The IT technical support Officer

The IT technical support Officer will manage the overall technology infrastructure for BGMFI including
planning, implementation and management of the software applications and hardware infrastructure
that support operations. The IT technical support Officer will be involved in systems administration
including: general computer support; upgrades; software installations; license management; server
set up and management; network and printer support. S/he will be in charge of providing user
training on common business applications and use of the ICT systems.

Role and responsibilities:

Software

Software support (in the office and on field basis)

Provide software and system troubleshooting and support.
Install, maintain, troubleshoot, and update operating systems and user applications.
Proactively schedule software upgrades and patching.
Track license and support contracts to include notification of renewal timeframe to management.
setting up accounts for staff, ensuring that they know how to log in
talking to clients and computer users to determine the nature of any problems they encounter
responding to breakdowns
investigating, diagnosing and solving computer software and hardware faults repairing equipment
and replacing parts

Hardware
installing and configuring computer hardware, software, systems, networks, printers and scanners
Network
Monitor network to ensure network functionality and availability to all system users.
Maintenance of network software systems, email and internet access
Data and network security
Maintenance of network infrastructure and architecture
Install, maintain, troubleshoot, and repair cabled, wireless and other network infrastructure.
Support existing/new server/s and administer access rights for all users in the office.

Security
Maintain local and server based anti-virus software.
Inform and train users and management in how to adhere to NRC global and local security ICT
Policies.
Control over and maintenance of user accounts
Control over software licensing
Solving password problems
In case of virus infection clean out affected equipment.

Users
Handle the relocation of computer equipment as a result of office or personnel changes.
Troubleshoot, and repair user accounts and email accounts, assist in resetting passwords.

Training
Train new and current employees on computer software and ICT systems.
Create materiel and presentations for trainings and reports.
 Assess user capacity and suggest trainings and areas in need of improvement.

Shift and on-call work may be required

Competencies, Qualifications and training required

General professional competencies:

Minimum 3 years of relevant experience within the ICT technical field

Effective written and oral communication with ability to produce reports and present solutions
Documented results related to the positions responsibilities
Good written and spoken knowledge of English
Knowledge of Microsoft operating systems and software
Knowledge of Windows 2008/12 and active directory, TCP/IP
Knowledge of MySQL and experience with complex databases
In depth technical and analytical knowledge of workstations and laptop hardware and software
maintenance

Context/Specific skills, knowledge and experience:

Bachelors degree or higher within information technologies, or substantial working experience within
relevant fields and have obtained and maintained relevant certificates

Professional knowledge of network technologies and Windows clients

Experience in handling servers and related access management control
Ability to work independently to troubleshoot, identify and isolate technical issues
Technical and analytical skills
Organisational skills
Interpersonal and communication skills
Problem-solving skills
Patience and methodical nature

Prior work experience gained in any position involving contact with customers or the general public
can be advantageous.

Accountability: To the MIS section

Terms of Service: permanent appointment dependent upon satisfactory completion of a 6 months

probationary period.

HOW TO APPLY: