Beruflich Dokumente
Kultur Dokumente
Agustiningsih. 2011. Thesis : Desain Perbaikan Proses Pelayanan Unit Rawat Jalan
dengan Konsep Lean Hospital di Rumah Sakit Karya Bhakti. Depok : FKMUI.
David I. 2007. Lean Thinking Across a Hospital : Redesigning Care at the Flinders
Medical Center, Australian Health Review.
Gaspersz. 2011. Lean Six Sigma for Manufacturing and Service Industries. Jakarta :
Gramedia.
Graban, M. 2009. Lean Hospitals : Improving Quality, Patient Safety and Employee
Satisfaction. New York L Productivity Press.
Liker. 2008. Toyota Culture the Heart and Soul of Toyota Way. Jakarta : Erlangga.
Rosilawati. 2010. Sistem Antrian Berbasis PC pada Rumah Sakit. Solo : PENS-ITS.
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