Annual Report

2015-16
 CONTENTS

01 Message

02 About Us 30 Capacity Building

16 Impact 2015-16
34 Social Awareness

18 Recognition
36 Finance

20 Our Programs
38 Supporters

40 What's next?

42 Join Us
?Make A Difference is an amazing programme designed and run by young
adults who recruit other young people, outstanding college students like
themselves, to mentor and teach children who haven't had the same chances
in life as many of the mentors have had. These young volunteers understand
and believe in something very simple, that all children, regardless of their
circumstances, deserve the same chance to get educated and to build
productive and successful lives? And let me tell you, this work is amazing, and
it is vitally important.?
MICHELLE OBAMA
First Lady, Unit ed St at es of America
 M ESSA GE

2015 was a challenging year for Make A Difference, as we faced a significant bandwidth crunch caused
by our shift to a new operating structure. However we made huge strides in transforming and stabilising
both our team and operating culture, which has now allowed us to take on new team members and get
back to a more optimal size.

We also set up a number of new teams to improve our ability to deliver impact. These included a
dedicated Operations team, a new Mobilization team focused on improving the experience of our City
Teams and Volunteers, and a specialized Capacity Building team focused on increasing developmental
investment, competency and skills growth across our entire 4,250 strong delivery base.

We completed our transition to 'One Big MAD' with collaborative teams and cross-functional Directors,
and expanded our impact work to cover key intervention points including Transition Readiness and
After-Care as planned. This allowed to embark on Phase 2 this year, which moves us closer to our direct
impact goals by transitioning towards 'One Big Programme'.

We initiated the merger of our Discover and Ed Support Programmes to better synchronise life skills
with academic outcomes, and restructured operational structures across all programmes into a more
coherent and singular format. This provides the platform for us to begin the shift towards a more age
transitional approach that will allow us to tackle developmental and learning needs at the right time for
all the children we work with.

We shifted to a rolling and more transparent way of planning, which should give all teams much better
visibility of what's coming up, allow us to cost at a more granular level, and help manage the workload
that we sometimes struggle with. In tandem, we are improving our decision information systems so that
we are better able to see how we are doing financially, and how early we need to start making
adjustments when things don't go as planned.

Our newly restructured Fundraising team is now building strategies for broader funding streams,
particularly large grants, which are necessary as our operating cost is going up in line with the
improvements needed to ensure transformative long-term outcomes. We learned a lot from our
crowdfunding drives over the year, and are working hard to improve how they are set up, supported and
run in order to offset any long term dependency on grants.

The coming year 2016/ 17, will see us revamp and improve our presence online to improve social
advocacy, and shift our interaction with third parties and partners into a more mature and more global
space. We are also building new systems to enable our alumni teams to become ambassadors for the
cause, provide longer term continuity of support for the children they have worked with, and to become
agents of change in their own circles.

Finally, we hope to engage more with all of you, our supporters, to start the journey of changing
discourse and social consciousness around the needs of children in shelters, so that it's not just us, but
also our communities that comes together to make a difference.

Jit hin C Nedumal a Rizwan Tayabal i

1
Founder CEO
 A BOUT US

WHO WE ARE
Make A Dif f erence (MAD) is
a yout h driven, non-prof it
organisat ion working t o
ensure equit abl e out comes
f or chil dren in orphanages
and st reet shel t ers.

Registered as a non-profit in 2006,

Make A Difference works with 3,460
children in 69 shelters across 23 cities
in India, through a highly efficient
4,250 strong volunteer network.

Volunteers commit a year and spend

between 2 and 10 hours every week
mentoring, teaching and interacting
with children in order to ensure that
they get the development, support and
care they need during childhood.

Why we exist
According t o UNICEF, India is home t o t he l argest chil d popul at ion in t he worl d, wit h 400m chil dren t hat
incl ude an est imat ed 31m orphans, and nearl y 176m of t hese are considered t o be in need of care and
prot ect ion. Chil dren at risk in India, whet her orphaned and ot herwise, of t en end up in shel t ers, which
are under resourced and of t en f ocused more on basic needs t han eit her chil dcare or l onger-t erm
progression. The resul t is t hat bot h qual it y of l if e and adul t out comes f or chil dren in t his demographic
are very poor, l eading t o cycl es of povert y and abandonment . Wit h inadequat e educat ional
qual if icat ions, l if e skil l s, f inancial or emot ional support t o cope out side t hese inst it ut ions; chil dren who
have grown up in shel t ers of t en t ake up menial jobs, or get t rapped int o al cohol ism, viol ence, drug
abuse, prost it ut ion or t raf f icking. Sol ut ions of t en st ruggl e wit h t he scal e of t he probl em, and are
commonl y singl e dimensional or isol at ed. This is compounded by t he f act t hat l it t l e usef ul dat a exist s
because it has hist orical l y been dif f icul t t o t rack what happens t o chil dren af t er t hey l eave shel t ers.
Make A Dif f erence exist s t o address t hese chal l enges on bot h a l ocal and a syst emic scal e.

2
 A BOUT US

on
GOALS
si
Vi
Our vision is t hat even t he most
vul nerabl e chil dren in shel t ers are abl e t o
real ize equit abl e out comes.

We understand the most vulnerable as children who either do

not have a family to support them, or children whose families
are unable to provide a safe space for them to grow up in. Mi
Many of these children end up in shelters, which struggle to
ss
address more than infrastructure and basic needs, so Make A
Difference focuses on providing them with additional care
and support systems to ensure that they flourish.
i on

Make A Dif f erence mobil izes

young l eaders t owards ensuring
equit abl e out comes f or chil dren
in shel t ers t hrough empowering
Our minimum t arget is t o ensure t he chil d, improving t he
t hat t hese chil dren are abl e t o l ive ecosyst em and enabl ing t he
a l if e f ree f rom expl oit at ion and sect or.
are capabl e of managing emot ional
and f inancial l if e crises.

However our real goal is f or

chil dren we work wit h t o end up on
par wit h a st abl e middl e cl ass
demographic t hat al l ows t hem t o
s

break t he cycl e of povert y and

et

abandonment .
rg
Ta

3
 A BOUT US

STRATEGIES
Make A Difference mobilizes young leaders to ensure equitable outcomes for
children in shelters across India. We do this via three broad intervention
strategies that ensure holistic development and support :
1. Empower chil dren through better emotional health, life skills,
exposure, educational support, transition readiness and after care.
2. Improve t he ecosyst em around them by driving better practices among
the institutions that directly affect their lives; primarily shelters,
schools, family, state and society.
3. Enabl e t he sect or through better data, sharing knowledge and building
coalitions and networks.

Our programs are designed around t hree key

t heories of change:
Ongoing systematic
connection with and
intervention through
young volunteers
provides longer term
personal networks and
support systems for
Better care practices children in shelters.
among institutions This results in more
Children have better and agents that sustainable outcomes
adult outcomes if impact the child result and better
empowered on a in better quality of opportunities for
number of fronts, life as well as better children exiting
specifically emotional long term outcomes. shelters, while
resilience, life skills, The primary agents simultaneously
learning, are shelters, schools, developing agents of
qualifications and family, state and change within our
work readiness. society/ community. broader society.
1 2 3

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 A BOUT US

SOLUTIONS

92% of children in shelter homes typically drop out of school by the age of
18. However, we have reversed the trend for those who have been through
our programs, and more than 90% of the children we work with have
continued into higher education post 18.

1
Through our core programs, Ed Support , Dream Camps, Propel & Af t erCare,
Make a Difference creates a support system and an emotional safe space for
children in shelters by ensuring every child has at least 3 adults who care for
them, understand them and who they can reach out to when they feel
overwhelmed.

Children have access to t rained ment ors for a minimum of 2 hours a week

2 from the age of 10 to 18. Mentors spend time getting to know children and
developing a customized plan for each child. This plan includes not just
academic support but also life skills, personal discovery, art, music and
language lessons delivered by teams of volunteers on the ground.

3
Depending on the age and need of the child, Make A Difference?s
programmes include career awareness activities, helping them identify their
career path and supporting their t ransit ion to further education with both
placement support and funding when required.

4 We also work closely with the shelter they are living in to ensure their basic
needs are taken care of and interact with their teachers to understand their
developmental needs.

5
The most powerful feature of our solution is that by the time the child comes
out of the shelter home they already have strong relationships and bonds
with at least 10 ment ors who become their community when they need
them the most.

5
 A BOUT US

IMPACT META MODEL

6
 A BOUT US

GOVERNANCE & ORG STRUCTURE

7
 A BOUT US

REACH 2015/ 16

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 A BOUT US

DELIVERY
Make A Difference is one of the first organisations in India to have developed
a fully sustainable volunteer-based delivery model. We have mobilized over
18,000 young leaders to volunteer with children since 2006.

At Make A Difference (MAD), we ensure that children get the best of their city?s young leaders and they
have role models to look up to. MAD has established itself as an exciting and energetic organisation that
provides unique platforms to create positive change in the lives of children around the country.
Volunteers identify with MAD?s brand of passionate ?can do?spirit. They value the rewards of teaching
and engaging with young children around the country and of witnessing the progressive change brought
into their lives.

Engaging youth and channeling their energy into social causes is something most organisations in the
social spaces struggle with. We pride ourselves on having a sustainable, robust and effective volunteer
engagement model.

How we do it
14 day Social Media Campaign Telephone Interview 8 hour training and Induction
session for all volunteers
+ 40 + +
col l eges
3 day College Campaign X Group Discussion
16 hours technical training per
in 23
+ cit ies + volunteer per year

3 day Corporate Campaign Technical Interview

+ 69
+ + 10 Shel t er Meet ings
X
Shel t ers
in 23
Each 1 Bring 2 Campaign HR Interview per year
Cit ies

NA TIONA L CA M PA IGN RECRUITM ENT DRIVE TRA INING

MAD interviews over 25,000 applicants every year through a 4-round interview process to find the best
candidates across the country. Selected volunteers commit to a minimum of a year, and are then
provided training and induction sessions based on their profile, before they are challenged and
empowered to make a difference on the ground.

2 years 97% 27,121

Average period f or which a Vol unt eers bel ieve t hey are Appl icat ions received f or
vol unt eer works wit h MAD making a dif f erence vol unt eering in 2015-16

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 A BOUT US

CULTURE & VALUES

We invest significantly in building a culture that ensures our team members
enjoy and learn from being part of a high functioning collective, because we
realize that the right culture is the best driver of passion, care, ethics, quality
and professionalism in the delivery of outcomes.
At MAD we treat values with great importance, as they are critical building blocks of a resilient culture.
We also only recruit from people who have directly volunteered with or previously worked to support
disadvantaged children to ensure a common bond and focus on child connect. We have embedded a
series of care-oriented practices to ensure the safety of children on a cultural as well as practical level.

MAD Val ues

Val ue # 1: Cause above Sel f

We are driven by a sense of possibility that we as a community can create a fair world for children at risk.
Our mission is bigger than ourselves.

Val ue # 2: Leadership t hrough ownership

In MAD, when you see an issue arising, either internally or socially, you are expected to do something
about it. You are expected to take ownership and act till the problem is solved.

Val ue # 3: Sense of Famil y

In MAD we work together as a family that stands by each other during thick and thin. We support each
other, and work hard to ensure there is a safe space for everyone to be free to be themselves.

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 A BOUT US

INNOVATION
We are an award winning NGO and one of the sector leaders in the use of cutting
edge technology. With just 30 full time employees designing and managing
programmes across 23 cities, we leverage technology to stay lean and drive
transparency, effectiveness, quality and performance across our operations.

MAD-App MAD-App is a one-of-a-kind internally developed web and mobile volunteer

management app designed to empower communities to self-mobilize. It
provides real-time information on every one of our activities on the ground,
and is used to drive quality standards within the organisation. It has been
showcased in forums including the Harvard Kennedy School of Government.

Propel -App
Propel -App, is a dedicat ed modul e wit hin MAD-App, which is used t o manage
cl asses and sessions f or st udent s in higher secondary cl asses (11t h and 12t h
Grade). This appl icat ion hel ps Propel Fel l ows assign st udent s t o a 'Wingman'
and hel ps manage and t rack t he Wingman Programme.

Happiness
Index This is an int ernal survey t ool t hat is used by al l vol unt eers t o record how
support ed t hey are f eel ing wit hin MAD. We run t his survey t wice a year, and
t his t echnol ogy hel ps us underst and how each vert ical or cit y is f unct ioning. It
al so has t he abil it y t o hel p us anal yze al l dat a col l ect ed t o gain insight s.

DONUT DONUT is one of the biggest offline Crowd-Funding Platforms in the country.
This mobile app has revolutionized financial transparency at MAD by
completely eliminating the need for paper receipts for personal donations
received, as it issues E-receipts directly to the donor as soon as a donation is
made. MAD thus receives and is able to track real time data on funds raised.

14,487 30,635,162 19,165

Unique users f or MAD App Funds deposit ed t hrough DONUT Number of successf ul donat ions
(in INR) processed by DONUT

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 IM PA CT

HIGHLIGHTS
Percent age of chil dren
who passed t heir Board
exam (10t h grade)

93%

Percent age chil dren

who passed year-end
exams
Number of
84% Corporat es engaged

Percent age of 40 Vol unt eers

MAD st udent s receive who bel ieve t hey
schol arships f or t uit ion are making a
and l iving cost s dif f erence
Number of
78% Dream Camps 97%
conduct ed
Chil d
Number
part icipat ion in 38 of Teacher
cl ass improved af t er Young
l eaders t rained Appl icat ions Trainings
Dream Camps
received f or conduct ed
vol unt eering in
91% 4,250 2015 - 16 80
Number Support Hours 27,121
of hours of l if e provided by Reach on Facebook
skil l support Af t ercare Wingman
provided Hours of l earning 400,000
8,000 support per chil d
11,480
136
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 IM PA CT

MONITORING
We design for and monitor impact on both macro and micro levels and
develop our programmes specifically to target the impact we want. We see
macro indicators as those that are indicative of the long term quality of life
we aspire for the children we work with, and micro indicators as those which
we expect will add up to effect that change.

We are working on scal abl e model s and hol ist ic sol ut ions t hat in t he l onger t erm wil l bot h aim
t o increase t he support syst ems avail abl e f or abandoned chil dren and al so improve t he way
shel t ers are managed and run.
Research

To ensure t hat we get t hese right , we are invest ing signif icant l y in f iel d research t o t est and
val idat e sect or assumpt ions around l ong t erm out comes and t o al l ow us t o bet t er priorit ise
t he int ervent ions we del iver. Through our in-house Probl em Def init ion and Research Team,
we aim t o underst and t he ef f ect s of inst it ut ional izat ion on l onger t erm l if e out comes of
chil dren. By st udying t he l ives of 35 year ol d adul t s who grew up in inst it ut ional ized
environment s across t he count ry, t he t eam aims t o ident if y t he real drivers behind negat ive
out comes and creat e sust ainabl e and ef f ect ive sol ut ions t o address t hem.

We address and t rack indicat ors at dif f erent st ages up t o t he age of 28, st art ing wit h earl y
st age indicat ors we bel ieve f undament al l y af f ect t raject ory. Some of t he indicat ors we l ook t o
measure are:

- Fundamentals of literacy and numeracy

- Confidence and self-esteem
- Core life and social skills
- 10th Std Grades
- 12th Std Grades
- Core transitional and independence skills
- Progression to further education or vocational training
- Stable housing post shelter
- Progression to career oriented work
- Financial stability
- Earning Threshold
- Freedom of Choice
- Social Inclusion

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 RECOGNITION

ACHIEVEMENTS & AWARDS

Our work in India has been recognized by eminent people around the world,
including Michelle Obama who chose MAD as one of the few organisations to
visit on her trip to India in 2010. We have also consistently won awards for
excellence, including:

2015 Great Pl ace t o Work Inst it ut e - Top NGO t o Work For, India

Worl d HRD Congress Cert if icat e of Merit f or encouraging diversit y

2015 and incl usion f or growt h

2014 Websit e of t he Year India Award - Winner, Charit ies Cat egory

2014 eNGO Award - Winner, Communicat ions and Out reach cat egory

2013 iVol unt eer Award: Winner, Vol unt eer Engagement

2012 First Runner-up in t he Mahindra Spark The Rise compet it ion

2011 St arbucks Yout h Act ionNet Award Winner

2011 Worl d Summit Yout h Award Winner

Winner in t he best Medium Cat egory NGO in t he InDiya Shine

2009 init iat ive organized by Great NonProf it s.com

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 RECOGNITION

In 2015-16, MAD was recognized approximat el y 200 t imes t hrough t he year in

various publ icat ions and news papers across t he count ry.

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 PROGRA M M ES

ED SUPPORT

"...But over the course of a few months, my co-teacher Lekshmi and I managed to win Krishna's confidence and
she opened up to us. We'd take turns sitting with her in class, helping her read sentences word by word. She was
extremely eager to learn but we could tell that she was afraid of making mistakes. She'd look up, her eyes wide
with regret, whenever she couldn't manage to read a word correctly and we would smile back at her and ask her
to try again, going over each and every word in the textbook with her finger. Now Krishna can read sentences on
her own. She is also extremely active in class and can deliver an impromptu speech with only a little
encouragement from our end."

- Nikhil George, Teaching Volunteer and Fellow, Trivandrum

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 PROGRA M M ES

ED SUPPORT
Why Ed Support ?
One of the biggest challenges faced by children in shelter homes is that of educational inequity. The school
and shelter system are in most cases severely under-resourced to provide the kind of after school
educational support required for children to flourish. The care and one-on-one attention that children from
regular homes receive from their parents or guardians is also missing for children in shelters. This results in
low motivation, poor academic performance, high dropout rates, lack of positive role models and an ever
widening gap between what a child knows and what they should know for their age.

How Ed Support works

Ed Support is a unique programme designed to ensure children in shelter homes receive the quality of
support and 1-on-1 attention required to bridge learning gaps and enable them to clear Grade 10 and
pursue higher education. The school curriculum is delivered by high achieving volunteers who are provided
with professional teacher training and empowered to be both teachers and positive role models. The
programme supports children from grade 5 to grade 10 and is implemented with periodic tracking of each
child?s progress and regular impact measurement through standardized tests. An average class size of 8
students is supported by 2 Volunteer Teachers who commit to classes for a minimum period of one
academic year.

Ed Support Impact 2015-16

3,894 42%
Chil dren impact ed by t he Chil dren who passed wit h 1st
Ed Support Programme Cl ass Honors in t heir School

93% Leaving Board examinat ions.

2,193 105,916
Vol unt eer Teachers in Ed Support Number of hours of l earning
Chil dren who passed t he School
support .
Leaving Board examinat ions

What 's Next ?

The Ed Support Programme continues to evolve based on our experiences in the field. Our focus for 2016 is
to implement a new curriculum designed to improve foundational literacy and numeracy in children by
grade 5. We also plan to invest in up-skilling and empowering our academic support team to incorporate
differentiated and activity based teaching practices in all Ed Support classes, thereby improving the quality
of support children receive. Over the next few years, Ed Support will merge with the other programmes, and
transition into a singular age-transitional programme, seamlessly combining academic support with age
relevant life skills, emotional health, and real world exposure. We aim to pilot the first stage of the holistic
Child Support Programme with the 10-13 age bracket in 2017.

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 PROGRA M M ES
DISCOVER

A child I mentored aspired to become a doctor because her parents expected that of her. But after the first few
months we (discover team) observed that public speaking and writing was her forte and something she liked
doing, yet she did not consider any field related to that. I wanted her to explore her options before making a
choice but she was adamant. One day, as a part of discover activity, we took the children for a newsroom visit.
After that visit, she walked up to me and said she wants to consider journalism. I will always remember that day
when I witnessed a child begin to explore. That's what discover is for me, a program that helped a child discover
who he/ she is, explore and make an informed choice.

- Muskaan Maharia, Discover Strategist

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 PROGRA M M ES
DISCOVER
Why Discover?
At MAD, we believe that what a person becomes should not be the result of where they grew up or their
financial background, but what their dreams are and what their true passion is. Through our work with
children in shelters we found that as they progressed through school, there was a marked lack of awareness
and confidence about varied career and life choices. Discover was therefore designed to provide children in
shelter homes with the exposure and skills to build their confidence and decision making ability while also
supporting their career growth by increasing their interest in academia and progression through
experiential learning.

How Discover works

The Discover Programme focuses on children from 7th to 10th grade, providing exposure to different career
options through an experience-based approach, helping them find their area of interest through initial
profiling, and helping them explore it through experiential workshops and activities. Through a dedicated
team of Fellows and volunteers, the programme organizes workshops either within the shelter home or via
field visits and educational activities giving children an immersive experience of higher education and
career opportunities. Children we have worked with across the country now want to explore careers as
varied as teachers, artists, engineers, technologists and even robot designers.

Discover Impact 2015-16

2,800 630
Chil dren in t he
Discover Programme 50,400 Number of act ivit ies
del ivered

33,600 16,800
Hours of career
Number of hours of sessions Number of hours of exposure
conduct ed by f iel d expert s
awareness act ivit ies out side of t he shel t er home

What 's Next ?

From 2016 Discover will be merged with Ed Support to improve cohesion and ensure a more seamless
developmental experience for children. We also plan to expand scope to focus more on life skills and
emotional health at a younger age, and to create a more holistic age-transitional platform through which
children in shelters gain exposure to a broader range of future options regarding education and careers as
well as other life choices. As they progress through different developmental stages, we will focus on
different life skills, from cognitive development to support education as they approach Grades 10 and 12,
to the practical skills needed to cope with life outside shelters as they get nearer the age they will have to
to exit their shelter.

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 PROGRA M M ES

DREAM CAMP

I was the one of the facilitators for a plenary session in Dream Camp. The session was called River of Life. It
was an intense session where children reflect about their life so far. There was one child who wanted to
specifically talk to me. I was very surprised since she was someone who was not very communicative or open
and had never spoken to me before. During the course of the session, she told me about her life, her
experiences, and her family. I could see a transformation in the way she spoke. Towards the end she told me
how she does not blame herself for her past experiences. She also spoke about a promising future and how
she would work hard to attain that future. I had goosebumps when she expressed that she would like to grow
to be a teacher like me and make a difference to the world.

- Manju Basha, Bangalore Volunteer

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 PROGRA M M ES

DREAM CAMP
Why Dream Camps?
Institutionalization typically results in children growing up in insular environments where they rarely get to
experience the unfamiliar. When they leave the shelter, they struggle to cope with the range of new
challenges and experiences that inevitably come their way, and for many this can cripple their self-belief
and thus longer term outcomes. Dreaming about the future is also often missing from children who live
with emotional traumas, and without markers for the future, there is little motivation to invest in activities
like schooling that have longer term returns. Dream Camps aim to address that sense of hopelessness and
lack of self-belief by helping children build and connect with their dreams, gain confidence through action
and exposure to new experiences in a supportive and safe environment, and for a few days, to be free from
the confines of the shelters they grow up in.

How Dream Camps work

Dream Camps are a 2-3 day experiential camp that primarily focuses on helping children build and connect
with their dreams through a process of self growth and transformation via a tried and tested methodology
called the ?arc of transformation?which involves four group plenaries. Around these sessions, children also
build self-confidence through exposure to new people, ideas and experiences that are deliberately
designed to expand their horizons within a safe space. Finally we ensure that Dream camps also act as a
recreation space for the child, providing an essential break from the stresses of institutionalization.

Dream Camp Impact 2015-16

3,285 99%
Chil dren part icipat ed in

38
Chil dren who f el t more conf ident
Dream Camp t o t ry new t hings af t er t he Dream
Camp

91% Dream Camps

97%
Teachers who said t heir chil d?s conduct ed Chil dren said t hey woul d at t end
part icipat ion in cl ass has al l MAD cl asses af t er Dream Camp
improved af t er Dream Camp

What 's Next ?

Our focus for 2016 onwards is to work on seamlessly integrating Dream Camps with the rest of the
programmes to maximize impact. We will be building precursor activities that prepare children to get the
most out of their Dream Camp, and follow up activities that help them take their reflections and learning
forward. Also we aim to track and connect the dreams and aspirations that children define during the Camp
to help customize the support we provide in their ongoing classes, including focusing on specific subjects
and pursuing related streams in college, apprenticeship or work.
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 PROGRA M M ES

PROPEL

As an ASV and Wingman, nothing makes you prouder than walking into your college and seeing the 2
propellers you spent mentoring for the past 3 years - who with your support, shed blood, sweat, and tears to
get where they are today. To be able to call them your college mates, your colleagues in the true sense of
the word, is the best feeling in the world.

-Vedanshi, Propel Wingman, Ahmedabad

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 PROGRA M M ES
PROPEL
Why Propel ?
High school is an important decision point for all children, but it is also a critical trajectory marker for
children exiting shelters. For children in shelters, the period is often made worse by the absence of a
mentor such as an elder sibling or parent who can guide them. Faced with deficits in life-skills, academic
support, career guidance and funding support, children in shelters often make poor career and life choices.
This point at which a child leaves the shelter, usually around high-school, is thus a crucial intervention
period. Propel evolved from our identification of the need to provide strong reinforcement of life skills,
increased exposure to career choices and overall transition support to older children at this stage.
.
How Propel works
Propel is a one-to-one Mentoring Programme focused on 16 to 18 year olds, that equips and supports
young people exiting out of shelters at 18 to successfully make the transition into broader society. A
"Wingman" is assigned to each child in the programme to provide career support, mentoring and guidance.
Skill building modules ensure that the children are better equipped to face the world outside the shelter
home. Funding support is provided for those who have the passion and motivation but lack financial
resources to pursue their goals. Shelter leavers are also supported to access a network of colleges,
vocational training and job opportunities through our tie-ups and networks. So far, several Propel students
have been successfully placed into degree courses in law and engineering at prestigious institutions like
Bangalore Institute of Legal Studies (BILS) and Vellore Institute of Technology (VIT).

Propel Impact 2015-16

50% 256
High School Yout h securing 1st Number of high school yout h
Cl ass Honours at 12t h St andard
90% impact ed

600,000 89,600
Tot al Schol arships (INR) awarded Number of hours of skil l
t o yout hs
High School Yout h l eaving
buil ding and academic support
shel t ers pl aced in col l eges, jobs
del ivered
or vocat ional t raining

What 's Next ?

Going forward, we intend to merge and restructure our existing programs to make them more impactful,
scalable and synchronised as a collective suite of interventions that are designed to be more age
transitional. Our primary goal for 2016 is to grow impact and improve the way we track and monitor it in the
long term. We have extended Propel into a pilot after-care programme to create a more systematic platform
that supports young people after they leave shelters. We also plan to improve our life-skills curriculum,
transition readiness, and stakeholder engagement to build a more stable ecosystem post-shelter. Finally
we will invest further improving the Propel App to enhance Wingman effectiveness.

23
 PROGRA M M ES

Af t ercare
AFTERCARE

?College proved to be much more difficult than Leelavathi had anticipated. She painfully became aware of the
?difference?between her and her classmates. She was failing her papers. At this sensitive juncture, I tried to talk to
Leelavathi in terms that I knew Leelavathi would understand. I also roped in the help of Leelavathi?s mother, who
could connect to Leelavathi at a much more intimate level. Slowly, things began to look up for her. Soon after, she
grabbed a much coveted internship at Amnesty International. The profile is that of a legal intern aiding research
about the distress of undertrials and the delay in legal proceeding in the Indian Judicial System. Leelavathi?s own
parents, kept as undertrials in prison for 13 years, were her primary source of motivation.? -

- Adithi Raju, Wingman, Bengaluru

20
24
 PROGRA M M ES

Why Af t ercare? AFTERCARE

As we tracked outcomes beyond shelter exit, we realised that the lack of support systems, limited exposure,
poor social skills and low self confidence caused by a combination of institutionalisation and limited
experience of the world outside the shelter, requires both longer term mentoring and financial support. In
the same as it would be for children from any background, the gaps are too wide for an 18 year old to be
able to make a smooth transition to the real world by themselves, especially without any personal finances
or networks. Getting them into a college or a job is thus not the end of our intervention, but a beginning of a
new and more complex real world chapter. In light of this, we initiated a longer term Aftercare program that
provides medium touch personal and financial support up to 23, and lighter touch mentoring up to 28.

How Af t ercare works

The Aftercare programme provides support to young adults in the form of a reliable mentor after they leave
their shelter and are admitted to college or vocational training, or placed in a job. The Aftercare mentor
(wingman) engages and interacts with them periodically to ensure that they are able to cope with and
overcome both social and economic challenges and helps them stabilise into their new independent life.
We provide support in multiple areas such as emotional health, financial support, housing support, crisis
funding, career guidance, academic support, scholarships, family planning, older life skills, and help them
with respect to any transition related challenges. Interventions from the Transition Readiness programme
are designed to progress into Aftercare, and remain highly customized to meet individual needs.

Af t ercare Impact 2015-16

54 27
Number of young adul t s in our Number of yout h provided wit h
Af t ercare programme
90% housing support

1,900,000 5,000
Tot al Funding (INR) Number of hours of support
provided f or yout h Yout h who successf ul l y moved t o provided by Af t ercare Wingmen
t he next year in t heir respect ive
universit y
What 's Next ?
This part of the programme in currently in it?s second year of pilot and we ready to make an official launch
next year. One of the biggest realizations has been that most of the transition support elements need to
continue even once they have left the shelter home and joined colleges or jobs. Hence, the programme is
now integrating the whole developmental experience into longer time line, not restricted to time inside
shelter homes. This also drives real time learning around outcomes, which are integrated into all the earlier
stage interventions that we deliver during the child's time within the shelter home. One of the key focuses
this year is on improving our monitoring and tracking systems by extending our MADapp technology for
Aftercare as well. Apart from this we will be piloting self-help support groups and community centres for
those that have exited this year. Real world finance management is another top priority and we plan to help
all those under the programme to open Bank accounts supporting by the provision of a monthly stipend for
those who need it.

25
 CA PA CITY BUILDING

LEADERSHIP BY DESIGN (LXD)

"This year, Make A Difference has a dedicated Learning and Development team whose focus will be on
ensuring that all MAD volunteers are equipped to deliver Make A Difference's interventions effectively and
efficiently. Our focus will be on ensuring that every volunteer is able to build their competency. We will also
ensure that all the best practices, value shares are shared with volunteers across cities and everyone has
access to all the good things that have been done in the past. "

- Bharat Bhaskaran, Director, Mobilisation - Leadership & Development.

26
 CA PA CITY BUILDING
LEADERSHIP BY DESIGN (LXD)
Why LxD?
One of our focus areas since the time of inception has been seeding social change in the minds of the youth
of India. Our Leadership x Design (LxD) programme is India's largest Youth Leadership Programme, which
brings together over 400 young leaders every year from across 23 of India's biggest cities. So far through
our Leadership x Design Programme (LxD) we have been able to create over 1300 high potential leaders
who in the years ahead will be passionate and competent to bring change for the betterment of their
community as they move to greater positions of leadership and influence in the future.

How LxD works

The LxD programme consists of a combination of induction training, ongoing mentorship and a Leadership
Conferences (LC's) that each Fellow undergoes. Our 4 day intensive residential training is based on
Stanford?s Design Thinking principle, which is an approach to learning that focuses on developing creative
confidence which inculcates problem solving and leadership skills in participants. Instead of merely
focusing just on ideation, the Design Thinking approach has a positive bias towards on-ground
implementation. Once our Fellows learn, observe and understand the challenges they are dealing with, they
become solution-drivers in their own ecosystems, thereby leveraging the benefits of Learning by Doing.
Training and development is supplemented by an internal user generated knowledge library called HQ, and
city circles held and organized locally by city teams themselves.

LxD Impact 2015-16

448 47,200
Fel l ows & St rat egist s
98% Number of Hours of Leadership
int ensivel y t rained Training & Support del ivered

Percent age MAD Vol unt eers who f eel

support ed t o make a dif f erence
What Next ?
Historically our LxD programmes have focused primarily on our Fellows, but over the next two years we
plan to build out our internal capacity-building team and scale our LxD programme to reach beyond our
Fellows to our entire volunteer base. We are also piloting the use of MOOCs (Massive open online courses)
and developing custom technologies to aid e-learning and knowledge transfer from generation to
generation. As part of our drive to ensure continuous improvement, we will continue to drive efficiency
improvements in the delivery of our annual Learning Conferences, and improve learning via the use of City
Circles.

27
 CA PA CITY BUILDING

EMPLOYEE ENGAGEMENT (EXE)

I was excited and amazed to see how the volunteers interact with the kids. When I was going through the
models that were being made by the children, I was surprised and delighted to see the beautiful designs. I
hope this continues and I get to be here again.

- Sridevi, India Corporate Social Responsibility Lead, CSC

28
 CA PA CITY BUILDING

EMPLOYEE ENGAGEMENT (EXE)

Why ExE?
Along with mobilizing young leaders in communities surrounding shelter homes through our Fellowship
model, we also work towards engaging Companies and Corporations in the work we do. We firmly believe
that Business Leaders also need to be part of the solution and supporting corporate employees to volunteer
with us as part of sponsorship packages is an effective way to sensitize leaders of the future to the issue of
children in shelters, while providing great value in return to sponsors who fund our impact. Over the years
we have built some great relationships with local and multinational brands and companies whose
employees have been instrumental in some of our campaigns and have made a difference to children by
helping deliver Discover sessions and volunteering in our Dream Camps. It is thus a win-win approach for
children, MAD and the organizations who sponsor us.

How it Works
We first create ownership by catalyzing a core team of volunteer leaders within the sponsor company. This
team becomes the epicenter of all our engagement activities. Their primary responsibility is to collectivize
and create a community within the company where everybody chooses a way of giving back based on their
age, interests, educational background, and time availability. Their options include Child-centric Projects,
Technology Projects, Fundraising Campaigns, Mass Awareness Campaigns, and Project Management.

Post a child sensitivity training session, they then join our regular sessions as support mentors, after which
they are enabled to deliver sessions by themselves, and finally to create their own sessions with support
from our dedicated city teams. The whole experience becomes powerful and binding when young business
leaders are able to see impact on the ground for the work they put in.

ExE Impact 2015-16

40 1,147 4,588
No. of corporat es engaged Hours of empl oyment engagement
act ivit ies

No. of empl oyees engaged

2015-16 Engagement Part ners

29
 SOCIALLAAWWAARENESS
SOCIA RENESS@
CAMPAIGNS

Back-A-Thon is a campaign that gets all the voices together that are usually dispersed over discussions which
happen over tea, in college canteens etc about all the wrongs that are there in the society. Back-A-Thon
brings together like minded people who don't want the injustices against a vulnerable child to go unnoticed
and helps them put their thoughts across in a strong voice and create awareness about the problems.
Back-A-Thon helps mobilize the whole community and collectivises them to act against the social injustices
against children living in shelter homes.

- Yashodhan Sule, PR Fellow, Nagpur

30
 SOCIA L A W A RENESS

CAMPAIGNS
BACK-A-THON
There are millions of children in need of care and
protection in India alone. Children who end up living
broken or institutionalized lives, with limited support
systems, positive role models or opportunities. The sad
truth is that few people are aware of the scale and depth
of this problem and there?s not enough funding to turn
things around. Back-A-Thon is a one of a kind awareness
event where we raise awareness about the needs of the
most vulnerable section of society and support them by
building up an ecosystem within our community to be
able to give them reliable social safety networks. On the
13th of September 2015, 14000 people walked back in
solidarity with children in shelters across 23 cities in
India.

MAD WEEK
MAD week is a campaign we run annually from 1st
- 7th November, the anniversary week of MAD's
registration in 2006. Its signature campaign is
called 'Happiness is contagious' where our
volunteers across the country step out into their
community and show their gratitude to people
who are least appreciated such as the traffic
police, laborers, security guards and street vendors
through acts of kindness. In this process, we also
sensitise the community about the conditions of
children in shelter homes.

186 14,000 400,000

Event s across India Fol l owers on t he MAD
Facebook page
Number of peopl e who part icipat ed
in t he 2015 Back-A-Thon

31
 FINA NCE
%
INCOME & GROWTH

Gr
5
g: 3

The overall amount of funds we raised

an
t s:
i si n

increased from INR 4.32 Crores in 2014-15 to

32
dr a

INR 5.13 Crores in 2015-16. This year,

%
un

Foundation grants accounts for 32% of our

dF

TOTAL DONATIONS total income in addition to corporate

w
Cr o

RECEIVED sponsorships. Foundation Grants and

Community Fundraising continue to remain
INR 51,399,897 our largest source of funds with contributions
of 32% and 35% respectively.
%

4%
:8

:8
ts

ns
en

tio
HN

For e
Ev

I: 1
n a
ng

Do
4%

i
i si

gn D
ions: 11 % n
ra

Corp or at e Donat d ia
nd

In

o
Fu

nat i
Income Source

ons
of Origin

: 16
MAD is registered under Section 12A, 80G of the Income

%
Tax Act, 1961 and the FCRA regulation of Ministry of
Home Affairs. 80% of MAD donations come from Indian
sources and 20% of donations come from foreign donors.

INCOME - INDIAN vs FOREIGN DONATIONS

32% 88% 84%

Funds raised t hrough Corporat e Funds raised f rom domest ic
grant s sources

% spent on Programmes

Historically Make A Difference was dependent largely on crowd funding and corporate sponsorship, but in
2015 we aimed to diversify our funding streams to become more sustainable and help manage potential risk.

By the end of the year we were successful in adding large multi year grant funds and large individual
donations and moved our crowd funding into monthly recurring donations which are more sustainable and
improves our longer term stability.

We also reduced our dependency on event based fundraising, and our fundraising costs now average out at
about 6% , which is highly efficient compared to a sector norm of approximately 20% . We will continue to
innovate in the way we fundraise to ensure we continue to keep our costs well below the industry average.

32
 FINA NCE
EXPENDITURE
1%

Dr e
:3

88% of our total expenditure went directly

rt

am
po

towards our 4 programmes, with the rest going

p

Ca
Su

to fundraising and adminstrative costs.

mp
ED

However, this expenditure was considerably

s: 2
TOTAL lower than it should have been, due to a

7%
reduction in team size post restructuring, and
EXPENDITURE due to pausing some of our interventions ahead
: 6%

of a broader programmatic redesign in 2016.

INR 41,919,992
n g

In 2016/ 17 we plan to increase bandwidth to

ai si

D
better manage operations, and the range and
nd r

i
%

sc
:6

ov
nature or our interventions will expand into a
u
s

F
se

er

new age transitional structure for greater

:
n

10
pe
Ex

impact. Our target operating cost for the coming

n i

year is thus approximately 8Cr.

m

Prop el:2 0 %
Ad

Using an innovative, technology driven and

6

volunteer-based delivery model with minimal physical

R
ses: IN

infrastructure allows us to be considerably more cost

efficient than any comparable organization, with only
6% of expenses going towards admin costs.
Exp en

For Every Rs.100

A recent study by an external agency also concluded raised by Make A
Admi n

that given our size, impact and reach, were we to use a Dif f erence
more traditional model, our operating cost would be in
the 60Cr bracket.

Our volunteer model thus ensures that our

delivery costs are approximately 1/ 10th of an
equivalent employee based model. ADMIN COSTS

Account abil it y & Transparency

We follow international industry standard GAAP guidelines with respect to administrative costs and
allocation of salaries and overheads to projects based on actual effort and time spent on execution
of the projects. Our complete audited financial statements for all years are available on request.

INTERNAL AUDIT BUDGETING & CONTROL REPORTING

Conducted by an Budgets for every activity We ensure monthly
independent external are submitted separately reviews of financial
agency to ensure using Salesforce, and are reports in order to
compliance with monitored by at least evaluate performance
industry regulations. two approvers. and identify variances.

33
 SUPPORT
THANK YOU

As an organisation that delivers impact largely

through a volunteer network, key aspects of our
ability to make a difference to children in
shelters would not be possible without the help
and support of the wonderful people and
organisations who stay involved with us.

First and foremost we must recognise all our

amazing MADsters - our dedicated Volunteers,
Fellows, Interns and Strategists for the
unwavering commitment that drives the change
we want to see in the world. Your names are all
in the small print.

A big thank you must also go to all our givers,

from our Corporate Sponsors and Foundations
to the Individual Donors who contributed so
generously to help vulnerable children.

Much gratitude also goes to our NGO partners

who have shared their knowledge with us, and
to our strategic advisors for the time and effort
they have put in to ensure that our impact keeps
growing.

34
 SUPPORT
Raju A Girish Madhav A Sahith Reddy A Sai Manish A Sai Praneeth A Varun Kini A. Mahesh A.LakshmiSaiCharitha A.Meghana A.Naveen Tej A.Ramya Sushma A.sudhir A.Y.S Kausik Aadesh joshi Aadit Parikh Aaditya pratap singh Aadrika Gupta Aadya Saggurthi AAKARSH SURANA Aakash Jain Aakash N
Aakriti Mehta Aakriti Sethi Aakrity sethi Aalhad Patil Aanchal pant Aaquib Saneen D.R Aarohi Joshi Aarohi Joshi Aarsi Uday Popat Aarthi Anand S Aarthy.R. Menon Aarushi Aarushi Arya Aarushi Jain Aarzoo Bakhshi Aasheena Asghar aashika sekar Aashika Shetty Aashim Bansal Aashish bansal Aashish Gupta A
Aashna joe Aashna Sangai Aasish Tunuguntla Aastha Dayal Aastha sehgal Aaushi Tariyal Aayush Agarwal Aayush Jain Aayush Singh Aayush Singhal Aayushi Aayushi Gangwani Aayushi Kapadia Abarna Rajagopalan abc Abdul Basith ABDUL Hannan Kanji Abdul Vasih Abdul wasay Abha Sharma Abhai Kollara

THANK YOU
ngh Yadav Abhay yadav Abhi Jain Abhijeet Deshpande Abhijeet Tiwaskar Abhijit B Abhijit Pratap Singh Abhijith Menon Abhijith Mohan R ABHIK BANERJEE Abhilash Bhargav Sai Abhilasha Singh Abhinav Arora Abhinav Bharadwaj Abhinav Gajagantarao ABHINAV JINDAL ABHINAV KATHURIA Abh
dhe Abhinav rao Abhinav Singh Abhinaya Murthy Abhishek yadav Abhishek barange Abhishek Barsaiya Abhishek Chauhan Abhishek Choudhery Abhishek Gupta ABHISHEK JALAN ABHISHEK JINDAL Abhishek kumar.p Abhishek mahto Abhishek mishra ABHISHEK MOHANTY Abhishek Nair Abhishek Neg
ek Sathaye Abhishek Shekhar Abhishek Shrivastava Abhishek Soni Abhishek Taneja Abhivishrut Abirama Krishnan Abisha Nadar Abishek Sekar Aboli W anjari Aby Anthony ABYANSH AKARSH ROY Adarsh Chandru Adarsh Jeyes Adarsh Ramesh Adarsha Sagar M Adhithi Ramesh Adithi Raju Adithya Manjun
Suresh Aditi Aditi AG Aditi Bhatnagar Aditi Birla Aditi Chaturvedi Aditi Kamath Aditi Kaviya Aditi Mehra Aditi Nanda Aditi Puthran Aditi Rajpal Aditi Ramesh Aditi Rao Aditi Sajwan Aditi sood Aditi T ADITI TIW ARI Aditi Vasu Aditi Verma Aditi Vermani Aditti Gupta Aditya Aditya Adesh Sapre Aditya
a Dave Aditya Huria Aditya Jain Aditya Jamkhindikar Aditya Kapoor Aditya Kotbagi Aditya Krishna Aditya Krishnakumar Aditya Mathur Aditya Nair Aditya Nair Aditya PD Aditya Rao Aditya Roy Aditya S.K Aditya S.K. Aditya SK Adityan Elangovan Adnan Haideri Adriza Chattopadhyay Advaith Govind A
ra AEKANSH CHAW ARE Afzal Khan Agneesh Sadhu Agnes Joseph Agnes Mary James Agrima Saran Ahalya.B Ahamed Rishal P Ahammad Sachin K Ahmed M Abdul Naseer Aikansh Gupta Ailani Mohit aisha jain Aishe Ghosh Aishwariya Karnawat Aishwarya aishwarya duttasharma Aishwarya arun Aishwarya A
nnore Aishwarya bodhankar Aishwarya Falke Aishwarya Joshi Aishwarya Keerty Aishwarya Nathan Aishwarya Pandey Aishwarya Parakh AISHW ARYA PILLAI Aishwarya R Aishwarya Reddy.Karnavathula Aishwarya S Aishwarya S C Aishwarya Sarda Aishwarya Totad Aiswarya Ajith Aiswarya B Aiswarya P.L
ny Ajay K Ajay Krishna Ajay Kumar Ajay Kumar Ajay Mittal Ajay Varma Ajeesh Ajeya Vel N Ajinkya W ankhede Ajita Naik Ajmal Najeeba K H Ajo Babu George Akanksha Akanksha Agrawal AKANKSHA CHOUKSEY Akanksha Jakhar Akansha Agarwal Akansha Mittal Akansha Shah Akarsh Nagaraj Akarsh S A
ar Akash Das AKASH JACOB Akash Nagaraj Akash Pandey Akashdeep Chand Akhil AR Akhil Bhattar Akhil G Akhil Jain Akhil Naresh Kumar Akhil Priyatam Akhil Ramini Akhil Sasidharan Akhil Skaria Akhil Teja Akhil varma Akhil Vijay Akhila Nair Akhila Sankar Akilesh Srinivasan Akshara Arcot Akshat shu
Akshatha S Bhargav Akshay Akshay AKSHAY BHASKAR Akshay Bhat Akshay Chawda Akshay Ganesh Akshay Gurnaney Akshay Jha Akshay Kapoor Akshay Kher Akshay Krishnan Akshay Kumar Akshay Manikandan Akshay Nandyalam AKSHAY PANDIT Akshay Pujara Akshay Raj Singh Akshay Ramakrishna
gavel Akshay Vincent Akshaya AKSHITA CHAW LA Akshita Jain Akshita Kharbanda Akshita Rathod Akshita Singuri Alakananda melethil Alan Antony Aikara ALAN JOSHUA J ALAN KURIAKOSE Alan Pauls Alankruta Sirdeshpande Albina Susan Bel Alekhya Jayakar Ali Akbar Alisha Alisha Chaudhari ALISH
Rajpal Allabaksh S. K. Alok Tripathi Amal Krishna A K AMAL MARTIN Amal Narayanan Aman Agrawal aman chitkara Aman Gupta Aman Gupta Aman Jindal Aman Kapoor Aman Kapur Aman Kesarwani Aman Mehta Aman Nathani Aman Singh Pusham Amana A S Amar sai prabhu Amara Jyotsna Amar
l Ameez Somani Amey Halge Ameya W arange Amina Mohammed Aminath Afaa Mohamed Amit Chaurasia Amit Goyal Amit Mishra Amit Rajoria Amit Shrivastav Amiteshwar Singh Amitha Amjad Ali Khan Amna Imdad Amol Kulkarni Amra Qamar Amrita Das Amrita Singha Amritha J Renjit Amrutha Amruth
hews Amulya Satish Kallakuri Anagha Mukundan Anagha Sudheer Anamika Bharucha Anamika Misra Anamta Saltanat Anand Anand Kumar Pandey Anand Murali Anand Paul Anand S Pillay Anand Suresh Anand Tamhankar Ananda Bhaasita Desiraju Anandeep Anandeep Chaudhuri Anandhini Anant Goel
hnan Ananthakrishnan S Nair ANANTHAN K S Ananthan V Ananya Ghosh Ananya Rajoo Del Ananya Tandon Ananya Upreti Anaqat Kamboj Anas Chemmala Anchal arora ANCHALA CHOUKSEY Anchit Kumar Barnwal Ancita Andrie Singh Aneri Dedhia Aniha Modi Anika Agarwal Aniket Raj aniket wakha
Anila Moorthy Animesh Subham Anindita Adhya Anindita Sengupta Aniruddh Bajpai Anirudh Agarwal Anirudh Agarwal Anish Anish Batra Anish Celestine Dave ANISH KONJETI Anish Nair Anish Tholath Anisha Anand Anisha Malhotra Anisha Mascarenhas Anisha Raghavan Anita Madhwani Anjali Barai A
Rawat Anjali Sakleshpur Anjali Sakleshpur Anjan Anjana A S Anjana Navneet Anjana Sankaran Anjaney Anjan Anju Chithrakumar Anju Joy ANJU KURIAN Anju Mariam Jacob Anju Rachel Thomas Anjukrishnan S ANJUM FATHIMA Anjusha Ankit anand Ankit Jairaj Ankit Jalan Ankit Kumar Ankit Mishra A
Ankit Panda Ankit Ramakrishnan Ankit Sharma ANKIT SRIVASTAVA Ankit Virdi Ankita Agarwal Ankita Agrawal Ankita Bhowmick Ankita Dwivedi Ankita Elizabeth Mathew Ankita Jain Ankita Khetwani Ankita Kothari ANKITA PALEKAR Ankita Pokle Ankita Ragesh Ankita Sehgal Ankita Shah Ankita sharm
kita Srivastava ANKITAA BHATIA Ankitha S Ankuj Gupta Ankur a Nagpal Ankur Godbole Ankur Gupta Ankur Modi Ankush mishra Anmol Khandelwal Anmol Suri Anna Una Crasta Annavarapu Nirnita Annavarapu vishal Annu James Anoop A adur Anshika Singh ANSHITA AGARW AL Anshu Shukla Ansh
h Anshul Gandhi Anshul Goenka Anshul gupta Anshul Jain Anshul Khandelwal Anshul Singh Anshula khedulkar Anshuman Mruthunjaya Ansu Mathew Antarleena Antra Mehta Anu James ANU MISHRA Anu Xavier Anubha Gautam Anubhav Arora Anubhav Bhargava Anubhav Sood Anubhutie Singh Anu
mireddy Anuhya.Yellisetti Anuj Gangwal Anuj Gupta Anuj Mehta Anuj Mehta Anuj Nadig Anuj Padia Anukriti Garg Anukriti Sharma Anukriti Sharma ANULI DASS Anupama Anupama.K.Arun Anupriya Gagneja Anuradha ANURADHA KUMARI Anuradha. Ray Anurag Maji anurag pandey Anurag Sha
urudra Shukla Anush Ramdass Anusha Baskaran Anusha Cheekala Anusha Kumar anusha rai Anusha Ravish anusha reddy s Anusha Shanmuganathan Anusha Sharma Anusha Singhania Anushka Ringshia Anushka Bhandari anushka jain Anushka Ketan Dodhiwala ANUSHKA MITTAL Anushka Rastogi An
Anvesha Tandon Anvit Baliga Anvita Dharmarajan Anviti Chaurasia Anwesh Anwesha Dhar Aparna B Gomathy aparna rai Aparna S Aparna Sudeendranath Apoorva Apoorva apoorva bhatnagar Apoorva Chaudhary Apoorva Gokhale Apoorva gupta Apoorva Jarmale Apoorva Kalaskar Apoorva Milind Sakun
ma Apoorva Vaishnavi Appu V Apratim Jaiswal Apurva Audi Apurva Birala Apurva Mishra APURVA SHRUTI MAKULURI AR LIKITH Aradhya Sahi Arashdeep Singh Bal Arathi Arathi L Kurup Aratrik Roy Araveti Anirudh Aravind Aravind Aravind AJ Aravind Ashok Aravind Dochibhotla Aravind G
Aravindra Advani Archaan V Menon Archana Benzi Archana Gomathy Archana Gomthy Archana Kanoi Archana Lakshman Archana M Archana Ravindran Archana Surendran Archit Saraf Archit Tolasaria Archita Jain Archita Mehta Archita Rana Arefa Mannan Bootwala ARIJIT GOSW AMI Aritra Chakraborty
jun Ahuja Arjun Anilkumar Arjun Baskaran Arjun Gurung Arjun Jaykumar Arjun Karunakar Arjun Krishna Lal Arjun Krishnan V V Arjun PremKumar Arjun Shrivastav Arjun Singh Arjun Upmanyu Arkopal Datta Arnab Das Arnab Roy Arnab Satpati Arnav Bajaj Aroon Mathai Arpan Chakraborty ARPAN D
ansal Arpit Bhatnagar Arpit Mishra Arpit Singh Ahluwalia Arpita Bhatta arpita patil Arun Denduluri Arun Kumar Arun kumar Arun Kumar Rajendiran Arun Pandian.M Arun Sadheesh Aruna M Arundhati Singh Arundhati Tewari Arunima Chakrabarty Arunima Chakrabarty Arunita Arun Ahuja Arunkumar S
i Agarwal ARUSHI GOEL Arushi Sana Arvind Kumar Arvind Prakash Arvind Vairavan Arya A R Arya Ramanathan Arzoo Cheema Aseef Aseem Chhabra Asha K Asha Narkimelli Asha Purushothaman Ashay Anand Ashhar Baig ASHIK K A Ashik Krishna Kumar Ashika Singh Ashima Prasad Ashish Ashish A
Gaur Ashish Gupta Ashish Kamra ASHISH SHAND Ashlin Sherry ASHMITA DEB Ashna Mittal Ashok Chandran Ashok Kurakula Ashok Tharan Ashti Khanam Ashwani Sharma Ashwanth Ashwariya Parekh Ashwathi Ashwin Anil Kartha Ashwin G Ashwin Harikumar Ashwin Harikuma Ashwin Hariku
win Harikuma Ashwin Harikuma Ashwin Harikuma Ashwin Karivaradaraj Ashwin kumar Ashwin S Ashwin Somaiah Ashwini Ashwini Kommaraju Ashwini Patil Asmita Pati Asna Arif Astitv Nagpal Aswin Das ASW IN G S Aswin Gokul Aswin Menon Aswin Thomas John Athar Ankalgi Athira K.S ATHIRA N
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M Jacob Bonnie A Jose BRIJMOHAN LALCHANDANI Buddappagari Manaswini Buela Priya Rani Busaina Ahamed Shah Bushra Iqbal Busiana C Anusri C S K Pranav C.krushna gopal C.Navaneethakrishnan C.S.Ashwin Caamin Arora Caren Mary John Caren Raniya Jerome CELESTINA CHACKO ch.Durga Dev
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astav Chandrahas.K CHANDRAJEET KUMAR GUPTA Chandrashekar V Charan Murthy Charishma Digala Charles Aravind Maximus Charu kaushik charul soni Chattu Sriharsha Chenna Madhav Niketh Cherian Jacob Del Chetan Gughane chetan tunga chethan H A Chethana Tarun Chetna Chhabadiya Chhavia
i Chinar Ghosh Chinchu T Chinmay Kaul Chinmayee Bhanu Chiraag A A Chiraag Punjabi Chirag Batra Chirag Mehta CHITTOOR NIKHIL PRADEEP Chureka Col H V Kaushal (Retd) co Maithreyi Venkatasubramani Cristina Varghese D Gopi Chand D Nirmala Jyothi D.ANUSHA D.BHARGAV TEJA Daggum
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nd Gowri Somasekhar Gowtham Kumar M Gowtham Tumati GP Manisha Greeshma Girish Greeshma Shetty Grishma sharma Gugan V Gummalla Priyanka. Gunit Kaur Gunjan Chopra Gunjan Saluja Gunparan Guntupalli Shanmukha Priya Gurkaram Singh gurshin kaur Gursimran Kaur Gurtej Singh Nagpal G
Gyan Lakshmi Hafiz Mohammed Hajara Sherin Halika reddy Hamd Sultan Hamsanandini Radhakrishnan Hamzah Draboo Hardeep Singh Hardik Gaurav Hari Govind Hari Krishnan P.S Hari shankar Hari Sharma Hariharan Harika reddy Harikamini nanduri Harikrishnan Harikrishnan Jayan Menon Harini P Har
sh Harish Kumar Harish Maddali Harish Ramani Harish V Nair Harishma.A Haritha Haritha Naidu M Haritha Thiyaagu Harmanjit Harnord Cain Harpreet Harris V John Harsh Agarwal Harsh D Doshi Harsha Jain HARSHA JAIN Harsha Jasti Harsha k Girish Harshada Sakpal HARSHAL MANIKRAO KATHO
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Chandana K. Shrutika Rao k.Bhanuprakash K.Bhavya K.Eelokya K.Krishna Yasaswi K.M Mathew K.Priyanka K.S. Prartna Raj K.Sai harika K.SAI SIRI PARVATHI K.Saisudha k.saritha K.V.S.S.Sri Rajarajeswari k.vinitha reddy Kaarthik.S Kabir Dhamne Kadali Ajay Kairav Kadakia Kajal Kalyan Vydiam Kalyani Ja
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mi S Nair Lakshmy Suresh Lakshya Pawa Lalith Reshma Lalitha Shivadas Larisa Correia Lasya Priya Lasya Sripati Panditaradhyula Latifa Dhun Lava Kumar lavanya surisetti Lavanya.J lavina agarwal laxmi kumari Leethu Thomas Lekha V Lekshmi Chandra Lekshmi G Lekshmi Revi Sunitha Library Project Fellow
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MANVI M. Naveed Ulla M. Rohith M.himavarsha M.Indu M.M.K.Chaitanya Sai M.Manish Kumar M.NIKHITHA M.sailaja M.V.Roopesh Kumar Reddy Maanasa Madan Maddipatla Krishna Priyusha Madhav Madhav Dadwe Madhav Sabarwal Madhav Sharma Madhu Madhu M Madhu Puranik madhukar gundo
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a Mohit Singla Mohith Mohith L M Moksha shah Molly Agarwal Monarch Nayak Monica Murali Kamath Monica Prabhakar Lambate Monika Gupta MONIKA RANDER Monish Mehta Monisha Monisha Dhall Monisha M Monisha Veerwani Morris Anto Moturu Chaitanya MOUNIKA YADLAPALLI MOUPIY
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Mythili TD Mythreyi Undavalli N L PRATHYUSHA N sai prasanthi N sindhu N Vidhyasagar N. Harshan N. Sai shashidhar N. Tutu Raja N.Abhishek N.BALA KRISHNA REDDY N.Bhavana N.Prahalad Rao Naga Bala Krishnan Nagachaitanya Nagaraj R Nagarathna Balakrishna Nagasai Harsha Malladi Naina Gill n
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a Nanda H Nandakumar Rammohan Nandana Yadla Nandhini Ezhil Nandini Nandini Muralidharan Nandish Diwakar Shenvi Nandita Dube Nandita Shivakumar Nanditha Ravi Nandu.K.U Narayani Gopakumar Narendra Kumar Mannem Narendra N Narottam Sikhwal Natasha Das Natasha Hule Natesh Nathan
r Naved Ghanu Naveen Kumar D Naveen Macro Naveen Narayanan Naveen Raj Naveen Yadav Navin Kumar C Navjit Navjit Bajwa NAVNEET SINGH Navya agarwal Navya Anaparti Navya Sood Navya Sri Navya.P Navyata Gudaraddi Navyata N Kumar Nazileen fatima NC Sanjeev Kumar Needhi Mehta Neel M
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a Shinde Neha Suman Neha Sureshbabu Pateriya Neha.S Nehreen NEHUL AGARW AL Nelson Joseph Nelvin Reynald Ngukatoli Yeppo Nicky Agarwal Nidhi Nidhi Chitlangia Nidhi Jaiswal Nidhi Puttewar Nidhi singh Nidhi Sudarshan Nidhin Kumar H Nigel Dsouza Nihal Asoodani Nihal Asoodani Nihal prade
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h Nikita Panjwani Nikita Poll Nikita Rawat Nikita Rungta Nikita Uttarwar Nikita VijayMohan Nikitha Elizabeth Mathews Nikithasai nikunj NIKUNJ BHARTIA NIKUNJ GUPTA Nikunj Saraf Nilanjana Dutta Nimisha Mehta Ninad Sanjay Pardhiye Nipun Raje Niraja Poddar Nirali Hundiya Niranjana Jayakrishnan
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D Nithin Ramesh Nithin Suresh Nithin Varma Dandu NITHIN.V Nitika Duggal Nitin Nitin Kumar Nitish Kholgade Nitish Puri Nitranshu malviya Nitya Ranjan Nityananda Sai K Nived Nivedhitha Nivedita Mishra Nivi S Nivya Jacob Niyamat Chimthanawala Niyanta Kacchela Niyathi Reddy Niyati Noelle Ma
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mesh Padmini Barkokodi Pakshal Patwa Palak Arora PALAK JAIN Palak Taurani Pallavi Pallavi Gupta Pallavi Pradeep Pallavi Tibrewal Pallavi W adhwa Pamela Ghosh Pankhuri Kapoor Pantham.S.S.Pranathi Devi Panya Baldia Paraj Kumar Singh Paramalla Adarsh Paras paras sharma parepalli pavan kumar Pari
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Yekbotw Pavani Malay Pavithra Subramaniyan Pavitra Sirolikar Pavneet Chhabra Pawan A Pawan Singh Mehta Pedaprolu Srikiran Peer M Hanim Phalguni Bhaumik Phalguni Bhaumik phanipriya Pheba Anna Philip Phuntsok Pinak Sawhney pingili reddy Piyush Agarwal Piyush Agrawal Piyush Dalmia Piyush Mah
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ka Mandhyan Priyanka Mandhyan Priyanka Mathur Priyanka Mohan Priyanka pande Priyanka S Jadhav Priyanka Singh priyanka singh priyanshi rastogi PRIYANSHU SURI Priyaranjani Puttaswamy Priyavignesh PrudhviMunagalapsundararaman@gmail.comShruthi Vishwanath Puja Agarwal Puja Tiwari PUJ
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n Sharvil Pradhan Shashank Shashank bharadwaj Shashank S Shashank Saboo Shashank Shanu Shashank Vadrevu Shashi Kumar K S Shashi Shekhar Singh Shashidhaman Sampath Shashidhar shashidhar reddy Shaurya Singh Shaurya Singh Shayoni Seth Shazin Shafi Ahamed shazman khan Sheeba Sheenam Sin
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Siddarth Srinivasan Siddhant Siddhant Chharia Siddhant Dube Siddhant jain SIDDHANT KATYAN Siddharth Agarwal Siddharth D'Souza Siddharth Gupta SIDDHARTH KEDIA Siddharth Prasad Rath Siddharth Raghuwanshi Siddharth Zavery Siddhi Nargolkar Siddhima Sidhant R. Seth Sidharth K Sidharth So
dharth Srinivasan Sidhini Brind Sikander Ahamed T Sima Joshi Simran Ahluwalia Simran Jashnani Simran Kaur Simran Khaitan Simran Kohli Simran Lamba Simran Sadana Simran Sharma Simran Verma Simraun Singh Sindhu Reddy Sindhu Reddy Sindhuja Sindhuja Sindhuja kriti Sindhura Karthikeyan Sinn
Ns sirisha Sitanshu Chheda Siva Sita Rama Raju Sagi Sivangi Raj P Sivaram Sivaranjani S sivasankar SIVASUBRAMANIAM MAHADEVAN Skandesh B L Sloka Akula Smakit Jain Smeet Shah Smita Ghosh Smita Nayak smita sajwan Smitha B Smitha Sheshadri smriti tomar Sneha Sneha Aggrawal sneha barua Sne
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am pirani Sonam Prakash W agh Soneet Sidhu Sonia Sonia Saldanha Soniya Dembla SONU KUMAR Sonu P Sooraj .S Sooraj K L Sooraj S A Soorya P Chandran Soubhik Kumar Bardhan Soujanya lane Soujanya patil Soumya Soumya Angadi Soumya Dhasmana Soumyaa Passari soundharya Sourjya Banerjee S
dy Guda Sparsh Sphoorthy K Spoorthi T Srabanti Sradhya Roy Sravani Alluri Sravani C SRAVANI DAS Sravanthi Sravanthi T Sree harshika Sree mol Prasad Sree Sankar P Sreedhar MV Sreelakshmi Jayan Sreelekshmi Madhu Sreepathy Palliath Sreeram N R SREERANJANI ELURI SRI CHANDANA KALAK
 W HA T' S NEX T

ROADMAP
WE ARE HERE
2016

With an estimated 35 million children in need of care and protection in India, our best hope of impacting
the true scale of the problem is to work towards changing the way the existing system operates.

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 W HA T' S NEX T
Next 3 Years
Our planning is ranged in a way that ensures our annual plan
remains firmly in line with our long term aspirations. Over the next
3 years we will continue to lay foundations for longer term
systemic change by focusing on the following:
- Benchmark and baseline outcomes to help us prioritize
interventions better and set more meaningful targets.
- Scale and standardize quality of impact in existing
programmes and make them more age-transitional.
- Stabilise operations and funding, enable systematic
replication, and improve scalability for future growth.
- Expand programme touchpoints to cover all critical
intervention points, with a focus on Life Skills, Emotional
Health, Transition Readiness and After-Care.
- Ensure seamless integration and cohesion between all our
programs, and more agile and responsive delivery.
- Understand the true scale of the problem across India.
- Formalize and expand the work we do to drive improvement
in the ecosystem around children, focusing on shelters,
public awareness and current policy.
- Develop thought leadership in improving outcomes for
children in shelters, and in mobilizing and developing
young leaders.
NEXT STEPS
Review impact indicators and invest in
technology to facilitate and improve
impact tracking and monitoring.
Shift towards an age-transitional
approach, and improving the design of
existing programmes.
Restructure fundraising, increase our
online and offline crowd-funding
capability, develop monthly donations,
and expand grant funding.
Increase robustness of HR and Set up
functional governance and escalation
systems including board and elections.
Develop volunteer alumni systems to
ensure longer term continuity in
mentorship.
Build capacity among Fellows and
Volunteers.
Improve operational rigour, tracking,
monitoring & accountability + learnings
/ continuous learning.
Maintain our focus on scaling quality of
impact by increasing range of
interventions - Aftercare in particular.
Improve internal knowledge sharing and
transfer of regional best practices.
Partner with other expert organisations
to deploy tried and tested
methodologies wherever possible.
Increase Director involvement on
ground - ensure direct feedback loops
down to volunteer/ child level.
Increase operational resilience (ability
to cope with shocks) and agility
(flexibility for change).
Focus on strengthening cultural
identity, and becoming an even greater
place to work.
Expand dedicated team for researching
adult outcomes to include regional
Fellows and develop scalable tools for
managing and analysing data.

2016-17
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 JOIN US
HOW YOU CAN HELP
Hel p us do more
Over the next five years, we hope to invest more per child in three key areas:

- Understand their individual and collective needs better

- Provide more time with volunteers who have received extensive training
- Improve and increase our touch-points and interventions to ensure a more holistic range of support
for better long term outcomes

Hel p us hel p more chil dren

UNICEF estimates there are 31 million orphans in India. Our work has only touched the tip of the
iceberg. As we evolve, we hope to reach more children, either directly or by working with the state to
roll-out better practices in all shelters across India. Your time, skills, donations in kind and financial
support, all go a long way towards helping us achieve both of these goals.

Hel p us l ower our cost s

For Chil dren: While we are able to massively reduce our costs of delivering services through a
sophisticated volunteering model, our work of supporting children does also incur a range of
non-service costs such as Classroom Resources, Learning Books and Materials, Buses/ Local Transport
for Extra-curricular Activities and Venues for Camps.

For Make A Dif f erence: As a distributed non-profit organisation we strive to be as efficient as

possible, and one of the ways we do this is by eliminating drag as much as possible. We are always
looking for Sponsors to help us eliminate the costs of Computing Technology (Hardware and Software),
Office Equipment, Connectivity, Travel and Venues for City Team Meetings..

Donate to MAD Find Out More Contact Us

http:/ / makeadiff.in/ donate http:/ / www.makeadiff.in contact@makeadiff.in

Connect wit h us onl ine @

f acebook.com/ makeadif f | t wit t er.com/ makeadif f | inst agram.com/ makeadif f india 34

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 80G FCRA 12A
Regist ered Regist ered Regist ered

Make A Dif f erence - Cochin is a regist ered societ y under t he Travancore Cochin Lit erary,
Scient if ic and Charit abl e Societ ies Regist rat ion Act of 1955 (Regist rat ion No: ER711/ 06)