CSM Team Grace

Team
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TM Quarter Title Name Hire date
TM1 Q1 PS2 A 20-Sep-10

TM1 Q1 PS2 B 4-Jan-10
TM1 Q1 PS2 C 20-Sep-10
TM1 Q1 PS2 D 22-Mar-10
TM1 Q1 PS3 E 6-May-02
TM1 Q1 PS2 F 20-Sep-10
TM1 Q1 PS2 G 5-Oct-09
TM1 Q1 PS2 H 22-Mar-10
TM1 Q1 PS2 I 20-Sep-10
TM1 Q1 PS2 J 20-Sep-10
TM1 Q1 PS2 K 17-Jan-11
TM1 Q1 PS2 L 17-Jan-11
TM1 Q1 PS2 M 17-Jan-11
TM1 Q1 PS2 N 17-Jan-11
TM1 Q1 PS1 O 30-Jan-12
TM1 Q1 PS1 P 13-Aug-12
TM1 Q1 PS1 Q 24-Sep-12
TM1 Q1 PS1 R 21-Jan-13
TM1 Q1 PS1 S 21-Jan-13
TM1 Q1 PS1 T 1-Jul-13
TM1 Q1 PS1 U 1-Jul-13
TM1 Q1 PS1 V 17-Mar-14
# Skilled 0 0 0 0 0
3 # Skilled 0 0 0 0 0
4 # Skilled 0
% of Total 0% 0% 0% 0% 0%
3 % of Total
4 % of Total
KEY
Not applicable
0 No skills or trained but no exposure. Expected to be trained as a part of native workflow an
1 Basic skills or have been given basic training and can perform job with supervision. Can b
2 advanced; ahead in development, has adequate working knowledge and can work indepen
3 expert, experienced, extensive/high degree skill, knowledge on the subject/task and can g
se
s
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To
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Sk
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0
0
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0
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0
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0
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Ro ct
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Ne t C nal
w a u De
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To (Edi sis
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in ti n
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0 0 0 0 0 0 0 0
0 0 0 0 0 0 Err:502 Err:502
0% 0% 0% 0% 0% 0% 0% 0%
art of native workflow and also to back up other workflows(due to peak season or available resources on other workflows)
with supervision. Can be off reviewed or proficient on less complex tasks of assigned workflow.
e and can work independently or with minimum supervision on the job. Off review or proficient on complex task, process or jurisdiction. Ach
e subject/task and can give training to others. Acts as a resource for others in providing solutions/guidance. Optimized on all necessary task
te
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0
0
0
0
0
0
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0
0
0
0
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0
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0
0
0
0
0
0
0
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0 0 0 0 0 0
Err:502 Err:502 Err:502 Err:502 Err:502 Err:502
0% 0% 0% 0% 0% 0%
r workflows)
k, process or jurisdiction. Achieves productivity and quality targets

ptimized on all necessary tasks on assigned workflow. Exceeds productivity and quality targets. Does quality checks.
O
TA
L
R
ec
om
m
en
d at
io
n
s quality checks.
Competencies
Efective Communication
Problem solving
Teamwork and Collaboration
Training Delivery
Critical Thinking
Time Management
Commitment to Quality
Project management/organization
Leadership
Process Excellence
Technical Profciency
Additional Responsibilities and Qualifcations

Publishing Expertise level
Complies with Policies and Procedures
Data Management
Support Team Deliverables
Works regularly on various tools
Documentation
Analyze and Develop New Databases
Meeting Target Metrics/QLAs
Product/Process Ownership
Representative to other sites, BU, etc.

Change management
People management
Conflict management
Career Goal
No
1
2
3
4
5
6
7
Rating Rating (PS)
Midyear Year End Midyear
3
3
PS1 PS2 PS3

- proficient expert
o o o
o o o
o o o
o o o
- o o
- - o
self self self
1 or more
- 1 - easy
(easy to difficult)
- - -
- - -
- - -
- - -
Career Goal
2014 Development Areas 1st Rating 2nd Rating
#N/A #N/A
Problem solving 0 0
#N/A #N/A
#N/A #N/A
#N/A #N/A
#N/A #N/A
#N/A #N/A
Rating (PS)
PS1 PS2
Year End
internal and
internal
external
identifies and
analyzes and assists
resolves
supports participates
optional assigned
limited scope expanded
meets prioritizes
enforces
escalates quality issues quality
standards
supports drives
- -
- suggests
basic demonstrated
Quality Team
PS4
Specialist Manager
- expert -
o o o
o o optional
o - o
o - -
o o -
o o optional
team team team
1 or more
difficult -
(easy to difficult)
- o o
assigned assigned leads
- - o
- - o
Planned Actions
70% (Learn from 10% (Formal
20% (Learn from others)
experience) learning)
PS3 Quality Specialist PS4
facilitates regularly communicates acts as liaison
complex straightforward problems complex
helps drive coordinates drives

develops and
identifies training needs develops training
conducts
complex analysis of solutions drives
monitors works under pressure establish deadlines

provides conducts quality
takes ownership
feedback checks
expertly
- oversees
performs
leads change and
mentors -
mentors
implements Six Sigma Green Belt implements
expert excellent knowledge expert
Success
Deadline Status
Measures
Team Manager Speci
Technical Proficien
builds and maintains
operational and team

problems
Process Excellence
builds relationships
coordinates
complex and demanding

issues
set and follow through Leadership
verifies work of team
budgeting and cost-

management
supervises, coaches and Project management/organization
develops
participates and
recommends
working knowledge Co
Spe
Technical Profici
Process Excellence
Leadership
C
C
Specialist Competencies Wheel (TM )
Effective Communication Ratng
Ratng
Column D
Column C
Technical Proficiency 10 Problem solving
Excellence 5 Teamwork and Collaboration
adership Training Delivery
nt/organization Critical Thinking
Time Management
Effective
Specialist Communication
Competencies Wheel (PS) Ratng (PS) Colu

3
3
ess Excellence 2 Teamwork and Collaboration
3
3 2
0
3 3
Leadership Training Delivery
3
3
ment/organization 3 3 Critical Thinking
Commitment to Time
Quality
Management
3
3
ment/organization 3 3 Critical Thinking
Commitment to Time
Quality
Management
tng Column D
tng Column C
Collaboration
ery
Ratng (PS) Column C
aboration
Competencies
Problem solving
Training Delivery
Critical Thinking
Time Management
Leadership
Process Excellence

Data Management
Documentation

Change management
People management
Conflict management
Career Goal
No
1
2
3
4
5
6
7
Rating Rating (PS)
PS1 PS2 PS3

- proficient expert
o o o
o o o
o o o
o o o
- o o
- - o
self self self
1 or more
- 1 - easy
(easy to difficult)
- - -
- - -
- - -
- - -
Career Goal
#N/A #N/A
Problem solving 0 0
#N/A #N/A
#N/A #N/A
#N/A #N/A
#N/A #N/A
#N/A #N/A
Rating (PS)
PS1 PS2
Year End
internal and
internal
external
identifies and
resolves
optional assigned
meets prioritizes
enforces
standards
supports drives
- -
- suggests
basic demonstrated
Quality Team
PS4
Specialist Manager
- expert -
o o o
o o optional
o - o
o - -
o o -
o o optional
team team team
1 or more
difficult -
(easy to difficult)
- o o
- - o
- - o
Planned Actions

develops and
conducts

takes ownership
feedback checks
expertly
- oversees
performs
leads change and
mentors -
mentors
Success
Deadline Status
Measures
Team Manager Speci
Technical Proficien

problems
Process Excellence
coordinates

issues
budgeting and cost-

management
develops
participates and
recommends
Spe
Technical Profici
Process Excellence
Leadership
C
C
Ratng
Column D
Column C
Time Management
Effective
ment/organization Critical Thinking
Commitment to Time
Quality
Management
Commitment to Time
Quality
Management
tng Column D
tng Column C
Collaboration
ery
Ratng (PS) Column C
aboration
Competencies
Problem solving
Training Delivery
Critical Thinking
Time Management
Leadership
Process Excellence

Data Management
Documentation

Change management
People management
Conflict management
Career Goal
No
1
2
3
4
5
6
7
Rating Rating (PS)
PS1 PS2 PS3

- proficient expert
o o o
o o o
o o o
o o o
- o o
- - o
self self self
1 or more
- 1 - easy
(easy to difficult)
- - -
- - -
- - -
- - -
Career Goal
#N/A #N/A
Problem solving 0 0
#N/A #N/A
#N/A #N/A
#N/A #N/A
#N/A #N/A
#N/A #N/A
Rating (PS)
PS1 PS2
Year End
internal and
internal
external
identifies and
resolves
optional assigned
meets prioritizes
enforces
standards
supports drives
- -
- suggests
basic demonstrated
Quality Team
PS4
Specialist Manager
- expert -
o o o
o o optional
o - o
o - -
o o -
o o optional
team team team
1 or more
difficult -
(easy to difficult)
- o o
- - o
- - o
Planned Actions

develops and
conducts

takes ownership
feedback checks
expertly
- oversees
performs
leads change and
mentors -
mentors
Success
Deadline Status
Measures
Team Manager Speci
Technical Proficien

problems
Process Excellence
coordinates

issues
budgeting and cost-

management
develops
participates and
recommends
Spe
Technical Profici
Process Excellence
Leadership
C
C
Ratng
Column D
Column C
Time Management
Effective
Commitment to Time
Quality
Management
Commitment to Time
Quality
Management
tng Column D
tng Column C
Collaboration
ery
Ratng (PS) Column C
aboration
Compet
Ratin
Competencies PS1 PS2
g
Excellent Excellent written
written and and verbal English
verbal English or local language
or local and
Efective language and communication
communication
Communicatio skills, with the
skills, with the
n ability to ability to
communicate communicate
efectively with efectively with
internal internal and
contacts external contacts.
Analyzes and Identifes and resolves
assists in resolving problems and initiates
routine problems escalation of more complex
issues to other groups.
- Detail-oriented
with an aptitude - Detail-oriented with
Problem for analysis and demonstrated analysis and
problem solving problem solving skills on an
solving on an individualized level and
within the context of a team
individualized
environment.
level and within
the context of a -Provides escalated support
team environment. in workflow processes
Supports team
Supports team goals
goals by
by meeting deadline
meeting and working within
deadline and parameters set by
working supervisor within
Teamwork and within Business Units.
Collaboration parameters
set by - Participates in
supervisor cross-functional
meetings for
within
collaboration as
Business required.
Units.
May provide May provide

trainings to training and
Training
back-ups or new coaching for more
Delivery hires, only when junior staf and
necessary new hires
Ratin
g
Decisions Decisions impact
Critical
impact assigned work and
Thinking assigned work team
May participate in
decision-making
and prioritization
for production
schedules and
processes
Meets - Manages
deadlines deadlines for
Time assigned work,
Management
for possibly with
assigned supervision.
work
- Ability to
prioritize and stay
focused while
dealing with
multiple
assignments and
tasks
Ensures
Ensures completeness,
completeness, proper structure,
proper and functionality
structure, and for multiple
functionality products.
(proofreading,
resolving simple - Responsible for
issues, and
Commitment routine
review) for
to Quality assigned troubleshooting
products. system and/or data
problems.
- Provides
efective and - May work with
timely less experienced
escalation of specialists to
quality issues.
enforce quality
standards.
Ratin
g
Profciently
performs duties
Performs
related to the
duties
Project preparation and
related to
fnal delivery of
manageme the
product.
nt/organiza preparation
tion and fnal
- Developing
delivery of
project
product.
management
skills.
Leadershi - -
p
Suggests process
improvements
- Participates in product
enhancement or process
improvement projects
Process -
- Possesses strong
Excellence knowledge of
production processes
and identifes
improvements to
products/processes/wor
kflows.
An aptitude for
technical/editin Demonstrated
g skills, profciency in
Technical including word
processing and
applications/syste
Profciency ms used by the
fle
management team.
skills
Competency Skills Matrix Tool
Name:
Current Role:
Career Goal:
Excellent Excellent written and verbal
Excellent written and communication skills English or local language
and communication skills,
verbal English or local(written & verbal), with the ability to
language and communicate efectively
listening and probing
communication skills, with internal and external
with the ability to skills contacts
communicate efectively - Organizes and facilitates

with internal and - Good presentation meetings, such as team
skills meeting, task forces, and
external contacts
committees and
proactively communicates to
- Organizes and - Regular and influences others
facilitates team meetings communication with
- Acts as a liaison with other
and represents team on
Team Leaders sites, business units, and
task forces and customers
proactively
communicates to and - Communication - Has experience facilitating
meetings and making
influences others involves sharing presentations to large
feedback audience
Troubleshoots and resolves
Identifes and resolves complex issues
Solves a range of
complex and escalated
problems straightforward - Broad focus and able to
anticipate problems in
problems advance
- Detail-oriented with
demonstrated analysis and - Anticipates, identifes, and
problem solving skills for - Problem resolves complex problems,
complex problems across identifcation and including troubleshooting
system and data
teams. solving skills with a problems
high attention to
- Provides escalated support - Provides escalated support
in workflow processes detail in workflow processes,
resolves complex problems
Helps drive team goals Drives team publishing
to assist team in meeting May coordinate work of others goals
deadlines - Leads collaboration with
- A good team player with the
other organizations on all
proven ability to work under own
- Collaborates with a initiative, driving concept
aspects of project
production
wide-range of internal through to
contacts conclusion
- Maintains efective work
relationships throughout
- Excellent interpersonal skills
the organization and is a
- Maintains efective recognized leader in their
work relationships -Works alongside editorial team
group
leads and/or management to
throughout the help determine efective
organization and is a - Collaborates with a wide-
workflows and
range of internal contacts
recognized leader in processes which meet quality
standards
their - Demonstrated leadership
group. and teamwork skills
Develops and provides training

Responsible for the
for less experienced team Identifes technology
development of training
members training and materials, training sessions
- Conducts training developmental needs for
self and the team on an - Assesses training needs,
coordinate, and conduct
- Has taken T3 workshop and has on-going basis training for team members
used skills in training others

Decisions impact others
work priorities and
deadlines and are
largely guided by
guidelines and Decisions impact
policies team, processes
and work of
- Analyses possible
Decisions impact solutions using standard other
team, processes and procedures departments
work of other
departments - Has a thorough
- Drives
understanding of
departmental metrics decision-making
related to timeliness, and
quality and accuracy prioritization
- Ability to defne
systemic process/system
issues
Monitors and may
establish
Participates in decision-
deadlines
making and prioritization
for production schedules - Ability to
and processes, and prioritize and stay
collaborates with other
organizations on all aspectsAbility to focused while
dealing with
of project production.
achieve and multiple
- Manages deadlines without
supervision
exceed targets assignments and
whilst working tasks
- Ability to prioritize and
stay focused while dealing under pressure - Monitors and
with multiple assignments
and tasks provides input to
deadlines
- Monitors and provides - Efective time
input to deadlines
management - Adjusts and
- Adjusts and prioritizes prioritizes work
work based upon changing based upon
needs to align with changing needs to
department objectives.
align with
department
objectives.
Ensures completeness,
proper structure, and
functionality for multiple Ensures
products. Implements all aspects of quality completeness, proper
practices and procedures for specific
work streams structure, and
- Responsible for functionality for
- Compiles reports on quality metrics
- Monitors and reviews processes and
complex system and data multiple products.
output to ensure that guidelines and
problems product specific quality
standards are met
- Provides regular reports and feedback - Responsible for
- Review work of less to all Editorial teams and management complex system and
regarding levels of
experienced specialists quality of technology targets, data problems
to enforce quality highlighting and explaining deviations
- Develops, clearly articulates and
standards and provide takes ownership for quality standards, - Conducts
feedback utilising the quality tools process/system
appropriate to the content set and / or
value-add editorial system
audits and quality
- Verifes the work of - Identifies trends in quality issues and checks
recommends corrective actions to
others management as needed to
ensure quality issues are corrected - Delivering quality
- May create and conduct work
employee evaluation
activities
Expertly performs duties

related to the Oversees the
preparation and fnal integrity and
delivery of product. completeness of
work product
- Good project
management skills
- - Strong project
- Utilizes an management skills
understanding of the
industry, business, and - Manages and
customers in the executes complex
execution of business projects
initiatives.
May provide
leadership or
backup
May act as a leadership for
backup for the publishing
supervisory specialist team
functions upon
- May act as a
request -
backup for
supervisory
- Leads change functions upon
and mentors request
others.
- Leads change
and mentors
others.
Implements process
improvements Six Sigma Green Belt Implements process
improvements
- May lead product - Analyzes defects in quality and
makes recommendations for - May lead product
enhancement or process improvement and/or enhancement or process
improvement projects changes in editorial policies and improvement projects
processes
- Possesses expert - Possesses expert
knowledge of production - Sound knowledge of the use of knowledge of production
processes and reviews appropriate tools, particularly to processes and reviews
deliver optimization of QA/QC processes to identify,
processes to identify, processes coordinate and impement
coordinate and impement improvements to
improvements to - Superior knowledge of analysis products/processes/workflow
products/processes/workflow tools s.
s.
Expert in Excellent knowledge of the Possesses broad, solid

applications/systems used by editorial workflow system knowledge in
the team. applications/systems used
- Maintains an active by the team.
- Demonstrated ability to understanding of the - Demonstrated ability to
troubleshoot issues. workflows and grows troubleshoot issues.
knowledge of relevant
- Expert profciency in technologies to improve - Expert profciency in
multiple systems. personal skills. multiple systems.
Team Manager
Efective listening,
verbal and written
communication skills
- Efectively
communicates across
various levels of the
organization.
- Builds and maintains

strong working
relationships with
internal and external
stakeholders
Identifes and resolves
technical, operational,
and team problems.
Understands key
stakeholder
needs and identifes
solutions.
- Strong problem
identifcation and
solving skills
Ability to build relationships
with staf and stakeholders
- Ability to work in a virtual,

matrix and global environment
- Builds relationships across

departments, functions, and
sites to achieve objectives.
- Collaborates with team

members and other leaders to
deliver on objectives
-Interacts with stakeholders

regarding product deliverables
and issues.
Identifes training
needs and
coordinates training
activities.
Team Manager
Provides input into hiring and
promotional decisions
- Has knowledge of specifc

department or function and
basic supervisory knowledge and
skills
- Balances and shifts resources

within functional area/team
based on changes to priorities
- Decisions indirectly afect the

performance of a department or
function and are guided by
policies,
procedures and business plan
-Ability to deal with complex and

demanding issues
- May have awareness of

budgeting and cost-management
processes
- Strong analytical skills

Responsible for
meeting assigned
schedules and
targets
- Monitors
workflow for team
or assigned area
- Ability to set
and follow
through on
priorities and
efectively multi-
task
Ensures accuracy,
quality, and
timeliness of the
team's goals and
objectives
- Verifes the
work of team for
accuracy and
completeness
Team Manager
Assigns and delegates work to
staf
- Proactive, attention to detail,

and strong organizational skills
- May have awareness of

budgeting and cost-management
processes
- Basic project management

skills
- Experience managing projects,

both in terms of timing and cost
of the project
- General understanding of
production management,
processes and inter-
dependencies
Supervises, coaches and
develops staf
- Participates in performance
management process for direct
reports
- Provides day-to-day supervision

of work activities to meet
product and quality standards
and target
- May have budget responsibility
- Responsible for developing,

motivating and coaching of staf
- Manages a team to meet

performance objectives and
results; focuses majority of time
managing
team as well assisting day-to-day
activities as needed
- Has strong people management

skills
- Some experience leading teams

Participates in process
improvement
initiatives/eforts at the
Team level,
recommending changes
to improve productivity
and quality
- Ability to lead teams

through change
initiatives
Working knowledge of
production processes,
editorial standards,
products, and system(s)
- Strong technical
aptitude
Rating Scale: Definition
did not demonstrate the competency at the
1 expected level; significant development needed.
2 incosistently demonstrated this competency at the

expected level; needs improvement
3 Consistenly demonstrated this competency at the
expected level; capable
Consistently demonstrated this competency at a

4 superior level (consider scope, impact, and
frequency); towering strength; stood out among
peers relateive to this competency; role model

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Team

TM1 Q1 PS2 A 20-Sep-10

k, process or jurisdiction. Achieves productivity and quality targets

Teamwork and Collaboration

Additional Responsibilities and Qualifcations

Representative to other sites, BU, etc.

PS1 PS2 PS3

limited scope expanded

facilitates regularly communicates acts as liaison

complex straightforward problems complex

helps drive coordinates drives

complex analysis of solutions drives

monitors works under pressure establish deadlines

operational and team

complex and demanding

budgeting and cost-

Technical Proficiency 10 Problem solving

Excellence 5 Teamwork and Collaboration

adership Training Delivery

nt/organization Critical Thinking

Technical Proficiency 4 Problem solving

ment/organization 3 3 Critical Thinking

ment/organization 3 3 Critical Thinking

Ratng (PS) Column C

Teamwork and Collaboration

Additional Responsibilities and Qualifcations

Representative to other sites, BU, etc.

PS1 PS2 PS3

limited scope expanded

facilitates regularly communicates acts as liaison

complex straightforward problems complex

helps drive coordinates drives

complex analysis of solutions drives

monitors works under pressure establish deadlines

operational and team

complex and demanding

budgeting and cost-

Technical Proficiency 10 Problem solving

Excellence 5 Teamwork and Collaboration

adership Training Delivery

nt/organization Critical Thinking

Technical Proficiency 10 Problem solving

ess Excellence 5 Teamwork and Collaboration

Leadership Training Delivery

ment/organization Critical Thinking

Ratng (PS) Column C

Teamwork and Collaboration

Additional Responsibilities and Qualifcations

Representative to other sites, BU, etc.

PS1 PS2 PS3

limited scope expanded

facilitates regularly communicates acts as liaison

complex straightforward problems complex

helps drive coordinates drives

complex analysis of solutions drives

monitors works under pressure establish deadlines

operational and team

complex and demanding

budgeting and cost-

Technical Proficiency 10 Problem solving

Excellence 5 Teamwork and Collaboration

adership Training Delivery

nt/organization Critical Thinking

Technical Proficiency 10 Problem solving