Microsoft Cloud Partner Program Frequently Asked Questions

PROGRAM OVERVIEW ........................................................................................................................................... 2

PROGRAM REQUIREMENTS ................................................................................................................................... 3

ENROLLMENT REQUIREMENTS ..........................................................................................................................................3

PROGRAM BENEFITS .............................................................................................................................................. 8

PROGRAM BENEFITS LIST .................................................................................................................................................8

CLOUD ESSENTIALS PACK BENEFITS....................................................................................................................................9
CLOUD ACCELERATE PROGRAM BENEFITS ...........................................................................................................................9

MICROSOFT ONLINE SERVICES INTERNAL USE RIGHTS ......................................................................................... 11

ALL INTERNAL USE RIGHTS .............................................................................................................................................11

BUSINESS PRODUCTIVITY ONLINE SUITE (BPOS) TO MICROSOFT OFFICE 365 TRANSITION ........................................................13
MICROSOFT OFFICE 365 ...............................................................................................................................................13
WINDOWS AZURE PLATFORM.........................................................................................................................................14
WINDOWS INTUNE .......................................................................................................................................................14
MICROSOFT DYNAMICS CRM ONLINE..............................................................................................................................16

PARTNER OF RECORD .......................................................................................................................................... 17

PROGRAM SUPPORT ............................................................................................................................................ 19

May 31, 2013 Page 1

Microsoft Cloud Partner Program Frequently Asked Questions

Program Overview

1) What is the Microsoft Cloud Essentials Pack?

The Microsoft Cloud Essentials Pack gives you the opportunity to learn about and try the latest
cloud software, online technical support, training and other resources from Microsoft at no
charge. It is ideally suited for partners just starting to build a Microsoft Online Services business.
Leveraging Cloud Essentials benefits will help you experience Microsoft cloud solutions and
learn how to build your Microsoft cloud services business.

2) What is the Microsoft Cloud Accelerate Program?

The Microsoft Cloud Accelerate Program is designed for partners that are already committed to
a cloud business. In addition to the benefits received in the Cloud Essentials Pack, you are
rewarded with a Cloud Accelerate logo, 5 Advisory hours for support (20 hours for partners
joining prior to August 1st 2012), priority listing in Pinpoint, access to future Microsoft Cloud
product roadmaps, additional Internal Use Rights licenses and Online Services Advisor incentives
and accelerators.

3) Can I belong to both the Cloud Essentials Pack and the Cloud Accelerate Program?

Yes, you are able to join Cloud Essentials Pack and Cloud Accelerate Program at the same time.
You will need to join the Cloud Essentials Pack first before you can graduate to the Cloud
Accelerate Program where you will have access to all of the Cloud Essentials Pack benefits, and
the additional Cloud Accelerate Program benefits. The Internal Use Rights benefits for the
Microsoft Online Services are NOT additive and are capped at the Cloud Accelerate level.

4) If my organization has qualified for the Cloud Essentials Pack or Cloud Accelerate
Program, can the program benefits be shared across locations?

Yes, the benefits are earned at the parent organization level. All locations associated with your
Partner organization in the Partner Membership Center (PMC) are eligible to access and share
these benefits. Similarly, only users associated with your organization and its locations in PMC
can access the benefits via the Microsoft Cloud Partner Portal.

5) There used to be a Build & Develop track, where is it now?

The Build & Develop track has been removed with effect from Jun 26, 2012.

May 31, 2013 Page 2

Microsoft Cloud Partner Program Frequently Asked Questions

Program Requirements

Enrollment Requirements

6) What agreements do I need to sign before my company is eligible to join?

To sign up for the Cloud Essentials Pack or the Cloud Accelerate Program, you need to agree to
the Terms and Conditions of the Microsoft Partner Network Agreement. To be eligible for the
Cloud Essentials Pack or the Cloud Accelerate Program, you need to sign the Microsoft Online
Services Partner Agreement (MOSPA) and pass the Microsoft Online Services Partner
Assessment. You can click here to learn more about MOSPA.

Cloud Essentials: Starting on July 6, 2012 partners who sign the MOSPA Agreement and take the
MOSPA Assessment will be automatically enrolled/renewed into Cloud Essentials.

Beginning in August of 2012, you will also be automatically enrolled in the Cloud Accelerate
Program, once you fulfill the necessary requirements.

7) If my MOSPA has expired, can I still join the Microsoft Cloud Partner Program?

To qualify for the Cloud Partner Program, you must re-sign MOSPA and take the required
assessment. If you have satisfied all program requirements, you will qualify for all of the
available program benefits, without restriction.

8) Is there a fee to join the Cloud Essentials Pack?

There is no program fee to enroll in the Cloud Essentials Pack.

9) Will there be a fee to join the Cloud Accelerate Program?

You must meet all the required qualifications and have either a Silver or Gold competency, or a
Microsoft Action Pack Subscription (Solution Provider or Development and Design) to join the
Cloud Accelerate Program.

If you do not have an active membership in a Microsoft Action Pack Subscription, or at least a
Silver Competency in the Microsoft Partner Network, you will be required to meet the
requirements for and obtain a Microsoft Action Pack Subscription or Silver Competency (local
fee will apply).

May 31, 2013 Page 3

Microsoft Cloud Partner Program Frequently Asked Questions
10) What are the specific requirements for the Cloud Essentials Pack and the Cloud
Accelerate Program?

The following qualification requirements must be met to qualify for the Cloud Partner Program.
As you graduate from the Cloud Essentials Pack to the Cloud Accelerate Program, the benefits
and requirements increase, by design. Most program requirements apply to both the Cloud
Essentials Pack and the Cloud Accelerate Program.

Please refer to the table below for detailed requirements for the Cloud Essentials Pack and the
Cloud Accelerate Program.

Program Cloud Cloud Accelerate Details

Requirements Essentials
A partner must have a
signed Microsoft
Online Services Partner
Agreement (MOSPA)
Partner must take any
required assessments
to attain MOSPA.
Partner must be
enrolled in a Silver
Competency OR have
an active Microsoft
Action Pack
subscription: If not,
partner must satisfy n/a
requirements to enroll
as Competency or
Action Pack
Subscription partner
and pay the local fee.

Sales Completed *Note: the 25 seats sales

Cloud Essentials:
Partner must have sold
at least 25 seats to
maintain IUR (any
Online Services product
offered in the program)
Sales Completed
Cloud Accelerate:
Partner must have sold
3 deals with a
combined total of 150
or more seats. Deals
must have occurred in
requirement for Cloud Essentials
has been waived from Jun 12,
n/a 2012 Jun 30, 2013. To maintain
the use of IUR after Jul 1 2013,
the partner must sell at least 25
seats in the last 12 months.
*Note: Partner must maintain
sales of at least 3 deals and 150
seats in order to maintain
n/a membership in the in the second
and any subsequent years.

May 31, 2013 Page 4

Microsoft Cloud Partner Program Frequently Asked Questions
the 18 months prior to
enrollment.

Note: n/a represents Not Applicable

11) If I am a Reseller and I sell through a Distributor, how can I associate to them?

If you have not yet signed the Microsoft Online Services Partner Agreement (MOSPA), you can
go to www.microsoftcloudpartner.com and sign the agreement through a distributor in your
country and then return to www.microsoftcloudpartner.com to enroll in the Cloud Essentials
Pack. If you are an existing Cloud Essentials partner, you can contact the Regional Service
Center to associate to a Distributor.

12) How is Microsoft going to track the 3 deals and 150 seats requirement to enroll in
the Cloud Accelerate Program?

We will validate the sales shown on the Online Services Transaction Summary in your Partner
Dashboard. You need to have sold 3 quotes that are paid and add up to more than 150 seats to
satisfy this requirement.

May 31, 2013 Page 5

Microsoft Cloud Partner Program Frequently Asked Questions

Re-Enrollment Requirements
13) What are the steps to re-enroll in Cloud Essentials Pack?
Step 1: Your Program Administrator has to login to Partner Membership Center (PMC) to re-
enroll the MPN membership. If you are already an active network member, this step is not
required.
Step 2: Your Program Administrator has to login to www.microsoftcloudpartner.com and there
will be a banner reminding the partner to renew the Cloud membership. He can either click on
the banner or go to Renew Membership tab. Click on the hyperlink to renew Microsoft Online
Services Partner Agreement (MOSPA). You have to re-sign the agreement and take the
assessment (Note: assessment is required every 2 years).
Step 3: Click Complete Enrollment button on www.microsoftcloudpartner.com and you will
see an acknowledgement on successful renewal into the Cloud Essentials Pack.

14) I have just renewed as a MPN network member, do I need to re-enroll in the Cloud
Essentials Pack and the Cloud Accelerate Program?

Yes, you will need to re-sign the Microsoft Online Service Partner Agreement (MOSPA) from the
Partner Membership Center and re-visit www.microsoftcloudpartner.com to ensure your
enrollment status is active

15) What are the requirements to re-enroll in the Cloud Essentials Pack and the Cloud
Accelerate Program?

There are different requirements for renewing your membership in the Cloud Partner Program
versus renewing your cloud services Internal Use Rights (IUR) benefits. These are described
separately for the Cloud Essential Pack and the Cloud Accelerate Program:

Program Renewal

Cloud Essentials Pack: Partners must maintain their enrollment requirements to remain in the
program. Your organization can continue to access all the benefits of the program, with the
exception of IUR, which has additional requirements described below.

Cloud Accelerate Program: As a Microsoft Cloud Accelerate partner, your organization must
demonstrate a higher level of commitment to renew your membership and continue enjoying
the greater level of program benefits, which involves additional requirements to renew. To re-
enroll in the program, partners must maintain all program requirements in good standing: MPN
Membership, MOSPA Membership and meet their program sales goal of 3 deals and a minimum
of 150 licenses sold (both requirements are product agnostic) in the 12 months preceding

May 31, 2013 Page 6

Microsoft Cloud Partner Program Frequently Asked Questions
renewal. This target will be continually assessed during the program term to ensure alignment
with the capabilities of our committed partners.

Internal Use Rights

Cloud Essentials Pack and Cloud Accelerate: In addition to respective program enrollment
requirements, you must sell at least 25 seats (PC licenses for Intune) of each online service being
used, during the enrollment year, to qualify for another 12 months of Internal Use Rights for
each of those online services. If you do not qualify for a particular online service, partner
preferred pricing may be available for you to continue these services, while you maintain an
active status in the Cloud Program. (Note: the 25 seats requirement has been waived through
to Jun 30, 2013)

Partner preferred pricing is currently available for:

o Dynamics CRM Online: $19 per seat (refer to Dynamics CRM Online Website for details)

Standard rates apply for other Online Services Products, such as O365 and Windows Intune.

16) What happens if I dont meet my sales or revenue commitment by the end of year
one for the Cloud Accelerate Program? Is there a grace period for me to meet the
requirement? What happens if I dont meet the grace period?

There is no grace period and you will no longer be able to receive your cloud software
benefits and resources if you do not meet your sales commitment.

17) How is Microsoft going to track the 3 deals and 150 seats requirement to continue
in the Cloud Accelerate Program?

We will validate the sales shown on the Online Services Transaction Summary in your Partner
Dashboard. You need to have sold 3 quotes that are paid and add up to more than 150 seats to
satisfy this requirement.

18) When does Microsoft start tracking the 3 deals and 150 seats requirement? Is it
based on fiscal year or calendar year?

We track the 3 deals and 150 seats sales committed during your MPN membership period.

May 31, 2013 Page 7

Microsoft Cloud Partner Program Frequently Asked Questions

Program Benefits

Program Benefits List

19) Where can I find a complete listing of benefits for the Cloud Essentials Pack and
the Cloud Accelerate Program?

Go to the Microsoft Cloud Partner Portal home page and click the Microsoft Cloud Essentials
Pack and Microsoft Cloud Accelerate hyperlinks.

20) Where can I find out if the Online Product is available in my country?

You can go here to check if the online product is available in your country.

21) How can I become a Cloud Distributor?

To become a Cloud Distributor, please contact your Partner Account Manager.

22) How can I be listed as a Cloud Distributor partner?

To be listed in the Microsoft Partner Network (MPN) Cloud Distributor Directory, must be an
authorized cloud distributor and either 1) utilize the Microsoft syndicated landing page by
enrolling at the Microsoft Digital Commerce & Campaign Network; or 2) create a landing page
that meets the requirements. Contact your Partner Account Manager for details on the
requirements.

23) If I have Delegated Administration Privilege (DAP), what kind of transactions can
I carry out on behalf of my customer?

You will be able to perform administrative work such as assigning a license to a user, resetting a
user password. You will not be able to modify the billing of the Volume License subscription
such as adding seats and changing payment instruction.

May 31, 2013 Page 8

Microsoft Cloud Partner Program Frequently Asked Questions

Cloud Essentials Pack Benefits

24) Where do I access the Online Technical Communities for cloud?

Visit Online Technical Communities for support on Office 365, Windows Intune, Dynamics CRM
Online and Windows Azure.

Cloud Accelerate Program Benefits

25) How many Advisory Hours are included in the program benefits?

If you joined the Cloud Accelerate Program prior to August 1st 2012, are awarded 20
advisory hours until the end of their MPN Renewal period. When you renew your Cloud
Accelerate membership, will be awarded 5 advisory hours.

If you join the Cloud Accelerate Program after August 1st 2012, you will be awarded 5
advisory hours.

26) As a Cloud Accelerate Program member, how do I access my Advisory Hours?

To find the Technical Advisory Service phone number closest to you click here.

27) What can I use the Advisory Hours for?

Your additional Advisory Hours can be utilized for cloud-product related Advisory Services
provided through your MPN benefits. Be sure to check out the full catalog of Technical
Enablement workshops available to help build and grow your Cloud Services practice. In
addition, you may utilize your hours for specific advisory services available to you from our
Partner Technical Consultants. To find the Technical Advisory Service phone number closest to
you, click here.

28) What are the Online Services Advisor incentives for Cloud Accelerate partners?

Starting on October 10, 2012, Partners enrolled in Cloud Accelerate can earn up to 23% in year 1
through the new Online Services Advisor incentives and accelerators outlined below, which
reward partners for driving sales and deployment, and managing relationships with customers
using Office 365 and Windows Intune sold through both the Microsoft Online Services
Agreements (Web-Direct) and Enterprise Agreements (EA). The incentives will be launched on
October 10, 2012. Partners selling CRM Online will earn 30% incentives in year 1 and will not
have accelerators in the period of October 2012 June 2013. Please review the FY13 Incentives
Guide to learn more.

May 31, 2013 Page 9

Microsoft Cloud Partner Program Frequently Asked Questions
Cloud Accelerate partners now eligible for accelerators: On top of the core incentives for
selling, deploying and managing, Cloud Accelerate Partners are eligible to earn an additional 4%
to 7% incentive as accelerators on eligible Office 365 and Windows Intune seats. The
accelerators will be applied retroactively July 1, 2012.

Minimum Seat One-time Recurring

Requirement
Active Cloud Essentials N/A 12% 4%
Partners
Active Cloud Accelerate 150 to 499 16% 4%
Partners 500 to 2,499 18% 4%
(3 customers, 150 seats) 2,500 19% 4%

Recurring Management incentives for Enterprise Agreement (EA) deals after 10 October 2012:
After October 10, 2012, partners will earn 4% management incentives on new MOSA and EA
deals for deployment of seats. Recurring management incentives on Enterprise Agreements are
limited to up to a 3-year maximum. The three-year period starts with the date of partner
association with the EA. This is exciting news for partners helping EA customers to deploy Office
365, Windows Intune and CRM online. Partners that have sold MOSA deals up to October 9,
2012 continue to receive 6% manage incentives until June 30, 2014.

29) Where do I find additional information about the Online Services Advisor
incentives for Cloud Accelerate partners?

Please review the FY13 Incentives Guide (http://tinyurl.com/partnerincentives) to learn

more.

May 31, 2013 Page 10

Microsoft Cloud Partner Program Frequently Asked Questions

Microsoft Online Services Internal Use Rights

All Internal Use Rights

30) Are there any restrictions on the Internal Use Rights (IUR) awarded through the
Microsoft Cloud Partner Program?

Internal use services may not be used for direct revenue-generating purposes, commercial
purposes, personal purposes, or customer training. The IUR earned by joining the Microsoft
Cloud Partner Program is intended to help you explore Microsofts cloud services, and to help
you grow your business by building or selling cloud solutions based on these technologies.
These IUR benefits are not intended to be used in commercial transactions between a partner
and a customer (these principles and guidelines are consistent for software benefits provided
through the Microsoft Partner Network Program).

31) When will new Online Services be available in the Cloud Partner Program
benefits?

The goal of the Microsoft Cloud Partner Program is to provide Microsoft partners with an early
opportunity to begin learning about and building businesses in the cloud with Microsoft Online
Services. The Microsoft Cloud Partner Program will offer online services products as soon as
they are available in market, if not earlier.

Once these benefits are made available, we will post an announcement on

http://www.microsoftcloudpartner.com.

32) Can the Internal Use Rights (IUR) licenses included in the Cloud Essentials Pack
and/or the Cloud Accelerate Program be combined with IUR licenses offered to
partners through Gold and Silver competencies, or by signing MOSPA?

No, you cannot combine programs or offers to gain additional seats. Benefits will not exceed
what is offered by the Cloud Essentials Pack or the Cloud Accelerate Program.

May 31, 2013 Page 11

Microsoft Cloud Partner Program Frequently Asked Questions
33) Is there an option to purchase additional seats of the online cloud services?

Licenses purchased at partner preferred pricing are not meant to exceed the organizations
Internal Use Rights (IUR) caps described in the Cloud Program benefits. These licenses are
meant to provide partners with continuous access to Online Services in the event a partner does
not qualify for IUR through the Cloud Partner Program.

Partner preferred pricing is currently available for:

o Dynamics CRM Online: $19 per seat (refer to Dynamics CRM Online Website for details)

Standard rates apply for other Online Services Products, such as O365 and Windows Intune.

34) Why is the price for some online products higher in my country compared to
other country?

Microsofts pricing policy is to provide consistent and predictable local pricing while maintaining
reasonable alignment to the US Dollar. Local pricing for Microsoft products and services may
take into account local market dynamics resulting in regional variations to published prices.
Note that for indirect sales via partners, prices are charged by Microsoft to its partners and
partners will continue to determine the final price and currency of sale to their customers.

May 31, 2013 Page 12

Microsoft Cloud Partner Program Frequently Asked Questions

Business Productivity Online Suite (BPOS) to Microsoft Office 365

Transition
35) I currently have BPOS IUR, how can I transition to Microsoft Office 365?

You should receive a transition communication email from Microsoft informing you of the move
from BPOS IUR to Microsoft Office 365 IUR. If you want to get Microsoft Office 365 IUR today,
and start sending Trial Initiations and Purchase Offers, go to www.microsoftcloudpartner.com
and request this great benefit on the Get Benefits tab. Remember, you will need to have signed
the Microsoft Online Services Partner Agreement (MOSPA) and passed the corresponding
MOSPA Assessment in order to use the Trial Invitations and Purchase Offers features.

For more information on the BPOS to Microsoft Office 365 IUR transition plan, please click here.
Additional transition resources for partners can be found here.

36) What happens if my one year BPOS IUR benefit expires before it is migrated by
Microsoft to Microsoft Office 365 IUR?

To ensure that you are able to maintain service and data continuity, Microsoft extended the end
date of all BPOS one year Internal Use Rights (IUR) benefits offered through the Cloud Essentials
Pack until September 30, 2012, by which point these trial accounts will have been transitioned
by Microsoft to Office 365 IUR trial account.

Microsoft Office 365

37) What is included in the Office 365 licenses?

Each of the Office 365 licenses provided is valid for one instance (or seat) of any product
included in the Microsoft Office 365 Internal Use Rights (IUR) benefit, which includes Exchange
Online, SharePoint Online, Lync Online, Office Web Apps and Office Professional Plus.

38) How do I get access to Delegated Administration for Microsoft Office 365?
To gain access to the Microsoft Office 365 Delegated Administration partner feature you will
need to be enrolled in the Cloud Essentials Pack or Cloud Accelerate Program, have signed the
Microsoft Online Services Partner Agreement (MOSPA) and passed the corresponding MOSPA
Assessment, and have requested the Microsoft Office 365 IUR benefit on
www.microsoftcloudpartner.com. If you requested the Office 365 IUR benefit when you were in
the Cloud Essentials Pack, prior to enrolling in the Cloud Accelerate Program, you will need to go
through a secondary onboarding process on www.microsoftcloudpartner.com designed for
organizations that already have the benefit, but that would like to add partner features.
Detailed information about how to access and use the Delegated Administration partner feature
for Microsoft Office 365 can be found here.

May 31, 2013 Page 13

Microsoft Cloud Partner Program Frequently Asked Questions
39) I am unable to send O365 trial invitations to my customers, why is that so?
If you have completed the Microsoft Online Services Partner Agreement (MOSPA) requirements
prior to activating your Office 365 benefits, the partner features would be available at the initial
Office 365 login.

If you completed the MOSPA requirement after activating your Office 365 benefits, you must do
the following:
login to http://www.microsoftcloudpartner.com and navigate to the Get Benefits area
select the second Office 365 Get Started link and login to Office 365 via this path

Windows Azure Platform

40) Can the Cloud Essentials Pack or Cloud Accelerate Program Windows Azure
Platform benefit be combined with an existing MSDN Azure benefit on the same
account?

No, multiple Windows Azure Platform benefit resources cannot be combined on a single
account. However, the Microsoft Cloud Partner Program Azure benefit can be used as another
instance to help develop and test solutions and run internal applications.

41) Is there any notification or warning when I am close to exceeding my Azure IUR
benefit cap?

You will not receive any warning notification if your consumption is close to the IUR benefit cap.
However you will be able to login to your subscription page to check the usage.

Windows Intune
42) Is it necessary to upgrade to Windows 7 Enterprise to use Windows Intune?

No, you have the choice to upgrade to Windows 7 Enterprise when you are ready, or you can
use a previous version. Windows 7 Enterprise offers your customers the best user experience
today with an improved and intuitive interface and advanced search capabilities, plus BitLocker
drive encryption to better protect confidential data.

The Windows Intune Client software is supported on both 32 bit and 64 bit versions of:
o Windows 7 Enterprise, Ultimate and Professional
o Windows Vista Enterprise, Ultimate and Business
o Windows XP Professional with Service Pack (SP) 2 or later (SP3 recommended)

Additional Windows Intune operating system requirements can be found in the Windows Intune
FAQ.

May 31, 2013 Page 14

Microsoft Cloud Partner Program Frequently Asked Questions
43) Does my Windows Intune Internal Use Rights (IUR) include Windows 7 Enterprise?

No, your Windows Intune IUR licenses are for the Windows Intune Cloud Service only and do not
include Windows 7 Enterprise.

44) What happens if I need more licenses of Windows Intune than is covered by my
Internal Use Rights (IUR)?

If you require more than the allocated number of IUR licenses, you can purchase additional
licenses. Your IUR licenses and paid-for licenses must be purchased in separate accounts,
though they can both be managed using the Multi-Account Console.

45) How do I access the Windows Intune Multi-Account Console?

The Multi-Account Console is automatically presented to you at login as soon as your Windows
Live ID is set-up as an administrator of more than one account.

46) How can I sell Windows Intune?

In order to sell subscriptions to Windows Intune, you will need to first sign a Microsoft Online
Services Partner Agreement (MOSPA):
o If you are already a MOSPA partner you will not need to sign a new agreement.
o To learn how to become a MOSPA partner today, please click here.
o Subscriptions to Windows Intune will be sold like other cloud services from Microsoft
through the Microsoft Online Services website at www.microsoft.com/online.

May 31, 2013 Page 15

Microsoft Cloud Partner Program Frequently Asked Questions

Microsoft Dynamics CRM Online

47) Do you have questions about the CRM Online Internal Use Rights (IUR)?

If yes, please reference the Microsoft Dynamics CRM Online Internal Use Rights (IUR) FAQ.

48) I have earned a Silver CRM competency and joined Cloud Accelerate by selling CRM
Online. How can I join the CRM Software Advisor Program (CSA) and receive CSA
fees?

You will need to meet the requirements of the CSA program in order to qualify for CSA Fees.
The CRM competency requirements are different from the CSA program. The CSA program
governs Partners rights to resell, and provide services around, Microsoft CRM. You can learn
more about the CSA program here.

May 31, 2013 Page 16

Microsoft Cloud Partner Program Frequently Asked Questions

Partner of Record

49) How do I become a Partner of Record (POR)?

When you initiate a quote on behalf of your customer through the Microsoft Online Portal
(MOP), you will automatically be assigned as the POR when the customer activates a
subscription against your quote. Alternatively, the customer may add you as their POR when
they place an order on the Microsoft Online Portal, or can assign you as the POR up to 90 days
post order date.

If you have questions about establishing a POR relationship with your customers please contact
the Microsoft Online Services Support Team.

50) I have already signed the Microsoft Online Services Partner Agreement (MOSPA) and
taken the assessment, why am I not receiving my referral fees?

If you are located in the United States, Canada and Latin America and/or you are serving
customers residing in the United Stated, you are required to comply with the U.S. IRS
governance related to tax withholding. The documents required vary by region. To receive
Online Services Advisor fees, you may be required to submit the appropriate documents before
funds are disbursed by Microsoft. Please refer to the Microsoft Online Services Partner
Enrollment to find out what documents are required to complete the enrollment.

51) How do I receive my Partner of Record Fees (POR) for a Microsoft Online Portal
(MOP) customer?

If you have questions about POR fees, please review the Microsoft Online Services Partner
Agreement Guide.

52) How can I change the Partner of Record (POR) on behalf of a customer?

You cannot request to update a customers POR to your partner organization. Only the
customer can change the POR through the Microsoft Online Portal (MOP).

53) If I were to merge my organization with another organization, what will happen to my
Partner of Record (POR) fees?

Once your organization merges under another MPN organization, your organization will lose the
POR relationship with your customer. Before you merge with another organization, please work
with your customer to have them change the POR on their subscription to the MPN ID of the

May 31, 2013 Page 17

Microsoft Cloud Partner Program Frequently Asked Questions
new organization. Once your customer has updated the POR, you can then proceed with the
merge in Partner Membership Center.

54) How can I view the customer sales that have been transacted under my Partner of
Record (POR)?

If you are the Program Administrator, you will be able to view the customer sales transacted
under your Partner of Record by logging into Partner Membership Center (PMC) with the
Windows Live ID. At the PMC Home page, you can go to the Partner Dashboard through
Membership Status and Partner Dashboard. The customer sales are recorded in the Online
Services Transaction Summary tab.

May 31, 2013 Page 18

Microsoft Cloud Partner Program Frequently Asked Questions

Program Support

55) What is the process to opt-out of the Cloud Essentials Pack or the Cloud Accelerate
Program?

You can opt-out of the Cloud Essentials Pack of the Cloud Accelerate Program at any time by
contacting a Regional Service Center (RSC) representative.

56) As a Cloud Essentials Pack partner, I have access to Technical Presales Assistance on
deals related to Cloud products (Microsoft Office 365, Windows Intune, Windows
Azure, Microsoft Dynamics CRM Online), how do I access this benefit?

You can contact the Technical Presales Assistance phone number closest to your business
location.

57) What are the program support contacts?

Do you need help enrolling in the Cloud Essentials Pack or Cloud Accelerate Program, or just
have general Cloud Partner Program Questions?
o Please contact the Regional Service Center closest to you.

Do you have questions about activating your Microsoft Office 365, Windows Intune, or Windows
Azure Benefits?
o Please contact the Microsoft Online Services Support Team.

Do you have questions about activating your Microsoft Dynamics CRM Online Benefits?
o Please contact the Microsoft Dynamics CRM Online Support Team.

May 31, 2013 Page 19