2 Chap 13 573

Question 1
0 out of 0 points
Key stakeholders need not be invited to participate in a kick-off meeting.

Selected Answer: [None Given]
Correct Answer: False
Response Key stakeholders should be invited to actively participate in a kick-off meeting
Feedback:
rather than merely attending it. The project manager should emphasize that a
dialogue is expected at the meeting, including texts or whatever means of
communication the stakeholders prefer.
Question 2
0 out of 0 points
The stakeholder management plan should not be accessible to all stakeholders.

Correct Answer: True
Response Because a stakeholder management plan often includes sensitive information, it
Feedback:
should not be part of the official project documents, which are normally
available for all stakeholders to review.
Question 3
0 out of 0 points
The project team must take corrective action if stakeholders with high interest and high power
are categorized as _____.
Correct Answer: c.
resistant
Response The project team should take corrective action if stakeholders with high interest
Feedback:
and high power are also categorized as resistant or unaware.
Question 4
0 out of 0 points
Groups representing consumer, environmental, or other interests can be identified as project

stakeholders.
Response Groups representing consumer, environmental, or other interests can be
Feedback:
identified as project stakeholders.
Question 5
0 out of 0 points
The project team must take corrective action if stakeholders with _____ are categorized as
resistant or unaware.
Correct Answer: c.
high interest and high power
Feedback:
Question 6
0 out of 0 points
Internal stakeholders include top management, other functional managers, and other project
managers.
Response Internal project stakeholders generally include the project sponsor, project team,
Feedback:
support staff, and internal customers for the project. Other internal stakeholders
include top management, other functional managers, and other project managers
because organizations have limited resources.
Question 7
0 out of 0 points
A leading stakeholder is one who is aware of the project and is neither supportive nor resistant
to it.
Response A leading stakeholder is one who is aware of the project and its potential
Feedback:
impacts and actively engaged in helping it succeed
Question 8
0 out of 0 points
Issue logs can be used to address issues related to other knowledge areas like project scope
management or project quality management.
Response Issues should be documented in an issue log, a tool used to document, monitor,
Feedback:
and track issues that need resolution. Though the PMI now lists issue logs as a
tool for stakeholder management, even though they can address issues related to
other knowledge areas.
Question 9
0 out of 0 points
The main output of the identifying stakeholders process is the project charter.
Response Identifying stakeholders involves identifying everyone involved in the project or
Feedback:
affected by it, and determining the best ways to manage relationships with them.
The main output of this process is a stakeholder register.
Question 10
0 out of 0 points
Projects often do not cause any changes in an organization.

Response Projects often cause changes in organizations, and some people may lose their
Feedback:
jobs when a project is completed. For example, a project might create a new
system that makes some jobs obsolete, or a project might result in outsourcing
work to an external group to make the organization more efficient.
Question 11
0 out of 0 points
The project team must take corrective action if stakeholders with _____ are categorized as
resistant or unaware.
Correct Answer: c.
high interest and high power
Feedback:
Question 12
0 out of 0 points
One of the main outputs of the _____ process are the issue logs..
Correct Answer: a.
Managing stakeholder engagement
Response Identifying stakeholders involves identifying everyone involved in the project or
Feedback:
affected by it, and determining the best ways to manage relationships with them.
The main output of this process is a stakeholder register.
Question 13
0 out of 0 points
_____ involves monitoring stakeholder relationships and adjusting plans and strategies for
engaging stakeholders as needed.
Correct Answer: a.
Controlling stakeholder engagement
Response Controlling stakeholder engagement involves monitoring stakeholder
Feedback:
relationships and adjusting plans and strategies for engaging stakeholders as
needed. Outputs of this process are work performance information, change
requests, project documents updates, and organizational process assets updates.
Question 14
0 out of 0 points
Sensitive information can be included in the stakeholder register as very few people in the
organization have access to it.
Response Because this document is available to other people in the organization, the
Feedback:
project manager must be careful not to include sensitive information, such as
how strongly the stakeholders support the project or how much power they have.
Question 15
0 out of 0 points
Which of the following is true about identifying stakeholder ?

Correct Answer: c.
Stakeholders with indirect ties to the project need not be engaged with.
Response It is also necessary to focus on stakeholders with the most direct ties to the
Feedback:
project. For example, if you listed every single supplier for goods and services
used on a project, you would be wasting precious time and resources. If a supplier
is just providing an off-the-shelf product, it should need little if any attention.
Question 16
0 out of 0 points
Scope, time and cost goals in order of importance can be ranked on a(n) _____.
Correct Answer: d.
expectations management matrix
Response Project sponsors can usually rank scope, time, and cost goals in order of
Feedback:
importance and provide guidelines on how to balance the triple constraint. This
ranking can be shown in an expectations management matrix, which can help
clarify expectations.
Question 17
0 out of 0 points
Project stakeholder management has only recently been identified as an entire knowledge
area by the Project Management Institute.
Response Because stakeholder management is so important to project success, the Project
Feedback:
Management Institute decided to create an entire knowledge area devoted to it as
part of the Fifth Edition of the PMBOK Guide in 2012.
Question 18
0 out of 0 points
After identifying and analyzing stakeholders, the project manager and team should develop
a(n)______ to help them effectively engage stakeholders and make sure that good decisions
are made throughout the life of the project.
Correct Answer: d.
stakeholder management plan
Response After identifying and analyzing stakeholders, the project manager and team
Feedback:
should develop a stakeholder management plan to help them effectively engage
stakeholders and make sure that good decisions are made throughout the life of
the project.
Question 19
0 out of 0 points
Communication and interpersonal skills are important for successful project stakeholder
management.
Response Project managers must understand and work with various stakeholders; therefore,
Feedback:
they should specifically address how to use various communications methods
and their interpersonal and management skills to engage stakeholders.
Question 20
0 out of 0 points
Project management software tools normally do not promote the use of Facebook as a forum
to promote project activities.
Response Although many organizations do not promote the use of Facebook at work,
Feedback:
several project management software tools include functionality like Facebooks
to encourage relationship building on projects.
Question 21
0 out of 0 points
Doctors who have been co-opted to actively participate in a project related to using
information technology for chronic health problems would be examples of _____
stakeholders.
Correct Answer: c.
leading
Response Leading stakeholders are aware of the project and its potential impacts and
Feedback:
actively engaged in helping it succeed.
Question 22
0 out of 0 points
Project stakeholder management has resonances with project cost management and project
time management.
Response Many of the concepts related to communications and human resource
Feedback:
management also apply to stakeholder management, but unique activities are
required to perform good stakeholder management.
Question 23
0 out of 0 points
Though stakeholders cannot be controlled, their level of engagement can be controlled.

Response You cannot control stakeholders, but you can control their level of engagement.
Feedback:
Engagement involves a dialogue in which people seek understanding and
solutions to issues of mutual concern.
Question 24
0 out of 0 points
Stakeholders might change during a project due to employee turnover, partnerships, and other
events.
Response Stakeholders might change during a project due to employee turnover,
Feedback:
partnerships, and other
events.
Question 25
0 out of 0 points
A(n) _____ is a tool used to document, monitor, and track problems that need resolution.
Correct Answer: a.
issue log
Response Issues should be documented in an issue log, a tool used to document,
Feedback:
monitor, and track issues that need resolution.
Monday, March 7, 2016 11:05:41 AM CST

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Question 1

Key stakeholders need not be invited to participate in a kick-off meeting.

The stakeholder management plan should not be accessible to all stakeholders.

Groups representing consumer, environmental, or other interests can be identified as project

Projects often do not cause any changes in an organization.

Which of the following is true about identifying stakeholder ?

Though stakeholders cannot be controlled, their level of engagement can be controlled.

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