Process Quality Improvement

CURRICULUM of COMPETENCY UNIT (CoCU)
Sub Sector INDUSTRIAL MECHANICAL

Job Area INDUSTRIAL QUALITY CONTROL
Competency Unit Title PROCESS QUALITY IMPROVEMENT
1. Process Quality Improvement application is to apply statistical technique to control manufacturing process in accordance with quality
Competency Unit Descriptor improvement guidelines. The personnel who are competent in quality improvement shall be able to confirm problem categorisation, confirm
improvement area and participate in employee scheme suggestion to meet client requirements company guidelines.
Training
Competency Unit ID Level 2 150 Hours Credit Hours
Duration
Attitude / Safety / Training Delivery
Work Activities Related Knowledge Applied Skills Assessment Criteria
Environmental Hours Mode
1. Identify process i. Process quality 2 hours Lecture i. Scope of process
quality improvement improvement requirement improvement
field (scope) ii. Process improvement determined
workflow ii. Process
iii. Setting of improvement improvement
target
18
i. Determine process quality 5 hours Demonstration workflow
improvement requirement & determined
ii. Determine process Observation iii. Improvement target
improvement workflow setup
iii. Set improvement target
Attitude:
i. Details in identifying
process quality
improvement field
ii.Accuracy in identifying
process quality
improvement field
Safety:
i. Follow SOP to
identifying process
quality improvement
field
2. Select process i. Process quality 2 hours Lecture i. Process quality
quality improvement improvement check sheet improvement tools
tools ii. Arrangement process and equipment
quality improvement tools arranged
and equipment ii. Function ability of
iii. Function ability of tools and tools and equipment
equipment tested
iv. Process quality iii.Process quality
improvement procedure improvement check
and guidelines sheet obtained
documentation
v. Improvement method
vi. Area of improvement
19
i. Obtain process quality 5 hours Demonstration
improvement check sheet &
ii. Arrange process quality Observation
improvement tools and
equipment
iii. Test function ability of tools
and equipment
iv. Study process quality
improvement procedure and
guidelines documentation
Attitude:
i. Check in preparing
process quality
equipments
ii. Details in preparing
process quality
equipments
iii. Ensure in preparing
process quality
equipments
Safety:
-Not applicable-
20
3. Implement in process i. Gathering of customer 9 hours Lecture i. Customer feedback
improvement feedback gathered
ii. improvement information ii. Process
iii. non conformances report improvement
iv. process improvement suggested
suggestion method
v. improvement tools and
technique
i. Gather customer 21 hours Demonstration
feedback &
ii. Gather improvement Observation
information
iii. Refer non conformances
report
iv. Suggest process

improvement
v. Apply improvement tools
and technique
Attitude:
i. Details in participation
in process
improvement
ii.Careful in participation
in process
improvement
Safety:
i. Follow SOP to
participation in
process improvement
21
4. Confirm problem i. Classification of 14 hours Lecture i. Improvement
categorisation improvement category category classified
ii. Problem severity ii. Problem severity
observation observed
i. Classify improvement 32 hours Demonstration
category &
Manpower Observation
Machine
Method
Material
Money
ii. Observe problem severity
Attitude:
i. Details in identifying
problem
categorisation
ii. Patient in identifying
problem
categorisation
iii. Careful in identifying
problem
categorisation
Safety:
i. Follow SOP and
guidelines in
identifying problem
categorisation
22
5. Confirm improvement i. Improvement segment 5 hours Lecture 1. Improvement
area ii. Acquisition of segment
improvement data determined
2. Improvement data
i. Determine improvement 11 hours Demonstration acquired
segment such as; &
Material Observation
Process
Capacity
Safety
ii. Acquire improvement data
Attitude:
i. Creative in
identifying
improvement area
ii. Careful in identifying
improvement area
iii. Analyse in identifying
improvement area
Safety:
i. Follow SOP and
guidelines to
identifying
improvement area
23
6. Contribute in i. Type of suggestion 9 hours Lecture i. Suggestion scheme
employee scheme scheme determined
suggestion ii. Suggestion scheme ii. Evaluation scheme
evaluation observed
iii. Benefit improvements to iii. Improvement
organisation changes
i. Determine suggestion 21 hours Demonstration contributed
scheme &
ii. Observe to evaluation Observation
scheme
iii. Participate improvement
changes
Attitude:
i. Meticulous in
participation
employee scheme
suggestion
ii. Creative in
participation
employee scheme
suggestion
Safety:
i. Follow standard and
guidelines to
participation in
employee scheme
suggestion
24
7. Confirm process i. Assessing effectiveness of 2 hours Lecture i. Effectiveness of
quality improvement process improvement process
result ii. Accuracy of improvement improvement area
data assessed
ii. Accuracy of
i. Asses effectiveness of 5 hours Demonstration improvement data
process improvement area & checked
ii. Check accuracy of Observation
improvement data
Attitude:
i. Accuracy in
confirmation process
quality improvement
result
ii. Patient in confirmation
process quality
improvement result
Safety:
i. Follow standard to
confirmation process
quality improvement
result
8. Report process i. Product/process 2 hours Lecture i. Product / process
quality improvement inspection activities inspection activities
activities reporting format determined
ii. Product/process ii. Process quality
inspection reporting improvement result
criteria determined
iii. Procedure to write
inspection report
iv. Record keeping
procedures
25
i. Determine 5 hours Demonstration
product/process &
inspection activities Observation
reporting format
ii. Determine
product/process
inspection reporting
iii. Determine procedure to
write inspection report
iv. Explain to record
keeping procedures
Attitude:
i. Careful in reporting
process quality
improvement activities
ii. Accuracy in reporting
process quality
improvement activities
iii. Adhere to report
submission dateline
Employability Skills
Core Abilities Social Skills

01.04 Analyse information. 1. Communication skills
01.05 Utilize the Internet to locate and gather 7. Conceptual skills
information. 8. Interpersonal skills
01.06 Utilize word processor to process information. 9. Multitasking and prioritizing
02.06 Write memos and letters.
02.07 Utilize Local Area Network (LAN)/Intranet to 10. Self-discipline
11. Teamwork
26
exchange information.
02.08 Prepare pictorial and graphic information.
03.08 Develop and maintain a cooperation within work group.
04.01 Organize own work activities.
04.02 Set and revise own objectives and goals.
04.03 Organize and maintain own workplace.
04.04 Apply problem solving strategies.
04.05 Demonstrate initiative and flexibility.
06.05 Analyse technical systems.
06.06 Monitor and correct performance of systems.
Tools, Equipment and Materials (TEM)
ITEMS RATIO (TEM : Trainees)
1. Measuring and Test Instruments 1:1

2. Components/Parts Specification 1:1
3. Reference standard 1:1
4. Checklist, checksheet, and schedule 1:1
5. Calculator 1:1
References
REFERENCES
1. Connie M. Borror, ASQ, Third Edition, The Certified Quality Engineer Handbook, ISBN 978-0-87389-745-7
2. J.M.Juran, The Free Press, (1989), Juran of Leadership For Quality an Executive Handbook, ISBN 0-02-916682-9
3. Kaoru Ishikawa, Quality Press (ASQC), What Is Total Quality Control? The Japanese Way, ISBN 0-13-952433-9
27
4. J.M. Juran, McGraw-Hill, Inc, 1988 (Fourth Edition), Jurans Quality Control Handbook, ISBN 0-07-033176-6
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CURRICULUM of COMPETENCY UNIT (CoCU)

Sub Sector INDUSTRIAL MECHANICAL

iv. Suggest process

Core Abilities Social Skills

Tools, Equipment and Materials (TEM)

ITEMS RATIO (TEM : Trainees)

1. Measuring and Test Instruments 1:1

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