Beruflich Dokumente
Kultur Dokumente
Nisara Kittisangvara
Dear Readers,
Our lives go by fast, and sometimes it’s so fast that we don’t even realize our
thinking or appreciate surroundings. We are keeping up our best doing multitasking
and surviving in a multidimensional world. But we are not robots, and sometimes we
need the pace to slow down. The perfect place?...A coffee shop.
I am a kind of person who is workaholic but still keep my life in balance. Life in a city
is very busy. Mid day I always find myself in a coffee shop and drinking coffee.
It not only keeps me awake but also gives me a time to pause and think of what I’ve
done and what is next. After three years of living here, I realize I have become
a big fan of coffee.
Coffee…hmmm. There is something more than the brown water with caffeine.
There is aesthetic and status attached to what you’re drinking. A cup of coffee
can tell so many things about a person, behavior, and lifestyle.
Summary
Pay off
objective
Methadology
Background coffee industry study;
Desk research, articles, and books
Consumer research;
Customer and manager interviews in each location.
Environment study;
Spend time in each location during various parts of the day.
67 stores in San Francisco
“It starts with the promise of a perfectly made beverage, but our
work goes far beyond that. It’s really about human connection.”
-Howard Schultz-
CEO of Starbucks Coffee
brand environment
consumer snap-shot
a thought This is a place that fulfills the consumer’s coffee experience
in all five senses; coffee taste, aroma, comfy space, and entertainment.
“We believe in our healthy coffee that is going to delight everyone’s heart.”
-Cheryl, Coffee Bean & Tea Leaf barista-
brand environment
consumer snap-shot
a thought Coffee Bean & Tea Leaf is the tourist coffee shop with
flavorful espresso drinks. They offer great flavorful espresso drink in a light and fun
environment.
Coffee subscription
roasters’ pick, roasters’ reserve,
seasonal espresso, sweet tooth espresso.
Late night hour
T-shirts
Tote bags
Mugs
summary Ritual Coffee Roasters is a local bay area shop that of-
fers strong espresso drinks. They are a local coffee ambassador, in that they go all over
the world to get the best coffee beans and bring them to SF. They appeal to coffee drink-
ers who appreciate flavors from around the world, served in a local environment.
One store in San Francisco
summary Four Barrel Coffee is a true SF roaster. They are still just
about their coffee. Bringing back a simple, good cup of coffee to the city. They appeal to
people who just want an honest cup of coffee.
summary
Generalist coffee is
always going to be here.
opportunity
An example:
Body - The physical mouth feel and texture of a coffee. Full bodied coffees have a strong, creamy,
and pleasant, mouth feel. A coffees body (light, medium, or full) is its thickness due to the
amount of dissolved and suspended solids and oils extracted from the coffee grounds,
and may range from thin and watery to thick and creamy.
Chocolaty - The taste or aroma of chocolate. Coffees rarely have a very strong chocolaty flavor or
aroma, but some Central American and Yemeni coffees have a distinct chocolaty aroma
and a slightly bitter-sweet chocolaty taste.
Dry - An espresso drink with frothed milk only and no hot milk. A dry cappuccino, for example, is
espresso under layer of velvety milk froth.
Earthy - The aroma characteristic of fresh earth, wet soil, or raw potatoes. While not necessarily
negative characteristic, earthiness may be caused by molds during the processing of
harvested coffee cherries. Earthy notes, for example, are commonly found in semi-dry
processed coffees from Indonesia.
Latte Art - Creative designs made on the surface of an espresso drink. Latte art may be made by
skillfully pouring milk through espresso, or with the aid of toothpicks, chocolate syrup, or
sprinkles.
Mellow - Balanced and mild, without strong tastes or aftertaste. Medium roasted, low grown (less
than 4000 feet) Arabicas, for example, generally have a mellow flavor.
Wet - A wet Cappuccino is a regular Cappuccino, including the 1/3 steamed milk.
Dark Roast - Coffee roasted to a dark brown to almost black color. Dark roasted coffee is typically more
pungent and less acidy than medium or light roasted coffee. Maximum aroma and flavor,
is generally found at the lighter end of the dark range. At the darkest end of the dark range,
coffee has lost all of its acidity and has a distinctly burnt flavor.
Green Coffee - Unroasted coffee beans. Green coffee has gone through a multitude of processes from the
time the coffee cherries are harvested to when the raw and dried “coffee beans” are packaged
in burlap sacks ready for export. Also used to describe insufficiently roasted coffee.
French Roast - The darkest of palatable roasts, a French Roast continues well into “second crack” until the
beans are very oily and almost black. French Roasted coffee is generally light bodied with
a pungent roasty flavor. The variety of coffee bean used to make a French Roast is rarely
mentioned, since the varietal taste distinctions are replaced by mostly carbony flavors.
Italian Roast - Dark roasted coffee with a very dark brown color and oily surface. There is disagreement
regarding the labeling of very dark roast styles, with some asserting that an Italian roast is
darker than a French roast and visa versa.
Second Crack - The second of two distinctly different periods of cracking sounds during roasting when the
coffee beans are giving off their own heat and expanding suddenly. The first crack begins
at bean probe temperatures near 400 degrees Fahrenheit, making a sound similar to
popcorn, and then diminishes, and sometimes stops momentarily, before start of the sec
ond crack. Second crack begins around 440 to 450 degrees Fahrenheit, as measured by
roaster bean probe. The darkest of palatable roasts (Dark French) is attained at the peak
of Second Crack. If the roast is allowed to continue to completion of second crack, the cof
fee will be burnt and may catch fire.
Single Origin - Single OriginUnblended coffee from a single country, growing region, or plantation. Some
times called straight coffee.
Payoff
It’s been so much fun working on this project. I’m not only knowing
more about coffee status but also striking with its dynamic relationship
between cofee and community’s aesthetic. The relationship in this
coffee culture have made me understood in one of the most important
element of a brand; Loyalty.
Coffee loyalty is the one that leads other brand elements; behavior,
location, decoration, and quality. It tightly engages with human on
emotional level so the more I dig into it, the more I get to understand
coffee lover community characters.