UPSTREAM UPPER INTERMEDIATE contented: happy contentment

UNIT 2 unhappy: sad unhappiness

sad: unhappy sadness
LEAD-IN valuable: important - value

Upstream Upper Intermediate Upstream Upper Intermediate

ex 1 a/ page 23 ex 4/ page 25

1. d 1. surround us/ come at us from every angle

2. c 2. acknowledge the truth
3. e 3. take a course of action that we decide
4. a 4. interpret things in our own way
5. g
6. b
LANGUAGE FOCUS
Upstream Upper Intermediate
ex 3 a/ page 23 Upstream Upper Intermediate
ex 1 a/ page 26
1. bored
2. surprised/ excited Positive: cheerful, generous, calm, relaxed, joyful,
3. stressed happy, excited, optimistic, funny
Negative: depressed, stressed, frustrated, aggressive,
lonely, worried, angry, nervous, sad, furious, shy, tense,
READING lazy, proud, terrible

Upstream Upper Intermediate

ex 2 c/ page 24
Upstream Upper Intermediate
1. F ex 1 b/ page 26
2. B
3. A 1. Jack is in a cheerful mood today.
4. E Jack is in a generous mood today.
5. C Jack is in a relaxed mood today.
6. H Jack is in a joyful mood today.
7. D Jack is in an optimistic mood today.
Jack is in a funny mood today.
Jack is in a tense mood today.
Upstream Upper Intermediate Jack is in a lazy mood today.
ex 3 a/ page 25 Jack is in a terrible mood today.
Jack is in an aggressive mood today.
desire: wish
achieve: get 2. Maria feels happy today.
openly: freely Maria feels excited today.
contentment: happiness Maria feels glad today.
vulnerable: defenceless Maria feels calm today.
outlook: viewpoint Maria feels lonely today.
upbringings: the way one was brought up Maria feels worried today.
criticize: put down, complain about Maria feels angry today.
demand: ask Maria feels nervous today.
focus: concentrate Maria is feeling sad today.
deserve: earn, be worthy Maria feels furious today.
Maria is feeling shy today.
Upstream Upper Intermediate Maria feels proud today.
ex 3 b/ page 25 Maria is feeling depressed today.
Maria feels stressed today.
comfortable: at ease comfort Maria feels frustrated today.
 7. h peacock
Upstream Upper Intermediate 8. g snail
ex 2 a/ page 26
Upstream Upper Intermediate
I was so frightened my heart was pounding. ex 7 b/ page 27
I was so excited I had rush of adrenaline.
I was so hungry my stomach was rumbling. brave cowardly
I was so stressed my palms were sweating. wise foolish
I was so nervous I had butterflies in my stomach. stubborn flexible
cunning straightforward
Upstream Upper Intermediate quiet noisy
ex 2 b/ page 26 sick healthy
proud modest
In my country people frown to show they are unhappy. slow quick
In my country people drum their fingers to show they are
impatient. Upstream Upper Intermediate
In my country people lick their lips to show they are ex 7 c/ page 27
hungry.
In my country people raise their eyebrows to show they takes a long time to do something slow
are surprised. is intelligent and well-informed wise
In my country people wrinkle their nose to show they are has no fear and is ready to face danger brave
disgusted. does things behind peoples backs cunning
is very arrogant - proud

Upstream Upper Intermediate Upstream Upper Intermediate

ex 3 a/ page 26 ex 8/ page 27

Words to be crossed out: fear, panic, obsessive 1. miss

2. growing
Upstream Upper Intermediate 3. strange
ex 4 a/ page 26 4. like
5. express
Speaker 1 B 6. true
Speaker 2 C 7. please
Speaker 3 D 8. hurt
Speaker 4 A
Speaker 5 E
Upstream Upper Intermediate
Upstream Upper Intermediate ex 9 a/ page 27
ex 6/ page 26
1. up
1. relaxing 2. down
2. pleased 3. up
3. depressed 4. down
4. terrifying 5. up
5. surprising 6. down
6. excited 7. up
8. down
Upstream Upper Intermediate
ex 7 a/ page 27 cheer up: become happier
calm down: become less upset/ angry
2. f owl ease up: lessen
3. c mule get sb down: depress, make sb sad
4. e fox loosen up: relax, become less stressed
5. b mouse open up: express ones feelings
6. a dog wind down: relax, unwind
 18. Liz is jealous of Emma because she is more popular
Upstream Upper Intermediate than she is.
ex 9 b/ page 27 19. I am very nervous about taking my driving test.
20. Chris is pleased with Jane because the teacher says he is
1. Dont let me down! trying very hard in class.
2. Cheer up! 21. She is very proud of her new house.
3. Come on! Open up a bit. 22. A man on the bus was very rude to me this morning.
4. Loosen up a bit or you will get ill. 23. Martini is very sensitive about his baldness.
24. Janet is upset about losing her watch.

Upstream Upper Intermediate

ex 10/ page 27 LISTENING AND SPEAKING

1. of Upstream Upper Intermediate

2. by/at ex 1 b/ page 28
3. with
4. with, about Speaker 1 E
5. about Speaker 2 F
6. of Speaker 3 B
7. with Speaker 4 D
8. at Speaker 5 A
9. to
10. with Upstream Upper Intermediate
11.with ex 2 a/ page 28
12. about
13. to 1. Body language is the message we send out through the
14. with/to use of actions and gestures.
15. of 2. I think people can probably guess what cats are thinking
16. with, about and feeling through their body language. For example, if
17. to, for a cat tilts its head to one side it may be showing that it is
18. of curious about something.
19. about
20. with Upstream Upper Intermediate
21. of ex 2 b/ page 28
22. to
23. about/to 1. C
24. about 2. B
3. B
1. I am afraid of spiders. 4. B
2. I was very amused by the clowns at the circus. 5. A
3. Tim is angry with me and hes not talking to me. 6. C
4. My mum was annoyed with me about my behaviour. 7. C
5. I am very anxious about my exam results.
6. I was ashamed of Jane for behaving so badly. Upstream Upper Intermediate
7. I am bored with this computer game now; I need to buy ex 5 a / page 29
a new one.
8. Philip is brilliant at chess. Are you alright? asking how somebody feels
9. I was very close to my grandma. Ive been in a bad mood all day, Im really depressed.
10. Bill was delighted with his birthday present. expressing how somebody feels
11.I am disappointed with myself failing the exam.
12. Charlie is excited about the school trip.
13. Stuart has been faithful to his wife for forty years. Upstream Upper Intermediate
14. Jack is very friendly with the boy next door. ex 6 a/ page 29
15. Harry is frightened of snakes.
16. Anne is furious with Andrew about what she said. 2. Hes relieved.
17. Diana is grateful to Eddie for lending her the money. 3. Hes confused.
 4. Shes grateful. ex 3 a/ page 31
5. Hes annoyed.
6. Shes disgusted. hasty decisions (line 24)
strong emotions (lines 34-35)
Upstream Upper Intermediate thoughtless behavior (line 5)
ex 6 b/ page 29 good-humoured (lines 45-46)
self-control (line 44)
a. 5 b. 6 d. 3 e. 4 f. 2
I try to avoid making hasty decisions whenever possible.
People who display strong emotions make me feel
READING uncomfortable.
There is no excuse for his thoughtless behaviour.
Upstream Upper Intermediate Sami is a good-humoured person.
ex 1 a/ page 30 I know how to show self-control in emotional situations.

I think the novel is about life and manners in the Upstream Upper Intermediate
19thcentury. ex 3 b/ page 31

Upstream Upper Intermediate - line 11 Mrs John Dashwoods husbands family

ex 2 a/ page 30 - line 19 Mrs Dashwoods three children
- line 32 Marianne
1. C - line 37 Mrs Dashwood and Marianne
2. B
3. F Upstream Upper Intermediate
4. H ex 3 c/ page 31
5. G
6. E dispute: argue with
7. A inconsiderate: thoughtless
impolite: rude
hasty: quick
Upstream Upper Intermediate similarity: resemblance
ex 2 b/ page 30 striking: very noticeable
cherished: appreciated
7 A But she refers to Margaret in the previous inappropriate: out of place
sentence. offence: insult
2 B that refers to the action in the previous sentence disgusted: appalled
leave the house forever
1 C Mrs. Dashwoods contrasts with any woman and
the offence refers to this thoughtless behavior in the Upstream Upper Intermediate
previous sentence. ex 4 a/ page 31
6 E Elinor, too was suffering follows on from Mrs
Dashwoods and Elinors sorrow in the previous Mrs John Dashwood inconsiderate, selfish
sentence. She could begins the list of Elinors abilities, Mrs Dashwood enthusiastic, generous
continued in the following sentence. Elinor affectionate
3 F These qualities refers to Elinors character as Marianne sensible, clever, generous, likeable,
described in the previous sentence. interesting, not careful
5 G The two women refers to Mrs. Dashwood and Margaret good-humoured, agreeable, romantic
Marianne from the previous sentence, and them in the
next sentence refers back to the two women. Mrs John Dashwood is an inconsiderate and selfish
4 H Elinor and she knew how to control them woman.
presents the contrast to her mother which is described in Mrs Dashwood is enthusiastic with a generous nature.
the following sentence, and is referred back to by a Elinor has an affectionate nature.
knowledge in the next sentence. Marianne is sensible, clever and generous. She is also
likeable interesting. However, she is not at all careful.
Margaret is a good-humoured, agreeable and romantic
Upstream Upper Intermediate girl.
 4. is tasting is testing
Upstream Upper Intermediate 5. see understand
ex 4 b/ page 31 6. is seeing is meeting
7. is doesnt listen
Mrs Dashwood deeply hurt, absolutely disgusted, 8. is being is behaving
hated her daughter-in-law, her love for children,
overpowered by the pain of grief, overwhelmed by Upstream Upper Intermediate
sorrow ex 3 b/ page 32
Elinor concerned about her sisters strong emotions,
suffering, her feelings were strong I hate getting up early in the morning.
Marianne overpowered by the pain of grief, Jane loves eating ice-cream.
overwhelmed by sorrow, her sorrows and her joys had Tony wishes he had enough money to buy a new car.
no limits, strong emotions I promise I will be back before lunch.
Sam wants to go to Spain on holiday this year.
Upstream Upper Intermediate
ex 5/ page 31 Upstream Upper Intermediate
ex 4 a/ page 32
1. B
2. A a a past state
3. B b- a current situation
4. A c a current changing situation
d a past habit

ENGLISH IN USE Upstream Upper Intermediate

ex 4 b/ page 32
Upstream Upper Intermediate
ex 1/ page 32 1. am getting used to washing up
2. used to play
1. are playing to show sth happening at the time of 3. used to go out
speaking 4. used to eat
2. freezes to show a law of nature
3. is visiting to show a fixed arrangement in the near Upstream Upper Intermediate
future ex 4 c/ page 32
4. catches to show a habit
5. is looking to show sth happening around the time of I am used to getting up early in the morning.
speaking I am used to going to school on the bus.
6. is always interrupting - to show an irritating habit I am used to living in a big city.
I am used to going to bed early.
Upstream Upper Intermediate I am used to sharing things with my brothers and sisters.
ex 2/ page 32

1. am trying Upstream Upper Intermediate

2. does ex 4 d/ page 32
3. argue
4. is having Ill have to get used to a new school of I move to a
5. dont play different town.
6. Do you trust Ill have to get used to working for a new boss and
7. are leaving working with new people if I get a new summer job.
8. doesnt get Ill have to get used to eating different food if I go on a
strict diet.
Upstream Upper Intermediate
ex 3 a/ page 32 Upstream Upper Intermediate
ex 5/ page 32
1. is thinking is considering
2. think believe 1. not like Noel to be (be like sb + to + inf)
3. doesnt taste doesnt have a nice flavour 2. does not feel like going (feel like + ing form)
3. avoid being recognised (avoid + ing form) WRITING
4. has a tendency to criticise (tendency + to + inf)
5. is always complaining about him (present Upstream Upper Intermediate
continuous to show an irritating habit) ex 1/ page 34
6. is used to sleeping until (be used to + ing form)
7. interested in learning Spanish than (interested in + 1. Mrs Smith
ing form) 2. semi-formal
3. to invite her to the party and to ask her
advice about what gift to buy
Upstream Upper Intermediate
4. who I am and why I am writing
ex 6 / page 33
5. two : The party will take place after
comfortable/ comforting school on 10thMay. It will be held in the school
trusted/ trusting gym and it starts at 5pm. There will be a buffet
irritating/ irritable/ irritated and the guests will include Year 10 English
protective students, the staff of the English Department and
bored/ boring the Headmaster. I would like to ask your advice
relieved regarding a suitable gift. We cannot decide
pressured/ pressing whether to buy a book, a watch or a jumper.
caring Perhaps you could tell us which you think he
scary/ scared would prefer. On the other hand, you may have a
satisfactory/ satisfying/ satisfied better idea. Any suggestions would be more than
welcome.
Upstream Upper Intermediate 6. If you have any questions, please do not
ex 7/ page 33 hesitate to contact me. I look forward to seeing
you at the party.
1. significant
2. reflection Upstream Upper Intermediate
3. relatively ex 2 a/ page 34
4. miserable
5. essentially Could you help us to decide what present to buy?
6. ungrateful We are holding the party after lessons on 10th May.
7. tendency
8. complaint Upstream Upper Intermediate
9. realization ex 2 b/ page 34
10. activities
1. yes
Upstream Upper Intermediate 2. As you know, On the one hand as you are aware,
ex 8/ page 33 Alternatively
3. yes, semi-formal
1. A no contractions or short forms e.g. I am writing, we
2. C cannot
3. D no colloquialism or idioms
4. A advanced vocabulary e.g. your presence would add,
5. C advice regarding a suitable gift
6. B 4. I think Mrs Smith will be pleased to attend the party and
7. B give her advice because the letter is well-written. It has a
8. A polite tone, addresses her properly and uses courteous
9. C language throughout.
10. D
11.C Upstream Upper Intermediate
12. D ex 2 c/ page 34
13. C
14. A b, c
15. D
 Upstream Upper Intermediate
ex 3 a/ page 35
I would like to know how far in advance I need to book.
Could you tell me which bands will be performing?
I am interested in finding out whether there is a discount
for students.
Could you tell me whether equipment will be provided?
I would like to know exactly when the holidays are.
I would appreciate if you could let me know what other
activities are available.
I would be grateful if you could tell me what the cost
will be.
Upstream Upper Intermediate
ex 3 b/ page 35
I would like to know how early I need to book.
Could you tell me which performers will be taking part?
I am interested in finding out if there is a reduced ticket
price for students.
Could you tell me whether the necessary sporting
equipment will be supplied?
I would like to know in which months the adventure
holidays take place.
I would appreciate it if you could let me know what
other sports are offered.
I would be grateful if you could give me some more
information about the prices.
Upstream Upper Intermediate
ex 4 a/ page 35
1. a letter of apology from a restaurant to a customer
2. to apologise for a mistake
3. the main body
4. by offering a free meal
Upstream Upper Intermediate
ex 4 b/ page 35
Please accept our sincere apologies for the
inconvenience caused. We take full responsibility. There
was some confusion which caused a misunderstanding
between our departments. I hope you will forgive the
regrettable error and I assure you that we will do our
utmost to compensate you. Please accept a
complimentary meal voucher to be used at your
convenience.
Upstream Upper Intermediate
ex 5/ page 35
Key words to be underlined: you, group of your friends;
rented holiday apartment; number of problems; you left
after three days; letter of complaint to the agency; read
advertisement; and notes; why you are dissatisfied; what
action you want taken.
1. the manager of the agency
2. a formal letter of complaint
3. Opening remarks:
I am writing to express my extreme dissatisfaction with
the holiday apartment I rented from you on 15th August.
I believe your advertisement was misleading for a
number of reasons.
Closing remarks:
As you can imagine, I am extremely upset. I demand a
partial refund in addition to an apology for the
annoyance and discomfort I suffered. I insist that this
matter be dealt with promptly.
4. a strong tone because there were a lot of problems and
my holiday was ruined
Upstream Upper Intermediate
ex 6/ page 36
Model B is appropriate because it is written in a formal
style and uses appropriate language. It covers all the
points in the rubric and it rephrases all the information.
Model A is not appropriate because it is written in an
informal style which is not appropriate for this letter and
it does not include all the information from the rubric
(balcony railing is not mentioned) and it does not
rephrase the information at all.
Upstream Upper Intermediate
ex 7/ page 36
excessively strong language how angry and
disgusted I am, the ugliest apartment Ive ever seen in
my life
aggressive tone if you dont youll be in real trouble,
hurry up and reply to this letter
overly informal/ colloquial/ idiomatic language
youve got a real cheek, wasnt room to swing a cat
inside, Id had enough
irrelevant information I spent the first day of my
holiday cleaning them
phrases taken word for word from the prompts Not
at all! Lots of essential items were missing.
points not covered in the rubric dangerous balcony
railing, view of car park
Upstream Upper Intermediate
ex 8/ page 36
to complain about to express my extreme
dissatisfaction with
misleading totally inaccurate
quite dangerous extremely hazardous
 I felt I could not stay I refused to remain
I am quite disappointed I am extremely upset
I feel I am entitled to I demand
For the inconvenience caused for the annoyance and
discomfort I suffered
I look forward to receiving a prompt reply I insist that
this matter be dealt with promptly
Upstream Upper Intermediate
ex 9/ page 36
1. strong I would like my money back as soon as
possible or I shall consider taking the matter further.
2. mild I wish to complain in no uncertain terms about a
faulty appliance I recently purchased from your store.
3. strong I would like to make a complaint about the poor
service I received from your staff.
4. strong I am waiting to complain about your staff.
5. mild I insist that you resolve the matter immediately.
6. mild I wish to express my complete dissatisfaction with
the appalling service I recently received from your
company.
Upstream Upper Intermediate
ex 10/ page 37
A. Key words to be underlined: you work for a mail order
company; received a letter of complaint from a
customer; read the extract and notes you made; write a
letter of apology; give an explanation and details of what
you will do to rectify the situation.
1. a letter of apology
2. the customer
3. formal
4. Dear Mr/ Mrs (customers name), Your sincerely (my
full name and position in company)
5. I would like to offer you sincere apologies for the
unfortunate delay to the delivery of your goods and the
inconvenience it has caused. I can assure you that we are
doing our utmost to rectify this situation as soon as
possible.
6. two
7. 1st - explanation for delay and solution; 2nd offer of
compensation
8. We hope you will forgive the regrettable error, we take
full responsibility, please accept a complimentary,
Please accept our apologies
9. will be sent by Express Delivery tomorrow we will
dispatch your order within twenty-four hours; very sorry
good customer We deeply regret this unfortunate
situation and hope to retain your valued custom. ;
damaged on arrival Unfortunately, it received some
damage in transit. ; we had to wait for the next delivery
from suppliers We were forced to wait for a
replacement sent in the subsequent delivery from our
suppliers. ; offer free carry case and 3 films as
compensation By way of compensation we would like
to offer you a complimentary carry case and three rolls
of film.
10. We apologise once again and hope to
continue to receive your custom.
B. Key words to be underlined: you are arranging an
anniversary party for your students; The Claremont
Hotel; seems suitable; you need more information; use
the notes; write to the manager; giving details of the
event and asking for further information
1. a letter requesting/ giving information
2. the manager of the hotel
3. formal
4. Dear Sir/ Madam, Yours faithfully, (my full name)
5. I am in the process of making arrangements for an
anniversary party for my parents and would like to
request some information from you with a view to
holding the party at your hotel
6. two
7. 1st information about the party; 2nd questions I wish
to ask
8. Could you tell me , I would be grateful if you could
tell me, I am interested in finding out, I would
appreciate it if you could let me know,
9. price list Could you tell me the cost of hiring the
different function rooms?
Disco I am interested in finding out whether a disco is
available
Menu Could you possibly send me a sample menu of
the dishes available?
10. Thank you for your help in this matter. I
look forward to hearing from you at your earliest
convenience.
C. Key words to be underlined: you want to improve your
English; advertisement; school notice board; read
advertisement and notes; write a letter; giving details
requested and asking for further information
1. a letter requesting/ giving information
2. Mr Thompson
3. formal
4. Dear Mr Thompson, Yours sincerely, (my full name)
5. I am writing in reference to your advertisement on the
notice board at BainesHigh School for private English
lessons.
6. two
7. 1st information about myself; 2nd questions I wish to
ask
8. Could you tell me , I would be grateful if you could
tell me, I am interested in finding out, I would
appreciate it if you could let me know,
9. where I would like to know where the lessons will take
place.
when Could you tell me on what days and at what
times the lessons will take place?
 How much I am interested in finding out the cost of
the lessons.
Course books provided Could you tell me whether all
the teaching materials will be provided?
One-to-one or groups I am also interested in finding
out whether the tuition will be individual or in small
groups.
10. I can be contacted at the above address or
telephone on 01253-701514. I look forward to hearing
from you.
D. Key words to be underlined: you ordered a gift from a
mail order company; it was late; you were not happy
with it; read the advertisement and the notes; write a
letter; explaining why you are not happy; and asking for
your money back
1. a letter of complaint
2. the mail order company
3. formal
4. Dear Sir/Madam, Yours sincerely, (my full name)
5. I am writing to express my complete dissatisfaction with
the gift I recently ordered from your company.
6. two
7. 1st first complaint and consequences/ reasons/
justifications; 2nd second/ third complaint and
consequences/ reasons/ justifications
8. Firstly, What is more, To make matters worse, As a
result, In addition,
9. cracked The figure was damaged and had a crack in it..
wrong message The message engraved on the figure
was not the one I had chosen
took 3 weeks too late The item was delivered three
weeks after the date I placed the order and not within ten
days as advertised. As a result, it arrived long after the
occasion for which I purchased it.
10. As you can imagine, I am very
disappointed. I insist on a full refund and an apology for
the inconvenience caused. I await your prompt reply.
E. Key words to be underlined: letter you received from
your pen friend, look at the notes; write your letter in
reply, giving advice and information.
1. letter giving advice
2. my pen friend
3. informal
4. Dear (my friends first name), Love from, (my first
name)
5. Hi. How are you? Thanks for your letter. I was glad to
hear you are thinking of taking up tennis and heres the
advice you asked for.
6. two
7. 1st first area of advice (how to learn) and examples/
suggestions; 2nd second area of advice (equipment) and
examples/ suggestions
8. If I were you, You should, have you thought
about?
9. join a club see if there is a local tennis club in your
area and become a member
find a friend to give you some lessons - perhaps you
know someone who can give you some free tuition
borrow a book from the library the local library may
have a useful how-to guide
buy a racquet & some balls (dont spend too much
about 50-75 pounds you might not like it) As for
equipment, a tennis racquet and a few balls will be
enough. You should stick to a budget of no more than 75
pounds in case you change your mind later.
Trainers and a tracksuit are OK you dont need special
clothes Dont worry about a tennis outfit. Your
ordinary trainers and a tracksuit will do.
10. Well, I hope my advice will be of some help
to you. Write back and let me know how you get on.
F. Key words to be underlined: you are going on a cycling
holiday, with two friends, read Janes letter and the
notes, using the map and the advertisement, write a letter
answering her questions and making you suggestions.
1. a letter giving information and making suggestions
2. a friend of mine
3. informal
4. Dear Jane, Love, (my first name)
5. Thanks for your letter. I have thought about what you
said and Ive got some information and ideas for you to
think about.
6. two
7. 1st make first suggestion (the route & what to see) and
give information/ reasons/ examples/ consequences ;
2nd - make second suggestion (where to stay) and give
information/ reasons/ examples/ consequences
8. What about? I think it would be a good idea to,
Why dont we?, You should, have you thought
about?
9. too far I think that it would be a long trip and we would
get very tired.
I agree - I think Anne is right.
Queens Hotel is cheap The Queens Hotel has
reasonably priced rooms.
Yes tell her places to visit There are lots of
interesting sights we can see and places we can go such
as
10. Well, I cant wait to hear from you so we
can make all the arrangements. Talk to you soon.
Upstream Upper Intermediate
ex 11/ page 38
A. Dear Mrs Brown,
I would like to offer our sincere apologies for the
unfortunate delay to the delivery of your goods and the
inconvenience it has caused. I can assure you that we are
doing our utmost to rectify this situation as soon as
possible.
The reason for the delay is that unfortunately it received We deeply regret this unfortunate situation and hope to
some damage in transit. As a result, we were forced to retain your valued custom. By way of compensation we
wait for a replacement to be sent in the subsequent would like to offer you a complimentary carry case and
delivery from our suppliers. However, it has now been three rolls of film.
delivered and we will dispatch your order within twenty- Yours sincerely,
four hours. Jane Thomson
Customer Service Manager