STATEMENT OF WORK

STATEMENT OF WORK NO. BS140319-1-V2

Fax: 760-462-3959
Tel: 617-326-3846

By signing below the parties acknowledge and agree to be bound to the terms of this Statement of Work.

Professional Service Provider Purchaser

Pragmatic Works Consulting (PWC) Broward College / Het Group (Purchaser)
A
Purchase Order information (MUST BE COMPLETED BY PURCHASER. SOW cannot be processed without this.)

PO Required? No Yes (check one box)

PO Number:_________________________ (or) expected issue date:_________________

Person to contact about PO:
Name:_______________________________ Phone:____________________________
Email: _________________________________________________________________

Bill to Information (MUST BE COMPLETED BY PURCHASER. SOW cannot be processed without this.)
Bill to Name of Organization: Bill to Contact Name:
Broward College / Het Group
Bill to Street address: Bill to Email:

City: State/Province: Phone:

Country: Postal code:

2014-236-BM
Background and Context:
Business & Technical Problem:
Broward College is part of a consortium of member colleges which uses HET Group (Higher Education Technology Group)
as its main technology partner. In early 2012, the HET Group was directed by the college consortium to develop a DW, Cube,
and dashboard using Microsoft tools, known as the Student Enrollment Dashboard (BI Solution).

The project began with a Pragmatic Works BI Blitz in May of 2012 and followed by additional consulting and development.
Version 1.0 was presented at the member college consortium technical conference in November 2012 and then released in
early December 2012. A detailed set of deployment instructions was created, in addition to the delivery of high level
training on both the BI Solution and the Microsoft BI stack.

Engagement Goals:
The purpose of this engagement is to assist Purchaser with implementation of the HETG Student Enrollment Dashboard at
Cypress Creek.

Services to be provided by PWC

The PWC consultant will deliver the services described in this Statement of Work (SOW)

Engagement Details and Activities

The engagement is comprised of 2 weeks of onsite assistance, mentoring and verbal recommendations on implementation of the
HETG Student Enrollment Dashboard at Cypress Creek, providing best efforts as directed by the Purchaser, as time permits.

Agenda:

Week One:
o Mentoring for Purchaser on best practice implementation of the HETG student enrollment dashboard
o Implement ETL changes
o Enable Auditing, Monitoring and Notification in ETL
o Visual Studio tutoring specific to HETG
o Business Intelligence Development Studio (BIDS) tutoring specific to HETG
o Mentoring on SSRS within the solution
o Exclude: Test Case Review.
o Exclude: Load Test (CONNX in particular).
Week Two:
o Based on the success of cloning the existing solution, assist with Production server build out (probably just SP
work).
o Except: replication running.

Deliverables
Onsite assistance, mentoring and verbal recommendations on implementation of the HETG student enrollment dashboard
at Cypress Creek

Project Management:
Every project has a Managing Project Lead (MPL) overseeing it and the delivery team is responsible to this person. The MPL is
actively involved with the following duties and responsibilities for the engagement:
o Initial project organization and kickoff
o Daily status review with team members including daily status report shared with the client team
o Weekly status calls with client liaison
o Management and resolution of roadblocks to progress with client
o Oversight of deliverables tracking, submission, and acceptance by client
o Contingency planning for unexpected events
o Resolving all client satisfaction issues
o Ultimate ownership of engagement success
Conditions:
To assure successful execution of this engagement the following conditions must be met:

1. Purchaser will provide access to the business analyst and subject matter expert(s) (or proxies) familiar with reporting and
analytical requirements as well as with the data sources that are in scope
2. Purchaser will provide read only access to data sources that are in scope
3. Purchaser will provide remote access infrastructure (VPN) and security credentials that allow the PWC consultant to connect
remotely via the internet for access to both internal and external data sources.
a. Purchaser will test the VPN accounts created for PWC to make sure those accounts have access to all items noted
above prior to the start of the engagement.
4. Purchaser will provide a project liaison person who can arrange or provide the following as needed:
a. Resolve unexpected access issues to data sources
b. Needed security credentials
c. Signed approval of Out of Scope work requests that Purchaser may make to the PWC team
d. Signed notice of planned access outages that will prevent the PWC team from working on the project
e. Accept project deliverables

Resources to be provided by PWC

BI Developer

Location of services:
Onsite work: Purchaser offices within the contiguous lower 48 US states
Remote work: PWC consultant offices, via VPN provided by the Purchaser and GoToMeeting provided by PWC

Duration
2 Weeks. Purchaser agrees to retain the assigned consultants for the full 2 weeks planned for the final schedule and agrees to pay
for those services according to the rates and terms contained within this document.

Schedule options:
Tentative dates (Subject to availability at the time of execution of this SOW):

Dates Resource Delivery # of Days

April 28 May 2, 2014 Sr. BI Architect Onsite 5 days
June 2-6, 2014 Sr. BI Architect Onsite 5 days

Schedule Prior Commitments

The assigned consultant will be unavailable occasionally for personal time off (PTO) and in order to fulfill half day and full day prior
commitments. Prior commitments will be determined at the time of any extension requests, subject to resource availability.

Extension:
If new requirements emerge during the engagement that Purchaser feels must be accommodated, this SOW/Engagement can
be extended on a time and materials basis with the mutual agreement in writing of both parties contingent on resource
availability at the time of the request for extension.
Maximum written advance notice of need for extension should be provided by the purchaser.
Note that if the purchaser wishes to extend beyond 12 months, PRAGMATIC WORKS may require, at its discretion, a new
statement of work with different pricing, terms, and conditions at that time.

Change Orders:
New requirements may also be implemented via Change Orders.

Pragmatic Works travel policy:

Pragmatic Works limits travel to 50% for its full time consultants, to maintain personal and profession growth and to promote a
balanced family life. Consultants cannot be onsite more than 2 weeks out of 4 contiguous weeks.

Pragmatic Works
Pragmatic Works primary focus is to assist clients in extracting maximum value from their Microsoft SQL Server and Business
Intelligence technology investments. Our suite of products and services includes:
SQL Server database architecture, design and optimization
Business Intelligence Mentoring, Training, and Implementation Assistance
BI Technology Stack Training
Upgrade Strategy and Assistance
Technology Change Risk Assessment
SQL Server Performance Optimization Mentoring, Training, and Assistance
Industry Leading DTS>SSIS Migration Tools and Project Outsourcing
BI Development and Documentation Tools
These tools and services give us a unique capability to deliver better results at competitive cost levels for our client organizations.

Our Consultants
All Pragmatic Works Senior SQL/BI Developers are fully capable of executing SQL Server Architecture and BI/Data Warehouse
engagements onsite or remotely. Before and during engagements our consulting staff can call on our team leaders or any of our
consultants to exchange design ideas, solve problems, and leverage vertical expertise. Our Senior Consultants have proven track
records of success both in key IT management roles and strategic consulting initiatives. This, combined with their hands on tactical
expertise delivers maximum value for our clients. They have years of experience working with SQL Server, and the Microsoft BI stack
technologies (SSIS/SSRS/SSAS, Performance Point).

Daily Status reports:

Pragmatic Works PRAGMATIC WORKS personnel provide daily status reports to Purchaser team and PRAGMATIC WORKS
management itemizing progress, roadblocks, expected completion date, Client Satisfaction level, as well as current and upcoming
planned activities.

Professional Development Requirements:

Pragmatic Works places great value on the quality and competence of its consulting team. Our ongoing professional development
program includes exposing our team members to diverse projects and client situations, as well as internal training and mentoring
amongst our team members. This results in increased consultant productivity, better retention of our team members, and fewer
unplanned personnel changes on client projects. Part of this program may involve substituting a different consultant from time to
time on longer term client engagements.

Specifically, when a PWC consultant has been assigned to the purchaser for a period of six months or longer, PWC reserves the right
to substitute an equally competent replacement for that consultant. In cases where this is necessary, we will provide 6 weeks
advance notice of intent to do so and will collaborate with the purchaser to make the transition as seamless as possible.

Non-solicitation agreement:
Purchaser agrees that during the term of this Statement of Work and for a period of two (2) years thereafter, neither party shall not
without the prior written consent of the other party, solicit the services of or offer employment to any employee or sub-contractor
of either party.
Fees:

Pragmatic Works Consulting Services

Resource Description Qty Rate Cost
Sr. BI Architect BI Consulting Engagement 2 weeks $8380/week $16,760
Invoiced weekly, at cost, if
Travel & Living expenses (T&L)
incurred
Total for this Statement of Work $16,760+T&L
Change Orders (CO)
If Purchaser requests changes that increase the scope or schedule of the work described herein, Pragmatic Works will provide
Purchaser with a written estimate Change Order, for the additional time and cost required and will not proceed without written
approval from the Purchaser.