Nights: The number of nights for the guest reservation this field also defaults from choices made in

the RATE QUERY screen.

Departure Date: The departure date auto-populates based on the arrival date and number of nights
this field also defaults from choices made in the RATE QUERY screen.

Adults/Child: Number of adults and children occupying the room that may directly affect the rates
with multiple person charges

Number of Rooms: Enter the number of rooms for this reservation. The field defaults to 1. If, for
example, the guest requires 2 rooms, enter 2 in this field (for one reservation, two rooms, same
confirmation number). All rooms will be of the same room type. Alternatively, if the guest requires
more than one room with separate confirmation numbers, see the Add On feature in the
Reservation Options (later in this chapter).

Rm. Type: The room type the guest prefers for the reservation that defaults from the choices made
in the RATE QUERY screen. Click the drop down arrow next to this field to change the preferred
room type.

RTC: Room Type Charge allows upgrades of guest into premium rooms without affecting the rate if
the Rm. Type field changes, this field should remain the original room type booked and quoted to
the guest.

Room: This field is the guests room number. This must populate at check in but may also to pre-
block a room during the reservation process. Click on the drop-down arrow next to this field to
select a room from the AVAILABLE ROOM search screen.

Rate Code: The code that defines the rate charged to the guest this field also defaults from choices
made in the RATE QUERY screen. To change a rate, click on the drop down arrow next to this field to
return to the RATE QUERY screen. The Rate for the Rate Code chosen displays in the RATE field.

Rate/Fixed Rate: The rate charged to the guest each night of the accommodation. To view multiple
rates or rate changes during the stay, select the ellipsis button next to this field. We cover fixing
rates on reservations in detail later in this chapter

Block Code: Populates if the reservation is part of a group or business block.

ETA: Field to record the guests estimated time of arrival for transportation Market: The market
defaults based on the Rate Code selection made in the RATE QUERY screen market defines the
sales sector the guest belongs and the rate they pay are tracked on reports. Source: The source
tracks how the hotel received this reservation (i.e. Guest Direct, CRS, Internet) may or may not
default based on Rate Code selection Res. Type: The method by which the guest intends to
guarantee the

reservation (i.e. Credit Card, 6pm Courtesy Hold) for arrival. The type defaults to the hotels most
common guarantee type, but may change by clicking on the drop down arrow next to this field.
Payment: Records the method of payment to guarantee the reservation (i.e. Visa, American Express,
Cash). To change the method of payment, click the drop down arrow next to this field. To add more
than one form of payment, select the ellipsis button to enter multiple payments.

Credit Card No.: When guaranteeing a reservation with a credit card, enter the card number in this
field. Depending on the Payment type chosen, OPERA validates the card number. In addition, if a
credit card number exists on the guest profile, an additional window displays asking if you would like
to use the card number on file.

Exp. Date: When guaranteeing a reservation with a credit, enter the cards expiration date. OPERA
validates expiration dates for future dates only.

CRS No.: For hotels that interface OPERA PMS with a Central Reservation

System (CRS), this field populates with the corresponding CRS confirmation number. If one
reservation record has multiple confirmation numbers or CRS reference numbers, you may view
these by selecting the ellipsis button next to this field.

Disc. Amt./%: To apply a discount directly to a reservation, enter either an amount or percentage in
this field. Note that the Rate field display changes with a discount entry.

Reason: Indicates a reason for applying a rate discount. Click the drop down arrow next to this field
to update the reason for offering a discount on the rate.

TA Record Locator: For hotels with direct GDS interfaces (with TA systems), the travel agents
reference number on this reservation populates in this field

Specials: Guest requests on a reservation (i.e. early check in, down pillow) that print on arrival
reports

Comments: Notes on reservations particular to that guest stay. After entering comments, a
Comments lamp appears at the bottom of the RESERVATION screen. A single click on this lamp
displays the comments entered.

Reservation Comments display on the RESERVATION screen. In-House Comments display after
check in on the reservation record. Cashiering Comments display on the BILLING screen.