# List of opportunity
- Data consider for previous quarter
MS Personal vehicle revenue per RO
with Non Labour & labour break up
1
MS Commercial vehicle revenue per
RO with Non Labour & labour break
up
BS Revenue Personal per RO with
Non Labour & labour break up
2
BS Revenue Commercial per RO with
Non Labour & labour break up
% Revenue & RO contribution MS
3 - Revenue will be considered w/o tax
Vs BS
MS Vintage wise Personal vehicle
revenue per RO Vs RO contribution
4
MS Vintage wise Commercial vehicle
revenue per RO Vs RO contribution
Overall % Service retention
5
Model wise % Service retention
Details
- Considering total Non Labour & labour revenue generated from personal vehicles in Mechanical shop
- Revenue will be Shownn w/o tax
- RO would exclude PDI, En route, Pre sale & Accidental ROs
- Shown comparison with National Best, Zonal best, AO best dealer
- Data consider for previous quarter
- Considering total Non Labour & labour revenue generated from commercial vehicles in Mechanical shop
- Revenue will be Shownn w/o tax
- RO would exclude PDI, En route, Pre sale & Accidental ROs
- Shown comparison with National Best, Zonal best, AO best dealer
- Data consider for last 12 months
- Considering total Non Labour & labour revenue generated from Personal vehicles in Bodyshop
- Revenue will be Shownn w/o tax
- RO would exclude PDI, En route, Pre sale
- Shown comparison with National Best, Zonal best, AO best from select dealers
- Data consider for last 12 months
- Considering total Non Labour & labour revenue generated from Commercial vehicles in Bodyshop
- Revenue will be Shownn w/o tax
- RO would exclude PDI, En route, Pre sale
- Shown comparison with National Best, Zonal best, AO best from select dealers
- Data consider for previous quarter
- Considering total revenue (parts + labour ) generated from Personal + Commercial vehicles in Mechanial shop Vs Bodyshop
- RO would exclude PDI, En route, Pre sale
- Mention total RO in RO contribution graph & Revenue in Revenue contribution graph
- RO contribution & revenue/RO data will be Shownn for personal vehicle reported during previous quarter
- Coverage period: Veh sold during last 6 yrs (i.e. 2008-09 onwards)
- Considering total parts & labour revenue generated from personal vehicles in Mechanical shop
- Revenue will be Shown w/o tax
- RO would exclude PDI, En route, Pre sale & Accidental ROs
- RO contribution & revenue/RO data will be Shownn for commercial vehicle reported during previous quarter
- Coverage period: veh sold during last 6 yrs (i.e. 2008-09 onwards)
- Considering total parts & labour revenue generated from commercial vehicles in Mechanical shop
- Revenue will be Shown w/o tax
- RO would exclude PDI, En route, Pre sale & Accidental ROs
- Overall service retention % of personal vehicles in Mechanical shop based on last 4 yrs retail (i.e. since 20010-11)
- Shown comparison with National Best, Zonal best, AO best
- Vehicle should visit 2 or more times
- Report period - as on F14 (till Dec'13)
- Model wise retention of Bolero, Scorpio, Verito, Xylo, XUV in Mechanical shop based on last 4 yrs retail (i.e. since 2010-11)
- Vehicle should visit 2 or more times
Standard retention line will be Shownn for 1st yr at 50%, 2nd Yr at 90%, 3rd Yr at 80% & 4th Yr at 75%
- Report period - as on F14 (till Dec'13)
# List of opportunity
6 Free service coupon redemption
7 Bodyshop analysis
8 % MS Revenue contribution
9 Shield Opportunity Loss
10 % MS RO contribution
% Contactability Personal
11
% Contactability Commercial
Details
- Vehicle retail in last 12 months (excluding reporting Qtr) vs free service coupon redeemed
- Unique VIN which are reported for free services are considered redeemed
- Models covered : Bolero, Scorpio, Verito, Xylo, XUV
- Personal + commercial boodyshop analysis
- Avg promised Vs actual TAT as per M1, M2, M3 & M4 category
- Repair category would be identified by labour amount i.e. M1: upto 5,000 labour , M2: 5,001~10,000 labour,M3: 10,001~20,000 labour & M4: above 20,000
- % adherenec to promised date for each category
- RO would exclude PDI, En route, Pre sale
- MS (Personal + Commercial) Free, paid, running repair & others Revenue % contribution in last Qurter
- Others will constitute Suvidha & Recall
- Not consider : En route, accidental, Pre sale & PDI RO
- Mention total Revenue & % Revenue from within warranty vehicle
- Total no. of vehicle within original warranty period e.g. Scorpio 2 yrs & 50,000 km & not having shield
- Models covered : Scorpio (all variants), Xylo (All variants), Bolero (ZLX/SLX/SLE with m2DiCR Engine) and Verito/Logan (All variants), Quanto
- Report period : last Qtr
- MS (Personal + Commercial) Free, paid, running repair & others RO % contribution in last Quarter
- Others will constitute Suvidha & Recall
- Not consider : En route, accidental, Pre sale & PDI RO
- Previous quarter Personal vehicle ROs with valid mobile no & Email for Mechanical shop & bodyshop
- Email ids have been categorized as invalid based on the following criteria.
Value should be blank or Null
Email id should not have a length <=3 before the delimiter @
Certain ids which were repeated more than 10 times by a particular dealer
- Noemail@mahindra.com is also not considered
- Shown comparison with National Best, Zonal best, AO best
- Previous quarter Commercial vehicle ROs with valid mobile no & Email for Mechanical shop & bodyshop
- Shown comparison with National Best, Zonal best, AO best