Hassan Chahine

Logistics Professional

PERSONAL SUMMARY

A skilled professional with over 7 years of experience in the field of International Logistics with a strong
technical understanding of operational processes and systems.

Provides excellent standards of customer service and can translate client needs and priorities into
supply chain and logistics management strategies.

Specialised in account management, order management, vendor management, operations

management, customer integration and reporting.

Has the skills and ability to take the lead, make decisions, solve complex problems, build relationships
and improve processes.

ACCOMPLISHMENTS

Implementation of over 500 vendors onto e-Booking & e-Documents

Outsourcing

Process improvement

Customer Integration

WORK EXPERIENCE Kuehne + Nagel - Global transportation and logistics company

Feb 2015 Aug 2017: Key Account Systems Analyst

SOP and CP updates

Customer interaction management
Responsible for reporting(exception based reporting, vendor performance reporting, Financial
reporting and operational KPI reporting)
Responsible for high service quality
Managed the vendor on-boarding process
Trained and supported users with Transport, Order, Booking and Document Management
System
Escalation point for operational service failures
Developing training material
Managed the shared service centre team(2 FTE)
Escalation point for vendor support related inquiries
Responsible for EDI integration
Monitored all inbound and outbound EDI applications
Responsible for set up and maintenance of monitoring alerts
Worked closely with developers, testers and a variety of end users for planned system upgrades
Responsible for the continuous improvement of the account
 Involved in various technical and operational projects(Planning, Defining, Designing, Building,
Testing and Deploying)

Jun 2011 Jan 2015: Key Account Customer Service

Primary point of contact for customer inquiries

Quoted road, sea and air freight shipments
Updating rate sheet
Updating exchange rates
Invoice dispute resolution
Coordinated deliveries to distribution centres
Coordinated the release of import documentation
Carrier allocation management
Escalation point for carrier, equipment and port related issues
Monitored utilisation of containers
Monitored operational performance
Supported clients with Order Management System
Escalation point for missing documents
Escalation point for damaged cargo

Jun 2010 - May 2011: Key Account Operator

Responsible for monitoring and maintaining high levels of data quality

Coordinated bookings with shipping lines
Responsible for the follow up of orders and bookings
Releasing import documentation

ACADEMIC QUALIFICATIONS

Higher School Certificate (2006)

Certificate II in Transport and Logistics (Logistics & Operations) (2011)

Effective Stakeholder Management Course for Project and Change Managers (2016)

PERSONAL DETAILS

Name: Hassan Chahine

Nationality: Australian

Email: hassan.chahine1@outlook.com

Contact Number: +61 450 150 130