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QUESTION EXAMINER

NO USE ONLY

TOTAL
Series 2 Examination 2012

ENGLISH FOR BUSINESS

Level 1

Thursday 5 April

Subject Code: 1041

Time allowed: 2 hours

Complete the details below in block capitals.

Candidate Name
Candidate
Centre Code
Number
Candidate ID Number Number of additional sheets handed in

INSTRUCTIONS FOR CANDIDATES

Answer all 4 questions.

Write your answers in the spaces provided on the question paper.

If more space is needed, use the additional sheets provided.

Write your name, candidate number and question number on each sheet and attach them to the
inside of your booklet.

Cross through any rough notes.

There is credit for correct spelling, punctuation and grammar.

Check your work carefully.

You may use an English or bilingual dictionary.

1041/2/12 Page 1 of 9 ASE 1041 2 12 1


QUESTION 1

Situation

You work as Publicity Manager for Direct Office Supplies Ltd, who sell a wide range of office furniture,
office equipment and stationery. In 3 weeks time a new branch will open in the town of Rodwell, with an
Advance Open Day for selected customers.

Task

Write a letter of between 150 200 words to the Senior Partner of Tingwall Solicitors, Ms Jennifer
Rusk, inviting her to the Advance Open Day. Tell her about your company and give details of:

timings for the day


refreshment arrangements
discounts
special offers to new customers attending the Advance Open Day

Ms Rusks address is: 4 The Banks, Rodwell RD2 6AD. You may invent an address for your firm.

Write your letter in the space below.

1041/2/12 Page 2 of 9
QUESTION 1 CONTINUED

You may continue writing your letter here.

(30 marks)

1041/2/12 Page 3 of 9
QUESTION 2

Situation

You work as the Assistant Development Officer for the town of Pilsbury. You are working on a plan to
bring new businesses into the town.

Task

Read the article entitled PILSBURY THE IDEAL PLACE FOR BUSINESS on the page opposite,
then say whether the following statements are True or False. Then select the words or phrases
from the article which support your answer. Do not write more than 6 supporting words for each
answer. You will lose marks if you write more than this.

Most answers are in 2 parts and you may need to look in different parts of the article to find the words or
phrases that you need.

Example

Statement: Pilsbury is an industrial town; it has a population of 30,000.

Answer: False: market (town) 60,000.

Write your answers on the lines marked A

1. Pilsbury is a long way from a motorway; traffic in the town centre is very heavy.

A. ______________________________________________________________________________

2. Pilsbury is on the line of the New Rail Link; the airport is less than 10 miles away.

A. _____________________________________________________________________________

3. The centre of Pilsbury is ugly; the high school is not recommended.

A. ______________________________________________________________________________

4. Some business parks have been improved; the town has houses to suit everyone.

A. ______________________________________________________________________________

5. The Business Link centre will open next year; there is an annual fee to join.

A. ______________________________________________________________________________

6. The business units are all the same size; new businesses are not wanted.

A. ______________________________________________________________________________

7. There is not much to do in Pilsbury; the area is the same as it was years ago.

A. ______________________________________________________________________________

8. Pilsbury has plenty of good workers; the centre has plenty of shops.

A. ______________________________________________________________________________

1041/2/12 Page 4 of 9
QUESTION 2 CONTINUED

9. Reservations are needed at The Fat Lamb; the food is expensive.

A. ______________________________________________________________________________

10. Business opportunities in Pilsbury are outstanding; the Business Link is there to help.

A. ______________________________________________________________________________

(30 marks)

PILSBURY THE IDEAL PLACE FOR BUSINESS.

Welcome to the market town of Pilsbury, where your business can grow, away from the noisy big
cities. Situated in the fast-growing and well-placed northwest, midway between 2 major ports,
Pilsbury offers the best of all worlds. Motorway access is only 4 miles away, with Stanton airport just
8 miles away from Pilsburys charming and attractive centre. The new rail link from London to the
North (ready in 2013) will make scheduled stops at Pilsbury Junction train station.

Pilsbury has 5 industrial estates and business parks, all with easy access to the town and the
motorway and rail networks. Two business parks have recently been completely re-designed and
offer a wide variety of business units ranging from 2,000 square metres to over 15,000 square
metres. Whether you need offices, manufacturing workshops, or warehousing and storage, you will
find it all in Pilsbury. In addition we have a skilled and flexible workforce. In a population of 60,000
our workers have a long history of learning new skills to meet employers needs. In addition our local
Business Link Centre (started 5 years ago) has won several awards for Business Technology
Awareness, and offers free advice and assistance to support companies as they grow. Link
membership is free to everyone, from sole traders to international companies.

There is a wide choice of homes here, from in-town apartments to family homes. All these are
modestly priced, compared to the major cities, and our high school has an excellent reputation. In
our town centre, which during the day is traffic-free, you will find all kinds of traditional shops and
small businesses. Entertainment is plentiful and there are many inns and restaurants in the town.
For those special occasions, The Fat Lamb is the best in town but it is not cheap! Run by the
famous Hepton Rowland, it offers 5 star cooking and early booking is essential.

So why not pay us a visit. We are sure you will be impressed. Pilsbury holds a warm welcome and
exceptional opportunities. Do it now!

1041/2/12 Page 5 of 9
QUESTION 3

Situation

You are preparing to publish a survey of out-of-town shopping centres in your region.

Task

Study the table entitled OUT-OF-TOWN SHOPPING CENTRES on the page opposite, then answer the
following questions. Write your answer as a single word, a name or a figure. You will lose marks if you
write more than this.

Answers

1. How many centres have no Banks?

2. Which centre has the fewest car park spaces?

3. Are the majority of centres 4 kilometres or less from the nearest town?

4. Does Clyme have more facilities than Binley?

5. How many centres have Food but no Leisure?

6. Do the centres 2 kilometres from town have the same facilities?

7. Which centre with Furniture and Banks has the fewest car park spaces?

8. How many centres have Books/DVDs and over 1,000 car park spaces?

9. Which centre with Furniture and Banks is nearest to a town?

10. Are there more centres with Leisure than there are centres with Furniture?

11. Does the centre with the fewest car park spaces have more facilities than
Binley?

12. How many centres with Food and Leisure have less than 1200 car park spaces?

13. Do all the centres with Electrical Goods also have Food and Banks?

14. Which centre has no Furniture and no Banks?

15. How many car park spaces are there at the centre with the most facilities?

16. Which centre with Electrical Goods and Books/DVDs has the fewest car park
spaces?

17. Does the centre furthest from a town have more facilities than Talen?

18. Which centre with Furniture, Banks, and Leisure is furthest from a town?

19. How many centres with more than 1200 car park spaces have more than
4 facilities?

20. Are all centres with more than 4 facilities within 5 kilometres of a town?

(20 marks)

1041/2/12 Page 6 of 9
QUESTION 3 CONTINUED

OUT-OF-TOWN SHOPPING CENTRES

RANGE OF FACILITIES AT CENTRES


CENTRE NEAREST CAR FURNITURE ELECTRICAL BANKS BOOKS FOOD LEISURE
NAME TOWN PARK GOODS DVDs
KM. SPACES
COPPLE 5 2,000 YES YES YES NO YES NO

BINLEY 3 1,500 YES YES NO NO YES YES

FORDE 3 1,700 YES YES YES YES YES NO

TALEN 4 1,000 NO YES YES NO YES YES

SYKES 6 900 YES YES NO YES YES YES

PINDER 2 1,200 YES YES YES NO YES NO

CLYME 2 600 NO YES NO YES YES YES

SABDEN 4 1,100 YES YES YES YES YES YES

FARREN 5 500 NO NO YES YES YES NO

LIPTON 3 2,400 YES NO NO YES YES YES

1041/2/12 Page 7 of 9
QUESTION 4

Situation

You work as the Personal Assistant of Ms Samira Mogra at Midshire Computers plc. Ms Mogra has just
returned from Gatwick Airport after a business trip to Poland. She says:

Thats the first time we have flown with Easyfly Airlines and Im impressed. So was Peter. Everything
was so well organised. We left Warsaw Airport after a 5 minute delay and only 10 minutes after take-off
the flight crew were serving drinks and being very helpful. There was a superb choice of food (as youd
expect, of course, in Business Class) with a hot vegetarian dish and excellent service throughout. Then
the films were top class. What more can you ask for? Mind you, they were a bit slow taking away the
rubbish, and the pilot didnt keep us very well informed. He only spoke to the passengers at take-off and
landing at Gatwick. Usually they tell you where you are during the flight. Still, we landed right on time,
so thats a bonus.

Oh, I forgot to mention the newspapers a nice touch they were on the seat when we boarded the
plane. And the plane was absolutely clean and spotless!

I forgot to fill in my Customer Flight Report Form. Please complete it for me from the information Ive just
given you. Thanks!

Task

Use the information above to complete the form on the page opposite.
(20 marks)

1041/2/12 Page 8 of 9
QUESTION 4 CONTINUED

EASYFLY AIRLINES.

CUSTOMER FLIGHT REPORT FORM.

Please take a few moments to complete this questionnaire.

You may post it to us if you prefer not to complete it during your flight.

Please complete in capitals.

NAME

COMPANY

NUMBER IN PARTY

FLIGHT CLASS (FIRST, BUSINESS, ECONOMY)

DEPARTURE AIRPORT

ARRIVAL AIRPORT

NUMBER OF TIMES YOU HAVE TRAVELLED WITH EASYFLY

WAS YOUR FLIGHT ON TIME:

AT DEPARTURE?

ON ARRIVAL?

PLEASE USE THE FOLLOWING RATINGS TO ASSESS OUR SERVICE:

EXCELLENT/GOOD/FAIR/POOR

1 FOOD
2 STAFF COURTESY
3 IN-FLIGHT ENTERTAINMENT

OTHER COMMENTS

(Total 20 marks)

1041/2/12 Page 9 of 9 Education Development International 2012