted showing that this is the screen you are
viewing.To display a list of what is included in each of the fares, click on MATRIX
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The fare details are shown at the bottom of the screen together with the Total amount, including tax.
Click on Fare Quote for a Summary of the details:
The response shows the system is Processing Rich content and branding. The screen displayed is the
Fare Shopping Summary screen. If the price has been updated from the original fare message will appear
on the screen.
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Note: If you do not have the name in a direct payment carrier booking no ancillary basked will be
present.
Note: If you attempt to access the Shop Ancillary Services without pricing the PNR or having the Name
Field present in the PNR, the responses are:
Example response without pricing the PNR:
Show Screen
Example response without the Name Field being present in the PNR:
Show Screen
Show Screen
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The cost quoted is for both segments. Some of the services available apply across multiple segments. One
example of this is the First Extra PC in the example above. It is shown in the column for Segment 1-2,
which indicates that the service should be purchased once to apply to the first two flights. The Comfort
Seat service, if it were available for purchase, would need to be purchased per flight.
If a large number of ancillary services are displayed, use the filter in the upper right. The list
reflects the types of services currently on the screen. You can select to display them one group
code (type) at a time. The filter list will only include ancillary groups that are present in the shop
screen.
Show Screen
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Click on a blue column header to see the additional information about the flight such as the airline
name, flight number, origin and destination:
Show Screen
Some ancillary services that you sell will require that you enter additional text remarks. Click the Free
Form Text Icon to add additional remarks. Use the Ancillary drop down box to select each service.
Show Screen
Once all services for all flights and for all passengers have been selected and any Free form text has been
added, click Review to view the Summary. The example below shows multiple travelers.
Show Screen
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The Summary screen shows the SUBTOTAL for the Ancillaries, with the option buttons to:
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Direct Payment airlines are indicated by a # symbol just left of the carrier code in the Fare Shop
Response screen.
The same # indicator is displayed to the left of the carrier code in the PNR Viewer.
If you choose a Direct Payment carrier from The Fare Shop Response, you must use Travelport Aggreg-
ated Shopping (TAS) commands to price and shop for ancillary services. You will see an alert message on
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the bottom left of the screen indicating that you must use FS or ZFS entries to access the Interactive Seat
Maps.
From the Fare Shop Response screen, click on the # symbol next to the airline code.
When date of birth and gender are provided, Travelport Smartpoint will save this information so it
is available for future transactions with the Direct Payment/Travelport API-connect airlines. The
Passport, Nationality and Issue Country are also saved.
When selecting a title for the passenger, be aware of the titles (name prefixes) that the airline
accepts.
If a child and/or infant is being booked, ensure that the first name field is an adult. If an Adult is
not in the first name field, some Direct Payment/Travelport API Connect airlines will fail the book-
ing.
Best Practice: use the Lowcost Selling form to input customer names and titles if the airline
being booked requires a title.
The CC Number field should include the credit card type followed by the card number in the
format of XXnnnnnnnnnnnnnnnn where XX is the vendor code and n represents the card number.
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PNR Tools
The information in this section includes:
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Note: Hover the cursor over a Quick Access button to see which Booking File field it will access:
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This button displays complete PNR/Booking File information with all fields.
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Advertisements
Click this icon to launch a search panel at the bottom of the PNR Viewer window to search for
content in a PNR.
Edit PNR
Recent PNRs
Click this icon to display a window to enable you to hide certain PNR/Booking File fields.
Refresh
Click this icon to display a slide-rule to enable you adjust the font size in the PNR Viewer window.
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Recent PNRs
Travelport Smartpoint allows you to view and subsequently display recently viewed PNRs.
Click on TOOLS on the menu bar and select Recent PNRs.
Show Screen
Alternatively, click on the Recent PNRs icon at the bottom of the PNR Viewer window:
Show Screen
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The display shows the record locator and first named passenger in the PNR.
You can scroll down and select a name and double-click to open the PNR in the PNR Viewer window.
Show Screen
Screen explanation:
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Click on Options to display the settings. You can save the PNR list to an XML file and specify the PNR
recording limit, up to a maximum of 999.
Check the Clear Replay PNRs when Smartpoint starts up box to clear the list each time you launch
Travelport Smartpoint.
Clear
Click Clear to clear the list of PNRs.
Undock
Click Undoc k to undock the window.
Select the PNR/Booking File you wish to look at, and the display will show you the first few lines of the
PNR/Booking File.
Note: When you have finished click on the Dock button to take you back to the list view display.S
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Show Screen
Show Screen
It gives you the option to remove certain PNR fields displayed in the PNR Viewer window.
When you uncheck Single View Mode, you can select the PNR fields that will be displayed in an auto-
matic and unhidden mode.
Except for passenger names and itinerary, you can display all PNR/ Booking File fields at any time via
the configurable PNR Quick Access buttons.
Click on a Quick Access button to display all of the PNR / Booking File data applicable to that PNR field.
Refer to the following example PNR:
Show Screen
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Show Screen
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You also have the options of Single View Mode and displaying the PNR field buttons at the top of the
PNR Viewer window. By default, name and itinerary are automatically retrieved. Other buttons must be
clicked to retrieve other fields
Example Galileo screen display:
Show Screen
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Edit PNR
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Show Screen
This dialog box enables you to create or edit the content of the Booking File.
To add a name, click the Add button to enable the name field. Click the Add button for each name
added.
Show Screen
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Click on the Save button, this action adds the names to the Booking File.
Note: If a Booking File is active in the PNR Viewer window, relevant fields are populated with the Book-
ing File content.
Name Remarks
You may add name remarks to a passenger name, these name remarks print on the ticket, required for
certain tickets such as a date of birth for senior citizen fares.
Show Screen
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Points to note:
A name remark may be added to any passenger name. Other examples could be the date of birth
for a youth passenger, DOB 10JUN98 or accounting details regarding a corporate account.
When an infant is added to a Booking File, a servicing message is automatically sent to all airlines
included in the itinerary. Click in the box marked Infant to have this properly recognized and fare
quoted within the booking file.
The child will initially display as an ADT. Once the save button has been pressed the child PTC will
change to CHD as long as the correct name remark is present.
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Click this option to display the Booking File Remarks dialog box:
This dialog box enables you to create or edit Booking File Remarks.
Note: If a Booking File is active in the PNR Viewer window, relevant fields are populated with the Book-
ing File content.
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This dialog box enables you to create or edit Special Service Information SSRs and OSIs.
Note: If a Booking File is active in the PNR Viewer window, relevant fields are populated with the Book-
ing File content.
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Show Screen
Once the seat map is displayed it will show the flight and traveler detail. There is a key at the bottom of
the seat map to indicate what the color-coding of the seats represents. The first passenger will be high-
lighted by default, and the first flight will automatically be displayed. You also have the option to filter
your seats results to show free or paid seats if applicable. Hover the mouse over the seat you wish to
assign and left hand mouse click. As you hover the mouse over the seat, the seat details will appear in a
box. If there is a fee charged for the seats by the airline, this shows in the box as well as a subtotal at
the bottom.
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There are also two radio buttons at the top of the screen and you can choose to either click on seat map
if you want to choose your own seat or Airline Assigned for the carrier to select your seat (Airline Assign-
ment is applicable for GDS carriers only.)
Note: Alternatively, click on the class of service to display the seat map for the required segment.
Show Screen
The seat map displays the cabin that matches the class of service booked for a particular segment. The
legend below the map indicates the status of each seat. The map also includes the location of the wings,
tail, cockpit, galleys and lavatories (when that information is provided by the carrier).
Hover over a seat in order to display more information about the seat, including seat number, char-
acteristics and seat product name (if provided).
The passenger for whom the seat is being selected is highlighted in green on the right hand side of the dia-
log box.
If there are multiple passengers in the Booking File, simply move from one passenger to the next by click-
ing on the desired passengers name. This enables you to make appropriate seat assignments for all pas-
sengers.
Note: If an airline is unable to offer a seat map, the following message is displayed: Seat map data not
available.
Assigning Seats
To assign a seat, click on the desired seat or type the seat number in the Seat box beside the pas-
sengers name. The Seat box is updated with the assigned seat number.
Show Screen
The assigned seat number will turn green on the map and will now show next to the passenger name, the
system will then auto Tab to the next passenger for seat assignment. Once seats on the first flight are
booked it is possible to move through all flights and book the remaining seats in the same manner.
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Once all seats on all flights have been assigned, the total cost if any will be displayed at the bottom of
the screen you can then click on APPLY.
Show Screen
This takes you to the Airline Assigned window, where you can indicate the passengers seating pref-
erence - aisle, window or any available.
Show Screen
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Show Screen
When you select a seat, the cost for the seat is shown on the right side of the screen. The Total Seat
Price is shown at the bottom.
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When you select a seat for the second Delta Air Lines flight, the Total Seat Price is adjusted to show the
total price for both seats.
Show Screen
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Show Screen
(or)
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Show Screen
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Show Screen
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Partial booking
When at least one seat is booked but at least one seat has failed to book, Travelport Smartpoint will dis-
play an error message. You must select alternative seats.
Show Screen
When the seat has been removed, click on APPLY at the bottom of the Seat Map screen.
Important note: If you cancel a paid seat, the credit card payment that you made previously will not
automatically be refunded. You must contact the carrier and ask them to process the refund.
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Keyboard shortcuts
Quick commands
Language translations
Keyboard mapping
Client files/profiles
Keyboard Shortcuts
The following keyboard shortcuts are available:
Shortcut: Description:
Alt+B Move to the previous interactive response (move back to the previous screen).
Alt+C Copies the Terminal content as text and for the entire host content.
For example, enter: HELP A and then use the shortcut Alt+C.
Alt+D Changes from the upper (1) to the lower (2) Terminal Partition.
If you repeat this keystroke, this sub-window is zoomed in and out.
Alt+E Hides the Next/Previous toolbar.
ALT+H Goes to the current terminal.
Alt+L Swap terminal/PNR Viewer Window.
Alt+M Host entries such as availability or Fares Shopping provide a link at the end for
More results. You can use this shortcut as an alternative to clicking on the link
with the mouse.
Alt+N Creates a new Tab in the current Terminal Window.
Alt+R Removes the current terminal Tab.
Alt+S Stores the current window positions.
Alt+U Changes from the lower (2) to the upper (1) sub-window.
If you repeat this keystroke, this sub-window is zoomed in and out.
Alt+V Show/Hide PNR Viewer window.
Alt+W Shows the Next/Previous Day toolbar.
Alt+X If windows positions are changed but not saved, this option returns to the pre-
vious layout.
Alt+n Move the keyboard focus to Tab n.
For example, ATL+1 moves to Tab 1.
Alt+Down Arrow Go to the next interactive response from the response history
Alt+Up Arrow Go back to previous interactive response from the response history.
Alt+F11 Go to full screen mode.
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Shortcut: Description:
Ctrl+B Prints current Terminal Partition content.
Ctrl+C Copies the selected text/data in the clipboard.
Ctrl+M Opens the Calendar widget.
Ctrl+Q Moves through all Travelport Smartpoint windows.
Each time this shortcut is used it moves to the next window.
Ctrl+S Clears all Terminal Partitions in the current Tab.
Ctrl+W Clears the active Terminal Partition (upper or lower).
Ctrl+Alt+F11 Go to grid view mode.
Ctrl+Down Arrow Repeats previous entries (forward).
Supports the last 200 entries.
Ctrl+ Up Arrow Repeats previous (back) entries.
Supports the last 200 entries.
CTRL+Enter Sends a format/entry to the host and shows the interactive response in a new
Tab.
Ctrl+Tab Navigates through all Tabs in the current terminal window.
Ctrl+F12 Hides/Shows Travelport Smartpoint.
Ctrl+Shift+A Show all windows
Page Up Moves the cursor to the top of the page
Page Down Moves the cursor to the bottom of the page.
Tab Moves the cursor to the next tab stop.
You can also click on tabbed entries.
Shift+Tab Moves the cursor to the previous tab stop.
Quick Commands
The following Quick Commands are available:
Quick Commands
#DC Direct car segment sell
#PC Passive car segment sell
#DF Direct sell flight segment
#PH Passive hotel segment sell
#DH Direct hotel segment sell
#SEAT Displays seat for booked flights
#SEATGURU Opens up SEATGURU web page
#TRAM Launches Travelport rooms and More
#VT Launches View Trip for a completed PNR/Booking File
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Quick Commands
#VTETR Shows e-ticket via View Trip for a completed PNR/Booking File
#@2 Change to second listed Galileo TCP/IP system settings
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Language Translations
Travelport Smartpoint provides a valuable feature that can help you transition from one GDS system to
another. It enables you to mix and operate multiple system languages in the same record.
The translation feature supports a Primary and Secondary Language and you can configure it by clicking
on My Connection at the top of the Terminal Window.
The following dialog window will be displayed:
Show Screen
Travelport Galileo and Apollo host systems are the choices available as the primary languages.
Galileo, Apollo, Worldspan, Amadeus, Sabre and Abacus are available as the Secondary Cryptic Language
options.
Select the required language from the drop-down menu:
Show Screen
Select the required secondary cryptic language and save the settings.
Note: Travelport Smartpoint cannot translate all entries, but is designed to assist you in the transition
from a competitor GDS to Travelport. Therefore a limited subset of entries on each GDS system is sup-
ported.
Refer to answer 36210 in ASK Travelport for a list of entries.
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Keyboard Mapping
Travelport Smartpoint is designed to accommodate non-standard keyboards including Sabre keyboard
mapping which uses special characters including the cross of Lorraine, and also Swiss keyboards.
Click My Connection at the top of the Terminal Window, and click the Keyboard Mapping drop-down:
Show Screen
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Client Files/Profiles
If you attempt to retrieve a Client File/Profile and get a similar name list you can click on the green
access link to retrieve the required item.
Screen example:
You can click and display the required Personal File, return to the Client File/Profile lists or hide line
numbers.
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eNett VAN (Virtual Account Number) is a payment solution that automatically generates a MasterCard
account number to facilitate payments to travel suppliers.
VANs are available to IATA and non-IATA agents, and are a secure and widely accepted means of paying
suppliers, whether they are around the corner or across the globe.
Each VAN is a one-time use, 16-digit virtual MasterCard that can be issued as a payment (FOP) to any sup-
plier that accepts MasterCard. A unique number is automatically generated for each new transaction.
All customers on Galileo Desktop (Focalpoint), Travelport Smartpoint on Apollo and Galileo (Version 3.0
and above) and Travelport Smartpoint on Worldspan Go! (Version 5.3 and above) will see the eNett VAN
as a new FOP entry on all payment drop-down menus.
Example screen display:
Show Screen
Note: Each agency customer must sign up for a eNett VAN account and credit money to their account.
Only customers in eNett supported countries with an active account will be able to use the eNett VAN ser-
vice.
When the eNett VAN option is selected, the following screen is displayed:
Show Screen
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Amount the amount of money for which the VAN will be created
Currency the currency in which the VAN should be issued
Note: You must have funds available in the currency you are requesting.
When the VAN request fields have been completed, the system will return the VAN (16 digit MasterCard
Number), CVV security code, and Expiry Date.
If you select the option to add the VAN details to the PNR, all VAN details will be automatically added to
the PNR FOP field. The system will also add a VAN transaction remark to the History Remarks of the
booking.
Galileo example:
NP.H**eNett VAN#TRANSID XXXXX DDMMM HH:MMZ/100.00USD S/LAST 4 DIGITS NNNN
Apollo example:
@:5H@eNett VAN#TRANSID XXXXX DDMMM HH:MMZ/100.00USD S/LAST 4 DIGITS NNNN
Note: For more information, refer to: http://www.enett.com/travelport
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General Overview
Travelport Smartpoint has been created as an add-on to Galileo Desktop that infuses the cryptic envir-
onment with a hybrid of native and point and click navigation, plus graphical user interfaces designed to
speed up the booking process, reduce call handling time and improve the user experience.
Travelport Smartpoint effectively reduces keystrokes, contributes to increased efficiencies and speeds up
the agent booking process.
Travelport Smartpoint is an example of how the technology of an XML API Desktop product can be integ-
rated with the Galileo Desktop platform to supplement cryptic and point and click navigation with graph-
ical user interfaces and to seamlessly guide an agent through the booking process. Travelport Smartpoint
support both Galileo and Travelport Smartpoint core systems and allows agents to work on both systems
using either system language.
Travelport Smartpoint further improves and streamlines point & click navigation and allows the agent to
enter either Galileo or Travelport Smartpoint terminal emulation transaction commands to invoke any
GDS function, returning highlighted items (an interactive response) that the user can click on to transmit
core transaction, book and complete reservation
To assist when reporting any Travelport Smartpoint issues please confirm the version of Travelport
Smartpoint that is being used. You can gain this information by asking the user to click on Help >
About
Note This Version must be the Global Launched version (V. XXXX ADD VERSION) or higher
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When a user selects <CTRL>+<F12> keys they will still see the sign on box for Galileo Desktop.
Please select cancel and then select Terminals to work on Galileo Desktop or select one of the other but-
tons to work in Smartpoint.
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Synchronization Error
Travelport Smartpoint and Galileo Desktop use the same session and occasionally they can get out of
synch and the following error is returned:
Resolution: Have user toggle to Galileo Desktop and enter <Ctrl> + <R > keys, which should resolve the
error.
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Prior to Travelport Smartpoint, the tool a user utilized to switch between GTID connections was through
the Host/Galileo Desktop TCP/IP Configuration tool.
With Travelport Smartpoint, GTID connections can be managed through the connections drop down
A user switching between multiple GTID connection may log into Galileo Desktop and then launch/toggle
to Travelport Smartpoint and receive a log in box again. After entering their User and Password and click-
ing okay, the log in prompt may appear again. And the process just keeps repeating.
Resolution: Most likely cause is their GTID connection from the Galileo Desktop TCP/IP is set to one
GTID connection and this did not synch to Travelport Smartpoint which is set to a different GTID
connection. Have the user change their GTID Connections to match.
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Keyboard Mapping
Travelport Smartpoint is designed to accommodate non-standard keyboards including Sabre keyboard
mapping which uses special characters including the cross of Lorraine, and also Swiss keyboards.
Click My Connection at the top of the Terminal Window, and click the Keyboard Mapping drop-down:
Select the required keyboard mapping and save the settings.
To utilize GDS keyboard mapping, user may select the Apollo keyboard mapping in the Galileo TCP/IP set-
tings in the Control Panel. This enables you to use special characters including the pillow ([]) end item
(+), display (*) dollar sign ($) and colon (:).
The SOM key is Not mapped to the keyboard If the user types what is normally a mapped SOM on their
Galileo Desktop keyboard (the tila ~ key) they will receive the ~ or ` before their GDS format resulting in
errors.
Resolution: If the user needs to type in a SOM they will need to utilize the <SHIFT> + < . > keys (to
enable the right arrow key on their keyboard).
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Fare Issues
When an user tries to view a fares display (e.g. FD20JANCDGLON/BA) Travelport Smartpoint may return
the following Error "AGENT NOT AUTHORISED"
This is not a Travelport Smartpoint Error. Please check the users AAT field PFII. Travelport Smartpoint
requires that the PFII field in the AAT is set to Y in order for the Fare Display requests to function prop-
erly.
This message is not an error, but actually means that the modifier being used has not been implemented
in Travelport Smartpoint. It is important to remember that not all modifiers supported by Travelport
Smartpoint/Galileo are implemented in Travelport Smartpoint. Travelport continues to enhance Travel-
port Smartpoint as a result of the feedback provided by customers.
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When FEX is used as a form of payment, the exchange ticket number is missing
Creating initials appear as numeric in PNR retrieve
Car avail results discrepancy between Travelport Smartpoint and Galileo Desktop Focalpoint
Ticketing agency modifier not shown/ And VC mod not being shown
Name not correctly shown in SVC segment when booing containing an EMD is displayed in Travel-
port Smartpoint
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Hotel Maps
Not all hotels are shown on the new map display - This is a limitation of the current geo-location
data that is available from the host for hotels.
In the example below, 12 hotels are returned in Hotel Availability but only 7 are plotted on the map.
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Resolution: User can switch to native mode from the terminal menu to remain in Travelport Smartpoint
and access limited access drop through.
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Switchable Access
Switchable Access is not supported in Travelport Smartpoint. This feature allows a user to switch
between Galileo and Apollo Hosts with the need for separate GTIDS.
For Apollo: 6C1V is the format to switch to Apollohost, 6C1G is the format to switch to
Galileo host
For Galileo: ##1V is the format to switch to Apollo host, ##1G is the format to switch to
Galileo host
If a user utilizes Switchable Access while in Galileo Desktop Terminal and then launches or toggles
to Travelport Smartpoint, they will receive the following error message dialog box:
Resolution: Either Switch to Native mode from the Terminal drop-down menu or type <CTRL>+<N>
keys or toggle back to Galileo Desktop Terminal and switch back to primary GDS host.
Note: Switching to Native mode will disable interactive click-able links and colors in Travelport Smart-
point.
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Unsupported Entries
Unsupported entries- some entries are not supported in Travelport Smartpoint this will result in a
warning triangle being shown.
If there is no data returned in Travelport Smartpoint and it is a valid entry then the user can retry
using the semi colon ( ; ) for Galileo or exclamation ( ! ) for Apollo and send a standard cryptic
command.
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Air Asia AK and Air Asia Thailand FD and Air Asia Indonesia
QZ and Air Asia Philippines PQ and Air Asia Japan JW
Customer information:
First and Last Name: Required
Name Prefix Required: Required
Name Prefixes Supported: Mr., Mrs., Ms., Miss, Master, Child.
Email Address: Required
Phone Number: Required
Mailing Address: Not Required
Gender: Required
Date of Birth: Required
Nationality: Required
Passport Information: (international Flights): Required
Frequent Flyer Information: Not Required
Maximum Destinations: 2
Fulfillment Support:
Hold Booking: No
Split Payment: No
Partial Payment: No
Credit Cards Supported: AX, VI, MC.
CVV Required: Yes
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Resolution: User either switches to Native Mode in Travelport Smartpoint <CTRL>+<N> keys or uses a !
after every Amtrak entry.
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easyJet U2
Customer information:
First and Last Name: Required
Name Prefix Required: Required
Name Prefixes Supported: Mr., Mrs., Ms., Miss, CHD, Mr. +Infant, Mrs. +Infant, Ms. +Infant, Miss +Infant.
Email Address: Required
Phone Number: Required
Mailing Address: Required
Gender: Not Required
Date of Birth: Required for Children and Infants.
Nationality: Not Required
Passport Information: (international Flights): Not Required
Frequent Flyer Information: Not Required
Maximum Segments: 8
Maximum Destinations: 8
Fulfillment Support:
Hold Booking: No
Split Payment: NoPartial
Payment: No
Credit Cards Supported: AX, VI, DN, SW, MC, EL, EV, CB, DL, DM, TP.
CVV Required: Yes
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Jet2 LS
Customer information:
First and Last Name: Required
Name Prefix Required:Required
Name Prefixes Supported: Mr., Mrs., Ms., Miss, Master.
Email Address: Not Required
Phone Number: Not Required
Mailing Address: Not Required
Gender: Required
Date of Birth: Required for Children and Infants.
Nationality: Not Required
Passport Information: (international Flights): Not Required
Frequent Flyer Information: Not Required
Maximum Destinations: 8
Fulfillment Support:
Hold Booking: No
Split Payment: No
Partial Payment: No
Credit Cards Supported: AX, VI, MC, MA, SO, VE.
CVV Required: Yes
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When the agent does XI cryptic command to cancel an entire GDS reservation, a cancel request is
sent and upon a successful response, the GDS flights and the ZK segments representing the ACH
flights are canceled, and remarks are added to the PNR indicating the cancellation information.
If the agent submits a cryptic command that cancels only certain segments, but the segments spe-
cified represent an entire ACH reservation, cancel request is sent and upon a successful response,
specified segments are removed from the GDS PNR and appropriate remarks are added, doc-
umenting the cancellation.
If the cancel request fails, TAS will return an error and Travelport Smartpoint will display this
error in the terminal window.
Airlines may restrict changes after booking. In order to make a change, use cryptic commands, not GUI
screens, to make the desired changes to the PNR then end transact (E, ET, ER). These changes will be
processed by Travelport Aggregated Shopping (TAS) and could require additional information to be
provided using TAS formats. For example, TAS might prompt for a form of payment to cover changes
fees.
Changes should be made via cryptic commands rather than a GUI.
Best Practice: Make any changes or cancellations to Direct Payment bookings via cryptic com-
mands, not via a GUI.
Be aware that when Direct Payment airline flights are sold, the airline could charge the purchase
price in a different currency than Travelport Smartpoint has displayed on the screen.
To book Direct Payment airlines the agent can use the # and submit the Low cost Selling booking
screen. At this time there are no carrier-specific validations, so although the screen does not
require a piece of information, the airline might refuse the booking until the information is
provided. See Booking Information section for Carrier rules
The agent should not use TAS entries once a SS response has been received.
Likewise, if the agent has started the booking process via availability or TAS, the agent should use
TAS commands with an ! or ; appended to complete the booking
FQ on Direct Payment flights (ZK status) sold via Travelport Smartpoint shop or branding screens
will not work correctly and should be avoided. FQ should not be needed since Travelport Smart-
point will store the fare automatically when a shopping option is booked.
CVV is required by most Direct Payment carriers, but it cannot be stored in the host. Please use
the Low cost Selling form to submit Credit card data if CVV is required.
Cannot synch ancillaries for Direct Payment airlines -
When doing ancillary shop for Direct Payment post-booking, Travelport Smartpoint will be unable
to retrieve purchased ancillary services. Enhancement to the SOA book service is pending.
The agent can only sell one instance of a given service per passenger. In other words, when the
agent selects a service to book by setting the number to 1, he or she cannot set a number to 2.
The agent cannot request 2 meals, for example, for the same travelerl on the same flight.
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DAS* will not return an interactive screen; it will return the terminal emulation screen and the
agent must use terminal/cryptic commands to sell services that way.
Ancillary services rules are not available to Travelport Smartpoint to interpret at this time, so the
agent might encounter more booking or modification errors than anticipated.
For example, the airline might specify that an ancillary must be sold for all passengers for all
flights, but Travelport Smartpoint will enforce that rule. In general, ancillary services for U2 must
be booked for all segments.
Use ER, then QEP once the booking process is completed and the PNR is updated with the airline
confirmation.
If the agent uses TAS in terminal emulation to add a flight to a PNR/BF then request a seat map,
Travelport Smartpoint might not be able to display the seat map for an ACH flight.
Best practice: When the agent wants to display a seat map for an Direct Payment airline, use
Travelport Smartpoint for the entire process.
Travelport Smartpoint will support only one Direct Payment airline per PNR.
Warnings not displayed can include U2 carrier may not support private fares modifiers or Direct
Payment carriers do not support AirLegModifiers. All errors received will be displayed.
After the agent selects to Submit something to book, there may be several things happening
behind the scenes and although it appears that nothing is going on, Travelport Smartpoint is actu-
ally working. User needs to be patient and DO NOT click or hit enter multiple times. Doing so will
lock Travelport Smartpoint
In a future release Travelport Smartpoint will display interstitial messages to let the user know
that we are working,.
Be aware that Travelport Smartpoint will display errors in an unusual format at times, including
some of the programming language (XML).
At time of Book, Travelport Smartpoint will be displaying the errors and warnings we receive.
Other transactions will only display errors.
Direct Payment airlines sometimes do not support some of the modifiers supported by the GDS air-
lines.
Some common modifiers can include: PrivateFares and booking cabin, nonstop flights only, etc.
Direct Payment airlines will not have a stored fare reflected in the ATFQ or Filed Fare.
Please see the RMU (1V) or DI.FT- (1G) remarks for the cost information.
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
If the PNR contains more than 4 travelers, traveler information will need to be completed via
cryptic commands or in the Customer Information screen (available in the Terminal window PNR
menu).
To add Gender and Date of Birth for the additional travelers, create an SSR DOCS with this inform-
ation.
When booking Direct Payment airlines, do not IR if any errors are occurring. Doing so will remove
all the data Travelport Smartpoint has pending to book with the airline.
On Lowcost Selling screen, if the agent adds a Phone number, it will be added by Travelport Smart-
point as Home on Galileo, Residence on Apollo.
Associated city will be pulled from TCTY of AAT. Agent must always add a new phone number on
this screen with numeric data only.
When doing a modification of an Direct Payment connect airline, commit any flight changes
before making seat/ancillary changes in a separate transaction.
On the Lowcost Selling screen, Travelport Smartpoint currently requires 5 characters or more
(D3088), instead of the desired minimum of 4.
Ryanair should be shopped round trip. If multiple shops are done and the origin airport for each
shop request has a different currency, Travelport Smartpoint will not be able to make the booking
with Ryanair.
Best Practice; Shop the entire trip in one shop request, especially for Direct Payment airlines.
Only 1 instance of a service can be booked per traveler per segment at this time.
On a seat map, when displaying a seat which has already been booked, that seat could display in a
different currency than the other seats in the seat map.
Direct Payment airlines sometimes do not support some of the modifiers supported by the GDS
airlines. Some common modifiers can include: PrivateFares and booking cabin, nonstop flights
only, etc.
Direct Payment airlines will not have a stored fare reflected in the ATFQ or Filed Fare. Please see
the RMU (1V) or DI.FT- (1G) remarks for the cost information.
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Tigerair Australia TT
Customer information:
First and Last Name: Required
Name Prefix Required: Required
Name Prefixes Supported: Mr., Mrs., Ms., Miss, Dr., Mstr.
Email Address: Required
Phone Number: Required
Mailing Address: Required
Gender: Required
Date of Birth: Required
Nationality: Required on international flights.
Passport Information: (International Flights): Required
Frequent Flyer Information: Not Required
Fulfillment Support:
Hold Booking: No
Split Payment: No
Partial Payment: No
Credit Cards Supported: VI, MC, DN.
CVV Required: Yes
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Customer information
First and Last Name: Required
Name Prefix Required: Required
Name Prefixes Supported: Mr., Mrs., Ms., Miss, Master.
Email Address: Required
Phone Number: Required
Mailing Address: Required
Gender: Required
Date of Birth: Required
Nationality: Not Required
Passport Information: (international Flights): Not Required
Frequent Flyer Information: Not Required
Maximum Destinations: 8
Fulfillment Support:
Hold Booking: No
Split Payment: No
Partial Payment: No
Credit Cards Supported: AX, VI, MC, VE, TP
CVV Required: Yes, No for TP.
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Custom Plug-ins
Custom plug-ins are features that are not part of the core product and can be acquired through various
channels; more information is available under each plug-in topic. We are consolidating help here so you
can find the information you need to use each of the plug-ins offered. This list will grow. The plug-ins
offered include:
Quick Menu
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Quick Menu
The Quick Menu is a floating toolbar/menu that allows an agent to assign actions/functions to each tool-
bar button. This menu allows an agent to follow a specific workflow or to simply have easy access to
commonly used Smartpoint features. The supported custom actions include launching the Smartpoint
PNR, Profile, Traveler, Air, Car, Hotel, SSRs, Finish Info windows and sending Smartpoint terminal com-
mands.
This feature is not part of the core product. Itcan be ordered on Travelport Marketplace. For additional
detail on ordering from Marketplace click here.
The topics in this section include:
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Installation/Ordering
Travelport Quick Menu was developed by Travelport based on requests from our customers. Were offer-
ing it free to all agencies using our Galileo or Apollo systems through Travelport Marketplace. Ordering
from Marketplace is limited to individuals within an agency who are authorized to make contractual
decisions on behalf of the agency. Your Travelport sales and account management team can get your
agency set up.
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Requirements
Travelport Smartpoint version 3.0 or later must be loaded prior to using the Quick Menu plug-in:
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
If you have closed the Quick Menu, you can reopen it again later by typing the command #MENU in the
Smartpoint Terminal Window. The Quick Menu will also automatically appear the next time Smartpoint
is launched.
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
Once the toolbar is moved, it will no longer be docked to the Smartpoint Terminal Window and will stay
where it was moved even when the terminal window is moved. To reset and re-dock the toolbar to the
terminal window in the default location, click the arrow in the lower-right corner and then select Reset
Position.
The toolbar can also be reset and re-docked to the terminal window in the default location by typing the
command #MENU RESET in the terminal window. This is useful when the menu has been moved off the
screen where it can no longer be accessed.
To add, modify, or remove buttons click the arrow in the lower-right corner and then select Add or
Remove Buttons
The Menu Management screen will appear. Use the appropriate buttons to Add, Remove or Reorder the
actions/functions.
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To restore the Quick Menu toolbar to the factory defaults, click on the Restore to defaults button.
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Travelport Smartpoint v5.1 for Apollo and Galileo User Guide
PNR
Clicking on this Action will launch the Galileo Desktop Retrieve PNR screen.
Show Screen
Profile
Clicking on this Action will launch the Galileo Desktop Retrieve PRO-file screen.
Show Screen
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Traveler
Clicking on this Action will launch the Smartpoint Customer Information screen.
Show Screen
Agencia
Clicking on this Action will send the command #AG to the Terminal Window which will launch the Agen-
cia window for users with appropriate permissions.
Show Screen
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Air
Clicking on this Action will launch the Smartpoint Air Availability Search screen.
Show Screen
Car
Clicking on this Action will launch the Smartpoint Car Availability Search screen.
Show Screen
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Hotel
Clicking on this Action will launch the Hotel Availability Search screen. Please note that if an agent
enters any Rate Access Codes, Quick Menu will remember these Rate Access Codes and will pre-populate
the fields the next time the Hotel Action is clicked on from the Quick Menu toolbar.
Show Screen
Also note that the Rate Access Codes will pre-populate from the agency MAR record if a hotel line is
present that says HOTEL PREF followed by up to 3 Rate Access Codes. This can be added to the MAR
by a user with proper permissions making the following commands:
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Display the MAR on Apollo by entering the command >S* (on Galileo the command is >C*).
Add the hotel pref line. For example, to add 3 Rate Access Codes for SONY, IBM, and ACME enter
the command >RC:50NH/HOTEL PREF/SONY/IBM/ACME
To remove the line added in step 2 for line 50, enter the command >RC:50
Also note that Rate Access Codes will prepopulate from the Travelscreen hotel preferences of the cur-
rently retrieved PRO-file (to view these preferences on Apollo, type >SP*HB for the business preferences
or >SP*HP for the personal preferences, and on Galileo use the commands >CP*HB or CP*HP).
Rate Access Codes will prepopulate first from the MAR. If there arent at least 3 codes present in the
MAR then current PRO-file Travelscreen preferences will be used for the remaining codes. If there still
arent at least 3 codes in the MAR or Travelscreen then previously entered Rate Access Codes will be used
(as mentioned above).
Finish
Clicking on this Action will launch the Galileo Desktop Save PNR screen.
Show Screen
SSR Docs
If a button is added to the toolbar of Type SpecialServicesDOCS, clicking on this Action will launch the
Smartpoint Primary Document Information screen.
Show Screen
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Click the arrow in the lower-right corner of the toolbar and select Add or Remove buttons.
Click the Add button on the Menu Management screen, for Name enter DOCS, for Type select
Smartpoint, and for Action select SpecialServicesDOCS
Press the Save button.
Show Screen
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Custom Commands
Any command that can be entered in the Terminal Window can be assigned to a button. For example, to
create a button that sends the command >#SEAT, do the following:
Click the arrow in the lower-right corner of the toolbar and select Add or Remove buttons.
Click the Add button on the Menu Management screen, for Name enter Seat, for Type select Com-
mand, and for Action enter the command #SEAT
Press the Save button
Show Screen
Now, when you press the newly added Seat button on the toolbar, the command #SEAT will be sent to the
Terminal window which will launch the Smartpoint Seat screen.
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Support
Should you encounter any problems, please contact Tech.sales@travelport.com
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Troubleshooting
If the toolbar is not working the way you expect, the first thing to check is the configuration screen. To
open the Menu Management screen:
On the Menu Management screen, make sure each button shows the desired assignment. To view
each assignment, click each item in the list and confirm that the properties on the right are cor-
rect.
To reset the toolbar/menu to the default buttons, press the Restore to defaults button and then
press the Save button.
If you are still having trouble with toolbar, you can delete the configuration file located at
C:\Users\nnnnn\AppData\Roaming\Travelport\Common\Apollo\QuickMenu.xml (where nnnnn is
your username in Windows).
If you cant see the Quick Menu toolbar with Smartpoint running, try following:
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