5 Troubleshooting

5.1 Breakdown guide

Message on
Meaning Causes Action
LCD display
Door open ! Hall affect sensor ! Check set installation
alarm detects that the door ! Check the presence of the
is open door magnet
! Calibration of the door
sensor
! Replace the door sensor
Clamp ! The Optima does ! Check set installation
position not detect the ! Check the securing clamp
alarm presence of the set micro switch
securing clamp ! Replace it if necessary
Set ! Wrong position of ! Check set installation
insertion the set ! Check the presence of the
alarm door magnet
! Calibration of the door
sensor
! Replace the door sensor
OCS test ! Occlusivity test ! Check set installation
Alarm not successful. The ! Check the door and carry on
pumping mechanism a calibration if necessary
does not succeed to ! Verify the good condition of
increase the the membrane. Replace it if
pressure in the IV necessary; refer to the
set during the OCS maintenance protocol : PM 0094
test
Air bubble ! Air volume ! Prime the line to remove the
alarm detected is higher air
Than the limit ! Check set installation on the
programmed air detector Verify the air
! Set is not adjustment of the air size
properly inserted in programmed
the air detector ! Replace the air detector or
air bubble board
Troubleshooting

optima05.1_001a_en.fm 45
 Message on
Meaning Causes Action
LCD display
Drop alarm ! The container is ! Verify the volume remaining
(If drop empty on the container
detector is ! The rolling clamp ! Verify if the roller clamp is
present) is closed open
! Over-flow , under ! Verify if the air inlet cap if
flow, free flow open when the pump is used
! The position of with a bottle
the drip sensor ! Verify the positioning of the
! Drop chamber is drop detector
full ! Verify the volume of the liquid
! Drop detector is in the drop chamber
disconnected while ! Verify the IV set position
the pump is ! Verify the drip sensor is well
configured to be connected
used with ! Verify the connector if it's
! The drip sensor damaged
is connected and ! Replace the drip sensor
disconnected
Free flow ! Over-flow ! Check set installation
alarm ! Set not properly ! Check drip sensor
(in case of positioned positioning
use with
drip
sensor)

Upstream ! Upstream ! Check container

occlusion pressure in line is ! Check roller clamp
alarm too low ! Check if the set is not
! Empty container squeezed
! Check the roller ! Check the container height
clamp ! Check the air inlet cap ( if
! Air inlet cap is bottle used)
closed ( bottle ! Check the calibration values
used) ( Test 9)
! Proceed to the calibration of
pressure
! Replace the force sensor
Downstrea ! The pressure in ! Check the infusion line
m pressure line exceeds the ! Check the correspondence
alarm limit programmed between the limit programmed
and detected
! Check the pressure sensor (
Test 9)
! Proceed to the calibration of
the force sensor
! Replace the force sensor
Troubleshooting

46 optima05.1_001a_en.fm
 Message on
Meaning Causes Action
LCD display
Air alarm ! The IV set is ! Remove the IV set and re-
present on the air install it
bubble detector but ! Carry on a calibration of the
not on the pumping door
mechanism
! The pump runs
over 24 hours, no air
bubble have
detected by the
sensor
Battery ! Low battery ! Connect the pump to the
alarm voltage mains power
! Check the charging voltage,
pump connected to the mains.
! Replace the battery
Preventive maintenance Preventive ! Preventive ! Proceed to the complete
24/10/2003 passed
maintenan maintenance date or check up of the pump and
ce time is passed update the maintenance date or
requested time ( test 1)

Problems Causes Action

Flow rate drift ! The installed set ! Check the set selection
doesn't correspond with
the set selected
! A mechanical part ! Measure the flow rate using a
which has a link with the reference set and calibrate the flow rate
pumping mechanism or correcting coefficient
the CPU board has been
changed without
calibrating the flow rate
correcting coefficient
Display defect: ! Control transistors, ! Check the LED's and display (test 2)
LED's, 8 segments LED's and/or display ! Check the good condition of the
display units board connection are display board
defective ! Replace the LED's
! Check the connector which link CPU
and display boards
! Replace the display board
The device turns off ! The battery is ! Check the battery connection
when it is unplugged or the battery ! Check the charging voltage
disconnected from cable is cut
mains power ! Battery is totally ! Replace the battery
discharged
Troubleshooting

Mains LED's does ! Mains fuses out of ! Replace Check the mains fuses
not switch ON order ! Replace the power supply board
! Power supply out of ! If the problem remains, replace the
order CPU board

optima05.1_001a_en.fm 47
 Problems Causes Action
Battery alarm while ! Battery is totally ! Check the charging voltage
it has been discharged ! Replace the battery
completely charged
Battery alarm ! Power supply or CPU ! Check the charging voltage
whereas the boards are faulty ! Check the power supply mains
Optima is fuses
connected to the
! Replace the power supply if
mains
necessary.
! If the problem remains, replace the
CPU board and carry on a complete
configuration
The module MVP ! Keyboard is defective ! Check the keyboard ( test 3)
turns ON or turns ! Replace the keyboard if necessary
OFF alone ! CPU board is ! Check that there was no liquid
defective infiltration on the CPU board
! Replace the CPU board and carry
on a complete configuration of the
device
Some keys from ! Keyboard is defective ! Check the keyboard (test 3)
keyboard out of ! Replace the keyboard if necessary
order
After a fall ! Mechanical elements ! Check that the mechanical
damaged assembly and the cases are intact
Pump noisy ! Power supply and ! Fix the wires as it shown on the
CPU wires are closed to technical manual
the motor (earth wire
also)
Troubleshooting

48 optima05.1_001a_en.fm
 Troubleshooting

5.2 Error messages

Error codes Meaning Action

Electronic and software command anomalies *
Er10 Internal RAM Anomaly ! Carry on a complete configuration of
the device via VP Control software
! Replace the CPU board and carry
on a complete configuration

Er20 External RAM Anomaly

Er30 EPROM Anomaly

Er40 EEPROM Anomaly

Er50 ADC Anomaly ! Check the ADC

! Replace the CPU board and carry
on a complete configuration

Er60 Sets parameters anomaly ! Reconfigure the module MVP with

VP Control software
! Replace the CPU board and carry
on a complete configuration

Er70 Motor frequency anomaly

Er80 Keyboard anomaly ! Check and replace the keyboard if

necessary
! Check that there is no liquid
presence inside the device which could
damage keyboard and the electronics
boards
! Replace the CPU board and carry
on a complete configuration

Er90 Software version ! Configuration of the device is

needed through with VP Control
! Replace the CPU board and carry
on a complete configuration

Er01 Stepper motor rotation error ! Replace the motor

Er11 Stepper motor rotation error ! Check the motor coupling

See PM 0094

Er21 Stepper motor rotation error ! Replace the mechanical block

See PM 0094

Er31 OCS DC motor failure ! Check the motor clamp for OCS and
rubber O ring
! Put some grease on the clamp finger
threaded screw. Replace the rubber
O ring if necessary (p/n: 174256)
Troubleshooting

! Replace the OCS motor clamp

Er41 Stepper motor rotation error ! Replace the motor

optima05.2_002c_en.fm 49
 Error codes Meaning Action
Er14 Motor period calculation ! Reconfigure the device with VP
anomaly Control software
! Replace the CPU board and carry
on a complete configuration of the
device

Er24 Motor rotation direction ! Check the motor rotation sensor

anomaly ! Replace the CPU board and carry
on a complete configuration of the
device

Er44 Quartz frequency anomaly ! Replace the quartz

! Replace the CPU board and carry
on a complete configuration of the
device

Er54 Display board anomaly ! Check the display board connection

and replace it if necessary

Er64 ! Battery performance is ! Proceed to the battery charging.

too weak ! Replace the battery if necessary.

Er74 Battery disconnected ! Check the battery connection

Er84 Battery charging failure ! Check the charging voltage

! Ensure that the charging time is not
over 15 hours
! Replace the battery

Er94 Temperature fault ! Replace the battery

! Replace the CPU board

Er55 Access default to the ! Carry on a complete configuration of

secondary µ processor the device with VP Control software
! Replace the CPU board and Carry
on a complete configuration of the
device via VP Control software

Er65 Back light anomaly of LCD ! Replace the LCD

display
Er85 Impossible to start the ! Carry on a complete configuration of
secondary µ processor the device with VP Control software
! Replace the CPU board and Carry
on a complete configuration of the
device via VP Control software

Er16 ! Date / time failure ! Check the date and the time clock
! Replace the CPU board and Carry
on a complete configuration of the
Troubleshooting

device via VP Control software

Er56 ! Out put conditions / Step ! Carry on a complete configuration of

number association default the device with VP Control

50 optima05.2_002c_en.fm
 Error codes Meaning Action
Er17 ! Keyboard matrices default ! Replace the keyboard
! Check that there is no liquid
presence inside the device which could
damage keyboard and electronics
boards

Er27 ! Keyboard matrices default

Er37 ! ON/OFF key locked

Er47 ! OFF key out of order ! Replace the CPU board and carry
(no way to switch OFF the on a complete configuration of the
device) device via VP Control software

Er28 ! Language file ! Carry on a complete configuration of

incompatible the device via VP Control software

Troubleshooting

optima05.2_002c_en.fm 51
Troubleshooting

52 optima05.2_002c_en.fm