Week 1

List and briefly describe three different benefits of an ERP system.

Operational Level Benefits

Cost reduction
Cycle time reduction
Productivity Improvement
Quality Improvement
Customer service improvement

Managerial Level Benefits

Better resource management

Improved decision making and planning
Performance improvement in diverse ways
Overall operational efficiency and effectiveness management

Strategic Level Benefits

Support for business growth

Support for business alliance
Building business innovation
Building cost leadership
General product differentiation
Building external linkage

Question 2

List and briefly discuss three problems with ERP systems.

Huge Cost

Implementation

Integration

Question 3

What is meant by "change management" and why is it important for ERP projects?

Change management is an approach to transitioning individuals, teams, and organizations to a desired

future state.

While implementing ERP,Creating change with in an organization;change includes in

Systems

Processes

Organizational structure and

Job roles

So the entire organization structure is going to be change.So,it is very important.

Question 4

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What is the go live phase of an ERP project? How does an organization prepare for this critical phase?

Go live phase is turning the entire developed SAP system make available to the end users.Organizations
prepare for this with potential human resources with proper training,ready to support and maintenance.

As this is the final phase in SAP implementation.

Question 5

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A ________ implementation involves considerable modifications to the ERP software.

Select one:

a. vanilla

b. chocolate CorrectCorrect

c. cross-functional

d. vendor-driven

e. web-enabled

Feedback

The correct answer is: chocolate

Question 6

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All of the following are components of an ERP system except:

Select one:

a. hardware. IncorrectIncorrect

b. databases.

c. people.

d. tools.

e. processes.

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The correct answer is: tools.

Question 7

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An ERP architecture consists of both a physical architecture and a(n):

Select one:

a. database.

b. labor component.

c. logical architecture. CorrectCorrect

d. system documentation.

e. system architecture.

Feedback

The correct answer is: logical architecture.

Question 8

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________ an ERP system during the implementation increases the cost of the system and increases the
implementation risks.

Select one:

a. Delaying

b. Outsourcing

c. Modifying CorrectCorrect

d. Diagramming

e. Integrating

Feedback

The correct answer is: Modifying

Question 9

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An ERP system works on a(n) ________ database that allows various departments to share information
and communicate with each other.

Select one:

a. single CorrectCorrect

b. None of these

c. ERP

d. silo

e. archive

Feedback
The correct answer is: single

Question 10

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An Information System includes each of the following except:

Select one:

a. software.

b. data.

c. culture. CorrectCorrect

d. hardware.

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The correct answer is: culture.

Question 11

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A(n) ________ is a dynamic sub-organization that can be created and eliminated depending on need.

Select one:

a. strategic group

b. IT group

c. department

d. matrix group

e. Business Unit CorrectCorrect

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The correct answer is: Business Unit

Question 12

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A(n) ________ is defined as a series of tasks or activities grouped to achieve a business function or goal.

Select one:

a. information system

b. system prototype

c. software design

d. business process CorrectCorrect

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The correct answer is: business process

Question 13

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An organization must first do a ________ to help narrow down the ERP vendors to a select few.

Select one:

a. vendor review

b. needs assessment CorrectCorrect

c. performance review

d. system analysis

Feedback

The correct answer is: needs assessment

Question 14

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A "vanilla" ERP implementation is when the organization decides to implement the ERP software:

Select one:

a. with B2B capabilities.

b. quickly.

c. without complex interfaces.

d. "as is." CorrectCorrect

e. with special additions.

Feedback

The correct answer is: "as is."

Question 15

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As opposed to ERP systems, e-Business systems are focused more on integrating ________ processes.

Select one:

a. internal

b. software

c. external CorrectCorrect

d. None of these

e. hardware

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The correct answer is: external

Question 16

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As organizations grew they tended to create a hodge-podge of siloed information systems that lacked
________.

Select one:

a. None of these

b. analysis

c. diversity

d. modularity

e. integration CorrectCorrect

Feedback

The correct answer is: integration

Question 17

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A strong commitment from ________ is critical for the success of an ERP system.

Select one:

a. people IncorrectIncorrect

b. system administrators

c. management

d. vendors

e. users
Feedback

The correct answer is: management

Question 18

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Because they lack the skill sets and time necessary to develop it ________, most organizations choose to
purchase ERP software from a vendor.

Select one:

a. modularized

b. organically

c. efficiently IncorrectIncorrect

d. in-house

e. cross-functionally

Feedback

The correct answer is: in-house

Question 19

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Business organizations have become ________.

Select one:

a. easier to manage

b. more complex

c. less complex
d. All of these IncorrectIncorrect

e. more layered

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The correct answer is: more complex

Question 20

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Business organizations have become ________.

Select one:

a. All of these

b. more layered

c. less complex

d. more complex CorrectCorrect

e. easier to manage

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The correct answer is: more complex

Question 21

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Checking inventory is an example of a(n):

Select one:

a. business process. CorrectCorrect

b. database.
c. system function.

d. software function.

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The correct answer is: business process.

Question 22

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During the 1960s and 1970s most organizations designed their systems in a ________ manner.

Select one:

a. componentized IncorrectIncorrect

b. cross-functional

c. interrelated

d. silo

e. cohesive

Feedback

The correct answer is: silo

Question 23

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In the ERP systems, they must meet the organizational needs in todays's competitive environment to be:

Select one:

a. None of these

b. cross functional, static and global.

c. cross functional, dynamic and global. CorrectCorrect

d. mono functional, dynamic and global.

e. cross functional, dynamic, and siloed.

Feedback

The correct answer is: cross functional, dynamic and global.

Question 24

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In the tiered architecture, the ERP application is stored on the ________ tier.

Select one:

a. middleware

b. presentation logic

c. data IncorrectIncorrect

d. hardware

e. business logic

Feedback

The correct answer is: business logic

Question 25

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________ is the time from "go live" to about 90 days after, or until the number of issues and problems
have been reduced.

Select one:
a. Analysis

b. Rationalization

c. Testing and Debugging

d. Stabilization CorrectCorrect

e. Implementation

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The correct answer is: Stabilization

Question 26

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It is not uncommon for employees to ________ the changes in their roles and department boundaries
due to the new ERP system.

Select one:

a. sabotage

b. request IncorrectIncorrect

c. embrace

d. resist

e. None of these

Feedback

The correct answer is: resist

Question 27

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One benefit of ERP systems is that by having standard user interfaces, less ________ of employees is
required.

Select one:

a. training

b. management

c. quality

d. None of these

e. numbers IncorrectIncorrect

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The correct answer is: training

Question 28

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One of ERP Systems's goals is to make information flow between ________ and the system.

Select one:

a. production

b. finance

c. accounting

d. All of these CorrectCorrect

e. marketing

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The correct answer is: All of these

Question 29

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The CEO of a firm probably requires less quantity of information but a very high ________ of
information.

Select one:

a. amount

b. quality CorrectCorrect

c. cost

d. transfer

e. None of these

Feedback

The correct answer is: quality

Question 30

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The concept of ________ means that clean data can be entered once and then reused across all
applications.

Select one:

a. cross-data reports

b. real-time access

c. data integration CorrectCorrect

d. system integration

e. data flows

Feedback

The correct answer is: data integration

Question 31

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When an ERP system is upgraded, this means that the IT staff will have to upgrade not only the existing
application, but also any ________ they have made.

Select one:

a. designs IncorrectIncorrect

b. modifications

c. decisions

d. clarifications

e. protections

Feedback

The correct answer is: modifications

Question 32

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A database is considered to be one of the key components of an ERP system.

Select one:

True

False Incorrect

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The correct answer is 'True'.

Question 33
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A goal of ERP systems is to make information flow be both dynamic and immediate.

Select one:

True Correct

False

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The correct answer is 'True'.

Question 34

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ERP II expanded to include B2B functions and EDI.

Select one:

True Correct

False

Feedback

The correct answer is 'True'.

Question 35

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One problem with ERP systems is that they do not update data in real-time.
Select one:

True

False Correct

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The correct answer is 'False'.

Question 36

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One roadblock for ERP systems is that they require a substantial investment in order to be successful.

Select one:

True Correct

False

Feedback

The correct answer is 'True'.

Question 37

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Quantitative requirements are usually much greater at the operational level.

Select one:

True Correct

False

Feedback
The correct answer is 'True'.

Question 38

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The architecture of the ERP system is determined well before the ERP software is chosen.

Select one:

True Incorrect

False

Feedback

The correct answer is 'False'.

Question 39

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The lowest tier of the ERP tiered architectures is where the database server is located.

Select one:

True Correct

False

Feedback

The correct answer is 'True'.

Question 40

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Question text

The physical architecture of an ERP system focuses on the efficiency of the system.

Select one:

True Correct

False

Feedback

The correct answer is 'True'.

Question 41

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When ERP software is purchased from a vendor, this is known as a "vendor-driven" architecture.

Select one:

True

False Correct

Feedback

The correct answer is 'False'.

Week 2

At the ________ level, ERP systems require organizations to focus on business processes rather than
functions.

Select one:

a. middleware

b. logical Correct

c. hardware

d. presentation

e. physical
Feedback

The correct answer is: logical

Question 2

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Information systems that are used for generating reports for mid-level managers are known as:

Select one:

a. ESS.

b. DSS.

c. MIS. CorrectCorrect

d. databases.

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The correct answer is: MIS.

Question 3

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In general, the biggest benefits of implementing an integrated system include a reduction in inventory
and ________ costs.

Select one:

a. indirect

b. material

c. personnel CorrectCorrect

d. silo
e. direct

Feedback

The correct answer is: personnel

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In silo systems information is captured and re-entered several times and is not available in ________.

Select one:

a. batches IncorrectIncorrect

b. real-time

c. hardcopy

d. back-ups

Feedback

The correct answer is: real-time

Question 5

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Integrated systems should ________ share information with one another.

Select one:

a. slowly

b. seamlessly CorrectCorrect

c. never

d. rarely
Feedback

The correct answer is: seamlessly

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Manually reentering data in a system ________ leads to more errors and inaccuracies.

Select one:

a. usually

b. never

c. rarely

d. always IncorrectIncorrect

Feedback

The correct answer is: usually

Question 7

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Many benefits of integrated systems are ________ so they are difficult to quantify.

Select one:

a. operational

b. financial

c. decisional

d. tangible

e. intangible CorrectCorrect
Feedback

The correct answer is: intangible

Question 8

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One benefit of ERP systems is that they allow organizations to quickly form and break ________ with
other companies.

Select one:

a. protocols

b. networks IncorrectIncorrect

c. web services

d. alliances

Feedback

The correct answer is: alliances

Question 9

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Question text

A cross-functional task such as order processing involves interactions between sales, warehousing and
accounting.

Select one:

True Correct

False
Feedback

The correct answer is 'True'.

Question 10

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Mid-level managers typically focus on planning the long-term strategy of the organization.

Select one:

True

False Correct

Feedback

The correct answer is 'False'.

Question 11

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Silo environments help to foster enterprise decision-making and overall effectiveness.

Select one:

True Incorrect

False

Feedback

The correct answer is 'False'.

Question 12

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Silos will probably not prevent customer service representatives from accessing customer data payment
records in real-time.

Select one:

True

False Correct

Feedback

The correct answer is 'False'.

Question 13

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The functional model of POSDCORB (Planning, Organizing, Staffing, Directing, Coordinating, Reporting,
Budgeting) dates back to the 1930s yet is still in use today.

Select one:

True Correct

False

Feedback

The correct answer is 'True'.

Question 14

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When data has to be manually re-entered from one system into another system, this indicates that the
systems have seamless integration.
Select one:

True

False Correct

Feedback

The correct answer is 'False'.

Question 15

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List and describe the three main information system architectures.

Centralized

Decentralized

Distributed

Question 16

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A side benefit of integration is that the organization is forced to ________ its hardware, software, and IT
policies.

Select one:

a. upgrade

b. review

c. reengineer IncorrectIncorrect

d. standardize

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The correct answer is: standardize

Question 17

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Because of an ERP system, customers should be able to find out ________ the current status of their
orders.

Select one:

a. on the web

b. in real-time

c. eventually IncorrectIncorrect

d. quickly

Feedback

The correct answer is: in real-time

Question 18

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Systems integration means allowing access to a shared data resource by people from different ________
areas of the organization.

Select one:

a. logical

b. geographical

c. decisional

d. functional CorrectCorrect
Feedback

The correct answer is: functional

Question 19

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Being able to approve a customer's credit application on the spot is an example of how integrated
systems can provide better:

Select one:

a. information visibility. CorrectCorrect

b. resources.

c. market research.

d. support.

Feedback

The correct answer is: information visibility.

Question 20

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Early business organizations focused on breaking complex work tasks into ________ tasks that could be
more easily managed and controlled.

Select one:

a. more complex

b. larger

c. smaller CorrectCorrect

d. non-working
Feedback

The correct answer is: smaller

Question 21

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Hershey's ERP project failed initially because they failed to break their existing:

Select one:

a. functional silos.

b. hardware resources.

c. chocolate bars.

d. software development patterns.

e. cross-functional roles. IncorrectIncorrect

Feedback

The correct answer is: functional silos.

Question 22

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The first step in systems integration is to take inventory of the various IT ________ being used in the
organization.

Select one:

a. databases

b. resources

c. web-enabled applications
d. hardware components

e. integrated systems IncorrectIncorrect

Feedback

The correct answer is: resources

Question 23

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To avoid support and maintenance problems with the integrated system it is important to create a
________ IT help desk and support.

Select one:

a. strategic

b. distributed

c. centralized CorrectCorrect

d. business

e. network

Feedback

The correct answer is: centralized

Question 24

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The people issues are the most challenging in systems integration.

Select one:

True
False Incorrect

Feedback

The correct answer is 'True'.

Question 25

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The three major types of information system architectures include centralized, decentralized and
distributed systems architectures.

Select one:

True Correct

False

Feedback

The correct answer is 'True'.

Question 26

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Today's information systems are based on a centralized architecture that allows sharing of applications
and data resources between the end user and the server computers.

Select one:

True Incorrect

False

Feedback
The correct answer is 'False'.

Question 27

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Transaction processing systems are designed to support office workers.

Select one:

True Incorrect

False

Feedback

The correct answer is 'False'.

Question 28

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Until recently, information systems and organizations have evolved into functional silos.

Select one:

True Correct

False

Feedback

The correct answer is 'True'.

Question 29

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Question text

When organizations get large and complex sharing of information happens only at higher levels of
management.

Select one:

True

False Incorrect

Feedback

The correct answer is 'True'.

Question 30

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When organizations get large and complex they tend to break functions into larger units and assign one
or more staff the responsibility for these activities.

Select one:

True

False Correct

Feedback

The correct answer is 'False'.

Question 31

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When systems are integrated they can share information in real-time.

Select one:
True Correct

False

Feedback

The correct answer is 'True'.

Question 32

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List and describe at least three different limitations of systems integration.

High Cost

Power & Interdepartmental conflicts

ROI takes too long to get.

High Initial Set-up Costs

Power and Interdepartmental Conflicts (due to the sharing of information)

Long-term and Intangible ROI (Usually several years)

Creativity Limitations (Restricts Creativity and Independence)

Question 33

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What is the difference between logical and physical systems integration? Give an example of each.

Physical integration involved,integration of all departments that free flow of data.

Logical integration involves with business process that can be shared through out the system.

Question 34

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Question text

The business process view flattens the organization from a hierarchical to a ________ structure.

Select one:

a. horizontal

b. vertical

c. relational IncorrectIncorrect

d. matrix

Feedback

The correct answer is: matrix

Question 35

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The current generation of ERP systems does not work well with ________ architecture on legacy
platforms.

Select one:

a. in-house

b. cross-platform

c. grid IncorrectIncorrect

d. distributed

e. centralized

Feedback

The correct answer is: centralized

Question 36

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The evolution of Information Systems is often viewed as a(n) ________ change process in which
technologies, human factors, organizational relationships and tasks change continuously.

Select one:

a. socio-technical

b. easy

c. simplified

d. automated IncorrectIncorrect

Feedback

The correct answer is: socio-technical

Question 37

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The hierarchical layers of an organization from strategic planning to operational control represent
________ silos.

Select one:

a. horizontal

b. vertical CorrectCorrect

c. corn

d. matrix

Feedback

The correct answer is: vertical

Question 38
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To get employees to do their task in a new way, managers must get them to shift their focus from
achieving ________ goals to organizational goals.

Select one:

a. individual

b. functional

c. procedural

d. practical

e. departmental CorrectCorrect

Feedback

The correct answer is: departmental

Question 39

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________ tools are good for short-term integration of existing applications in the organization.

Select one:

a. Middleware CorrectCorrect

b. Business process integration

c. Data integration

d. Real-time access

e. Hardware

Feedback
The correct answer is: Middleware

Question 40

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Question text

ERP systems come with built-in ________ for a variety of functions such as entering a customer order.

Select one:

a. processes CorrectCorrect

b. tasks

c. vendors

d. users

e. roles

Feedback

The correct answer is: processes

Week-3

A change in the ________ would be an example of an organizational change.

Select one:

a. departmental staff

b. marketing literature

c. building security

d. mission CorrectCorrect

Feedback

The correct answer is: mission

Question 2

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Question text

Benefits of implementing BPM include:

Select one:

a. None of these

b. employees don't feel worse off.

c. smooth business operations. CorrectCorrect

d. low efficiency reduces costs.

e. employees work longer hours.

Feedback

The correct answer is: smooth business operations.

Question 3

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BPR is often equated with ________.

Select one:

a. None of these

b. downsizing

c. stealing

d. status quo IncorrectIncorrect

e. leadership

Feedback

The correct answer is: downsizing

Question 4

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Question text

BPR studies not only identify process and procedural changes for the business, but also ________ that
can create industry advantages.

Select one:

a. high ROI opportunities

b. high rewards

c. best practices CorrectCorrect

d. case studies

Feedback

The correct answer is: best practices

Question 5

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Question text

BPR teams will be composed of functional users and ________ along with facilitators.

Select one:

a. managers CorrectCorrect

b. IT Staff

c. attorneys

d. consultants

e. None of these

Feedback

The correct answer is: managers

Question 6
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Question text

ERP implementations require their own organizations and ________ structure.

Select one:

a. marketing

b. reporting CorrectCorrect

c. staffing

d. accounting

Feedback

The correct answer is: reporting

Question 7

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Question text

Functional and technical staff on the ERP implementation project should report to ________ rather than
their home departments.

Select one:

a. project leads CorrectCorrect

b. None of these

c. executives

d. consultants

e. attorneys

Feedback

The correct answer is: project leads

Question 8

Correct

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Question text

Half of all ERP projects fail to deliver all the anticipated benefits because they do not do a good job of:

Select one:

a. training users.

b. managing change. CorrectCorrect

c. blueprinting.

d. data migration.

Feedback

The correct answer is: managing change.

Question 9

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Having a strong sense of ________ will help provide continuity and a basis for moving forward as
decisions are made and business processes change.

Select one:

a. teamwork

b. commitment IncorrectIncorrect

c. functionality

d. participation

Feedback

The correct answer is: teamwork

Question 10

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Question text

In order to reengineer a business process, it must be first dismantled into individual ________ and then
put back together into a new set of business flows.

Select one:

a. activities CorrectCorrect

b. transactions

c. functions

d. data flows

Feedback

The correct answer is: activities

Question 11

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Question text

In the FoxMeyer case, at a high level, they failed to develop a(n) ________ for the change that came
with their ERP implementation.

Select one:

a. presentation

b. training

c. business case CorrectCorrect

d. example

Feedback
The correct answer is: business case

Question 12

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________ is a methodology for assessing whether an organization has the skills in place to successfully
implement an ERP system.

Select one:

a. Business blueprinting

b. BPR

c. CSF

d. OPM3 CorrectCorrect

Feedback

The correct answer is: OPM3

Question 13

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Over the years, ________ has been equated with downsizing in ERP projects.

Select one:

a. CSF

b. BPR CorrectCorrect

c. OPM3

d. Business blueprinting

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The correct answer is: BPR

Question 14

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Resistance to change may be high but can be reduced with a significant ________ effort early and often
in the project.

Select one:

a. functional management

b. risk management

c. change management CorrectCorrect

d. development

Feedback

The correct answer is: change management

Question 15

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Sample BPM vendors include:

Select one:

a. Oracle.

b. Adobe.

c. IBM. IncorrectIncorrect

d. EMC.

e. All of these
Feedback

The correct answer is: All of these

Question 16

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Some BPR tools are ________ while others address certain market niches.

Select one:

a. stylish

b. expensive

c. cheap

d. comprehensive CorrectCorrect

e. None of these

Feedback

The correct answer is: comprehensive

Question 17

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Some team members will be ________ by the idea of changing a process.

Select one:

a. None of these

b. dumb founded

c. fired

d. threatened CorrectCorrect

e. prompted
Feedback

The correct answer is: threatened

Question 18

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Question text

The benefits of BPM are driven by the Four R's of Process:

Select one:

a. Roles, Relationships, Revenue, Routing.

b. None of these

c. Roles, Relationships, Rules, Routing. CorrectCorrect

d. Rules, Relationships, Revenue, Routing.

e. Roles, Rules, Revenue, Routing.

Feedback

The correct answer is: Roles, Relationships, Rules, Routing.

Question 19

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The BPR methodology continues to the fifth step ________.

Select one:

a. preparation

b. definition

c. testing

d. reevaluation CorrectCorrect
e. mapping

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The correct answer is: reevaluation

Question 20

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The BPR methodology continues to the fourth step ________.

Select one:

a. mapping

b. preparation

c. testing CorrectCorrect

d. reevaluation

e. definition

Feedback

The correct answer is: testing

Question 21

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The BPR methodology continues to the second step ________.

Select one:

a. reevaluation

b. preparation

c. definition CorrectCorrect
d. mapping

e. testing

Feedback

The correct answer is: definition

Question 22

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The BPR methodology continues to the third step ________.

Select one:

a. definition

b. preparation

c. testing

d. mapping CorrectCorrect

e. reevaluation

Feedback

The correct answer is: mapping

Question 23

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The BPR methodology starts with ________ the first step.

Select one:

a. preparation CorrectCorrect

b. mapping
c. definition

d. testing

e. reevaluation

Feedback

The correct answer is: preparation

Question 24

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The goal of the ________ process is to measure whether the organization has the skills and experience
necessary to implement an ERP system.

Select one:

a. PMO

b. BPR

c. OPM3 CorrectCorrect

d. staffing analysis

Feedback

The correct answer is: OPM3

Question 25

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The ________ manages the day-to-day aspects of the project.

Select one:

a. Super User
b. change management team

c. Project Manager CorrectCorrect

d. Steering Committee

Feedback

The correct answer is: Project Manager

Question 26

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The objective of ________ is to minimize the risk of failure and maximize the benefits of the change.

Select one:

a. project management

b. change management CorrectCorrect

c. ERP projects

d. communication

Feedback

The correct answer is: change management

Question 27

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The OPM3 consists of three stages or steps:________, assessment, and improvement.

Select one:

a. knowledge CorrectCorrect

b. training
c. conversion

d. design

Feedback

The correct answer is: knowledge

Question 28

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Question text

The overall policy, budget, and scope of the project are determined by the:

Select one:

a. owners. CorrectCorrect

b. Project Executive.

c. Steering Committee.

d. PMO.

Feedback

The correct answer is: owners.

Question 29

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The Project Executive must oversee project activities and provide broad ________ for the project and
resolve policy level issues.

Select one:

a. growth

b. functions
c. oversight CorrectCorrect

d. technical requirements

Feedback

The correct answer is: oversight

Question 30

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The "to be" phase is ________ difficult than the "as is" phase.

Select one:

a. equally as

b. less

c. more CorrectCorrect

d. None of these

Feedback

The correct answer is: more

Question 31

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Question text

To fully utilize the new ERP system, the ________ results need to be incorporated into the ERP
implementation scope and plan.

Select one:

a. functional analysis

b. OPM3
c. blueprinting

d. BPR CorrectCorrect

Feedback

The correct answer is: BPR

Question 32

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Question text

Two factors that help ensure organizational commitment to the ERP project include the OPM3 process
and a ________ plan.

Select one:

a. stabilization

b. communication CorrectCorrect

c. go live

d. training

Feedback

The correct answer is: communication

Question 33

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With a new ERP system, not only do workers fear a loss or change in their jobs, but they also fear an
overall change in the:

Select one:

a. business process.
b. control structure. CorrectCorrect

c. management.

d. organization.

Feedback

The correct answer is: control structure.

Question 34

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Working through the as is phase of the BPR process is often tedious and stressful, so it is good to
counter this with ________ and events.

Select one:

a. conferences

b. None of these

c. meetings

d. team building exercises CorrectCorrect

e. vacation

Feedback

The correct answer is: team building exercises

Question 35

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A BPM process category is software-intensive processes.

Select one:
True

False Correct

Feedback

The correct answer is 'False'.

Question 36

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Adding a new employee is an example of organizational change.

Select one:

True

False Correct

Feedback

The correct answer is 'False'.

Question 37

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Assessment is the last step of the OPM3 process.

Select one:

True

False Correct

Feedback

The correct answer is 'False'.

Question 38

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BPR is often used as the main reason for moving from legacy systems to an ERP system.

Select one:

True Correct

False

Feedback

The correct answer is 'True'.

Question 39

Correct

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Question text

ERP implementation project CEOs are created just for the project.

Select one:

True

False Correct

Feedback

The correct answer is 'False'.

Question 40

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ERP implementations can use the existing organization and reporting structure.

Select one:

True

False Correct

Feedback

The correct answer is 'False'.

Question 41

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Question text

In the "as is" phase, all the new processes must have estimates of timing and who is responsible.

Select one:

True

False Correct

Feedback

The correct answer is 'False'.

Question 42

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Question text

Legacy systems are built around the idea of "best practices."

Select one:

True

False Correct
Feedback

The correct answer is 'False'.

Question 43

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Question text

Less skilled companies can raise their ERP skills by training employees or hiring external consultants.

Select one:

True Correct

False

Feedback

The correct answer is 'True'.

Question 44

Correct

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Question text

The "to be" processes are the same as the existing processes.

Select one:

True

False Correct

Feedback

The correct answer is 'False'.

Week4

Question 1
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Describe a methodology for rapid system development.

RAD (rapid application development) is a concept that products can be developed faster and of higher
quality through: Gathering requirements using workshops or focus groups Prototyping and early,
reiterative user testing of designs The re-use of software components A rigidly paced schedule that
defers design improvements to the next product version Less formality in reviews and other team
communication Some companies offer products that provide some or all of the tools for RAD software
development.

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How is the traditional ERP life cycle different from the traditional SDLC?

the major difference between traditional SDLC and ERP life cycle approaches is the concept of who/what
is expected to adapt (or change). The key idea with ERP systems is that an organisation should adapt to
the acquired ERP package that is assumed to be built according to best business practices. Whereas with
the traditional SDLC, the new information system is developed to be adapted or fitted to the
requirements of the organisation.

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Why is the traditional SDLC process not always a good fit for developing systems?

Question 4

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Question text

A(n) ________ analysis is used to compare the functions provided by the ERP system to the operational
processes necessary to run the business.

Select one:

a. None of these

b. gap CorrectCorrect

c. iterative

d. scope

e. investigation

Feedback

The correct answer is: gap

Question 5

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An example of a deliverable that would be due at the end of each stage of the traditional ERP life cycle
would be a(n):

Select one:

a. database.

b. report. CorrectCorrect

c. project.

d. application.

Feedback

The correct answer is: report.

Question 6

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Compared with the traditional SDLC, the ERP life cycle is more focused on reengineering organizational
________ and change management.

Select one:

a. products

b. decisions

c. practices

d. functions

e. processes CorrectCorrect

Feedback

The correct answer is: processes

Question 7

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Consultants may use scripts and ________ to help automate some of the more common tasks that occur
during an implementation.

Select one:

a. hardware

b. merlins

c. None of these

d. consultants

e. wizards CorrectCorrect

Feedback
The correct answer is: wizards

Question 8

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ERP system development can make use of prototyping methodologies by using a(n) ________ to get
more immediate user feedback as the system is being developed.

Select one:

a. sandbox CorrectCorrect

b. CASE tool

c. Web server

d. Web-based input form

Feedback

The correct answer is: sandbox

Question 9

Correct

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For ERP implementations, it is best if the ________ is composed of people with a wide variety of IT and
business skills.

Select one:

a. technical group

b. consulting team

c. development team CorrectCorrect

d. management team

e. change management group

Feedback

The correct answer is: development team

Question 10

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Question text

Hardware and software are acquired and installed in the ________ of the traditional SDLC life cycle.

Select one:

a. design

b. analysis

c. implementation CorrectCorrect

d. investigation

e. maintenance

Feedback

The correct answer is: implementation

Question 11

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If a sales manager developed a Microsoft Access database to help his salespeople track their customer
contact information, this would be an example of an application developed using:

Select one:

a. the ERP life cycle.

b. prototyping. IncorrectIncorrect

c. end-user development.
d. SDLC processes.

Feedback

The correct answer is: end-user development.

Question 12

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In a ________ ERP life cycle implantation, employees are empowered to make the decisions to keep the
project moving forward.

Select one:

a. traditional IncorrectIncorrect

b. vendor driven

c. object-oriented

d. None of these

e. rapid

Feedback

The correct answer is: rapid

Question 13

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In the ERP life cycle, one of the key early decisions is the ________ selection.

Select one:

a. network

b. systems
c. vendor

d. programs IncorrectIncorrect

Feedback

The correct answer is: vendor

Question 14

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In the ________ phase of the traditional SDLC, the functional requirements have to be converted to
system and process flow charts, user input screens, sample reports, etc.

Select one:

a. implementation

b. analysis

c. investigation

d. maintenance

e. design CorrectCorrect

Feedback

The correct answer is: design

Question 15

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In the ________ phase of the traditional SDLC, the team should do a thorough analysis of the costs and
benefits of the proposed system.

Select one:
a. implementation

b. maintenance

c. design

d. investigation CorrectCorrect

e. analysis

Feedback

The correct answer is: investigation

Question 16

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In the traditional ERP life cycle a gap analysis should be conducted in the ________ stage.

Select one:

a. implementation

b. scope and commitment

c. analysis and design CorrectCorrect

d. acquisition and development

e. investigation

Feedback

The correct answer is: analysis and design

Question 17

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In the traditional ERP life cycle, by the end of the ________ stage, the team should have a prototype or
sandbox of the ERP software up and running and accessible to the entire team, consultants, and SMEs.

Select one:

a. implementation

b. analysis and design CorrectCorrect

c. scope and commitment

d. acquisition and development

e. operations

Feedback

The correct answer is: analysis and design

Question 18

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________ is not an example of a vendor-driven ERP development methodology.

Select one:

a. BIM

b. Total Solutions

c. ASAP IncorrectIncorrect

d. FastTrack

e. Rapid-ERP

Feedback

The correct answer is: Rapid-ERP

Question 19

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________ is not a stage of the traditional ERP life cycle.

Select one:

a. Implementation

b. Scope and Commitment

c. Analysis and Design

d. Investigation CorrectCorrect

e. Acquisition and Development

Feedback

The correct answer is: Investigation

Question 20

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Question text

Most ERP vendors and consultants try to compete against each other by having different:

Select one:

a. databases.

b. APIs.

c. GUIs.

d. application servers.

e. implementation methodologies. CorrectCorrect

Feedback

The correct answer is: implementation methodologies.

Question 21

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Stage ________ of the ERP life cycle is similar to the investigation stage of the SDLC.

Select one:

a. one

b. two

c. four

d. None of these IncorrectIncorrect

e. three

Feedback

The correct answer is: one

Question 22

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Question text

System conversion and training are done in stage ________ of the ERP life cycle.

Select one:

a. two

b. three

c. None of these

d. one

e. four IncorrectIncorrect

Feedback

The correct answer is: two

Question 23
Correct

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Question text

System failures often occur when not enough attention is devoted to ________ management from the
beginning.

Select one:

a. lower

b. None of these

c. shrinking

d. change CorrectCorrect

e. upper

Feedback

The correct answer is: change

Question 24

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Question text

The ________ approach to ERP system conversion is the least disruptive conversion approach.

Select one:

a. direct cutover

b. pilot

c. parallel

d. None of these

e. phased CorrectCorrect

Feedback
The correct answer is: phased

Question 25

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The ________ approach to system conversion has the highest risk of the different conversion
approaches.

Select one:

a. phased

b. parallel

c. direct cutover CorrectCorrect

d. None of these

e. pilot

Feedback

The correct answer is: direct cutover

Question 26

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Question text

The ________ ERP life cycle approach has a deliverable due at the end of each stage.

Select one:

a. rapid

b. None of these

c. traditional CorrectCorrect

d. object oriented

e. vendor driven
Feedback

The correct answer is: traditional

Question 27

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The ERP life cycle is often just as rigorous as the traditional ________ life cycle.

Select one:

a. BIM IncorrectIncorrect

b. SDLC

c. project

d. network

Feedback

The correct answer is: SDLC

Question 28

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Question text

The implementation phase of the ERP life cycle is also sometimes called the ________ stage.

Select one:

a. longest

b. shortest

c. Go-Live CorrectCorrect

d. None of these

e. failure
Feedback

The correct answer is: Go-Live

Question 29

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The most critical success factor for ERP systems is to have a solid commitment of the:

Select one:

a. IT department.

b. end users.

c. top management. CorrectCorrect

d. consultants.

Feedback

The correct answer is: top management.

Question 30

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Question text

The phases of the traditional SDLC include investigation, design, implementation, ________,
maintenance.

Select one:

a. value proposition

b. ASAP

c. purchasing

d. analysis CorrectCorrect
e. feasibility

Feedback

The correct answer is: analysis

Question 31

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The primary task of the ________ phase of the traditional SDLC is to determine the user requirements of
the new system.

Select one:

a. investigation

b. implementation

c. analysis CorrectCorrect

d. design

e. maintenance

Feedback

The correct answer is: analysis

Question 32

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The ________ provide knowledge to embed business rules and input for interface and report design.

Select one:

a. IT gurus IncorrectIncorrect

b. decision makers
c. SMEs

d. managers

Feedback

The correct answer is: SMEs

Question 33

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Question text

The SDLC provides a systematic process for planning, ________, and creating an information system for
organizations.

Select one:

a. designing CorrectCorrect

b. purchasing

c. visualizing

d. financing

e. managing

Feedback

The correct answer is: designing

Question 34

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Question text

The SDLC uses a(n) ________ approach for problem solving.

Select one:

a. logical
b. technical

c. heuristic IncorrectIncorrect

d. system

e. direct

Feedback

The correct answer is: system

Question 35

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To keep the costs down and also to minimize the chance of surprises, it is generally a good rule of thumb
to minimize the number of:

Select one:

a. customizations. IncorrectIncorrect

b. special tools.

c. purchases.

d. embedded processes.

Feedback

The correct answer is: embedded processes.

Question 36

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Question text

When the government wants to develop a new procurement tracking system for its military they would
probably build it using:
Select one:

a. end-user development.

b. SDLC processes.

c. the ERP life cycle.

d. prototyping. IncorrectIncorrect

Feedback

The correct answer is: SDLC processes.

Question 37

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Question text

When using the prototyping approach, one does not go through the ________ stages of the traditional
SDLC.

Select one:

a. implementation and investigation IncorrectIncorrect

b. maintenance and analysis

c. design and analysis

d. analysis and investigation

Feedback

The correct answer is: design and analysis

Question 38

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Question text
Which of the following is not a typical problem with using the SDLC process for developing a new
system?

Select one:

a. takes too long

b. too rigorous

c. too much documentation

d. too expensive IncorrectIncorrect

Feedback

The correct answer is: too much documentation

Question 39

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Question text

An ERP Implementation plan is used to create a roadmap for the implementation.

Select one:

True Correct

False

Feedback

The correct answer is 'True'.

Question 40

Correct

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Question text

ASAP, and FastTrack are examples of vendor driven ERP development methodologies.

Select one:
True Correct

False

Feedback

The correct answer is 'True'.

Question 41

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Question text

At the end of the investigation phase, a report is prepared for management and stakeholders.

Select one:

True

False Incorrect

Feedback

The correct answer is 'True'.

Question 42

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Question text

Deloitte & Touche developed an ERP implementation methodology called RAD.

Select one:

True

False Correct

Feedback

The correct answer is 'False'.

Question 43

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Question text

During the Acquisition and Development stage of the ERP life cycle, the data team works on multiplying
data from the old system to the new one.

Select one:

True Incorrect

False

Feedback

The correct answer is 'False'.

Question 44

Correct

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Question text

ERP packages are complex software packages with embedded business processes.

Select one:

True Correct

False

Feedback

The correct answer is 'True'.

Question 45

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Question text

In the analysis phase, the development team should consist of just consultants and technical specialists.

Select one:

True

False Correct

Feedback

The correct answer is 'False'.

Question 46

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Question text

Like SDLC, the ERP development life cycle provides a systematic approach to implementing ERP
software.

Select one:

True Correct

False

Feedback

The correct answer is 'True'.

Question 47

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Question text

System handover, or knowledge transfer is the major activity of the operation stage of the ERP life cycle.

Select one:

True
False Correct

Feedback

The correct answer is 'False'.

Question 48

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The ERP life cycle expands at a much faster pace than in the traditional SDLC.

Select one:

True Incorrect

False

Feedback

The correct answer is 'False'.

Question 49

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The main reason for the early system development failures was a lack of clear leadership.

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True

False Correct

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The correct answer is 'False'.

Question 50
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The SDLC process actually begins when someone in the organization identifies a need for a new system.

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False

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The correct answer is 'True'.