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London Electronics Limited

MP-750
Control of Production and Service Provision

1.0 Purpose

1.1 This procedure describes the process used to provide controlled conditions
under which the key product realisation processes are performed.

2.0 Responsibilities

2.1 Trained personnel throughout the facility perform this procedure.

3.0 Definitions

3.1 Key product realisation processes: the processes that contribute or result in the
product being produced or the product being provided.

4.0 Equipment/Software

4.1 No additional equipment or software required.

5.0 Instructions

5.1 Product realisation processes are controlled and managed to achieve product
conformance and continual improvement.
5.2 Product realisation processes are planned or designed according to planning of
Product Realisation Processes, MP-824 or Design and Development, EP-730.
The design output or the planning form identifies the required controls for the
process.
5.3 Criteria for workmanship, expressed as product specifications or characteristics
are documented in the quality plan or specification sheet for the product.
5.4 Quality control measures that specify appropriate monitoring and control
guidelines and inspection and test requirements are documented in procedures
or work instructions.
5.4.1 The Measuring and Monitoring procedure identifies test points, process
monitoring requirements, tests performed, responsible person, and action
criteria.
5.5 Management approves all processes and equipment by approving all process
and equipment quality plans, procedures, or work instructions.
5.6 The written work instructions are presented in a clear and practical manner.
5.6.1 Illustrations, flowcharts, tables or other presentation tools are used, as
appropriate, to provide clear instructions.
5.7 All processes are performed using employees qualified according to the
Competence, Awareness and Training procedure.
5.8 Processes where resulting output cannot be verified by subsequent monitoring or
measurement are validated to demonstrate the ability of the process to achieve

Control of Production and Service Provision ISSUE A ISO9001: 2008


London Electronics Limited
MP-750
Control of Production and Service Provision

planned results.
5.9 The need for validation is identified during the Planning of Product Realisation
Processes. If the planning identifies the need for validation, responsibility is
assigned to a qualified employee, and performed according to the Process
Validation work instruction.
5.10 Product release criteria and/or product release authority are documented on the
new product inputs form F-FOP-001
5.11 Trained delivery personnel, following written work instructions and documented
customer delivery requirements, provide all delivery services provided by our
Company.
5.12 Post delivery activities include installation, activities relating to service contracts,
and warranty repairs. Post delivery activities are performed following
documented work instruction, prints or contracts.

6.0 Forms and Records

6.1 Relevant forms associated to the Processes found on the server in the Quality
Systems Forms folder.

7.0 Attachments

7.1 None

8.0 Related Documents

8.1 Product Realisation Procedures and Work Instructions


8.2 AP-622 Competence, Awareness and Training Procedure
8.3 Process Validation Work Instructions if needed
8.4 MP-824 Monitoring, Measuring and Analysis of Product and Realisation
Processes
8.5 MP-753 Identification and Traceability
8.6 SSD Static Sensitive Devices Procedure
8.7 Production Processes for Assembly, Inspection, Fabrication, Test, Configuration
and Repairs, Final Inspection and Dispatch.

9.0 References

9.1 None

Control of Production and Service Provision ISSUE A ISO9001: 2008


London Electronics Limited
MP-750
Control of Production and Service Provision

10.0 Revisions

REV. SECTION SUB-SEC. PARA. CHANGE REQUEST # DATE AUTHORISED BY

Control of Production and Service Provision ISSUE A ISO9001: 2008