Response for

RxO Updated RFP

December 19th, 2016

Contents
COVER LETTER........................................................................................................................................... 3
1. EXECUTIVE SUMMARY...................................................................................................................... 4
1.1. SEAL RETAIL COMPETENCY AREAS ............................................................................................. 5
1.2. LUXOTTICA SKILLS AND EXPERIENCE:............................................................................................ 6
2. PROPOSAL SCOPE & APPROACH OVERVIEW ............................................................................... 8
2.1. PROJECT SCOPE ......................................................................................................................... 8
2.2. HIGH-LEVEL TIMELINES BY PHASE.............................................................................................. 10
2.3. APPROACH................................................................................................................................ 10
2.4. RESOURCE MATRIX ................................................................................................................... 12
3. PROJECT RESOURCES AND COSTING ......................................................................................... 14
3.1. TIMELINE................................................................................................................................... 14
3.2. RESOURCES.............................................................................................................................. 14
3.3. COST ESTIMATES ...................................................................................................................... 15
4. PROJECT MANAGEMENT & METHODOLOGY ............................................................................... 16
4.1. PROJECT MANAGEMENT FRAMEWORK ........................................................................................ 16
4.2. SEALS HYBRID MODEL ............................................................................................................ 17
4.3. TESTING AND QUALITY ASSURANCE ........................................................................................... 18
4.4. QUALITY MANAGEMENT PLAN .................................................................................................... 18
4.5. KNOWLEDGE TRANSFER METHODOLOGY .................................................................................... 19
4.6. SCOPE MANAGEMENT................................................................................................................ 20
5. GENERAL ASSUMPTIONS ............................................................................................................... 21
6. PROPOSAL ACCEPTANCE .............................................................................................................. 22
CONTACT INFO ......................................................................................................................................... 22

Restriction on Disclosure and Use of Information

The information in this document contains trade secrets and confidential or proprietary data pertaining to SEAL
Consulting, Inc., the disclosure of which would provide a competitive advantage to others. As a result, this
document shall not be disclosed, used or duplicatedin whole or in partfor any purpose. The information
subject to this restriction is contained in the entire document.

The information contained herein is strictly for internal use, and cannot be distributed outside your organization
without prior consent of SEAL Consulting, Inc.
Copyright 2015 SEAL Consulting, Inc. All rights reserved

Response for Updated RxO RFP

Cover Letter
Dear Jason,

On behalf of SEAL Consulting (SEAL), I would like to thank you for the opportunity given to us to present
our response to the RxO RFP. This document represents SEALs proposed plan and activities to complete
the requested SAP services required as a part of the project.

SEAL has had the privilege of partnering with Luxottica since 2008 delivering several successful
engagements including SAP Envision Optical, EyeMed Integration and HANA migration to name a few.
SEAL Consulting is a premier partner to SAP and a global systems integrator. Luxottica will benefit from
SEALs SAP knowledge as well as our outstanding record of providing successful and high value SAP
resources, solution delivery and support services. Our clients satisfaction with the results and resources
provided during our assignments defines our record of success. The combination of experienced staff who
understand your goals and objectives and assigned managers who remain with the project will provide
you with a tangible presence that you can depend on to complete your projects to your satisfaction.

We understand that this project is important to Luxotticas global initiatives and we at SEAL are committed
to ensuring their success.

Regards,
Nirat Patel
Vice President Sales
SEAL Consulting, Inc.
nirat.patel@sealconsult.com

Response for Updated RxO RFP

1. Executive Summary
SEAL Consulting is a Full-service Global and Award winning SAP Implementation & Support Partner. We
provide strategy, design, and implementation services for Fortune 500 companies in all areas of the SAP
solution suite across a diverse industry base. We specialize SAP Products like, but not limited to - ECC,
SCM, SRM, CRM, BI, Business Objects, HANA, Procurement suite (Ariba, Coupa and Zycus), Hybris and
NetWeaver areas. Retail is one of our focus industry areas where we specialize in the implementation and
support services for SAP products like FMS, Retail, CAR, AFS, PMR, MAP, and Hybris.
Our focus is on customer success and growth. We strive to become the primary integrator and support
partner for our customers and help them achieve their business goals and sustained growth at a lower
TCO.
We are pleased to participate in this RFP for RxO consolidation. Our team of experienced and seasoned
professionals has put together a response to your RFP, customized to suit your project needs.
SEAL is providing a fixed bid proposal for consulting services to develop the solution as described in the
scope of work. The combined cost of this RxO project will be $1,030,000 plus expenses for a total 35 week
effort 27 weeks for Blue Print thru Deployment and 8 weeks for Hyper Care.
Based on the information shared in the RFP, we understand that the proposal calls for:
Consolidating all lab optical manufacturing processes into AFS1
Moving Pearle Franchise and the Dispensing Model into FMS with fulfillment remaining in AFS1
FMS and Reporting system(s) efforts only

Business processes in Scope:

Rx Billing
Product Order Billing (replenishment and special orders)
Central Purchasing Billing (consumables)
Recall and Return Billing
Finance Modules Accounts Receivable, Accounts Payable, General Ledger and Assets
Tax Integration
Reporting

Our value proposition:

We believe the SEAL team will bring value, experience and expertise to the project by virtue of the
following:
Prior engagement and experience with Luxottica
Familiarity with the Luxottica system landscape and practices
Rich and proven expertise in SAP template based implementations
Flexibility in approach and methodology to deliver and exceed Luxotticas expectations
Solid resources with strong skill-sets, experienced in similar projects at Luxottica Retail

Response for Updated RxO RFP

SEAL is confident we will deliver a successful implementation and look forward to growing our partnership
with Luxottica on this important project.

1.1. SEAL Retail Competency Areas

Our dedicated Retail practice consistently delivers excellent solutions, services and support to leading
retailers around the world. Our Retail solution practice encompasses the following capability areas:

Additionally, our Retail practice delivers the following solutions:

Response for Updated RxO RFP

 SEAL Comprehensive Retail Offering

SEAL Driving the End-to-End Value Chain Across Retail Solu ons
Retailor Powered by Powered by Cloud Service Retail Applica on
SAP-Cer fied SAP HANA SAP NetWeaver Offering Managed Services
Retail All-In-One SAP Customer SAP EPM & Mul ple Cloud Best Shore delivery
Solu on Ac vity Repository Analy cs services including model
Comprehensive (CAR) SAP MDM POSDM and Flexible service
SAP Retail Industry CAR FasTrack Proof Analy cs offering across all
SAP FIORI &
Solu on driven by of Value approach Cloud-based implementa on &
Screen Personas for
Industry Best Mobility solu ons support needs
Predic ve Analy cs Retail
Prac ces
Na ve SAP HANA - AppsFreedom Flexible resource
Reduced Time to models aligned to
Value customer priori es
Accelerated
Deployment

1.2. Luxottica skills and experience:

Our long-standing successful relationship with Luxottica Retail that has evolved over the years is
highlighted below from inception since 2008. SEAL is very proud of being the strategic partner of choice
with Luxottica Retail.

Response for Updated RxO RFP

Response for Updated RxO RFP
2. Proposal Scope & Approach Overview
2.1. Project Scope

Luxottica would like to consolidate all its lab optical manufacturing processes from AFS1 into AFS2. In
addition, certain business units will also be moving out of AFS2 and into the FMS system. This includes
Pearle Franchise billing and also the billing for re-makes within the Dispensing Model. Pearle Franchise
and the Dispensing Model will be moved into FMS with fulfillment remaining in AFS1.

Business processes in Scope:

Rx Billing
Product Order Billing (replenishment and special orders)
Central Purchasing Billing (consumables)
Recall and Return Billing
Finance Modules Accounts Receivable, Accounts Payable, General Ledger, Assets
Tax Integration
Reporting

SEAL will be responsible for delivering comprehensive Blue Print document set in accordance with
Luxottica best practices and standards:
Updated BPML & BPRD list
List of RICEFs with process gap and business requirement
Finalize Project Plan for Implementation

SEAL will leverage the most recent version of the Luxottica Retails BPML and BPRD list to identify and
conduct the business requirements work-shops with RxO SMEs.

Response for Updated RxO RFP

SEAL proposes the following scope by each work-stream utilizing the design work already completed by
Luxottica. This is to be a fixed bid project.

Work Stream Scope Design Status-

% Complete

Creation of Standard Sales Orders and 75%

Sales Order Management and Billing
Billing

Returns Management- Customer Creation of Return Sales Orders and 0%

returns Credits

Finance - Accounts Payable AP LIV Invoice Processing 70%

AP Outgoing Payments 90%

AR Invoice Processing 60%

Finance Accounts Receivable AR Incoming Payments 60%
AR Credit Management 0%
AR Month End Processing 0%

GL Posting Process 90%

GL Month End Close Process 90%
Finance - General Ledger
GL Consolidated Reporting 90%
GL Financial Master Data 90%
Management

Managing Taxes support Vertex tax 0%

Finance Other
integration

Migrate up to 14 reports from AFS2 20%

Reporting BW system to FMS BW

Apart from SAP functional and technical resources required for above deliverables, SEAL will provide
coverage for resources as mentioned below for this implementation.
Project Management
Testing and Cutover Management

Below mentioned activities will be considered as out of scope for this proposal.
Any changes to PLM, POS, or any other non-SAP or legacy systems
Any changes to PI, RPAS, LRA, Data Services, or Netezza
Any Basis or Security work

Response for Updated RxO RFP

2.2. High-Level Timelines by Phase

SEAL suggests for a water-fall approach for delivery with 8 key phases to the project. Below mentioned
are the phases and duration.

Phase Start Date End Date

On-Boarding and Blue Print 2nd January, 2017 9th March, 2017

Build and Unit Test 12th March, 2017 20th April, 2017

Testing 23rd April, 2017 15th June, 2017

Deployment and Go-Live 18th June, 2017 8th July, 2017

Hyper Care and Triage Transition 9th July, 2017 31st August, 2017

Below mentioned are high-level suggested activities by phase for RxO project.

2.3. Approach

SEAL suggests a collaborative approach involving both Luxottica and SEAL resources which has proven to
be the most effective project method. It insures close alignment on requirements and design, which
minimizes defects and rework. We will leverage the Luxottica resources availability for key activities such
as requirements finalization, review and sign off on final documents and deliverables.

Response for Updated RxO RFP

Activity Deliverables

1. On-Boarding and Blue Print:

Project kick-off with Luxottica and SEAL teams Project Plan

Create high-level project plan Updated BPRD list
Reviewing existing design and configuration List of RICEFs with process gap and business
requirement
Update BPRD documents where needed
Identify BPRDs for implementation
Closing out remaining open items/gaps
Finalize Project Plan
Perform necessary configuration
Writing remaining functional specs
Completed list of user training documents and
job aids
Review and sign-off from Lux IT team

2. Build and Unit Test

Complete technical specifications, Update configuration and functional

development, code review, technical, and specifications
functional unit testing of all RICEFS
Create/ Update technical specifications
Complete configuration, documentation of
Finalized test plan
configuration, and unit testing of configuration
Complete user training documents and job aids
Completed integration test scripts in HPQC
Initiate cutover planning
Sign-off from Lux IT Team

3. Testing:

Completion of integration testing in conjunction Finalized configuration, functional and technical

with business users documents
Refine and remediate issues from testing
Completion of user acceptance testing in
conjunction with business users
Finalize cutover plan
Initiate Hyper Care transition plan
Testing sign-off from Lux IT and business teams

Response for Updated RxO RFP

4. Deployment and Go-Live:

All conversion activities completed Finalized hyper care transition plan and exit
criteria
Execute cutover plan
Finalize hyper care transition plan and exit
criteria
Go-live

5. Hyper-Care and Triage Transition:

Support go-live Project Closure document

Resolve deployment incidents
Knowledge transfer to SAP Triage team
Sign-off from Lux IT Project and Triage team

To achieve desired results from each phase of the project, as mentioned above, we will need dedicated
commitment from Luxottica in various areas as mentioned below.
Steering Committee
o Membership will include individuals with direct business, functional and regional ownership
appropriate to the project phase.
o Membership will have the authority to resolve issues as appropriate.
Project Staffing
o Luxottica positions on the project will be staffed per schedule, with individuals that are skilled
and experienced appropriate to their project role.
Project tools
o Appropriate project execution tools are available, in place and available for the teams use
(e.g. SAP Solution Manager, Project Document Management tools, network &
communications systems).
Issue Resolution
o An appropriate issue resolution & escalation mechanism will be put in place. Issues will be
escalated and resolved in a timely manner per this mechanism.

2.4. Resource Matrix

We will engage Luxottica resources early and often to insure close alignment on requirements and design
to minimize defects and rework. The following high-level RACI chart defines the shared responsibilities
that will make this possible. A review and finalization of these assignments can be completed during

Response for Updated RxO RFP

project prep. The lines wont be clearly defined on some tasks due to the blended make-up of the project
team*.
Luxottica
Activity and Phase SEAL Luxottica IT
Business
On-Boarding and Blue Print
- Project Kick-off R,A C I
- Create high-level project plan R,A C I
- Business requirement work-shops R C A
- High-level process play-back with business team R C A
- Create/ update BPRD documents R A C
- Create/ update functional specs R A I
- Configuration R A
- Review finalize design with IT team R A
- Design play-back with business team R A A
- Review and sign-off R C A
Build and Unit Test
- Create/ update technical specs C R,A
- RICEF Development C R.A
- Unit Test * C R,A
- Finalize Test Plan R A
- Review and sign-off R A I
Testing
- SIT Cycle 1 C R,A
- Refine and Remediate issues from testing* R A C
- SIT Cycle 2 C R,A
- User Acceptance Test C R A
- Build & Finalize Cutover Plan R A,C I
Deployment
- Execute Cutover Plan R,A C I
- Productive Deployment R A I
Hyper Care and Triage Transition
- Support Go-Live and Hyper care R A I
- Knowledge transition to SAP Triage R A
- Project Closure and Sign-off R A I
R- Responsible, A-Accountable, C-Consulted, I-Informed

Response for Updated RxO RFP

3. Project Resources and Costing
3.1. Timeline

This complete project from Blue Print to Delivery & Support is estimated to run 35 weeks Design to
deployment 27 weeks followed by 8 weeks of hyper-care support. The Finalization of the project schedule
will be developed during the Blue Print phase of the project. The table below represents tentative time
estimates for the main parts of the project. All project scheduling and changes will be mutually agreed
upon before finalizing.

3.2. Resources

Luxottica agrees to provide the following resources for the duration of the project.

Resource Skills Availability Location

SAP Finance Functional Analyst 50% Onsite

SAP Supply Chain Functional Analyst (MM) 50% Onsite

SAP Functional Manager 20% Onsite

SAP Development Analyst 10% Onsite

Development Resources for all RICEFS 100% Onsite

MM Functional Resource TBD Onsite

Assumption: Luxottica is taking on much of the development effort on this project so it is imperative that
the resources assigned are allowed to focus on the project to meet timelines. SEALs PM must have a
clear and responsive escalation path if issues arise in this area

SEAL proposes the following skills for this project.

Response for Updated RxO RFP

 Resource Skills Location

Project, Cutover and Testing Manager Onsite

SAP Retail SD Consultant Onsite

SAP Finance Consultant Onsite

SAP Business Warehouse Consultant Onsite

SAP Reporting Consultant Offsite

Assumptions:
Winshuttle conversion resource is provided by Lux. If not, an additional SEAL resource with
Winshuttle experience will be required.
If it is decided to use LRA and BO for reporting, a data services resource will need to be added.

3.3. Cost Estimates

SEAL is providing a fixed bid for consulting services to develop the solution as described in the scope of
work. The combined cost of Blue Print, Deployment and Hyper Care will be $1,030,000 plus expenses.
The resource estimates used to develop this fixed price proposal reflect the scope as mentioned above in
section 2 and our current understanding of the project from previous discussions with Luxottica. New
scope revealed during the Discovery Phase may result in a Change Request if the impact warrants it.
Below mentioned is the breakdown of cost by 5 phases of the project delivery design thru hyper care,
as requested by Luxottica.
Project Phase T&M Cost $
On-Boarding and Blue Print $ 277,600
Build and Unit Test $ 190,800
Testing $ 254,400
Deployment and Go-Live $ 95,400
Hyper Care and Triage Transition $ 211,800
Total Project Cost (T&M Only) $ 1,030,000

Expenses:
In addition to the fixed consulting fee above all travel related expenses (transportation, hotel, meals, and
other out-of-pocket expenses) incurred by our consulting staff during this effort will be billed based on
actual cost, and subject to an overall expense cap as per the MSA. SEAL will comply with the Luxottica
travel and expense policy. We will work with Luxottica to define this as part of contract negotiations.

Response for Updated RxO RFP

4. Project Management & Methodology
4.1. Project Management Framework

SEALs approach to Project Management is designed to ensure project objectives are met throughout its
lifecycle.
Project Initiation
SEALs PMO Services ensure key project components established correctly at the outset
Project methodology communicated
o Key work products are clearly established
Key resources are assigned to project team(s)
o IT and business operations resources assigned to project team are available and aware of
their respective roles
Project Scope Established
o Project Charter is prepared to clearly delineate functional, geographical, and technical scope
Project Metrics Established
o Key performance indicators are established for use in project status tracking
Project Communication and Governance
SEALs PMO Services ensure efficient communication between project team, Steering Committee, and
business stakeholders
Project Organization
o Clearly outlines project organization, team structure, and individual responsibilities
Project Governance
o Defines reporting relationships within project teams and accountability to project steering
committee and business units
o Defines scope change management guiding principles and procedures
Project Communication
o Develops plan for all project communications, including outward facing organizational
change management and internal project communications
Project Execution Monitoring
SEALs PMO Services ensure key project and business performance indicators are regularly tracked
and reported
Steering Committee Project Status reports
o Dashboard of key performance metrics presented in summary format for efficient decision
making
Project Issue Tracking

Response for Updated RxO RFP

 o Items that are currently impacting time and cost objectives are documented, prioritized and
action upon
Project Risk Tracking
o Items that are likely to have future impact time and cost objectives are documented,
prioritized, and mitigated
Operational Readiness Tracking
o A scorecard of measuring the readiness of the business operations to use the system is
presented, as needed, to ensure success of go-live
In terms of our tactical implementation methodology, SEAL broadly uses SAP ASAP & Global ASAP
Methodologies for Implementation and Project Management. We will create a modified version of the
ASAP to best fit your particular implementation and requirements. We apply a framework approach
that leverages the Best Practices for Project and Program Management in combination with the ASAP
Methodology and your own PM methods and tools. It is robust yet adaptable.
When project teams work closely with the Customers own IT organization, the probability of success
increases. We start with an earnest effort to marry our methods and tools with our Customers
whenever possible. For companies new to SAP or ERP in general, being able to coach and demonstrate
the differentiating factors that require an SAP project to run slightly differently than a traditional IT project
is critical. For companies that have experience with ERP or SAP implementations, there is typically a
program management methodology already in place that is very similar to, or actually is, the ASAP
methodology. We do not want to waste time and money teaching you our methodology. We want to get
to work right away. The methodologys focus is on leveraging the existing tools and methods, and
supplementing any missing or lesser mature aspects with one of our own. In many cases, we end up simply
modifying our Customers existing tools or methods to allow for better program management overall.

4.2. SEALs Hybrid Model

SEAL will adhere to the timeline developed by Luxottica Retail for this project, while leveraging the tools
and deliverables of both Luxotticas and SAPs ASAP implementation methodology. SEAL has a proven and
successful record of accomplishment of executing and delivering projects using a Hybrid Model approach
and we will use this model effectively to deliver your project on time and on budget.
SEALs Hybrid Model includes the right combination of team structures at each location, i.e. onsite, offsite
and offshore. A parallel team at the offsite location backs up the onsite team. There is also an elaborate
team structure at the offshore location to execute the project. There is regular two-way communication
and handoff between the onsite and the offshore teams, with the backup team at the offsite location
party to all interactions between onsite and offshore. This ensures smooth coordination between the
onsite and offshore teams and keeps the back-up team at the offsite location up to speed.

Response for Updated RxO RFP

 Project Prep
Blueprinting On-Site Team
Planning Mason, OH
Analysis
Quality Assurance
SAP Development
Go-live Support
Custom Development
Acceptance Testing
Customer Care
Backup Support
Critical Issues Offshore
Hybrid Model
Team
Off-Site Team

Solution Center in US Solution Center in India

4.3. Testing and Quality Assurance

The first step of the test planning process of SEALs methodology is the development of the Test Strategy.
The purpose of the Test Strategy is to obtain agreement that the level of testing is commensurate to the
risk posed by the function's criticality and technical complexity of the application release. The team will
create a high-level document that defines test scope and outlines the approach and methods for testing
the application or affected system during a project or release.
After project governance and sponsors approve the Test Strategy, the next step of the methodology is to
develop the necessary Test Plan(s) to ensure alignment with the Test Strategy. In general, a Test Plan is
developed for each Test Type planned for a project and defines the approach and the details of how
testing for a Test Type will be accomplished, including items such as roles and responsibilities, entry and
exit criteria, and measurements to be collected for the Test Type.
SEAL will coordinate that once Test Plans are developed, test case/script development begins. Test
execution of the test cases/scripts occurs according to the test schedule outlined in the Test Strategy and
Test Plan documents and each testing level will follow the proper approval process before moving the
solution to QA for further testing and finally to the production environment. All testing will be completed
manually per the test scripts developed by the project team. For scenarios where actual results do not
match expected results, an issue will be logged in the project test issues database. Ideally, an SAP test
will be conducted within a test environment that closely mirrors the production environment (size and
data wise).

4.4. Quality Management Plan

SEAL, through the execution of the Quality Management Plan, will ensure that techniques are built into
the project approach to provide confidence that the quality of the solution satisfies the quality standards
of Luxottica. Quality applies to the entire project. It is the sum of processes, strategies, and techniques

Response for Updated RxO RFP

used to ensure that errors, inaccuracies, or oversights at all levels are detected, prevented and eliminated
as early as possible.
Quality assurance is a very relevant consideration for SEAL, as we understand it will result in less rework,
higher productivity, lower costs and increased client satisfaction. The following reviews will be conducted
for critical project tasks:
Team reviews the project team will periodically review project deliverables in a work session
setting. Each sub-team will present deliverables to the project team for reviewing for
completeness, errors, and integration points.
User acceptance reviews prior to implementation, a formal user acceptance review will be
conducted to obtain sign-off on having met requirements.
Project management reviews project management will review project deliverables at key
transition points in the project.
SEAL will provide Luxotticas project team, experienced SEAL consultants who will collaborate with you to
perform the desired QA functions. Our approach allows you to mitigate the risks of this implementation.
We will also provide the additional value-add, who because of their SAP experience and business
knowledge, will also be able to suggest design improvements, lessons learned, access to tools, etc. at the
execution level of the project. SEAL will provide for a knowledge and business processes transfer course
of action that will ensure Luxotticas ability to carry forward support and development activities by
bringing extensive REAL WORLD, undocumented knowledge on SAP environment challenges and fixes.
In addition to the onsite QA governance, our Offshore Basis Consultant Lead will be responsible for the
QA process for all deliverables. A key focus of the Offshore Coordinator is to review the quality of
requirements transferred to the developers and the resulting solution based on the original requirement.
With the help of a Solution and Delivery authority he/she will ensure that the right processes are
formulated for delivery, have the understanding of the overall solution, including the integration points,
and ensure delivery quality during the realization phase also ensuring adherence to procedural and policy
standards.

4.5. Knowledge Transfer Methodology

Main Objectives of the Knowledge Transfer Process are:

Discern what specific responsibilities, skills, and knowledge are to be transferred from SEAL
project team to support team(s).
Establish specific actions for effective transfer of the selected responsibilities, skills and
knowledge from SEAL resources to the appropriate support resources.
Utilize the HyperCare process to insure transition to support is smooth and successful.
Items for evaluation include:
Quality of deliverables
Timeliness of deliverables
Completion of actions to close responsibility, skill, and knowledge gaps
SEALs Knowledge Transfer Model recognizes six levels of knowledge that a project team member could
acquire. The level of knowledge transferred to a given individual depends on a variety of factors: role and

Response for Updated RxO RFP

exposure to SAP, tasks performed, ability and interest, expected role, etc., and will vary from one
individual to another.
Process Concepts - The team member understands the basic concepts behind the SAP process he or she
owns. The team member understands how this process supports the organization. For example, in Order
to Cash, the relationship between a Sales Order and an Invoice.
Functional Integration - The team member understands the integration, at both system and business
process levels, between one process and another in use at Luxottica. For example, the relationship among
the business processes through MDM functionality and on to LRA.
Troubleshooting The project team shares lessons learned for solving potential issues that arose during
unit and acceptance testing that may be helpful in rapid resolution of similar issues when in production
mode.

4.6. Scope Management

SEAL strongly believes that to meet cost objectives, project scope must be appropriately managed during
all phases of the project. This is particularly important during the requirements gathering phase, as
requirements may appear which do not fall within the scope of this Best Practices effort. If a
requirement is deemed out of scope, it will be documented for possible future implementations.

Response for Updated RxO RFP

5. General Assumptions
These estimates are drawn based on our understanding of your current requirements.
Luxottica agrees to provide appropriate and timely participation of resources with technical and
business process knowledge as needed to accomplish this project in the allocated timeframe.
All required hardware and software will be provided by Luxottica.
All required hardware will be configured by Luxottica and ready for the start of the project.
All required data for this project will be accessible and usable.
All system issues and other external issues which are not under SEALs control are not considered
for estimates.
Delays to the project due to hardware availability, scope changes or unavailability of Luxottica
resources will result in a change order with additional fees and expenses. These charges need to
be agreeable to both sides.
The inclusion of or reference to any deliverables, timelines, or milestones in this document shall
not be construed as creating any contingencies or guarantees other than as specifically expressed
herein.
The timelines and fixed consulting fees proposed for this project is contingent upon the integrity
of our assumptions. To the extent that they fail to hold true, Luxottica agrees that the project plan
might be impacted and/or that delivery of services might be delayed, and will work with SEAL to
reach a mutually agreeable solution.
All international travel will be charged at actuals.
Any work in integrated systems like PLM, POS, RPAS, LRA, Data Services, etc. will be the
responsibility of Luxottica.
Any local language requirements for project delivery or SAP will be Luxottica responsibility.
Most recent updated version of BPML and/or BPRD documents will be available for the project
team.
Any basis /security work required to complete this project will be the responsibility of Luxottica
Basis team.

Response for Updated RxO RFP

6. Proposal Acceptance
This document represents SEALs proposal for the RxO consolidation. This proposal will be considered
valid for a period not exceeding 90 days from the date on this document. If you choose to accept this
proposal, we will provide you with a Statement of Work (SOW) for final signatures.
On behalf of SEAL Consulting, Inc., I thank you again for the opportunity to participate on this project and
we look forward to delivering a successful project at Luxottica. Please feel free to contact me with any
questions that you may have.

Sincerely,
Nirat Patel
Vice President Sales

Contact Info

Corporate Office: Contact:

SEAL Consulting, Inc. Nirat Patel
105 Fieldcrest Ave. Vice President Sales
Edison, NJ 08837 E: nirat.patel@sealconsult.com
P: (732) 417-9595 P: (732) 259-4385

Response for Updated RxO RFP