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SURVEY 2016
The
The Ultimate D
DAS
AS Platform.
The
The Ultimate User E
Experience.
xperience.
Today,
Today, a positive game day experience includes high mobile
interaction. The expectation is constant, seamless wir eless
wireless
connectivity.. The top venues have deliver
connectivity delivered
ed the ultimate
experience, using the ultimate DAS platform mTTeko
eko DAS
empowers your venue with the most advanced and versatile
multi-technology platform in the world. Don
Dontt settle for anything
less than the ultimate, experience it today
today..
As founders of the unique event that is SEAT, and the informative news and analysis outlet that
is Mobile Sports Report, we are excited to bring you our fourth version of this method of
highlighting what we think is one of the most valuable parts of our community: Its willingness
to share information, so that all may learn and advance the understanding and deployments of
stadium technology. We would also like to thank title sponsor JMA Wireless, whose contribution
allows us to distribute this report free of charge to SEAT attendees and on the web.
Input from more than 80 respondents representing arenas that host the top U.S. professional
league teams, including the NBA, NFL, Major League Baseball, the NHL, as well as top U.S.
university facilities for basketball and football, European and U.S. professional soccer teams,
professional golf and car-racing venues provides a clear snapshot of how teams are deploying
technology to both improve the fan experience while helping increase business opportunities.
Wed like to thank the many SEAT attendee organizations who participated in the survey, and we
hope you find the State of the Stadium Technology Survey for 2016 another invaluable asset from
SEAT and Mobile Sports Report!
IN THIS ISSUE:
WiFi TECHNOLOGY REPORT... Page 4
DAS TECHNOLOGY REPORT... Page 8
ANALYTICS REPORT... Page 13
FAN ENGAGEMENT REPORT... Page 16
73 responding
Yes 38.90%
No 61.10%
72 responding
Overhangs/ceilings 98.60%
Underneath seats 21.10%
Railings and other vertical in-bowl supports 52.10%
On towers/antenna mounts 29.60%
Under floors 4.20%
71 responding
0-200 22.20%
200-400 40.30%
400-600 8.30%
600-800 9.70%
800-1000 8.30%
1000+ 11.10%
72 responding
Yearly 7.20%
Every other year 1.40%
Every 3 years 26.10%
Constantly, as needed 65.20%
69 responding
< 1 GB 21.40%
1-5 GB 42.90%
5-10 GB 14.30%
> 10 GB 21.40%
nearly 70 responding
39%of respondents
provide WiFi outside
of their facility
9.4% of respondents
pay for their own
DAS network
AT&T 80.60%
Verizon 87.10%
Sprint 50.00%
T-Mobile 48.40%
Other 12.90%
62 responding
JMA WIRELESS
US STADIUM AND ARENA
DEPLOYMENTS
JMA W Wireless
ireless Clients*
Angel Stadium
Athletic Centerr,, Rutgers
Rutg University
Bill Snyder Stadium, Kansas State University
Blue Cross Arena
Carrier Dome, Syracuse University
Citi Field
Cougar Stadium, Houston University
High Point Solutions Stadium, Rutgers University
Indianapolis Motor Speedway
iWireless Center
Izod Center
Key Arena
Levis Stadium
Lincoln Financial Field
Little John Coliseum, Clemson
Clemson University
University
SUPERBOWL50
SUPERBO
OWL
WL50
50
Meadowland Racetrack
Oakland Coliseum
Oracle Arena
Orlando Citrus Bowl Stadium
Stadium
Papa John s Stadium, University of of Louisville
Louisville 10+ T
Terabytes
erabytes of data were sent over the wireless network.
Pinnacle Athletic Campus
Rentschler Field, University ofof Connecticut
Connecticut
Over a 60 percent increase from the 2015 Super Bowl.
Rio Tinto Stadium
Ross Ade Football Stadium, Purdue University
Santander Arena
Sonoma Raceway
T-Mobile Arena
Xcel Energy Center
;QLW\&HQWHU
;QLW\/LYH
Webster Bank Arena
Wells Fargo Arena
*For a complete list ofofJMA
JMA
A Wireless projects,
please contact marketing@jmawireless.com.
Does your DAS provider or carriers provide any KPIs to determine if
DAS is operating at peak efficiency?
Yes 39.10%
No 60.90%
64 responding
In stadium 71.90%
In separate facility, but adjacent to stadium 15.60%
In separate facility, remote location 12.50%
64 responding
50%
of respondents
over
report that carriers
for pay for their
DAS infrastructure
and operation 36.%
of respondents
have advanced WiFi
analytics in place
Yes 36.70%
No 20.00%
Planning/evaluating platforms 36.70%
Interested, no plans yet 6.70%
60 responding
Ticketing 94.20%
Social media activity 40.40%
Concession purchases 28.80%
Parking 34.60%
Loyalty program 48.10%
Online team store purchases 23.10%
Beacon activity 11.50%
Externally generated "Propensity to Buy" scores 34.60%
Demographic data provided by third parties 53.80%
Website access metrics 30.80%
Team app activity 26.90%
52 responding
Yes 45.30%
No 54.70%
53 responding
1-2 25.90%
3-5 51.90%
6-10 11.10%
More than 10 11.10%
54 responding
63%of respondents
use beaconing
SSB 5.70%
KORE 39.60%
Salesforce 32.10%
Microsoft 45.30%
Adobe 9.40%
Turnkey 15.10%
Fan One 5.70%
Acxiom 13.20%
Other 22.60%
53 responding
nearly
72%
of respondents
have a DAS
head-end within
their stadium
most
venues use the team
website and email
as their primary
sales tool
Yes 78.60%
No 21.40%
56 responding
Facebook 28.60%
Twitter 59.20%
SnapChat 0.00%
League/team app 0.00%
Email 2.00%
Instagram 10.20%
Vine 0.00%
49 responding
Email 54.90%
Facebook 2.00%
Twitter 5.90%
Team website 37.30%
51 responding
What advertising method gives the best ROI for marketing spend?
TV 11.60%
Internet 53.50%
Email 30.20%
Radio 2.30%
Newspaper 2.30%
43 responding
Yes 34.00%
No 66.00%
53 responding
Yes 39.20%
No 60.80%
51 responding
0-200 42.90%
200-500 26.80%
500-1,000 17.90%
1,000-2,000 10.70%
2,000+ 1.80%
56 responding
Yes 28.00%
No 72.00%
50 responding
28%
of respondents
use digital signage
software
Between
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2016