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Document No. OAEC-QAD-QMS-01 Rev. No. 2 14/11/2016
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Title :
Quality Manual
EXECUTIVE MANAGER
Distribution
MANAGEMENT REPRESENTATIVE (MR)
Copy : CORPORATE EPMO & QHSE MANAGER
Signature
OAEC-QAD-QMS-01
Quality Manual Rev. 2
Table of Contents
Table of Contents.................................................................................................................................................2
Organization Details ........4
Revision Details ......5
Scope of ISO 9001:2015 Quality Management System.......6
Company Profile.........7
ISO 9001 Compliance Clause by Clause.......10
4.0 Context of the organization. 10
4.1 Understanding the organization and its context .............................................................................................10
4.2 Understanding the needs and expectations of interested parties ..10
4.3 Determining the scope of the quality management system .. 11
4.4 Quality management system and its processes.12
5.0 Leadership 12
5.1 Leadership and commitment.12
5.1.1General..12
5.1.2 Customer focus...13
5.2 Policy ...13
5.2.1 Establishing the quality
policy..13
5.2.2 Communicating the quality policy
13
5.3 Organizational roles, responsibilities and authorities 14
6.0 Planning ...14
6.1 Actions to address risks and opportunities 15
6.2 Quality objectives and planning to achieve them ..15
6.3 Planning of changes...15
7.0 Support .
.16
7.1 Resources ..16
7.1.1 General16
7.1.2 People..16
7.1.3 Infrastructure....16
7.1.4 Environment for the operation of processes.17
7.1.5 Monitoring and measuring resources .....17
7.1.6 Organizational knowledge 17
7.2 Competence..............17
7.3 Awareness...18
7.4 Communication.18
7.5 Documented information ....18
7.5.1 General..18
7.5.2 Creating and updating ...18
7.5.3 Control of documented information .19
8.0 Operation ....19
8.1 Operational planning and control .19
8.2 Requirements for products and services ...20
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OAEC-QAD-QMS-01
Quality Manual Rev. 2
Organization Details
Revision Details
Page Revision Revision
Description of Change
Number Number Date
All 0 --first issue
23 1 31/07/20 Monitoring and measurement was removed as tools were not used. Clarity
16 on product validated was modified.
9 2 14/11/2016 Objective Updated
11 2 14/11/2016 Exclusion clause 8.5.1.(f) removed Manual Clause 4.3
23 2 14/11/2016 Clause 8.5.1. 3 r d Para updated by adding the exclusion which
was previously excluded.
6& 11 2 14/11/2016 The scope has been modified.
At an internal level, this manual provides guidelines and requirements to be ability to consistently provide
products and services that meet customer and applicable statutory and regulatory requirements, and aims
to enhance customer satisfaction through the effective application of the system, including processes for
improvement of the system and the assurance of conformity to customer and applicable statutory and
regulatory requirements.
About us:
Osama Al-Afaliq Engineering Consulting (OAEC) was established in 1995 in Saudi Arabia. Over the past two
decades the firm influence on the architecture of the Eastern Province with pioneer projects and landmarked
buildings in Al-Khobar, Dammam and Al-Ahsa. Through a wide range of successful track record in design
work from urban, residential, offices, industrial, retail and infrastructure we provide to our client a high-end
of professional consultancy services.
As a part of Al-Kifah Holding Company, OAEC is providing an integrated design consultancy and project
management services for more than 24 sister companies ( with a unique Integrated Project Delivery (IPD)
approach considering constructability, value engineering, operation and maintenance aspects during the
initial design stages via the synergy methodology with Al-Kifah Holding companies.
Our core team is high talented professional architects, interior designers and engineers who are working
under one roof to provide creativity, real time coordination and efficiency using Building Information
Modeling (BIM) software. OAEC is implementing international best practice work procedure, quality
management system (QMS) ISO 9001:2015.
Company Vision:
To be one of the leading Architectural and Engineering Consultancy firms in the Kingdom and Middle East in
integrated creative designs solutions that raised the value of projects to our clients through project lifecycle.
Company Mission
OAEC has a new trend of buildings design simulation virtual reality for both the client and the
builder. This media will clearly show the client and the builder exactly what the design will look like
and the method of construction
Providing a comprehensive design services beyond drawings only considering aspects like
construction cost estimation, VE, constructability, clash free design and FM Provide high quality
professional Architectural and Engineering consulting services to our clients during both design and
construction stages considering best practices, standards and value management.
SWOT ANALYSIS: Company has carried out this analysis and identified the Threats (Risks), Opportunities.
Proper Utilization of Working Capital (Improve Account Receivable, Account payable, Inventory)
Implementation of Corporate Governance (Proper Policies, Procedures and Documents for all the
key processes in all the functions)
Pre-qualify the office in Ministries and Main Authorities for expected future projects of Saudi Vision
2030.
To be shortlisted from main authorities & prestigious clients for residential, mixed use & industrial
projects in 2018.
Lead the market by total integrated solution services (design, supervision & project management) in
2019
To be global firm in top 100 firms (projects, publication, press release, media, international
Clause 4.2 Understanding the needs and expectati ons of interested parti es
THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) understands the needs and expectation of
interested parties like as customers, stakeholder, employees and supplies. Utilize our potential effect of the
organizations ability to consistently provide products and services that meet customer and applicable
statutory and regulatory requirements, QAEC determines:
Interested parties that are relevant to the quality management system;
Requirements of these interested parties that are relevant to the quality management system.
Monitor and review information about these interested parties and their relevant requirements.
Our interested parties are customers, Owners, Regulatory Bodies, Sister Companies, Employees, external
provider and community. The interests of the interested parties are fulfill needs and expectation, Profit ,
Services charges , Synergy, Benefits , Mutual benefits and continuous business and community interested
social responsibilities
Document No: Document Name:
QAEC-PR-QAD-08 Procedure for the Context of the organization
Scope Statement
The following clauses of ISO 9001 -2015 were determined to be not applicable for THE
OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC)
Exclusions
THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) has adopted a process approach for its
management system. By identifying the top-level processes within the company, and then managing each of
these discretely, this reduces the potential for nonconforming Products or Services discovered during final
processes or after delivery. Instead, nonconformities and risks are identified in real time, by actions taken
within each of the top-level processes,
determine the inputs required and the outputs expected from these processes;
determine the sequence and interaction of these processes;
determine and apply the criteria and methods (including monitoring, measurements and related
performance indicators) needed to ensure the effective operation and control of these processes;
determine the resources needed for these processes and ensure their availability;
assign the responsibilities and authorities for these processes;
address the risks and opportunities as determined in accordance with the requirements.
Evaluate these processes and implement any changes needed to ensure that these processes achieve
their intended results.
Maintain documented information to support the operation of its processes.
Retain documented information to have confidence that the processes are being carried out as
planned.
Core and support are top level processes , each process has been supported by other activities .Each process
has at least one objective and its monitor by key performance indicator , which may measure to determine the
process ability to meet the quality objective.
Any process performed by a third party is considered an outsources process and is controlled as well as
internal process. If any process does not meet the objective is encountered with a process. The corrective and
preventive action process is taken to resolve the problem.
Document No: Document Name:
Appendix 01 Processes Interaction
Note: business processes such as accounting, employee benefits management and legal activities are out
of scope of the QMS.
affecting business operation and the effectiveness of quality management system are defined, documented
and communicated to all through job descriptions and competence matrix, instructions and procedures.
Document No: Document Name:
OAEC-OG-01 Organization Chart
Holding Office Job Description
Holding Office Competence matrix
Holding Office Authority Matrix
Level
Level 1:
1:
Quality
Quality Manual
Manual // Quality
Quality Policy
Policy // Quality
Quality Objectives
Objectives
// Organizational
Organizational Chart
Chart
Level
Level 2:
2:
Quality
Quality Procedures
Procedures
Level 3:
Standards / Handbooks / Guidelines
Level
Level 4:4:
Templates
Templates // Records
Records
In planning or revising the quality management system, management defines processes for its operations in
order to fulfill their stated quality objectives effectively and efficiently.
The result is to establish, document, implement, and maintain a quality management system that complies
with the requirements of ISO 9001:2015.
When changes to quality management system are introduced, management ensures through the
management review and document control processes that such changes do not affect the integrity and
operation of the quality management system.
Document No: Document Name:
OAEC-FR-QAD-01 Master List of Documents
Clause 6.1 Acti ons to address risks and opportuniti es (6.1.1 & 6.1.2)
THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) considers risks and opportunities when taking
actions within the management system, as well as when implementing or improving the management
system; likewise, these are considered relative to products and services. Risks and opportunities are
managed in accordance with the document corrective and preventive action as well as continuous
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OAEC-QAD-QMS-01
Quality Manual Rev. 2
monitoring.
Note: THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) adopt the approach towards risk and opportunity as uncertainty
as neutral, but defines risk as a negative effect of uncertainty, and opportunity as a positive effect of uncertainty. THE OSAMA
AL-AFALIQ ENGINEERING CONSULTING (OAEC) has elected to manage risks and opportunities separately, except where they may
overlap. Formal risk management may not be utilized in all instances; instead, the level of risk assessment, analysis, treatment and
recordkeeping will be performed to the level deemed appropriate for each circumstance or application.
Document No: Document Name:
OAEC-PR-QAD-08 Procedure for Context of the organization
OAEC-PR-QAD-04 Procedure for corrective Action and Preventive Action
Clause 6.2 Quality objecti ves and planning to achieve them (6.2.1 & 6.2.2)
Top management of THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) defines the quality
objectives, including those needed to meet the requirements for product / services are established at
relevant levels and functions within the company. The Management ensures that quality objectives are
measurable and consistent with the quality policy.
Quality Objectives are established at the start of year and regularly discussed in management reviews.
Relevant personnel are consulted for setting quality objectives by considering various factors:
Strategic Plan
Managements long term vision about the company
Directions given in the quality policy
Companys performance and customer satisfaction,
Additions or changes in legal and statutory requirements,
Monitor the customer complaints, etc.
Document No: Document Name:
OAEC-QO-01 Quality Objectives and Achievement Plan
Organization has process for break down maintenance and preventive maintenance. Breakdown
maintenance and preventive maintenance is taken care by out sources Kifah Real Estate Co as they are
responsible for facilities management of head office.
Note: Social, psychological and safety aspects of the work environment are managed through activities outside of the scope of the
management system. Only work environment aspects which can directly affect process efficiency or product and service quality are
managed through the management system.
The company management ensures that the requirements of each position are defined and met by the
personnel who are assigned to these positions.
Training requirements are addressed by the management, during the management review meeting, and
appropriate decisions are taken accordingly.
communication takes place regarding the effectiveness of quality management system. These include:
Availability of quality management system documentation
Internal reporting mechanism
Weekly meeting
Management reviews
Informal meetings
Internal memos etc.
Document No: Document Name:
OAEC-PR-QAD-06 Procedure for Management Review
NOTE: Access can imply a decision regarding the permission to view the documented information only,
or the permission and authority to view and change the documented information.
Document No: Document No:
OAEC-PR-QAD-02 Procedure for Control of Records
THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) has implemented effective communication with
customers in relation to:
providing information relating to products and services;
handling enquiries, contracts or orders, including changes;
obtaining customer feedback relating to products and services, including customer complaints;
handling or controlling customer property;
Establishing specific requirements for contingency actions, when relevant.
Document No: Document Name:
OAEC-PR-BDD-01 Procedure for Business Development
During the intake of new business THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) captures:
requirements specified by the customer, including the requirements for delivery and post-delivery
activities;
requirements not stated by the customer but necessary for specified or intended use, where known
statutory and regulatory requirements related to the product;
any additional requirements determined by THE OSAMA AL-AFALIQ ENGINEERING CONSULTING
(OAEC)
These activities are defined in greater detail in the procedure
Document No: Document Name:
OAEC-PR-BDD-01 Procedure for Business Development
Clause 8.2.3 Review of the requirements for products and services (8.2.3.1 & 8.2.3.2)
THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) is committed to fulfill all the applicable
requirements of customer, regulatory and legal bodies, or any other interested parties including group
management.
The Company must comply with the legal, regulatory requirements related to company product/service
operations.
The company ensures that all applicable requirements are appropriately defined and understood and
communicated to all relevant personnel in the company, suppliers /contractors and the customers.
The company also includes the requirements established by the company to provide the product / services
to the customers.
The company should review the requirements related to its product/service operations to ensure that:
Requirements are defined,
Requirements differing from those previously expressed are resolved, and
It has the ability to meet the defined criteria.
When the company product/service requirements are changed, company ensures the relevant documents
are amended and that relevant personnel are made aware about the changes to the documents and all
these records should be kept and retained for the specified period. Provide services focusing on applicable
requirements and strive to achieve maximum customer satisfaction.
requirements prior to its commitment to supply the Product or Service Sing. This review ensures that:
Product/Service requirements are defined,
contract or order requirements differing from those previously expressed are resolved,
the organization has the ability to meet the defined requirements, and/or the claims for the
products and services it offers, and
Risks have been identified and considered.
These activities are defined in greater detail in the procedure
THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) captures the requirements essential for the
specific types of products and services to be designed and developed:
Functional and performance requirement s
Information derived from previous similar design and development activities
Statutory and regulatory requirements
Standard code of practice that the organization has committed to implement
Potential consequences of failure due to the nature of the products and services
Inputs are to be adequate for design and development purposes. These are complete and unambiguous
Conflicting design and development inputs shall be resolved .The Organization maintains the documented
information on design and development inputs
These activities are defined in greater detail in the procedure
Document No: Document Name:
OAEC-PR-DDD-01 Procedure for Design and Development
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THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) has ensured the design and development
outputs :
Meet the input requirements
Are adequate for subsequent processes for the provision of products and services
Include or reference monitoring and measuring requirements ,as appropriate ,acceptance criteria ;
Specify the characteristics of the product and service that are essential for their intended purpose and
their safe and proper provision
The Organization maintains the documented information on design and development outputs
Document No: Document Name:
OAEC-PR-DDD-01 Procedure for Design and development
THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) identifies, reviews and control changes made
during , or subsequent to ,the design and development of products and services, to the extent necessary to
ensure that there is no adverse impact on conformity to requirements:
The organization maintain the documented information on
Design and development changes
The results of reviews
The authorization of changes
Actions taken to prevent adverse impacts
THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) evaluates and selects suppliers based on their
ability to supply product and service in accordance with the organization's requirements. Criteria for
selection, evaluation and re-evaluation are established.
Purchases are made via the release of formal purchase orders and/or contracts which clearly describe what
is being purchased. Received Products or Services are then verified against requirements to ensure
satisfaction of requirements. Suppliers who do not providing conforming Products or Services may be
requested to conduct formal corrective action.
The reports are generated to measure the performance of business operations of design engineering and
project management for the effectiveness of services. These reports and internal business survey analysis is
discussed with top management during the regular meetings.
At this time, THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) Validation of processes for
production and service output is verified by subsequent monitoring or measurement and, as a consequence,
deficiencies can be corrected as per the customer requirements.
All head of departments / staff ensure that traceability is one of the key requirements of the company; all
items carry a unique identification code for the traceability in all departments in the head office.
property while it is under the organizations control or being used by the organization. Upon receipt, such
property is identified, verified, protected and safeguarded. If any such property is lost, damaged or
otherwise found to be unsuitable for use, this is reported to the customer or supplier and records
maintained.
For customer intellectual property, including customer furnished data used for design, production and / or
inspection, this is identified by customer and maintained and preserved to prevent accidental loss, damage
or inappropriate use.
THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) store all the documents, drawing etc. in the
internal server and/or sky drive.
NOTE Post-delivery activities can include actions under warranty provisions, contractual obligations such as
Project recall services
Document No: Document Name:
OAEC-PR-BDD-01 Procedures for Business Development
THE OSAMA AL-AFALIQ ENGINEERING CONSULTING (OAEC) applies suitable methods like quality system
auditing, management reviews, data analysis, corrective and preventive action system, Customer feedback
and complaints, legal requirement implementation and monitoring etc., for monitoring and measurement of
the quality management system processes.
These methods demonstrate the ability of the processes to achieve planned results. When planned results
are not achieved, correction and corrective actions are taken, as appropriate, to ensure conformity of the
service or product requirements.
Document No: Document Name:
OAEC-PR-QAD-03 Procedure for Internal Audit
OAEC-PR-QAD-04 Procedure for Corrective and Preventive Action
After identifying opportunities, we utilize appropriate mechanism for corrections, corrective actions, and
preventive actions to ensure continuing compliance of our quality management system with the
requirements as well as continual improvement in our quality management system performance.