SILABUS PELATIHAN BERBASIS KOMPETENSI

GENERAL ENGLISH (GEN)

ROYAL BALI COLLEGE
2016/ 2017

Training Centre name ROYAL BALI COLLEGE Program Food and Beverage Service Penyusun TEAM RBC
Address Jalan Pasekan 90X Batuyang Kangin Sub program Okupasi Waiter (level III) Date June 10th, 2016
Media/ Alat/
N0 Unit Code Unit Tittle Unit Descriptor Elements Performance Criteria Materi Metode Waktu
Bahan
1 PAR.UJ.03.044.01/ Berkomunikasi This unit deals 1. Identify 1.1 Construct a Formal 1.Presentation 1. LCD 8 x 90
D1.LAN.CL1.01 secara lisan dalam with the skills and different forms formal sentence &Informal: 2. menit
Bahasa Inggris pada knowledge of expression in - Greeting 2.Discussion modul
tingkat operasional/ required to English 1.2 Identify - Asking 3. Whiteboard
Speak english converse orally in indicators of informal somene's 3.Demonstration 4.Boardmaker
at a basic English in the expressions in condition
operational workplace at a English - Introduction
level basic operational 1. 3.differentiate - Invitation
level between open- Grammar:
endedand closed - Simple future
questions tense
-Yes/no question
-
Interrogative
adverb (WH-
question)
2. Express likes, 2.1 Talk about likes 1. Like and 1.Presentation 1. LCD 6 x 90
dislikes and and dislikes of dislike 2. menit
preferences familiar topics and expressions 2.Discussion modul
situations 2.References 3. Whiteboard
2.2 Discuss expressions 3.Demonstration 4.Boardmaker
preferences and give Grammar:
reasons Adjectives
Degrees of
Comparison,
gerund

3.Participate in 3.1 Use and respond 1.Giving and 1.Presentation 1. LCD I17 6 x 90
simple appropriately to responding to 2. menit
conversations on opening comments comment 2.Discussion modul
familiar topics 2.2 expressions 3. Whiteboard
withwork Comment on familiar 2.Giving and 3.Demonstration 4.Boardmaker
colleagues topics responding
2.3 Talk about parting
a past event expressions
2.4 Use closing Grammar:
remarks - Simple
appropriately to end present tense
the conversation -
Simple past tense

4. Respond to 4.1 Confirm Asking and 1.Presentation 1. LCD 4 x 90

simple verbal understanding of responding to 2. menit
instructions or supervisors clarification 2.Discussion modul 3.
requests instructions or Grammar: Whiteboard
requests - Article 3.Demonstration 4.Boardmaker
4.2 Request (A/An/The) -
repetition or Pronoun
clarification of (Subjective,
instructions or objective and
requests Possessive)
 5. Make simple 5.1 Use polite forms Thanks 1.Presentation 1. LCD 4 x 90
requests to make simple Expressions 2. menit
requests Grammar: - 2.Discussion modul
5.2 Thank the Modal auxiliarly 3. Whiteboard
person responding to - Yes/ no 3.Demonstration 4.Boardmaker
your request question -
5.3 Relative Clause
Acknowledge the
person who cannot
respond to your
6. Describe request
6.1 Explain a 1.Procedure text 1.Presentation 1. LCD 4 x 90
routine sequence of events 2. 2. menit
procedures incarrying out a Giving and 2.Discussion modul
routine job responding 3. Whiteboard
6.2 suggestion 3.Demonstration 4.Boardmaker
Describe exceptions expressions
to routine Grammar:
procedures conjuction adverb
6.3. Make
suggestions on how
to improve routine
procedures

Disiapkan oleh Diketahui oleh

Ni Kadek Suwandayani, S. Pd Putu Adhi Wiryana AmdPar. Cha

Kepala Akademik dan Kesiswaan Direktur Royal Bali College - Gianyar
 Asesmen Identification
Kognitif On job
Observasi Training
Psikomotor
Observasi
Afektif
Tes lisan dan
tertulis
Kognitif
Observasi
Psikomotor
Observasi
Afektif
Tes lisan dan
tertulis

Kognitif On job
Observasi Training
Psikomotor
Observasi
Afektif
Tes lisan dan
tertulis

Kognitif On job
Observasi Training
Psikomotor
Observasi
Afektif
Tes lisan dan
tertulis
Kognitif On job
Observasi Training
Psikomotor
Observasi
Afektif
Tes lisan dan
tertulis

Kognitif On job
Observasi Training
Psikomotor
Observasi
Afektif
Tes lisan dan
tertulis
 SILABUS PELATIHAN BERBASIS KOMPETENSI
GENERAL ENGLISH (GEN)
ROYAL BALI COLLEGE
2016/ 2017

Training Centre name ROYAL BALI COLLEGE Program Food and Beverage Service Penyusun TEAM RBC
Address Jalan Pasekan 90X Batuyang Kangin Sub program Okupasi Waiter (level III) Date June 10th, 2016
Media/ Alat/
N0 Unit Code Unit Tittle Unit Descriptor Elements Performance Criteria Materi Metode Waktu
Bahan
2 PAR.HT01.001.01/ Bekerjasama dengan This unit deals with 1.Communicate 1. Relay information Asking, giving & 1.Presentation 1. LCD 4 x 90 menit
D1.HOT.CL1.01 kolega dan pelanggan/ the skills and effectively in a clear and concise responding an 2.
Work effectively knowledge required to information modul
with customers work effectively with 1.2 Use language Grammar: 2.Discussion 3. White board
and colleagues colleagues and and tone appropriate Reported 4.Boardmaker
customers in a range to a particular Speech 3.Demonstratio
of settingswithin the audience, purpose n
hotel and travel and situation, taking
industries workplace into account the
context relevant factors
involved
1.3 Use active
listening and
questioning to
facilitate effective
two-way
communication with
others
1.4 Identify
potential and existing
conflicts and seek
solutions in
conjunction with all
involved parties
1.5 Complete
routine workplace
documentation
accurately in a timely
manner
2. Establish and 2.1 Meet both internal 1. Greeting 1. Presentation 1. LCD 6 x 90 menit
maintain customers and 2. Giving opinion 2.
effective external 2.2 expressions 2. modul 3. White
Assist to resolve 3. offering help Discussion board
workplace conflict expressions 3. 4.Boardmaker
and manage Grammar: Demonstration
difficulties to achieve - Present perfect
positive outcomes tense
2.3 - Price,
Use formal feedback Countable and
and informal uncountable
feedback to identify noun
and implement
improvements to
products, services,
processes or
outcomes for both
internal customers
and external
customers
2.4 Handle
complaints positively,
sensitively and
politely in
consultation with the
person/s making the
complaint 2.5
Maintain a positive
and co-operative
manner
2.6 Non-
discriminatory
attitudes and
language are used
when interacting with
customers, staff and
management
consistently
 3. Work in a team 3.1 Request or provide Giving congatulation 1. Presentation 1. LCD 2 x 90 menit
assistance so that work expressions 2. modul 3.
activities can be completed 2. Discussion White board
3.2 Provide 3. 4.Boardmaker
support to colleagues to Demonstration
ensure
achievement of team goals
3.3.
Discuss and resolve
problems through agreed
and/or accepted processes
3.4 Recognise and
accommodate cultural
differences within the team
3.5
Identify, prioritise and
complete individual tasks
within designated time
lines 3.6
Acknowledge and respond
to feedback and
information from other
team members

Disiapkan oleh Diketahui oleh

Ni Kadek Suwandayani, S. Pd Putu Adhi Wiryana AmdPar. Cha

Kepala Akademik dan Kesiswaan Direktur Royal Bali College - Gianyar
Asesmen Identification
Kognitif On Job Training
Observasi
Psikomotor
Observasi
Afektif
Tes lisan dan
tertulis
Kognitif On Job Training
Observasi
Psikomotor
Observasi
Afektif
Tes lisan dan
tertulis
Kognitif On Job Training
Observasi
Psikomotor
Observasi
Afektif
Tes lisan dan
tertulis
 SILABUS PELATIHAN BERBASIS KOMPETENSI
GENERAL ENGLISH (GEN)
ROYAL BALI COLLEGE
2016/ 2017

Training Centre name ROYAL BALI COLLEGE Program Food and Beverage Service Penyusun TEAM RBC
Address Jalan Pasekan 90X Batuyang Kangin Sub program Okupasi Waiter (level III) Date June 10th, 2016
Media/ Alat/
N0 Unit Code Unit Tittle Unit Descriptor Elements Performance Criteria Materi Metode Waktu Asesmen
Bahan
4 PAR.HT03.064.01/ Menangani keluhan/ This unit deals with 1. Respond to 1.1. Handle complaints Apologize 1. Presentation 1. LCD 2 x 90 Kognitif
D1.HRS.CL1.15 Receive and resolve the skills and complaints sensitively, courteously expressions 2. menit Observasi
customer knowledge required and discretely 2. modul Psikomotor
complaints to manage and 1.2 Take Discussion 3. Whiteboard Observasi
resolve conflict responsibility for 3. 4.Boardmaker Afektif
situations in a resolving complaint/s Demonstration Tes lisan dan
range of settings 13. tertulis
within the hotel and Handle complaints in
travel industries accordance with
workplace context enterprise procedures

2. Identify and 2.1 Identify potential steps of 1. Presentation 1. LCD 2 x 90 Kognitif

manage for conflict quickly and handling 2. menit Observasi
conflict take appropriate action complaint 2. modul Psikomotor
to prevent escalation Discussion 3. Whiteboard Observasi
2.2 Identify threats 3. 4.Boardmaker Afektif
to personal safety of Demonstration Tes lisan dan
customers or tertulis
colleagues quickly and
organize appropriate
assistance
 3. Resolve 3.1 Take responsibility handling 1. Presentation 1. LCD 2 x 90 Kognitif
conflict for finding a solution complaint 2. menit Observasi
situations within scope of expressions 2. modul Psikomotor
individual responsibility Discussion 3. Whiteboard Observasi
and job role individual 3. 4.Boardmaker Afektif
responsibility and job Demonstration Tes lisan dan
role tertulis
3.2 Manage conflict
by applying effective
communication skills
and anger management
techniques
3.3 Use conflict
resolution skills to
manage the conflict
situation and develop
solutions

Disiapkan oleh Diketahui oleh

Ni Kadek Suwandayani, S. Pd Putu Adhi Wiryana AmdPar. Cha

Kepala Akademik dan Kesiswaan Direktur Royal Bali College - Gianyar
Identification
On job
training

On job
training
On job
training
 SILABUS PELATIHAN BERBASIS KOMPETENSI
GENERAL ENGLISH (GEN)
ROYAL BALI COLLEGE
2016/ 2017

Training Centre name ROYAL BALI COLLEGE Program Food and Beverage Service Penyusun TEAM RBC
Address Jalan Pasekan 90X Batuyang Kangin Sub program Okupasi Waiter (level III) Date June 10th, 2016
Media/ Alat/
N0 Unit Code Unit Tittle Unit Descriptor Elements Performance Criteria Materi Metode Waktu
Bahan
5 PAR.HT03.004.01/ Berkomunikasi This unit deals with 1. Respond to 1.1 Answer calls 1. Greeting 1. Presentation 1. LCD 2 x 90 menit
D1.HOT.CL1.07 melalui telepon/ the skills and incoming promptly, in an 2. Asking and 2.
Communicate knowledge required telephone appropriate offering help 2. modul
effectively on to communicate on 1.2 Offer expressions Discussion 3. Whiteboard
the telephone the telephone in a friendly assistance to 3. Asking and 3. 4.Boardmaker
range of settings the caller, and giving Demonstration
within the hotel accurately establish the clarification
purpose of the call expressions
1.3 Grammar:
Repeat call details to - Simple
the caller to confirm present tense
understanding -
1.4 Answer caller Alphabet
enquiries promptly, or
transfer caller to the
appropriate
location/person
1. 5
Record caller requests
accurately and pass on
to the appropriate
department/person
for follow-up
1.6 Relay messages
accurately to the
nominated person
within designated
timelines
1.7 Report
threatening or
suspicious phone calls
promptly to the
appropriate person, in
accordance with
enterprise procedures
 2. Make 2.1 Obtain correct 1. excuse 1. Presentation 1. LCD 2 x 90 menit
telephone calls telephone numbers expressions 2.
2. Giving 2. modul 3. White
2.2 Establish clearly explanation Discussion board
the purpose of the call Grammar: 3. 4.Boardmaker
prior to calling Number Demonstration
2.3 Use (ordinal &
telephone equipment numberal)
correctly in order to
establish contact
2.4 Communicate
clearly your name,
company and reason
for calling
5. Be polite and
courteous at all times

Disiapkan oleh Diketahui oleh

Ni Kadek Suwandayani, S. Pd Putu Adhi Wiryana AmdPar. Cha

Kepala Akademik dan Kesiswaan Direktur Royal Bali College - Gianyar
Asesmen Identification
Kognitif On job
Observasi training
Psikomotor
Observasi
Afektif
Tes lisan dan
tertulis
Kognitif On job
Observasi training
Psikomotor
Observasi
Afektif
Tes lisan dan
tertulis