Gentlemen, Start Your Engines:

Cloud Operations Management

Brad Banerd
Data Center Practice Lead

2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1
 Agenda

Observation
Getting Started
Facilitating Cloud Adoption
DC Migration to Cloud
Customer Migration to Cloud
Recap
Cases to Study

2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2
 Measured Service Rapid Elasticity
Essential
Characteristics
On-Demand Resource
Broad Network
Self Service Pooling
Access
(Capacity Planning)

Service Software as a Service Platform as a Service Infrastructure as a

Models (SaaS) (PaaS) Service (IaaS)

Deployment
Models Public Private Hybrid Community

Source: http://www.csrc.nist.gov/groups/SNS/cloud-computing/index.html

2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3
 Successful Cloud depends on Operational aspects
more than previous data centre technologies.

Its how you fly the plane...

2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4
 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5
 Cloud Operations Management baked into
Plan-Build phases

Three parallel tracks are required:

Cloud Infrastructure
Cloud Orchestration
Cloud Operations

2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6
 Cloud Operations Management baked into
Plan-Build phases

Three parallel tracks are required:

Cloud Infrastructure - Hardware and Software
Cloud Orchestration
Cloud Operations

2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7
 Cloud Operations Management baked into
Plan-Build phases

Three parallel tracks are required:

Cloud Infrastructure
Build up Orchestration
Cloud Orchestration
Software Engineering
Cloud Operations Methodologies

2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8
 Cloud Operations Management baked into
Plan-Build phases

Three parallel tracks are required:

Cloud Infrastructure
Cloud Orchestration
Assurance Admin Repair Metering

Cloud Operations - (Monitoring) (Billing)

Tools
Processes
Metrics

2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9
 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10
 Service Definition
Service needs
Internal IT Costing
Requirements Existing capabilities
Timescales to market

High Level Service Definition

Service Development Roadmap

High Level
Service Design Business
Gap Analysis Processes Technology Case Forecast
Tools Skills SLAs &
Business
High Level Architecture &
Design
Case
Support Model
Process and Policy
Frameworks
Implementation Cost Model
Service Implementation
High-Level Skills Matrix
and
Migration POC Pilot Expand

Service Launch Strategy

Outbound communications
Use Improve ongoing operational

Source: GlassHouse Consulting

Case LAUNCH efficiency

2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11
 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12
 Client/us IT Support
er
Web
Service Portal
Catalog

Security

SLAs Orchestration Chargeback Operational

& CMDB Model Processes

Virtual Infrastructure DC
VM VM Interconnect
Private
Public
Cloud Cloud

Compute Compute Compute

Storage
Network
Storage
Network
Storage
Network ...
2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13
 Successful Cloud depends to significant degree
on the
Software domain.

Large, complex, integration:

Beyond traditional Operations Management
disciplines.

2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14
 Legend
Business Interfaces and User Portals
Optional
OSS/BSS Services Portal
newScale Part of a Suite
FrontOffice Suite

Service Management
High Availability / DR Integration and Middleware Configuration Management Incident Management Analytics and Decision Accounting
EMC Data Protection Change Management Support BMC Bladelogic Server
Advisor Automation
EMC Ionix Network BMC Remedy Asset
EMC Symmetrix V-Max BMC Remedy Self Service
Config Mgr (Voyence) Management
VMware vCenter SRM Progress Software ESB Remedy Configuration BMC Remedy Service Bladelogic Server
Enterprise System Bus BMC Dashboards
Site Recovery Manager Management Desk Automation
EMC SDRF Remedy Change and NetCool CIC
Web Services Release Management BMC Analytics BMC Asset
Symmetrix Rem Data Fax (resold by Cisco)

Security SSO and 2FA Event Management and Perf and Capacity Mgmt Usage Accounting
Correlation
Trend Antivirus EMC StorageScope

EMC RSA Envision VMware CapacityIQ VMware ChargeBack

BMC Capacity
Cisco TACACS Server Cisco Info Center BMC Dashboards
Management
BMC Performance
Cisco Security Agent BMC Analytics
Manager

Orchestration Work Flow

BMC Atrium Orchestrator:
Run Book Automation, Remedy Developer Studio Analyzer

Cisco Tidal Automation Engine VMware vCenter Orchestrator

Resource Management
Application Management Virtualisation Management Network Management Storage Management IT Asset Management Server Management
BMC Bladelogic OS InfoVista EMC Control Center
Provisioning Server VMware vCenter (resold by Cisco) BMC Atrium CMDB VMware vCenter
Navisphere/Celera
BMC Bladelogic Bladelogic Server EMC Avamar (VTL) BMC Asset Configuration
Application Release Mgr Automation Suite EMC Replication Mgr Management
2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15
Business Interfaces and User Portals
OSS/BSS Services Portal
BMC My Services Portal
(Cloud Extension Pack) Actual Customer Architecture
Service Management
High Availability / DR Integration and Middleware Change Management Analytics and Decision Incident Management Accounting
Asset Management Support (OSS tender selection or
BMC Remedy ITSM Suite)
EMC Data Protection BMC Remedy Change BMC Atrium Service BMC Remedy Asset
Advisor Management Level Management Configuration Mgnt
VMware vCenter SRM Progress Software ESB Optional - BMC
BMC Remedy Asset
Site Recovery Manager Enterprise System Bus Dashboard & Analysis
Management
Web Services

Perf and Capacity Mgmt Usage Accounting

VMware CapacityIQ

BMC Capacity VMware ChargeBack

Management

BMC ProactiveNet CiscoNetFlow

BMC Entuity

Orchestration Work Flow Monitoring

Event Correlation
BMC Atrium Orchestrator & BMC Cloud Extension Pack
BMC BMC Entuity
ProactiveNet Network Monitoring

Resource Management (Provisioning, Patch, Configurations and Compliance Management)

Appln & Database Mgmt Virtualisation Management Network Management Storage Management Configuration Management Server Management
BMC Bladelogic Server Cisco DCN EMC Control Center
Automation VMware vCenter BMC Atrium CMDB Cisco UCS Manager
Cisco Fabric Manager Navisphere/Celera
BMC Bladelogic Release BMC Bladelogic Server BMC Bladelogic Network EMC Avamar (VTL) BMC Atrium Discovery Bladelogic Server
Management Automation Automation EMC Replication Mgr &Dependency Mapping Automn & Compliance

2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16
 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17
 Customer Portal Scheduling Ordering Price Management Dashboard Financial Quality SLA

End User

Infrastructure
Service Delivery Service Management
Management
Optimization Selection (SDLC/BCP) Quality Cost SLA
Compute, Network,
Capacity Planning Allocate/Entitlement Performance RTO/RPO
Storage Usage
HW/SW Commission/ Problem Detection- Maintenance/Avai
Facilities Usage
Management Decommission RCA l. Windows
Security and CapEx/OpEx (Time Unit
Audits Enablement (On/Off) Penalties
Governance Hrs)
Operations Fulfillment Assurance Metering and Billing Commitment

Service Orchestration
Infrastructure
Architecture Abstraction
(Includes EMS and Mappings /
Domain Managers) Service Catalogue Asset Inventory Relationships Human Resources

CMDB

End-to-End Security

Network Compute Storage

Technology Architecture

2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18
 Cloud touches entire Services Management Operation.
Services Management Maturity must increase ...
Need:
Cloud Operations Transformation Blueprint.
Event Management / Correlation / Enrichment.
Federated CMDB Links Orchestration with
Operations.
Must get the data model right or none of above will
work.

2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19
 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20
 Overview:
Comprehensive automation through
Virtual
service orchestration to provide on-
Compute
demand rapid deployment of resources
Virtual
Network Modular PoD-based design, enabling
Stateless cost-effective resource-pool growth
Compute
Unified Virtualization-aware resources
Fabric 10G Validated multi-tenant design to provide
4G
E
end-to-end security across platforms

10GE SA Benefits:
LAN N Simplified architecture
Streamline operations and improve
efficiencies across data center
Storage Reduce costs and resources to achieve
Tiers isolation and compliance
Services Operational Efficiency
DC
Chassis
Edge/Core
Router
2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21
 Tracking for Pay-Per-Use
Self-Service
Standardized ITITStorefront
Offerings
Review Offerings, Define and Publish
Get Quotes Standard Options

Chargeback Architecture & IT

or Showback

Management

Policies &
Self-Service Approvals & Controls Governance

Developers Orchestrate Report

Delivery Consumption

TEO

Network Storage
Lifecycle
Management Process Coordination and Security
Delivery Automation Ops
22 DR

2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22
 Project initiated with customer
Discovery

Interviews and/or workshops, assessment of the current

Develop Business Strategy customer environment. Capture metrics to build a high level
services strategy and financial model that identify target
Business

customers, revenue, volumes, types of services and projections.

Track

Requirements
Definition

Define service requirements mapping to Services Strategy. Define Classes of Service.

Service Development Define Performance, Capacity, Availability and Forecast growth requirements in Service
Catalogue. Identify use cases, and high level architecture patterns.
Technology

Architecture
Track

Define Technology Document Target State Architecture for Service Catalogue including both
Architecture the Virtualised Data Centre Architecture and Operations Management
(OSS) Architecture. Define Service Management Framework (ITIL)
Pilot

Deploy Build Pilot for Quick Consolidation Wins. Include

Pilot Cisco Advanced Services to provide skills &
expertise to reduce risk
Operate

Implement Implement new Operating Procedures across

Operational Processes all tenants, implement new culture
Grow

Scale Cloud Offering Scale out

I I I I I I
Phase 1 Phase 2 Phase 3 Phase 4 Phase 5 Ongoing

2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23
Week 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18

TRACK 0 Architecture and Program Lifecycle Management

Program Management Office

Architecture Management Office

TRACK 1 Discover and Require Validation

Launch Discovery
Requirements
Preparation Workshops

TRACK 2 Application Migration - Current and Future Workload Characterization

Workload Target
Requirements Work Analysis Zoning and Tiering
State Architecture

TRACK 3 Cloud Operations Management

Operational Process
Requirements Design Blueprint
and Tools Analysis

TRACK 4 Cloud Management and Automation

Service Catalog: Requirements Analysis Design Blueprint

Chargeback: Requirements Analysis Design Blueprint

Orchestration: Requirements Analysis Design Blueprint

Assurance:
Requirements Analysis Design Blueprint
(CAP, Fault, SLA)

TRACK 5 Technology Architecture and Security

Requirements E2E Architecture and Security Analysis Technology & Security Architecture Blueprint

TRACK 6 Cloud Facilities & Energy Efficiency

Requirements Facilities Inspection and Assessment Benchmark Energy Efficiency Blueprint

TRACK 7 Cloud IT Transformation Roadmap The Customers Cloud Strategy

Strategy and Transitional Analysis Value Analysis Transformational Roadmap

2010
2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24
24
 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25
 Operational Changes:
Tools People Organization
Processes Role Reporting
People/Organization Skills Organization Alignment
Certifications Team Responsibilities
(VCP, FCoE)

Tools/Technology Operational Metrics

Manage in a different way Processes
to exploit newly migrated Management Capacity Management KPIs
solution Design Tools Availability Management Baseline
Performance and Success Factors
E.g. Manage the new solution Monitoring Change Management

(e.g. VDI) rather than individual

components (PCs, Networks)
Governance

Availability Standards
Technology Standards.
Application Deployment Standards.

2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26
 Unified management of three distinct but dependent
architectures
Cloud
Virtual

Physical

Address by establishing -
Integrated multi-tier incident/problem management
Cloud Operations Multi-Vendor SPOC
(Extension of Customer Operations Management)

2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 27
 Equip Operations Team with new skills training and
processes:
Multi-disciplinary technical skills networking, storage,
compute
New skills - architecture, orchestration, and software
integration
New processes, functions, and management tools

Address by establishing -
Cloud Operations Management Office
(Similar to traditional NOC)

2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 28
 Plan Build Run - Optimize

2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 29
 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 30
 Value of Cloud can only be realised when its used.
On-boarding of applications and users:
Large enterprises will look and function like internal
SPs.

Get ready to function like internal SPs.

Service offerings, SLAs, migration assistance, delivery
cost accounting, programs to drive adoption, attracting
users ...

2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 31
 Establish in-house or externally sourced migration
capability
Discovery

Migration Strategy

Risk Assessment and Management

Sequencing

Migration Plan

Execution

2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 32
 Establish in-house or externally sourced migration
capability
Discovery

Migration Strategy

Risk Assessment and Management

Sequencing

Migration Plan

Execution

2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 33
 Establish in-house or externally sourced migration
capability
Discovery

Migration Strategy

Risk Assessment and Management

Sequencing

Migration Plan

Execution

2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 34
 Establish in-house or externally sourced migration
capability
Discovery

Migration Strategy

Risk Assessment and Management

Sequencing

Migration Plan

Execution

And so on ...
2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 35
 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 36
Successful Cloud depends on Operations
...
1. Depends on Software Domain
2. Must increase Service Management Maturity
3. Unified Operations Management of Cloud, Virtual,
and Physical
4. New skills, training, and processes for Operations
Team
5. Progressively function like Service Providers

2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 37
 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 38
 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 39
 Thank you.

2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 40