Network System Services

App Gap, LLC

23 September, 2017
 Statement of Qualifications
for
Network System Services
from
App Gap, LLC

a) Office location: 508 Dennett St, Pacific Grove, CA. 93950

b) Majority (all) of work will be performed locally (Pacific Grove and Carmel)
c) Local office representative is Michael Nall

d) Signed:
 FORM A- GENERAL FIRM INFORMATION

1. Firm's Name: App Gap, LLC

2. Firm's Local 508 Dennett St.

Address: Pacific Grove, CA 93950
f
3. Is your local office the Head Office? DYes DNo Branch Office? 0 Yes 0 No
Only Office? 0 Yes 0 No
2014
4. Year your firm was established:---------

5. Year your local office was established: _ _2014

_ _ _ __

6 Primary contacts (Principals) in the local office

Name Title Telephone E-Mail Address
Number
Michael Nall Manager (Owner) (415)805-8975 michael@appgap.biz

7. list locations of no more than three (3) other offices where work may be performed (if
applicable):
Address Telephone Number # of Personnel

8. Total employees presently employed: One (1)

1 1
b) In your firm _ __
a) In your local office _ _

9. Errors and Omissions Insurance

1,000,000
a) Amount your firm presently carries:$ _ _ _ _ _ _ _ p e incident
r----------
RLI Professional Services Group, 150 Monument Rd,
Suite
b) Carrier's name and address: - - -605,
- -Bala
- - Cynwyd,
---- PA- 19004
---------

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 FORM B- TENTATIVE PROJECT TEAM
SERVICE AREA (Select one Service Area from list in SOQ package):

A. Consultant's Key Personnel

Please identify your tentative, key Project Team members, their titles/roles and primary duties:

Name Title/Role Primary Duties

Michael Nall Senior Engineer Design, spec,
troubleshoot

B. Subconsultant and Support Services

Please identify up to four (4) key subconsultants or vendors, contact persons, and services they
would provide in order to support your Project Team.

Firm Name & Location Contact Person Support Services

C. Organizational Chart

Please insert an Organizational Chart of your tentative Project Team on the next page.

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 FORM C- RESUMES OF KEY PERSONNEL

Michael Nall
l.Name: ________________________________________________________________ _

2. Role in this Service Area: ---------------------------------------------------

3. Years of experience- Total: _23

__ 3
With current firm:-------------------
Microsoft Systems Engineer
4. Education (Degree and Specialization) --------------------------------------------
N/A
5. Current Registration/Certification (State & Discipline) -------------------------------
6. Other Professional Qualifications (Publications, Organizations, Training, Awards, etc.)

HyperV Cluster Deployment,

7. Relevant Project- Title & Location (City & State):-----------------------------------
2017 Pleasanton
- Year Completed - Professional Services: -------------------------------------------
2017
-Year Completed- Construction (if applicable):-------------------------------------
Design and deploy Microsoft
- Brief Description (Scope, size, cost, etc.) and Specific Role:-----------------------------
HyperV cluster to host ~13 Windows servers. HP front end, with
"Nimble" iSCSI NAS, connected via Meraki, for shared storage.
Project hardware, software, labor ~$150,000
- Performed Relevant Project with Current Firm: X
Yes D NoD

Firewall Replacement, Hayward, CA

8. Relevant Project- Title & Location (City & State):----------------------------------
2017
- Year Completed - Professional Services: ------------------------------------------
2017
-Year Completed- Construction (if applicable):-------------------------------------
Spec new firewall for use
- Brief Description (Scope, size, cost, etc.) and Specific Role:---------------------------
with increased Internet Speed. Document current firewall config,
deploy replacement firewall, and implement new firewall features
such as country blocking, intrusion detection, app filtering, etc.
- Performed Relevant Project with Current Firm: X
Yes D NoD

System Admin and On-call support

9. Relevant Project- Title & Location (City & State):---------------------------------
2017
- Year Completed - Professional Services: -------------------------------------------
NA
-Year Completed- Construction (if applicable):---------------------------------------
Suppliment current IT
- Brief Description (Scope, size, cost, etc.) and Specific Role:-----------------------------
administrators skill set, collaborate on new solutions, and
provide on-call support for emergencies, migrations, and vacations.

- Performed Relevant Project with Current Firm: Yes DX NoD

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 FORM D- EXAMPLE PROJECTS THAT BEST ILLUSTRATE
PROPOSED FIRM'S QUALIFICATIONS

Project Key Number (1 to 4): X

1D 2D 3D 4D (Match the bottom of Form E)

1. Title of Example P r oHyperV

ject Cluster
: - - - -Deployment
---------------------

Pleasanton,
2. Project Location (City and State) : - ------ Ca.
---------------

2017
3. Year Completed- Professional S e r v ices:--------------------

4. Year Completed- Construction (if a p p l i c2017

able):------------------

5. Project Owner's Information:

Axis Community Health

-Project O w n e r : - - - - - - - - - - - - - - - - - - - - - - - - - - - -

-Point of Contact Name: -Morgan

- - -Delliquadri
---------------------
(916) 747-3934 (cell)
- Point of Contact Telephone N u m b e r : - - - - - - - - - - - - - - - - - - - - -

mdelliquadri@axishealth.org
-Point of Contact E-Mail A d d ress:----------------------

6. Description of Project and Relevance to this Service Area (include scope, size, cost, etc.):
Worked with client to architect solution using best practices,
and hands-on experience. I deployed solution while IT staff
'shadowed' me, which allowed them to ask questions, learn, and
be part of the solution.
Worked with staff for first; migration, new deployment and failover.
Afterwards, client's IT staff performed remainder of migrations.

7. Subconsultants from FORM B Involved with this Example Project, if any:

Firm Name Firm Location Support Service

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 FORM E- KEY PERSONNEL PARTICIPATION
IN EXAMPLE PROJECTS
Example Projects from FORM D
(Fill in "Example Projects Key"
section shown below before
No. Key Personnel From Role completing this table. Then,
FORMC place "X" under project key
numbers below for key
personnel's participation in
Example Projects.

1 2 3 4
1.
Michael Nall Systems architect X X X
2.
Michael Nall Systems admin X X X
3.
Michael Nall Networking/Security X X
4.
Michael Nall On-call support X
s.

6.

7.

8.

9.

10.

Example Projects Key from FORM D

No.
Title of Example Project No. Title of Example Project
1. 3.
HyperV Cluster Deploy Ongoing Systems Administration
2. Firewall installation 4.

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 FORM F- APPLICABLE SPECIALIZED EQUIPMENT AND RESOURCES
List specialized and/or unique equipment, vehicles, software, or other resources your firm possesses
that is advantageous or necessary to perform this service and which your firm is willing to commit
locally. Equipment may include, but is not limited to : heavy equipment, special purpose or specially-
equipped vehicles, equipment, specialized computer programs, reference manuals/codes, laboratory
testing equipment, audio visual equipment, tools, supplies, or other relevant resources.

1. Applicable Specialized Equipment

Company laptop

Disaster recovery server(s)

Ruckus wireless survey access points

2. Applicable Specialized Software Programs

3. Applicable Reference Manuals, Codes, Data, etc.

4. Other Applicable Resources

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 FORM G- HOURLY RATE SHEET

Fully Burdened Hourly Rates

No. Key Personnel from FORM C Role
2017 2018 2019
1. Senior Eng 164
Michael Nall $ 142 $ 153 $
2.
$ $ $
3.
$ $ $
4.
$ $ $
5.
$ $ $
6.
$ $ $
7.
$ $ $
8.
$ $ $
9.
$ $ $
10.
$ $ $

Fully Burdened Hourly Rates

No. Other Staff Role
(or Classifications) 2017 2018 2019
11.
$ $ $
12.
$ $ $
13.
$ $ $
14.
$ $ $
Does your firm's fully burdened hourly rates include the following?

Software Yes D X
NoD Vehicles Yes D X
NoD
Phone/Cell X
Yes D NoD Printing X
Yes D NoD
Mileage Yes X
D NoD Postage/Courier X
Yes D NoD

Please initial here to acknowledge that markups for subconsultants and other direct costs shall not
exceed 10.0% MN

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 FORM D- EXAMPLE PROJECTS THAT BEST ILLUSTRATE
PROPOSED FIRM'S QUALIFICATIONS

Project Key Number (1 to 4): 1D X

2D 3D 4D (Match the bottom of Form E)

1. Title of Example P r oFirewall

j e c t :installation
--------- and
- -Internet
- - - - - -Upgrade
--------

Hayward, CA
2. Project Location (City and State) : - - - - - - - - - - - - - - - - - - - - - -

2017
3. Year Completed- Professional S e r v ices:--------------------

4. Year Completed- Construction (if a p p l i c2017

able):------------------

5. Project Owner's Information:

-Project O wHayward
ner: Electric,
- - - - - -Corp
----------------------
Pat
-Point of Contact Name: - --Dooley
----------------------
(510)
- Point of Contact Telephone N u m be 714-7516
r:---------------------
pjd@haywardelectric.com
-Point of Contact E-Mail A d d ress:----------------------

6. Description of Project and Relevance to this Service Area (include scope, size, cost, etc.):
Scope - Change Internet vendor, increase Internet speed, and replace existing firewall
Project cost ~$5,000
Worked with new vendor for Internet pricing and requirements.
Specified, installed, and configured replacement firewall, and
enabled new features, such as intrusion detection, country blocking, and outbound filtering.

7. Subconsultants from FORM B Involved with this Example Project, if any:

Firm Name Firm Location Support Service

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 FORM D- EXAMPLE PROJECTS THAT BEST ILLUSTRATE
PROPOSED FIRM'S QUALIFICATIONS

Project Key Number (1 to 4): 1D 2D 3X

D 4D (Match the bottom of Form E)

1. Title of Example P r oOngoing

j e c t systems
:----- administration
--------------------

2. Project Location (City and State) : -Livermore,

------ CA- - - - - - - - - - - - - - -

2017
3. Year Completed- Professional S e r v ices:--------------------

4. Year Completed- Construction (if a p p l i c2017

able):------------------

5. Project Owner's Information:

WileyX Corporation
-Project O w n e r : - - - - - - - - - - - - - - - - - - - - - - - - - - - -

-Point of Contact Name: -Karen

- - -Stevens
---------------------
(925)
- Point of Contact Telephone N u m be 876-3589
r : - - - -(cell)
-----------------
kstevens@wileyx.com
-Point of Contact E-Mail A d d r e s s : - - - - - - - - - - - - - - - - - - - - - -

6. Description of Project and Relevance to this Service Area (include scope, size, cost, etc.):
Assist with advanced troubleshooting or network, servers, software.
Provide on call support for vacation coverage and/or disaster recovery
Specify and deploy networking equipment for build-out and upgrades
Email server upgrade from 2007 to 2016 version. Spam filter deployment
Application, software, and hardware troubleshooting-
Costs are hourly, as needed.

7. Subconsultants from FORM B Involved with this Example Project, if any:

Firm Name Firm Location Support Service

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 FORM H- ADDITIONAL INFORMATION

Provide any additional information that would further clarify your interest, expertise, similar
experience, and/or capabilities relevant to this Service Area.
My interest in working with Carmel-by-the-Sea is simply wanting people,
and in this case communities, to have reliable and dependable technology.
Having worked with clients from 10 users to 5,000 I find that the key to
any successful implementation or repair, is communication. Communication
as to what a completed task would look like, communication in the form of
documentation, and communication that a task is complete.
Working with my current and past clients, I have experience with
organizations from 10 to 5,000 users, and a wide variety or current
technologies. This wide exposure leaves me open to 'best fit' solutions,
rather than 'what I already know' solutions.

Signature of Authorized R e p r e s e n t a t i v e : - - - - - - - - - - - - - - - - - - - -

Printed N aMichael
m e :Nall
----------------------------
Title of S i gManager
ner:----------------------------
Date S i g n e d : - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
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