SCHEME OF WORK

MASTERS OF SCIENCE IN INFORMATION TECHNOLOGY (CS770)

FACULTY OF COMPUTER AND MATHEMATICAL SCIENCES
UNIVERSITI TEKNOLOGI MARA

JULY – DECEMBER 2010

SYS753 – IT Management

LECTURER: Nor Laila Md Noor (PM Dr)

ROOM: T2-009, CS Building, FSKM
TELEPHONE: 03-55211229 (O), 012-9408647(M)
GROUP: C770F1T
SCHEDULE: Tuesday: 14.10-17.10- am (BK02)

COURSE DESCRIPTION

This course provides an opportunity for students to gain insights and understanding of the IT-
amplified global business and the challenges to manage it. The view of both strategic and tactical
IT management will be covered. This includes the managerial aspects of identifying opportunities
to deploy IT in a context of high uncertainty, technological turbulence, and rapid obsolescence
while facing competitive pressures to reduce costs, improve customer service and tap new
markets.

LEARNING OUTCOMES

Upon completion of this course, the student should be able:

1. Demonstrate an understanding of the essentials of business process redesign, computerized

enterprise systems, supply chain management and relationship management systems.
2. Demonstrate an understanding of the key implications that IT management holds for
competitive strategy.
3. Discuss comprehensively the organizational IT infrastructure and alternative IT
architectures in providing and managing the IT infrastructure.
4. Critically analyze the changing role of information technology in the achievement of
business objectives such as communication, collaboration, performance enhancement and
strategy implementation.
5. Analyze complex management problems within the information technology environment and
develop appropriate recommendations.
6. Evaluate opportunities to solve problems or enhance IT environment, and make
recommendations that can be implemented and that will keep the organization responsive to
technological changes.
7. Visualize the future impact of IT on managers, organizations, economy, and society.
ASSESSMENT
Assign Assignment % Dateline
No
1 PARTICIPATION IN FACE2FACE CLASS 10

Participation during face-to-face class

-
PARTICIPATION IN E-GROUP 10

Insightful postings on the class E-Group

2 CASE STUDY 10 16.10.2010

Seek for a Case Study on IT Management. Write a critical

review of the study. Submit both case study and review.

3 SEMINAR 20 28.08.2010

You will form a group of 4-5 members. Prepare a seminar

presentation on any of the following topics:

• Trust Management in the Globalization of IT

• IT-Enabled Marketing
• Enterprise 2.0
• Is Technology a Cost Driver or a Cost Saver in Health Care?

Each group will be given 30 minutes to present their paper

including Q&A. A short executive summary and the presentation
slides (hard & soft copy) must be submitted. BONUS marks will
be awarded to group presenters that generate healthy and
insightful discussion.

4 PROJECT 30 30.10.2010

This is a group project. You have to form a group of 6-7

members.

Choose any ONE of the following topic:

1. Create a wiki for Halal Food to give the global citizens a

good understanding of the Muslim needs and also attract
business to explore the halal food industry
OR

2. Build a working portal for the Halal Food industry.

Develop a business model that will sustain the business.

5 FINAL ASSESSMENT 20 03.10.2010

This is a TAKE HOME examination.

SCHEME OF WORK

WEEK AGENDA
1 Topic 1: IT in the Organization: IT Management Concepts, The IT Enterprise,
10.07.2010 Strategic Value of IT
2 Topic 2: Organizational Applications: Functional Applications and Transaction
17.07.2010 Processing – overview across different business sectors: health, hospitality,
banking, manufacturing, services
3 Topic 3: Organizational Applications: SCM, ERP, CRM, Inter-organizational,
24.07.2010 Large Scale and Global Information Systems
4 Topic 4: Data and IT Infrastructure: Managing Data to Improve Business
31.07.2010 Performance:
5 Topic 5: Data and IT Infrastructure: Network Collaboration as Business
07.08.2010 Collaboration
6 Topic 6: Data and IT Infrastructure: Securing the Enterprise and the Business
14.08.2010 Continuity
7
Tactical IT Management: Case Study Presentation
21.08.2010
8 Topic 7: Decision Making and Strategy: Business Intelligence and Decision
28.08.2010 Support Systems
9
Topic 8: Decision Making and Strategy: IT Strategy and Planning
04.09.2010
10-19 SEMESTER BREAK
September (Eid Break)
10 Topic 9: Decision Making and Strategy: Managing IT Projects, Process
25.09.2010 Improvement and Organizational Change
11 Topic 10: Decision Making and Strategy: Impact of IT on Enterprise, Users and
02.09.2010 Environment
09.10.2010 No Class
12 Topic 11: Decision Making and Strategy: Acquiring and Developing Business
16.10.2010 Infrastructure
13
Topic 12: Decision Making and Strategy: Information Technology Economics
23.10.2010
14 Project Presentation
30.10.2010 (Start of Take- Home Test)

03.11..2010 SUBMISSION OF TAKE HOME TEST

REFERENCE:

1. Turban, E. and Volonino, L. (2009). Information Technology for Management:

Improving Performance in the Digital Economy. John Wiley.
2. Broadbent, M and Kitzis, E. 2004.The New CIO Leader: Setting the Agenda and
Delivering Results, Harvard Business School Press.
3. Day, G.S., Schoemaker, P.J.H. and Gunther, R.E. (2000). Wharton on Managing
Emerging Technologies. John Wiley.
4. Laudon, K.C. and J.P. Laudon. 2006. Management Information Systems:
Managing the Digital Firm (9th ed). New Jersey: Prentice Hall.
5. Luftman, J. (2004). Managing the Information Technology Resource: Leadership
in the Information Age. Pearson Education, Inc.
6. Lutchen, M. (2003). Managing Information Technology as a Business: A Survival
Guide for CEOs. John Wiley & Sons.
7. Murthy, S. The Impact Of Global It Outsourcing On IT Providers,
Communications of the Association for Information Systems, Vol 14, Nov 2004 (6).
8. Pearlson, K.E., and Saunders, C.S. 2006. Managing and Using Information
Systems: A Strategic Approach, 3rd Edition, J. Wiley.
9. Bannister, F and Remenyi, D (2005) “Why IT Continues to Matter: Reflections on
the Strategic Value of IT” The Electronic Journal Information Systems Evaluation
Volume 8 Issue 3, pp 159-168

Relevant articles will also be distributed.