2011 - PhIS CPS

(Customer Survey Report from Workshop)

Course Name: Clinical Pharmacy [Advance]

Trainer Name: Shaktthiaraj Pattan
Date: 6/7/2016
Training room: Bilik Latihan IT, Hospital Pekan
Batch: 2
Total Attended: 0
A. PRESENTATI

No Dept (Registered) Facility (Registered) Name (Registered) Name (Attended) Designation Q1 Q2

1 Pharmacy Hospital Pekan Abdul Rahman Bin Jalil Abdul Rahman Bin Jalil Penolong Pegawai Farmasi Kanan 5 5
2 Dermatology Hospital Pekan Ahmad Fahmi Bin Ismail Ahmad Fahmi Bin Ismail Ketua Pegawai Farmasi 5 5
3 Pharmacy Hospital Pekan Azlina Ahamad Azlina Ahamad Penolong Pegawai Farmasi 5 4
4 Pharmacy Hospital Pekan Mohd Amin Bin Mohd Mansor Mohd Amin Bin Mohd Mansor Pegawai Farmasi 4 4

5 Pharmacy Hospital Pekan

Mohd Razimi Bin Halim Mohd Razimi Bin Halim Penolong Pegawai Farmasi 4 4

6 Pharmacy Hospital Pekan

Ros Palizam Abdullah Ros Palizam Abdullah Penolong Pegawai Farmasi 4 4
7 General Medicine Hospital Pekan Syaida Shamsudin Syaida Shamsudin Penolong Pegawai Farmasi 5 5

8 Pharmacy Hospital Pekan

Tengku Ainol Jamilah Tengku Zawawi Tengku Ainol Jamilah Tengku Zawawi Pegawai Farmasi 4 4

9 Pharmacy Hospital Pekan

Ulil Ulfie Mohd Arif Ulil Ulfie Mohd Arif Penolong Pegawai Farmasi 5 5

10
11
12
13
14
15
16
17
18
19
20
21
22

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 2011 - PhIS CPS
(Customer Survey Report from Workshop)

0 0 4.6 4.4

90%
Summary

Response Percentage
QUESTION CONTENT RATE
Q1
The topics objectives clearly defined and met the expectations Feedback Ques
Q2
The teaching / training methodology understandable for the audience
A. Presentation

Q3
The content and language in which the trainer communicated was
understandable 90%

Q4
Trainer made good use of the time allotted and it was sufficient.
Q5 Trainer adequately answered questions and provides clarification as
when it is necessary
Q6 The syllabus is organized accordingly
B. Handouts

Q7
The contents is simple and understandable
77%
Q8
The material is relevant to the presentation / training course
Q9
The material is useful (during presentation & future usage)
Q10
Trainer able to illustrate every step appropriately as to be followed
C. Hands On
Interactive

Q11
Practically understanding as it is based on theory presented 83%
Q12 Trainers approaches are user-friendlier in understanding of practices
and theory presented
Q13
The training staff gave appropriate assistance
D. Facility

Q14 The room and related facilities gives a comfortable setting for the
training
89%
Q15
The tools and equipments during the sessions worked well
Q16
The refreshments and food provided were good
Q17
The training is organized in an effective manner
E. Overall

Q18
The content of presentation was practical
89%
Q19
The training is useful in assisting your actual work situation

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 2011 - PhIS CPS

E. Overall
(Customer Survey Report from Workshop)
89%

Q20 Satisfaction on the training

Page 3 of 3
 2011 - PhIS CPS
(Customer Survey Report from Workshop)

C. HANDS ON Simulation
PRESENTATION B. HANDOUTS D. FACILITY E. OVERALL Summary Assessment
INTERACTIVE Script
Q3 Q4 Q5 Q6 Q7 Q8 Q9 Q10 Q11 Q12 Q13 Q14 Q15 Q16 Q17 Q18 Q19 Q20 TOTAL % TOTAL % STATUS

5 5 5 5 5 5 5 4 4 4 5 5 5 5 5 5 5 5 97 97.0 100.00% Complete

5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 100 100.0 100.00% Complete

5 4 4 4 4 4 4 5 4 4 4 4 4 4 4 4 4 4 83 83.0 100.00% Complete

4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 80 80.0 100.00% Complete

5 4 4 4 4 5 4 3 3 3 4 4 4 5 4 4 4 4 80 80.0 100.00% Complete

4 4 4 4 3 4 4 4 3 4 4 4 4 4 4 4 4 4 78 78.0 100.00% Complete

5 4 5 4 3 4 4 4 5 4 5 5 4 5 5 5 5 5 91 91.0 100.00% Complete

4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 80 80.0 100.00% Complete

5 5 5 1 1 1 1 5 5 5 5 5 5 5 5 5 5 5 84 84.0 100.00% Complete

Page 4 of 3
 2011 - PhIS CPS
(Customer Survey Report from Workshop)

4.7 4.3 4.4 3.9 3.7 4.0 3.9 4.2 4.1 4.1 4.4 4.4 4.3 4.6 4.4 4.4 4.4 4.4 100% 9
86%
90% 77% 83% 89% 89% #DIV/0!

dback Questions vs Response SCALE

90%

88% 1 - Lemah

86%
2 - Kurang memuaskan
84%
3 Sederhana
82%
4 Baik
80%

5 Cemerlang
78%

76%

74%

72%

70% Presentation Handouts Hands On Interactive Facility Overall

Page 5 of 3
 2011 - PhIS CPS
(Customer Survey Report from Workshop)

Page 6 of 3
Training Summary - Feedback received

Trainer Date Course Name

Shaktthiaraj Pattan 6/7/2016 Clinical Pharmacy [Advance]

 Evaluation
Attendance Hands On
Batch presentation Hand out
Invitation Attendees % Interactive

2 0 0 #DIV/0! 90% 77% 83%

1
2
3
4
5
15 5 75
Evaluation

Facility Overall Overall

89% 89% 86%

Pharmacy Inventory [Advance]
Pharmacy Inventory [Intermediate]
Pharmacy Inventory [For Nurses]
CPS for PKD [Inventory]
Clinical Pharmacy [Advance]
Clinical Pharmacy [IP]
Manufacturing - TDM [Advance]
Manufacturing - CDR [Advance]
Manufacturing - PN [Advance]
Data Mining
Master Setup
Bilik Latihan IT, Hospital Pekan
Bilik Mesyuarat, Klinik Kesihatan Beserah
Perpustakaan, Hospital Rompin
Bilik Mesyuarat Topaz, Unit Farmasi Logistik Hospital Tengku Ampuan Af
Ahmad Anwar Bin Jaafar Complete
Ainur Sharizat Jawahir Binti Azaha Not Complete
Azleen Binti Ismail
Cenysia Binti Joimur
Fahridzul Artas Bin Kamaruzzaman
Fairuz Sarah Tiblanie
Firdaus Bin Kamaruzzaman
Fitriani Binti Tiro
Halimah Binti Zakaria
Hazirah Binti Zainudin
Jeyakanth A/L Munisamy
Maikal Fardha Savariappan
Masyitah M Shaari
Mohd Fadhli in Mohamad Jamil
Mohd Hafeez Bin Sakarno
Mohd Syazwan Bin Zakaria
Nabilah Binti Hanafi
Noor Shazarina Binti Shahril
Norasikin Binti Mohamad
Nur Atikah Binti Mohd Rani
Nurlailatul Azzumar Binti Abdul Mutalib
Sashaa A/P Sugathan
Shalet A/P Kanapathy
Shaktthiaraj Pattan
Hasneeta Mohd Hashim