TASK: ADDITIONAL CHARGES DURING THE EVENT

Functions and Events Department

Wait Staff
1. Additional order is received from the client.
2. Prepares an Order Slip (OS) based on clients additional order: one fr the kitchen and a
copy for the Booking Agent
Kitchen Division
Kitchen Staff
1. Receives an Order slip from the Wait Staff
2. Files Order Slip
Functions and Events Department
Booking Agent
1. Receives a copy of Order slip from Wait Staff
2. Encodes order details to the system
A. The system automatically updates Function and Events Transaction file and
Accounts Receivable Master File.
B. The system automatically updates Statement of Account of the customer.
3. Files Order Slip
TASK: FUNCTIONS AND EVENTS ASSESSMENT OF DAMAGES AND LOSSES
Functions and Events Division
Functions and events Manager
1. Check the customers function and events area.
2. Assesses the damage and or loss on the functions and events area.
3. Prepares Damage Assessment Report.
4. Secures customer signature for confirmation.
5. Forwards the Damage Assessment Report to the Sales Department
Sales Department
Functions and Events Cashier
1. Receives signed Damage Assessment Report from the Functions and Events Manager
2. Encodes Assessment details to update Statement of Accounts
A. The system automatically updates Statement of Accounts
TASK: CASH SETTLEMENT OF ACCOUNTS

Functions and Events Department

Functions and Events Booking Agent
1. Client asks for the Statement of Accounts.
2. Retrieve clients Statement of Accounts from the system.
3. Prints updated Statement of Account
A. The system automatically notifies the Functions and Events Cashier of the
updated Statement of Account.
4. Gives the Statement of Accounts print out to the client.
Finance Department
Functions and Events Cashier
1. Receives notification from the system of the statement of accounts.
2. Receives the statement of accounts from the customer.
3. Reconcile statement of accounts from the customer and to the system
4. Receives cash as payment for the account.
5. Marks the Payment through Cash checkbox in the related Statement of Account File in
the system.
6. Prepares Official Receipt through the system
A. The system automatically updates Cash Receipts Transaction File, and Statement
of Accounts File.
7. Prints the official receipt.
A. Three copies are printed for the customer copy, company file and for the internal
auditor.
8. Distributes one copy to the customer and files the other two.
TASK: BANK TRANSFER SETTLEMENT OF ACCOUNTS

Functions and Events Department

Functions and Events Booking Agent
1. Client asks for the Statement of Accounts.
2. Retrieve clients Statement of Accounts from the system.
3. Prints updated Statement of Account
A. The system automatically notifies the Functions and Events Cashier of the
updated Statement of Account.
4. Gives the Statement of Accounts print out to the client.
Finance Department
Functions and Events Cashier
5. Receives notification from the system of the statement of accounts.
6. Receives the statement of account from the customer.
7. Reconcile statement of account from the customer and to the system
8. Receives bank transfer slip as payment for the account.
9. Marks the Payment through Bank Transfer checkbox in the related Statement of
Account File in the system.
A. System automatically notifies the Treasurer.
Treasurer
1. Receives notification from the system of the Statement of Accounts.
2. Receives Transaction Slip from the customer
3. Checks Bank Account Ledger online
4. Matches customers Transaction Slip with the Statement of Accounts and Online Bank
Ledger
A. If cleared, Marks the Cleared checkbox in the related Statement of Account File
if cleared.
B. If not cleared, notify the acquire
a..
9. Files Transaction Slip
Functions and Events Cashier
10. Prepares Official Receipt through the system
a. The system automatically updates Cash Register File and Statement of Accounts File.
11. Prints the Official Receipt in two copies
12. Obtains signature of customer
13. Distributes one copy to the customer and files the other with the check
TASK: CREDIT/DEBIT CARD SETTLEMENT OF ACCOUNTS

Functions and Events Department

Functions and Events Booking Agent
1. Client asks for the Statement of Accounts.
2. Retrieve clients Statement of Accounts from the system.
3. Prints updated Statement of Account
A. The system automatically notifies the functions and events cashier of the updated
Statement of Account.
4. Gives the Statement of Accounts print out to the client.
Finance Department
Functions and Events Cashier
1. Receives notification from the system of the statement of accounts.
2. Receives the statement of accounts from the customer.
3. Reconcile statement of accounts from the customer and to the system
4. Receives credit card as payment for the account.
5. Enter the amount in the system.
6. Verify the amount entered with the amount on the statement of account.
7. Swipe the credit card on the POS.
A. If the credit card is declined/expired, acquire remaining balance in other mode of
payments
8. Take print out of the Credit card slip/voucher.
9. Get signature on the credit card slip / voucher.
10. Marks the Payment through Credit Card checkbox in the related Statement of Account
File in the system.
11. Prepares Official Receipt through the system
A. The system automatically updates Cash Receipts Transaction File, and Statement
of Accounts File.
12. Prints the official receipt.
A. Three copies are printed for the customer copy, company file and for the internal
auditor.
13. Return the credit card along with the guests copy of the credit card slip / voucher and
official receipt.
14. Files the two other copies of Official Receipt.
TASK: VOUCHERS AND COUPONS SETTLEMENT OF ACCOUNTS
Functions and Events Department
Function and Events Booking Agent
1. Client asks for the Statement of Accounts.
2. Retrieve clients Statement of Accounts from the system.
3. Prints updated Statement of Account
A. The system automatically notifies the functions and events cashier of the updated
Statement of Account.
4. Gives the Statement of Accounts print out to the client.
Finance Department
Functions and Events Cashier
1. Receives notification from the system of the statement of accounts.
2. Receives the statement of accounts from the customer.
3. Reconcile statement of accounts from the customer and to the system
4. Receives voucher or coupon as payment for the account.
5. Read the validity of the coupon.
A. If the coupon is not sufficient, acquire remaining balance in other mode of
payments
6. Marks the Payment through Coupon checkbox in the related Statement of Account File
in the system.
7. Keep the coupon safely on the cash box / folder.
8. Prepares Official Receipt through the system
A. The system automatically updates Cash Receipts Transaction File, and Statement
of Accounts File.
9. Prints the official receipt.
A. Three copies are printed for the customer copy, company file and for the internal
auditor.
10. Distributes one copy to the customer and files the other two.
TASK: RESTAURANT SERVICES INQUIRY
Accommodations Department
Restaurant Service Agent
1. Receives inquiry from customers.
2. Checks availability of the information from the system.
3. Answers customers query.
TASK: RESTAURANTS RESERVATION

Phone-call or Personal Reservation

Accommodations Department
Restaurant Service Agent
1. Receives inquiry from customers.
2. Gets reservation details from the customer.
3. Encodes reservation details to the system
A. System automatically updates Restaurant Reservation File.
4. Discuss Reservation Policy to the customer.
5. Confirm Reservation.

Online Reservation
Accommodations Department
Restaurant Service Agent
1. Receives notification of Reservation from the system.
2. Email Reservation Policy to the customer.
3. Contact the customer for Reservation confirmation.
4. Confirm Reservation.
TASK: RESTAURANTS RESERVATION CANCELLATION
Restaurant Department
Receptionist
1. Receives inquiry from customers.
2. Gets cancellation details from the customer.
3. Encodes cancellation details to the system
a. System automatically updates Restaurant Reservation File.
4. Confirm Cancellation.