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MY_Airports malaysiaairports Malaysia Airports
(Fire & Rescue)
+603 8787 4970/4975 Bomba Malaysia
+603 8787 2222
+603 8776 8300/8302/8922 Police Headquarters KLIA
EMERGENCY SERVICES (open 24 hours)
(closed on Sundays & Malaysian public holidays)
Mon Sat, 8.30am 5pm
Departure Hall
Main Terminal Building +603 8787 3871
POS MALAYSIA BERHAD
Satellite Building - East Zone (Gates C21 C27)
Main Terminal Building Level 3, Arrival Hall
Menara Medical Clinic +603 8776 4909
MEDICAL SERVICES (open 24 hours)
1-800-88-7723 SPAD Hotline
+603 8776 8222/63450 Royal Malaysia Police
+603 8787 2377 Quarantine Complex
Health Quarantine Centre
+603 8776 3660 Health Office
+603 8776 3681/63679 Immigration - Operations
international airport +6012 3473 175 Global Blue - GST Refund
to Malaysias largest Main Terminal Building
+603 8776 6575 Customs
Your friendly guide GOVERNMENT AGENCIES
Arrival Hall
Main Terminal Building
+603 8776 6547 Tourism Information Centre
GUIDE
+603 8776 2425 Satellite Building
+603 8776 0257/0219 Contact Pier
+603 8776 4386/4389 Main Terminal Building
AIRPORT
INFORMATION COUNTERS (open 24 hours)
Numbers
Useful Telephone
No Baggage Check-In**
Taking off? Travel light and you save time! It is the faster,
Here are a few things to note if not fastest way just head to this counter.
before departure. Do check with your airline to confirm that this
service is available.
Self Check-In*
What you should not have in your baggage KLIA has several Common Use Self Service
Prohibited items differ from country to country. (CUSS) kiosks and entertain tickets from most
Please check with airline ground staff if you are major airlines. You may consider checking in
uncertain about any items before checking in here if you wish to avoid the counter.
your baggage.
* Please check with your respective airline on the availability
What you can have in your hand-carry of this service.
** You must be on a domestic flight (within Malaysia) or
baggage between Kuala Lumpur and Singapore.
Hand-Carry: Liquids, aerosols and gels must
be in containers with a maximum capacity
of 100ml each. They must be packed in a
transparent re-sealable plastic bag. Just arrived?
The contents shall not exceed 1 litre and only Welcome to KLIA! Here are a few
one bag per person. Exemptions: medication, things you may want to take note of:
baby food, special dietary items.
Excess baggage?
A fee applies for any additional baggage Missing something?
you wish to check-in. For details, contact: WITHIN KLIA
ABDA Airfreight Sdn Bhd, Counter J42 Lost something in the airport? Head to
(Check-in island J) Malaysia Airlines, KLIA Lost & Found Centre for assistance.
Counters G19 & G20 (Check-in island G) Level 2, Main Terminal (behind Food Garden,
(open 24 hours) next to the elevator)
T: +603 8776 4312 (open 24 hours)
Check out your check-in options! E: lost&found@malaysiaairports.com.my
Check-in counters open 3 hours prior to your To check on items that have been submitted
scheduled time of departure, and close an hour to our office, go to the Lost & Found page at
before your flight takes off. www.klia.com.my
Advance Check-In ON BOARD
You can avoid the queues and your baggage If you have left something on the aircraft,
can be checked in as early as 8 hours before or your check-in luggage is missing,
the scheduled time of departure. please contact your respective airline.
Malaysia Airlines T: +603 8776 3733/42/56
Mobile Check-In** KL Airport Service (KLAS)
Save time and check in even when you are out T: +603 8776 5772/5773/81
and about. If you have baggage, you may skip
Malindo Airs Lost & Found Office
the counter queue and drop it off the Baggage
T: +603 7841 5388
Drop-Off counter. Do check with your airline
E: info@malindoair.com
to confirm that this service is available.
Staying in touch
Web Check-In*
Getting a local SIM card is probably in your
As long as you have a stable internet
Top 3 of Things To Do the moment you
connection, you may check in from wherever
disembark. No worries you can do it before
you are. Go to the airlines website, provide
or after you clear Immigration.
your confirmation number and print out your
boarding pass. Do check with your airline Level 3, Arrival (open from 6am 12am)
to confirm that this service is available. Celcom, Digi, Hotlink and Friendi Mobile
In between flights?
If you are in transit, you may find the following useful.
Airport Coach
T: +603 8787 3894/+603 8776 8449/
+6016 2283 894
Taking care of
our travellers
We want your KLIA experience to be a positive,
pleasant and perhaps even a joyful one. So we are
constantly on our toes and looking into the smallest
of details, making sure that even little needs are
anticipated and met.
Check on your Take a short nap Keeping in touch Need the bank?
flight information SnoozeKL (open 24 hours) with the office Maybank
Flight details will be on the Find them at Contact Pier The Business Centre/ Main Terminal Building
Flight Information screens. International. Airport Lounge Services Arrival & Departure Hall
Make note of your departure T: +603 8776 0828 (open 24 hours) Satellite Building
gate and please be at the gate Plaza Premium Lounge
at least 30 minutes before the Need a place to stay? Satellite Building CIMB Bank
scheduled departure. (near Gate C11 C17) Main Terminal Building
Sama-Sama Hotel KLIA is
T: +603 8787 2323 Arrival & Departure Hall
conveniently located next to
(full banking facilities)
the Main Terminal Building
Satellite Building
just 2 minutes from the
airport. There are 442
CIMB Islamic
comfortable rooms and
Need to have your Satellite Building
suites, a 24-hour Health Club,
baggage looked after? complimentary Wi-Fi, and Quiet time
Storage facilities are If shopping is not your Bank Islam
TV among other facilities.
available at Baggage thing, then let us get you Contact Pier International
T: +603 8787 3333
Solutions (open 24 hours) E: info@samasamahotels.com relaxed and rested.
Level 5, Arrival Level RHB Bank
Wellness Spa Main Terminal Building
T: +603 8776 5035
(open 24 hours) Arrival & Departure Hall
Satellite Building
Satellite Building
T: +603 8776 1849
(near Gates C21 C27) Bank Muamalat
T: +603 8776 1225 Main Terminal Building
Feel like a bite?
Departure Hall
Pick up the KLIA Shop & Wellness Salon
Dine Guide for a complete (7am 11.30pm)
Travelex
directory of makan Satellite Building
Prayer Rooms Main Terminal Building
(that is eat in Malay) (near Gates C21 C27)
These can be found in three Arrival Level
and shopping outlets. T: +603 8776 1225
locations: Main Terminal Building, Contact Pier Domestic
Contact Pier International and
Satellite Building.